Best Western Plus Riata

Hotels
•
Best Western Plus
8.8 (430 reviews)
504 West Commerce Street , Brownwood , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious, comfortable rooms
Friendly and helpful staff (front desk, GM)
Excellent central location within walking distance to restaurants and shopping
Good breakfast with a well-liked 24-hour coffee machine
Generally clean facility and comfortable beds
Convenient on-site dining nearby
Cons:
Isolated but serious cleanliness issue reported (ants in a room)
Late-night pool parties/noise and road/traffic noise
Occasional maintenance issues (non-working lamps, burnt out bulbs, threadbare towel)
Hot water/humidity issues in some rooms requiring room changes
Some guests find pricing somewhat high or variable by day
Shampoo/amenity restocking concerns for longer stays

Categories

Cleanliness
7.6
Generally reported as clean and beds often described as comfortable, but isolated serious issues (ants, occasional funky smell) and some minor cleanliness/maintenance complaints.
Service
9.5
Consistently praised: multiple mentions of friendly, helpful staff (front desk, GM) and above-and-beyond service for booking issues.
Location
9.6
Widely noted as an excellent location within walking distance to restaurants and shopping; many guests highlighted convenience.
Room Quality
8.3
Rooms described as spacious, comfortable, and well-lit by many guests, though occasional issues surfaced (non-working lamps/overhead lights, humidity, hot water change of room).
Amenities
8.9
Breakfast offerings and a highly regarded 24-hour coffee machine were frequent positives; pool available but late-night noise/party issues reported.
Value for Money
8.2
Mixed sentiment: several reviewers called it a good deal for the money while others found it somewhat pricey or inconsistent with weekday pricing.
Food and Beverage
9.2
Breakfast repeatedly praised for variety and quality; on-site coffee machine singled out as an added plus.
Overall Experience
9.1
Majority of stays were positive with many guests saying they'd return or recommending the hotel; a few negative incidents impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:40

Property Description

Luxurious Stay in Brownwood

Outdoor Pool and Fitness Center: Enjoy a refreshing dip in the seasonal outdoor pool or work up a sweat at the hotel's fitness center.

Modern Amenities: Stay connected with free WiFi, unwind with a cup of coffee from your in-room coffee machine, and keep snacks fresh in the fridge.

Convenient Services: Start your day right with a buffet or American breakfast, and take advantage of the 24-hour front desk, business center, and laundry service.

Experience the ultimate comfort and convenience at Best Western Plus Riata Hotel. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABI

Location

Guest Reviews

8.8
Based on 430 reviews
Cleanliness: 7.6
Service: 9.5
Location: 9.6
Room Quality: 8.3
Amenities: 8.9
Value for Money: 8.2
Food and Beverage: 9.2
Overall Experience: 9.1
M
Mickey • extended_group • us
10
Favorite place to stay when coming to brownwood.
Pros:

The location is great ! The room was nice and cool upon arrival and the facilities wer very well kept up and clean.

2026-08-16 • via Nuitee
T
Thomas • solo_traveller • us
8
Pros:

Very spacious and comfortable rooms, love the lighting in the rooms. Jessica at the front desk was awesome. Overall the better deal in town for the money.

2026-08-06 • via Nuitee
R
Redwhiteblue • couple • us
9
2026-08-03 • via Nuitee
S
Stephanie • couple • us
5
2026-08-02 • via Nuitee
M
Mickey • couple • us
9
2026-07-23 • via Nuitee
P
Phyllis • couple • us
10
Great hotel, walking distance to great restaurants
Pros:

Great location, clean & comfortable. Great restaurant half a block away!

Cons:

Somewhat pricey

2026-07-22 • via Nuitee
V
Vicky • couple • us
7
Pros:

It was good -

Cons:

The load children but that baseball
Need better shampoo and it needs to be restocked if you are staying longer than 2 days -

2026-07-13 • via Nuitee
J
Jim • solo_traveller • us
9
I was very impressed with the experience.
Pros:

Excellent

Cons:

New carpet in hall.I

2026-07-13 • via Nuitee
P
Paula • family_with_children • us
8
Great experience
Pros:

Staff went above and beyond to help with booking that was incorrect on the Bookings.com

2026-07-13 • via Nuitee
L
Lisa • solo_traveller • us
10
Excellent
Pros:

The room was so comfortable and very clean and nice.

Cons:

Nothing, everything was outstanding.

2026-07-12 • via Nuitee
R
Regina • solo_traveller • us
4
Pros:

It was close to the location that I needed to go

Cons:

We didn't have hot water so we had to move rooms

2026-07-12 • via Nuitee
K
Kathy • couple • us
8
Good hotel.. I would stay there again
Pros:

Breakfast was very nice
Room was bigger than expected

Cons:

The light by the bed did not work. The lamp on the desk was not plugged in. One towel was threadbare… the living area is darker than I would prefer. Main hallway was very warm.

2026-07-11 • via Nuitee
B
Bailey • solo_traveller • us
1
Awful don’t recommend
Pros:

Nothing

Cons:

My room was full of ants and the bed was infested with them I woke up with bites and no compensation

2026-07-02 • via Nuitee
M
Michael • solo_traveller • us
8
a visit
Pros:

neutral

Cons:

neutral

2026-06-26 • via Nuitee
R
Randy • solo_traveller • us
5
Our Stay
Pros:

Location

Cons:

Even though it had ac it was very humid in the room

2026-06-23 • via Nuitee
T
Tina • solo_traveller • us
8
Pros:

The bed looked very clean. And it was comfortable. And the breakfast was pretty decent.

Cons:

It was noisy, but that is not the fault of the hotel. It's on a very well traveled road. And it kind of smelled funky but soon got adjusted to it.

2026-06-23 • via Nuitee
J
Jackson • couple • us
8
We appreciate the service that was given
Pros:

Didn't get to get breakfast

Cons:

Nothing we were just too busy

2026-06-22 • via Nuitee
A
Angie • solo_traveller • us
10
2026-06-21 • via Nuitee
C
Carrie • couple • us
9
2026-06-20 • via Nuitee
B
Brown • couple • us
8
I had a pleasant stay and will stay again.
Pros:

It was a clean. The location was convenient for eating and shopping needs.

The GM provided excellent customer service with a small matter I encountered during check-in?

Cons:

Na

2026-06-15 • via Nuitee