Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good amenities
Cons:
Payment issues
Noise problems
Closed facilities

Categories

Cleanliness
7.74
Clean and cosy, though there were some issues noted.
Service
9.21
Friendly staff and good service, though issues with check-in were mentioned.
Location
8.75
Convenient location for New Year's events.
Room Quality
7.7
Spacious rooms, but issues with noise and security were reported.
Amenities
8.23
Spa facilities were nice, but some areas closed too early.
Value for Money
6.69
High cost for stay, issues with payments and perceived value.
Food and Beverage
8.24
Food at events was praised, but confusion over charges was mentioned.
Overall Experience
8.21
Mixed feelings due to both positive experiences and significant check-in issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:23

Property Description

Luxurious Accommodation
Indulge in our elegant rooms with air conditioning, ground coffee, and luxurious bathrooms with fluffy robes. Enjoy satellite TV and designer toiletries for a comfortable stay.

Award-Winning Dining
Experience culinary excellence at The Curious Kitchen with 2 AA Rosettes, offering a menu of fresh, local produce. Sip on fine wines in a cozy ambiance with open fires and a spacious terrace.

Premium Spa and Fitness
Unwind in our fully equipped gym, swimming pool, jacuzzi, sauna, and steam room. Pamper yourself with spa treatments and relax in the lounge. Book your rejuvenating stay at the Aztec Hotel and Spa today!

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.

There is a fee for early check-in and a late check-out, please contact the hotel for more details.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 14 years old stay for £30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2675 reviews
Cleanliness: 7.74
Service: 9.21
Location: 8.75
Room Quality: 7.7
Amenities: 8.23
Value for Money: 6.69
Food and Beverage: 8.24
Overall Experience: 8.21
J
Jacqueline • couple • gb
7
Pros:

It’s a fabulous location when it’s a venue for a conference as it’s so central

Cons:

This time and for the first time in many visits.
the reception team were awful ! This really made a difference and sadly has made me rethink if this is the right venue ! The rest of the team in the eating area and bar were so fabulous !

2026-02-13 • via Nuitee
A
Alexandra • solo_traveller • gb
6
Pros:

I stay here frequently for work reasons and have always had a pleasant stay. Its location is central to where I need and it’s just off the motorway.

Cons:

I’ve noticed a steady increase in costs for this hotel and it’s now outside of my business allowance (so I have to personally supplement, which previously I’ve been happy to do). However, the hotel now charge for use of the gym per day (even if you aren’t to use the pool), the car parking costs have increased and the majority of rooms are tired and are not worth the £150+ fee per night. The plugs were not compatible for voltage or placement and there were no sockets near to the bed. I would probably look to other options such as the Hilton or Village hotel.

2026-02-13 • via Nuitee
C
Chloe • solo_traveller • gb
9
Great stay
Pros:

The hotel was clean and tidy. All staff was friendly

Cons:

We only had 1 towel in our room.
We shared our towel. However, it would have been nice to have 2 towels.

2026-02-11 • via Nuitee
S
Simon • couple • gb
6
Nice room but too cold 2 single beds pushed together.
Pros:

Spa and gym facilities

Cons:

Cold room no heating

2026-02-10 • via Nuitee
C
Cathy • solo_traveller • gb
10
Perfect hotel for a relaxing weekend with good food and a nice vibe.
Pros:

Rooms were nice and big - breakfast was amazing and the spa is a lovely treat.

Cons:

Nothing!

2026-02-10 • via Nuitee
T
Thomas • extended_group • gb
8
Very enjoyable stay
Pros:

Excellent breakfast great staff

2026-02-10 • via Nuitee
V
V3932YPheatherh • Business
8
Wonderful hotel experience — food exceptional, spa products disappointing
Pros:

The hotel itself is beautiful, spotless spacious and relaxing and great facilities with genuinely attentive staff who made the stay special from start to finish. The spa area, although busy was clean and a lovely place to unwind after a day at work.
The only disappointment for me was the spa product range used for treatments. I had hoped to book a massage but was very surprised to learn the Spa uses Temple Spa products. Whilst they are perfectly nice and widely available, they are very much a range that is likened the "Avon" brand of selling, it was not what I would have expected from a hotel and spa of this calibre. For a venue of such a high standard, I would have expected and hoped it would be a premium spa brand such as Elemis which feels more in line with the overall luxury experience.
That said, everything else about the Hotel was excellent. I just hope the spa product offering ay be upgraded in the future to better match the quality of the hotel itself.

