Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good amenities
Cons:
Payment issues
Noise problems
Closed facilities

Categories

Cleanliness
7.74
Clean and cosy, though there were some issues noted.
Service
9.21
Friendly staff and good service, though issues with check-in were mentioned.
Location
8.75
Convenient location for New Year's events.
Room Quality
7.7
Spacious rooms, but issues with noise and security were reported.
Amenities
8.23
Spa facilities were nice, but some areas closed too early.
Value for Money
6.69
High cost for stay, issues with payments and perceived value.
Food and Beverage
8.24
Food at events was praised, but confusion over charges was mentioned.
Overall Experience
8.21
Mixed feelings due to both positive experiences and significant check-in issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:23

Property Description

Luxurious Accommodation
Indulge in our elegant rooms with air conditioning, ground coffee, and luxurious bathrooms with fluffy robes. Enjoy satellite TV and designer toiletries for a comfortable stay.

Award-Winning Dining
Experience culinary excellence at The Curious Kitchen with 2 AA Rosettes, offering a menu of fresh, local produce. Sip on fine wines in a cozy ambiance with open fires and a spacious terrace.

Premium Spa and Fitness
Unwind in our fully equipped gym, swimming pool, jacuzzi, sauna, and steam room. Pamper yourself with spa treatments and relax in the lounge. Book your rejuvenating stay at the Aztec Hotel and Spa today!

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.

There is a fee for early check-in and a late check-out, please contact the hotel for more details.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 14 years old stay for £30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2761 reviews
Cleanliness: 7.74
Service: 9.21
Location: 8.75
Room Quality: 7.7
Amenities: 8.23
Value for Money: 6.69
Food and Beverage: 8.24
Overall Experience: 8.21
R
Reiley extended_group gb
8
Very relaxing and enjoyable
Pros:

Lovely breakfast great choice.

2026-03-21 via Nuitee
E
Emma family_with_children gb
10
We had a lovely stay myself and my daughter, staff were very friendly
Pros:

It was cosy

Cons:

Nothing

2026-03-19 via Nuitee
M
Molly Jenkins extended_group gb
8
2026-03-16 via Nuitee
A
Andy couple gb
10
2026-03-16 via Nuitee
M
Mark couple gb
7
Pros:

Got a junior suite room - v nice

Cons:

A long way out of Bristol. Inflexible regarding removing breakfast charge. Spa facilities small, given number of hotel guests.

2026-03-16 via Nuitee
G
George couple gb
9
Excellent
Pros:

Breakfast was ok, dinner was even better

2026-03-16 via Nuitee
F
Fiona family_with_children gb
9
Comfortable and enjoyable stay - great for families
Pros:

The set up and the staff was fantastic for families! Our children loved the little touches in the room for them, and even at breakfast the staff were so helpful with them - overhearing them saying what they would like and offering to pass them over, engaging with them and making them feel comfortable to ask for help etc etc. the children had a lovely time and as a consequence so did we.

Cons:

The outdoor space needs a bit of tlc, we were allowed to sit outside in the sunshine but it wasn’t very well set up - we went out of a fire door which shut behind us, on such a nice day it could have been made a bit more deliberate as it has potential to be lovely

2026-03-15 via Nuitee
L
Lauren couple gb
8
Pros:

The room was nice, comfortable pillows and bed

Cons:

The pool wasn't the cleanest and couldn't watch Netflix in fhe room as it wouldnt connect to the Internet.

2026-03-15 via Nuitee
B
Butcher couple gb
9
Great stay
Pros:

The staff were so friendly, and the free room upgrade was a nice surprise. Plus, the food was exceptional; the breakfast was top-notch, especially the eggs Benedict was cooked perfect 👌
My daughter loved the swimming pool as it was safe and clean.

Cons:

If Im going to be overly critical the one thing was that a wooden panel was loose on the wall in the room which isn't really a dislike its more of me being picky , we loved our stay and would go again

2026-03-15 via Nuitee
C
Carla couple gb
3
Disappointed
Pros:

The food

Cons:

Lack of customer service before arrival no response to email enquiries and voicemail and chat messages, also at the venue, attention to detail in the rooms things missing blocked and half full, and poor spa facilities low standards unclean!

2026-03-15 via Nuitee
C
Clive solo_traveller gb
8
2026-03-15 via Nuitee
A
Aleks family_with_children gb
8
2026-03-15 via Nuitee
D
David couple gb
10
2026-03-14 via Nuitee
I
Ian solo_traveller gb
10
1 night stay for work, great location and hotel
Pros:

Modern interior, great bar and restaurant, friendly staff

Cons:

Nothing

2026-03-13 via Nuitee
D
dave family_with_children gb
3
Very disappointed
Pros:

Room was lovely and cozy

Cons:

Well my partner come with me was i was working but the jacuzzi was not working which is the main thing we both liked so had to go out to another spa to relax after work and I messaged the hotel about this building works not long after I booked. I was told I wouldn't be near them but long behold you were woke up to baning from the ceiling were there was work going on so we left early to go to a different hotel

2026-03-13 via Nuitee
L
Lindsey family_with_children gb
4
Pros:

I loved the restaurant within the hotel, absolutely incredible food, and the wine bar was lovely also.

Cons:

I didnt like the reception staff on arrival miserable unhelpful and not sure on what they were doing. I got to the hotel room where two of us were staying for my partners 40th to find one dressing gown only. We used the spa and we were not informed prior or 9n the day that there was work being completed 9n the jacuzzi so the spa was not relaxing at all due to drilling etc and not being a ble to use jacuzzi. I do think milke should be put in the rooms ready as it felt like we had to walk 5 miles to get some when out room was 154 it was a trek. Im gutted as these things spoilt our stay when it was a special occasion

2026-03-12 via Nuitee
F
Faye couple gb
7
Cons:

It’s a very noisy hotel as in you can hear through walls massively. The hotel staff have always accommodated me to a “quiet room” where they can bug even then if someone in the room next door is even talking or the tv is on, you can hear from the room and corridor so not great for quiet night sleep

2026-03-11 via Nuitee
N
Nicholas couple gb
10
Pros:

Room was great, though aircon not working. Bar staff very attentive and quick service. Breakfast excellent plus no queue.

Cons:

Check in took time

2026-03-11 via Nuitee
B
B couple gb
3
2026-03-10 via Nuitee
G
Grace extended_group gb
8
Lovely location, facilities and scrummy food
Pros:

Food was really tasty and lots on offer at breakfast and spa was relaxing and clean – although could have received more instructions/tour of the spa facilities and we were expecting robes and slippers.

Cons:

I travelled with two friends and asked for a family room so we could all stay together, but was told a maximum of two adults per room, so had to pay for two rooms unnecessarily

2026-03-09 via Nuitee