W New York - Union Square

Hotels
W Hotels
8.2 (331 reviews)
201 Park Avenue South , New York , us

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful hotel
Cons:
Issues with cleanliness
High prices
Limited food options

Categories

Cleanliness
7.7
Several reviews highlighted issues with cleanliness and housekeeping.
Service
9.2
The staff were described as friendly and helpful with exceptional service.
Location
9.2
The hotel is in a fabulous location near Union Square, highly praised in the reviews.
Room Quality
8.2
Rooms were noted as spacious and mostly modern, though there were some discomforts in the design.
Amenities
7.7
Limited amenities mentioned, with some criticisms on food and beverage options.
Value for Money
7.7
Many guests felt the prices were too high for the services and quality offered.
Food and Beverage
7.2
Breakfast options were criticized as limited and expensive.
Overall Experience
8.7
Most guests expressed enjoyment and a desire to return, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:44

Property Description

Convenient Location
Located just two blocks from the 14th Street – Union Square subway station, our downtown Manhattan hotel provides easy access to the city's top attractions. Union Square is a mere 4-minute walk away, allowing guests to explore the vibrant neighborhood effortlessly.

Modern Accommodations
Experience comfort and style in our brown accented rooms, each equipped with a 42-inch flat-screen TV for your entertainment. Whether you're winding down after a day of sightseeing or staying in for a cozy night, our rooms offer the perfect retreat in the heart of the city.

Nearby Attractions
With Downtown Chelsea 1.4 miles away and Times Square just a 10-minute subway ride from the hotel, you'll be at the center of all the action. Explore the city that never sleeps with ease from our conveniently located hotel.

Book your stay now and experience the best of Manhattan with us!

Important information:

All breakfast inclusive packages are for up to 2 guests in each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EWR

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.99 per 24 hours.

Location

Guest Reviews

8.2
Based on 331 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 7.7
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 8.7
T
Tommaso solo_traveller it
10
2026-01-28 via Nuitee
A
alfredo family_with_children us
8
2026-01-23 via Nuitee
R
REVITAL solo_traveller il
7
נחמדה לא יותר .
Pros:

השירות היה נהדר, אדיבים נעימים

Cons:

חדר האוכל היה שומם ולא מפתה , אפשרויות לשתיה במלון היו מועטות , , חיסרון .
החדר היה קטן , היו חסרים בו מתלים במקלחת להניח מגבת או בגדים .
הריח בחדר היה של שטיח ישן או לא נקי מספיק .
המיקום היה מצוין
השירות היה נהדר!! חביבים עוזרים ומסבירי פנים .

2026-01-19 via Nuitee
K
King family_with_children us
9
Stylish, Clean, Great Location, & Exceptional Staff🤩
Pros:

We enjoyed everything about the property! This ideal location had great restaurants and shopping nearby. I highly recommend the Ocean restaurant for upscale dining (kid-friendly), and one of the largest Barnes & Noble locations is right around the corner next to a delicious chocolate shop with crepes and milkshakes. Plus the Seahorse restaurant was conveniently located inside the hotel and room service was excellent. We ordered breakfast daily! The staff were very attentive and extremely polite! The front desk, doormen, and concierge team. Thanks for all your help, Chloe! And I have to mention how well kept the rooms were during our stay. The cleaning staff went above and beyond to accommodate us with a daily turn down service, and fresh linens. We never felt rushed to leave our suite but we always returned to a clean, comfortable room. We were very impressed!

Cons:

Nothing at all. We can’t wait to return!

2026-01-07 via Nuitee
C
Charlotte family_with_children au
10
2025-12-19 via Nuitee
C
Calderón couple ar
5
2025-12-07 via Nuitee
S
Steve couple gb
9
2025-11-24 via Nuitee
S
Sk solo_traveller sg
5
Be careful and lock all your belongings
Pros:

People were friendly

Cons:

My jewellery got stolen

2025-11-24 via Nuitee
R
roberto solo_traveller it
9
2025-11-19 via Nuitee
W
WMasstravlers Couples
10
Beautiful hotel and great location
Pros:

This was our 3rd stay at this hotel, the first since the renovations. The lobby is gorgeous! Wow! We had an amazing room with spectacular views of the city. The room was very spacious and clean. We were surprised with champagne for our anniversary! We had a drink in the Living Room lounge, the room was a little too bright for night time, but was a beautiful space! We only had breakfast in the hotel restaurant, next time would love to have dinner there! We wanted to come back for the holidays because we loved it so much, but the prices have really jumped since the renovations! Maybe next year! What a perfect location for the Union Square holiday market! We will return!

2025-11-15 via Tripadvisor
B
Baran solo_traveller tr
7
2025-11-15 via Nuitee
M
Maria Giovanna couple it
10
2025-11-09 via Nuitee
M
Michael extended_group us
9
2025-10-21 via Nuitee
M
Mattia couple it
4
Carini ma troppo caro per i servizi che offre. Non lo consiglierei a nessuno.
Pros:

Bel design e pulizia

Cons:

Housekeeping approssimativo, pulizia della camera superficiale, non sostituivano gli asciugamani con precisione. Colazione molto cara e molto limitata nella scelta (avevano finito l’acqua frizzante).

2025-10-17 via Nuitee
J
Jill family_with_children gb
10
Outstanding, beautiful modern hotel. 5 stars!
Pros:

The hotel was beautiful, very clean, great products in the bathroom, very big rooms for our family of 4. The staff were outstanding, extremely helpful and friendly. Great location. Can’t wait to return!

Cons:

Nothing not to like.

2025-10-12 via Nuitee
G
Glen solo_traveller au
10
2025-10-11 via Nuitee
H
haha family_with_children cn
8
2025-10-10 via Nuitee
P
pamela extended_group us
6
Ok but not work the money
Pros:

It was newly refurbished

Cons:

The rooms were uncomfortable. Looked pretty but no draw space, not enough lighting. The furniture didn’t make sense. You had to stand on the couch to get to the thermostat. No turn down service. Not a lot of conveniences.

2025-10-07 via Nuitee
V
vanessa couple ca
9
Nice and spacious rooms . Staff was kind .
Pros:

Location is great. Hotel is nice and modern.

Cons:

Unexpected and hidden fees.

2025-10-03 via Nuitee
S
Simon solo_traveller gb
9
2025-09-29 via Nuitee