Sheraton Guayaquil

Hotels
•
GHL Hoteles
9.1 (1069 reviews)
Av Constitucion, Plaza Del Sol, Frente Al Mall Del So , Guayaquil , ec

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good amenities
Comfortable facilities
Cons:
Room size
Food variety
Pricing issues

Categories

Cleanliness
9.31
Most reviews mention clean rooms and good hygiene standards.
Service
9.78
Frequent praise for friendly and helpful staff across multiple reviews.
Location
9.32
Many reviews point to great location, though some perceive it as crowded.
Room Quality
8.27
Some comments about rooms being smaller and comfort issues.
Amenities
9.3
Positive mentions about pools, gyms, and other hotel facilities.
Value for Money
8.76
Some mention of pricing issues but generally perceived as good value.
Food and Beverage
8.31
Mixed reviews on food quality and variety, especially breakfast.
Overall Experience
9.78
Overall satisfaction expressed with positive comments about the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:10

Property Description

Luxurious 5-Star Accommodation
This hotel, located in front of Shopping Mall Del Sol and just 5 km from the city centre, offers a truly luxurious experience. The Sheraton Guayaquil boasts spacious, modern rooms equipped with all the amenities you need for a comfortable stay, including air conditioning, LCD TV, and a work desk.

Relaxation and Wellness
Unwind and rejuvenate at this hotel's outdoor swimming pool, hydromassage tub, sauna, and fitness area. Indulge in a variety of massage treatments to pamper yourself during your stay.

Fine Dining and Entertainment
Treat your taste buds to exquisite international cuisine at Restaurant La Fuente and enjoy live entertainment at the café bar in the evenings. With its convenient location near the airport and World Trade Centre, this hotel is the perfect choice for both leisure and business travelers.

Ready to experience luxury and convenience at Sheraton Guayaquil? Book your stay now and enjoy complimentary on-site parking!

Important information:

Please note that an additional Hotel Insurance charge per person per night of USD 1.68 will be levied.

The pool and hot tub/jacuzzi will be out of service from Tue, Jul 25, 2023 through Fri, Sept 15, 2023.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GYE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for US$36.60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1069 reviews
Cleanliness: 9.31
Service: 9.78
Location: 9.32
Room Quality: 8.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 9.78
C
Cem • couple • de
2
Alte und sehr laute Zimmer, kein 5 Sterne Niveau
Pros:

Das Restaurant, der Empfang und der Shuttle Service

Cons:

Die Zimmer hatten nichts mit den Bildern aus dem Buchungsprozess zu tun. Sie waren sehr alt und heruntergekommen. Von einem Fünf Sterne Hotel erwartet man deutlich mehr. Schlafen war kaum möglich, da die Klimaanlage extrem laut war und sich wie ein Tornado angehört hat. Auch der Kühlschrank war sehr laut. Ohne Klimaanlage und Kühlschrank hat man den gesamten Straßenlärm gehört. Erst nach 23 Uhr konnte ich überhaupt etwas schlafen, weil dann Ausgangssperre war und dadurch kein Verkehr mehr auf der Straße. Allerdings war das Zimmer ohne Klimaanlage viel zu heiß. Insgesamt sehr enttäuschend.

2026-05-15 • via Nuitee
M
Mario • couple • ec
3
2026-05-13 • via Nuitee
T
Tracy Ann • solo_traveller • us
10
The place to stay when flying in or out!
Pros:

Everything about the hotel is great, the staff is exceptional, and the cleanliness of the room. The location is awesome when you are flying out the following morning.

Cons:

My room seemed to be next to a room that was used a lot by staff. I found it noisy during my stay. I was also disappointed that I didn´t have powdered cream for my coffee in the morning.

2026-05-12 • via Nuitee
D
David • couple • us
8
Muy agradable.
Pros:

Buena ubicación, personal atento.

Cons:

El check in tomó un poco más del tiempo que he tardado en otros hoteles

2026-05-11 • via Nuitee
X
Xavier • family_with_children • ec
9
buena
Pros:

la ubicación.

Cons:

el ruido de la otra habitación, se escuchaba la televisión y conversaciones del otro cuarto.

2026-05-09 • via Nuitee
S
Sandrine • solo_traveller • fr
10
Volvemos algún día
Pros:

La ubicación y todo ,la pasamos muy bien, la atención, etc.

Cons:

Quedarme poco tiempo.

2026-05-07 • via Nuitee
F
Fany • family_with_children • ec
9
Familia y Diversión
Pros:

a mis niños les gusto la piscina, el paso al mall, y el desayudo, excelente. Pudieron disfrutar mucho y pasar un buen rato en esta hermosa Ciudad.

Cons:

Que el Hotel no tiene gradas, escaleras, son solo para emergencia

2026-05-05 • via Nuitee
谭 • couple • ec
8
2026-05-04 • via Nuitee
D
David • couple • cl
1
Un robo por parte de Sheraton y Marriot Bonvoy
Pros:

El baño de la habitación destacaba

Cons:

Un cobro adicional fantasma. Cobrando un huésped adicional en una habitación con dos camas dobles.

2026-05-02 • via Nuitee
T
Tracy Ann • couple • us
10
The perfect spot to start or end your trip!
Pros:

The staff is exceptional! The room was great and clean. Breakfast was very good.

Cons:

nothing

2026-04-30 • via Nuitee
A
Alessandra • solo_traveller • de
10
Pros:

Sehr bequeme Betten

2026-04-26 • via Nuitee
R
Ramiro • couple • ec
10
2026-04-25 • via Nuitee
E
Elizabeth • solo_traveller • us
9
2026-04-24 • via Nuitee
B
Backoffice • extended_group • co
9
Nice
Pros:

Nice

2026-04-23 • via Nuitee
J
JORGE • solo_traveller • co
9
EXCELENCIA
Pros:

ME GUSTO LA PISCINA, EL JACUZZI, LA SALA PARA LAS REUNIONES, EL SERVICIO DE LOS PORTEROS QUE FUERON MUY ATENTOS, EL DESAYUNO ESTABA MUY BIEN, LA UBICACIÓN DEL HOTEL ES MUY BUENA, CERCA AL CENTRO COMERCIAL Y A BUENOS RESTAURANTES.

Cons:

LAS TOMACORRIENTES ESTAN MUY LEJOS DE LA MESA DONDE SE PUEDE TRABAJAR EN EL COMPUTADOR, UNA ESTABA EN EL EXTREMO OPUESTO Y EL CABLE DEL CARGADOR NO ALCANZA PARA MANTENER EL COMPUTADOR CARGADO

2026-04-22 • via Nuitee
D
Darwin • couple • us
10
2026-04-21 • via Nuitee
A
Aline • family_with_children • ec
10
Pros:

personnel tres aimable

Cons:

piscine trop de monde

2026-04-20 • via Nuitee
C
Cris • family_with_children • ec
10
2026-04-20 • via Nuitee
J
jens • solo_traveller • de
10
Cons:

Gym ok

2026-04-20 • via Nuitee
G
Goderis • extended_group • be
10
2026-04-20 • via Nuitee