Best Western Plus Pleasanton Inn

Hotels
•
Best Western Plus
7.9 (663 reviews)
5375 Owens Court , Pleasanton , US
+1 925-463-1300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful and professional staff (multiple mentions)
Generally clean rooms on most stays
Convenient location near shops, restaurants and road access
Complimentary breakfast available and staff at breakfast praised
Pet-friendly/ground-floor access appreciated by guests with service animals
Cons:
Frequent freeway/traffic noise and thin exterior-door soundproofing
Isolated pest incident (cockroaches) and reports of mildew odor on linens
Uncomfortable beds reported by several guests; some room maintenance issues (broken curtains, AC not on)
Amenities problems reported: inaccessible pool, broken ice machine, hot water and elevator access inconvenience
Occasional unpleasant staff interaction during room changes reported

Categories

Cleanliness
7.3
Mostly praised as clean in multiple reviews, but there are serious negatives (cockroaches in one room, mildew smell on sheets/pillowcases reported) that reduce confidence.
Service
9
Staff repeatedly described as friendly, professional and helpful (named staff praised at breakfast); a few isolated negative interactions (uncomfortable handling during a room change) but overall service is a strong positive.
Location
7
Convenient for shops, restaurants and roadside access, but multiple reviews cite constant freeway/traffic noise and exterior-door layout that reduces soundproofing.
Room Quality
7.2
Rooms are often described as clean and in working order, but reviewers note uncomfortable beds (several mentions), broken curtains, AC issues on arrival and occasional unpleasant room odors.
Amenities
7
Basic amenities available (breakfast/snack bar, ice machine, pool), but some guests reported inaccessible pool, broken ice machine, hot water issues and elevator access inconvenience.
Value for Money
8.5
Many guests found the stay good value given cleanliness, location and helpful staff; a few felt beds/comfort did not fully match expectations for the price.
Food and Beverage
8
Breakfast commonly described as 'okay' or 'pretty good' and staff at breakfast praised; some guests described it more as a snack bar than a full breakfast offering.
Overall Experience
9.2
Majority of reviews are positive about cleanliness, staff helpfulness and convenience; a minority of serious issues (pests, noise, uncomfortable beds) affected some stays but overall guest sentiment trends positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location
Situated just 1 mile from Interstate 680 and a short 6-minute drive from Stoneridge Mall, Best Western Plus Pleasanton Inn offers easy access to nearby attractions and shopping destinations.

Comfortable Amenities
Each room is equipped with a microwave, mini-fridge, work desk, and free Wi-Fi, ensuring a comfortable stay. Guests can also enjoy the outdoor pool, continental breakfast, and convenient 24-hour front desk services.

Additional Services
With an on-site business center, guest laundry facilities, and proximity to Pleasanton Fairways Golf Course, this hotel caters to both leisure and business travelers alike.

Experience convenience and comfort at Best Western Plus Pleasanton Inn - book your stay now!

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

***Please note: Guests must be 21 years old or older to check in at this hotel***

Please note: Pets are allowed upon request and there is a daily charge per pet, per day. Please contact hotel for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OAK

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
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Guest Reviews

7.9
Based on 663 reviews
Cleanliness: 7.3
Service: 9
Location: 7
Room Quality: 7.2
Amenities: 7
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.2
O
Oowashame • couple • us
10
It was perfect and I really had a nice time being there nice room and really smelled clean when I go
Pros:

The room was very clean I been there before and it was very nice to see the hotel again and I well be back there soon

Cons:

Everything was good I can’t say anything bad about it

2026-10-29 • via Nuitee
B
Bradley J Bejarin • family_with_children • us
7
2026-10-28 • via Nuitee
A
Azalgara • couple • us
10
2026-10-26 • via Nuitee
V
Victoria • couple • de
2
Mostly unpleasant
Pros:

The breakfast was okay and the staff were very friendly and accommodating.

Cons:

Our first room had multiple cockroaches inside. Mostly nymphs (see photo, but we saw an adult too that scurried away before we could take a photo) and we had to change rooms in the middle of the night. The room we were switched to seemed clean and we did not see any bugs in the new room. Still, we decided to end our stay early and find new accomodation on short notice. On top of that, all rooms are very noisy due to the nearby freeway, and the doors to the rooms are outside, meaning there is very few opportunities for sound-proofing. They do provide earplugs in the rooms, which is nice.

2026-10-26 • via Nuitee
G
Gelacio • family_with_children • us
10
2026-10-16 • via Nuitee
J
Jodi • solo_traveller • us
3
Pros:

the room was clean

Cons:

he room was clean but VERY loud due to freeway noise but could be helped by putting weather stripping around the door since you can see light around the whole door. It also had broker curtains. I couldnt even open them without fear of breaking them. When arrived the temperature outside was 103 degrees. When i got to my room the AC wasnt even on.

2026-10-15 • via Nuitee
R
Ramzi • couple • us
7
You cant say a breakfast incluses, its a snack bar thou,
Pros:

Cleanliness, location, and staff

Cons:

Good, but you need to go out of the office to reach elevator

2026-10-11 • via Nuitee
I
Idaiad • couple • us
9
NA
Pros:

NA

Cons:

Hot water

2026-10-09 • via Nuitee
S
Sandra • couple • us
10
Pros:

Loved everything

2026-10-08 • via Nuitee
Y
Yanna • family_with_children • us
6
Honestly I thought for the price the beds would be more comfortable. It’s the most uncomfortable bed I’ve slept in, in a
Pros:

Honestly the best thing about the property was the staff.

Cons:

The beds were really uncomfortable. The sheets and pillow cases smelled like mildew.

2026-10-07 • via Nuitee
J
Joe • solo_traveller • us
8
Pros:

Hard to find but worth the effort.

2026-09-18 • via Nuitee
R
Regina • solo_traveller • us
10
2026-09-11 • via Nuitee
R
Rick • solo_traveller • es
9
Pros:

Clean, bed comfortable. Staff was friendly and helpful. Everything in good repair and working order. Breakfast was pretty good.

Cons:

Nothing. It was great.

2026-09-08 • via Nuitee
Y
YOSHIKI • solo_traveller • jp
8
Pros:

周辺にスーパーやファミレス、ファストフード店などがあり、ロードサイドにもかかわらず、徒歩でも食事に行きやすい点がとても良い。前回と比べてWiFiスピードも改善している。

Cons:

正確には良くなかったというわけではないが、部屋が暗いことが毎回気になる（数回この施設を利用している）。

2026-09-04 • via Nuitee
M
Marley • solo_traveller • us
9
Pros:

Everything was good.

Cons:

I could not access the pool and the ice machine on the 3rd floor did not work

2026-09-03 • via Nuitee
A
Anjanette • solo_traveller • us
8
2026-09-03 • via Nuitee
Y
Yoko • family_with_children • jp
10
Great place for a family. Safe. Convenient.
Pros:

Staff were very friendly and nice.
Scott and the lady who was working at breakfast time were especially nice. The room was always clean. Thank you.

2026-08-29 • via Nuitee
B
Brendan • couple • us
1
2026-08-29 • via Nuitee
N
Norm • solo_traveller • ca
10
2026-08-28 • via Nuitee
P
Piper • extended_group • us
9
2026-08-23 • via Nuitee