Best Western Plus Riata

Hotels
•
Best Western Plus
8.4 (315 reviews)
504 West Commerce Street , Brownwood , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (Melissa, Jessica, GM mentioned)
Excellent central location near restaurants and shopping
Clean, comfortable and spacious rooms for most guests
Good breakfast variety and excellent 24-hour coffee machine
Working AC and generally well-kept facilities
Perceived as a good deal by some guests in town
Cons:
Isolated but severe cleanliness incident (room with ants; guest reported bites)
Perceived as somewhat pricey / inconsistent pricing
Noise issues (busy road, late-night pool parties disturbing sleep)
Occasional room maintenance issues (non-working lamps, warm hallways, humidity)
Hot water problem reported requiring a room change
Insufficient shampoo/restocking for extended stays

Categories

Cleanliness
7.2
Many guests described rooms and facilities as very clean, but there are isolated serious issues (reported ant infestation with bites, odd smells) that reduce confidence.
Service
9.3
Consistently praised: staff named (Melissa, Jessica, the GM) and multiple reports of staff going above and beyond and being very helpful.
Location
9
Repeatedly noted as a great, central location within walking distance to restaurants and shopping.
Room Quality
8.2
Rooms described as comfortable, spacious, with good AC, but occasional issues (humidity, non-working lamps, warm hallways, and the one pest report) tempered the score.
Amenities
8.6
Breakfast variety, a well-liked 24-hour coffee machine, and typical hotel amenities praised; pool exists but late-night pool noise was reported.
Value for Money
7.5
Mixed impressions: some callers say it is the best deal in town, while others find it somewhat pricey and note fluctuating rates.
Food and Beverage
8.8
Breakfast and coffee repeatedly praised (variety and quality), offering a strong F&B impression overall.
Overall Experience
8.6
Majority of reviews indicate a very positive stay with many repeat-stay intentions; a few significant negatives (pest report, noise) keep the overall slightly below top-tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Luxurious Stay in Brownwood

Outdoor Pool and Fitness Center: Enjoy a refreshing dip in the seasonal outdoor pool or work up a sweat at the hotel's fitness center.

Modern Amenities: Stay connected with free WiFi, unwind with a cup of coffee from your in-room coffee machine, and keep snacks fresh in the fridge.

Convenient Services: Start your day right with a buffet or American breakfast, and take advantage of the 24-hour front desk, business center, and laundry service.

Experience the ultimate comfort and convenience at Best Western Plus Riata Hotel. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABI

Location

Guest Reviews

8.4
Based on 315 reviews
Cleanliness: 7.2
Service: 9.3
Location: 9
Room Quality: 8.2
Amenities: 8.6
Value for Money: 7.5
Food and Beverage: 8.8
Overall Experience: 8.6
M
Mickey • couple • us
10
Favorite place to stay in Brownwood !!
Pros:

It is located in a nice spot in town with easy access to Walmart and food places. The front desk people are always very nice and helpful.

2026-11-02 • via Nuitee
A
Andrea • family_with_children • us
7
Good
Pros:

It was good. Need potatoes. And at least two different meats.

Cons:

My card got charged extra

2026-11-02 • via Nuitee
B
Becky • couple • us
10
Absolutely wonderful! Will definitely stay here again!
Pros:

Melissa and the entire staff were absolutely perfect!!!!! They were patient with me and helped me every step of the way.

Cons:

N/A

2026-10-22 • via Nuitee
B
Belinda • solo_traveller • br
9
2026-10-21 • via Nuitee
V
Vanessa • family_with_children • us
9
Pros:

I loved the breakfast variety!

2026-10-19 • via Nuitee
A
Adrienne • solo_traveller • us
9
2026-10-15 • via Nuitee
N
nichole • couple • us
9
Great stay but too expensive
Pros:

Clean and nice staff

Cons:

Cost was too expensive

2026-10-07 • via Nuitee
M
Misty • extended_group • us
3
2026-09-17 • via Nuitee
C
Carrie • couple • us
10
2026-09-14 • via Nuitee
C
Carrie • solo_traveller • us
10
My first choice where I plan to stay on my next visit.
Pros:

Friendly staff. Clean rooms. Met all my expectations.

2026-09-14 • via Nuitee
J
Josh • solo_traveller • us
10
Pros:

Very clean, ac worked perfectly, staff was super helpful and greeting and the location is great right in the middle of all kinds of reastraunts.

2026-09-11 • via Nuitee
E
Esther • solo_traveller • us
5
2026-08-31 • via Nuitee
M
Mickey • extended_group • us
10
Favorite place to stay when coming to brownwood.
Pros:

The location is great ! The room was nice and cool upon arrival and the facilities wer very well kept up and clean.

2026-08-16 • via Nuitee
T
Thomas • solo_traveller • us
8
Pros:

Very spacious and comfortable rooms, love the lighting in the rooms. Jessica at the front desk was awesome. Overall the better deal in town for the money.

2026-08-06 • via Nuitee
R
Redwhiteblue • couple • us
9
2026-08-03 • via Nuitee
S
Stephanie • couple • us
5
2026-08-02 • via Nuitee
M
Mickey • couple • us
9
2026-07-23 • via Nuitee
P
Phyllis • couple • us
10
Great hotel, walking distance to great restaurants
Pros:

Great location, clean & comfortable. Great restaurant half a block away!

Cons:

Somewhat pricey

2026-07-22 • via Nuitee
J
Jim • solo_traveller • us
9
I was very impressed with the experience.
Pros:

Excellent

Cons:

New carpet in hall.I

2026-07-13 • via Nuitee
V
Vicky • couple • us
7
Pros:

It was good -

Cons:

The load children but that baseball
Need better shampoo and it needs to be restocked if you are staying longer than 2 days -

2026-07-13 • via Nuitee