2026-02-09 • via Tripadvisor
J
Judge • couple • gb
5
Not a very pleasant experience.
Pros:

The location, the breakfast staff were very helpful, and the breakfast was good apart from the vegetarian sausages which were just mushy vegetables.

Cons:

The staff on reception were not very helpful, it took 3 attempts to get the correct charge for the parking and breakfast, also I could not get a VAT until we booked out. The toilet broke (When it was full of poo!), the flush handle came out from the fitting, I tried to call reception but all I could do was leave a message so I had to get dressed and go down to reception.
The lady on reception said she was sorry and originally told by that there was not another room available for us to move. When I told her that we could not spend the night in a room without a working toilet and insisted that something was done, she said she would see if she could find someone to fix it. She called me 20 minutes later and had found another room for us to move to.
I went down to Reception a second time to get the key for the new room because she was on her own until the manager came in. My husband and I had both bathed and were in bed before the toilet broke, we had to get dressed, pack all our things and move rooms.
She did say that she was sorry, but no offer was made of any compensation for the huge inconvenience and I was not happy about having to insist that we be moved.

2026-02-09 • via Nuitee
P
Phillips • family_with_children • gb
1
Pros:

Bed was clean

Cons:

Didn't like the hotel at all. Couldn't use the pool as there was swimming lessons going on .shpuld have been told when booked..food was terrible .
Bathroom wasnt clean in room. Nor was the tea coffee making we had dirty cups spoons

Wouldn't stay or recommend this place

2026-02-09 • via Nuitee
M
Megan • couple • gb
4
2026-02-09 • via Nuitee
I
Ildikó • couple • gb
5
2026-02-08 • via Nuitee
S
Stephen • couple • gb
7
Overall a good stay but needs updating
Pros:

Location

Cons:

Hotel getting a little tired, needs a tidy up and the spa facilities get very busy ,

2026-02-08 • via Nuitee
J
James • couple • gb
8
2026-02-08 • via Nuitee
H
Heath • couple • gb
10
2026-02-08 • via Nuitee
A
Adam • couple • gb
10
2026-02-08 • via Nuitee
J
Joe • couple • au
7
Pros:

Bar and restaurant are lovely.

Cons:

Beds are very uncomfortable. Very hard. Big gap between the two beds they'd pushed together.

2026-02-08 • via Nuitee
J
Jaspal • couple • gb
10
The staff were amazing
Pros:

It was amazing

Cons:

It was amazing

2026-02-08 • via Nuitee
1
148alastairf • Family
10
Amazing service, good and atmosphere
Pros:

Tonight we went to the restaurant and we were served by Sami. He was very kind and friendly to us and he looked after us very well. The food was great and excellent service. Quickly served, great presentation and great atmosphere in the restaurant.

2026-02-07 • via Tripadvisor
1
11sor11 • Couples
10
Amazing stay
Pros:

We had a fantastic stay at the Aztec Hotel and Spa and would happily return again. From start to finish, everything was excellent .A special mention goes to the reception staff, who were incredibly helpful and welcoming, making check-in smooth and always on hand to assist with any questions. Overall, a wonderful experience and a stay we’d highly recommend. We’re already looking forward to coming back!

2026-02-06 • via Tripadvisor
J
joanneb401979 • NONE
10
Brilliant
Pros:

Brilliant value for money, wonderful experience spotlessly clean, great treatments, friendly staff. Very pleasantly surprised

2026-02-04 • via Tripadvisor