Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good amenities
Cons:
Payment issues
Noise problems
Closed facilities

Categories

Cleanliness
7.74
Clean and cosy, though there were some issues noted.
Service
9.21
Friendly staff and good service, though issues with check-in were mentioned.
Location
8.75
Convenient location for New Year's events.
Room Quality
7.7
Spacious rooms, but issues with noise and security were reported.
Amenities
8.23
Spa facilities were nice, but some areas closed too early.
Value for Money
6.69
High cost for stay, issues with payments and perceived value.
Food and Beverage
8.24
Food at events was praised, but confusion over charges was mentioned.
Overall Experience
8.21
Mixed feelings due to both positive experiences and significant check-in issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:23

Property Description

Luxurious Accommodation
Indulge in our elegant rooms with air conditioning, ground coffee, and luxurious bathrooms with fluffy robes. Enjoy satellite TV and designer toiletries for a comfortable stay.

Award-Winning Dining
Experience culinary excellence at The Curious Kitchen with 2 AA Rosettes, offering a menu of fresh, local produce. Sip on fine wines in a cozy ambiance with open fires and a spacious terrace.

Premium Spa and Fitness
Unwind in our fully equipped gym, swimming pool, jacuzzi, sauna, and steam room. Pamper yourself with spa treatments and relax in the lounge. Book your rejuvenating stay at the Aztec Hotel and Spa today!

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.

There is a fee for early check-in and a late check-out, please contact the hotel for more details.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 14 years old stay for £30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2675 reviews
Cleanliness: 7.74
Service: 9.21
Location: 8.75
Room Quality: 7.7
Amenities: 8.23
Value for Money: 6.69
Food and Beverage: 8.24
Overall Experience: 8.21
C
Courtney family_with_children gb
7
2026-03-07 via Nuitee
S
Supreet family_with_children gb
9
Pros:

Nice family vibe

Cons:

Bathrooms could do with a face-lift..but clean

2026-03-07 via Nuitee
S
Stephanie solo_traveller gb
9
2026-03-05 via Nuitee
K
kevin couple gb
9
2026-03-05 via Nuitee
J
Josef solo_traveller de
5
2026-03-05 via Nuitee
S
Samer couple gb
10
2026-03-03 via Nuitee
S
Simon couple gb
8
Comfortable and relax reception staff was more willing to go out their way to help you
Pros:

The hotel was very nice clean and well presented. The only fault was when ordering room service never received it on a plate and cutlery we received it in a box and bag and wooden knife and folk and for the price we paid that was not acceptable.

Cons:

A nice relaxing environment

2026-03-02 via Nuitee
L
leeann couple gb
7
Comfortable, room booked for a couple but only one dressing gown available, but staff friendliness and the breakfast mad
Pros:

Breakfast was lovely really good choice of foods

Cons:

A few issues with cleanliness in the bathroom area, especially scum under the taps on the bath

2026-03-02 via Nuitee
A
Andrew family_with_children gb
10
2026-03-02 via Nuitee
R
Robert couple gb
9
The hotel and staff far exceeded expectations given the relatively low price, having an upgrade was also a great surpris
Pros:

Spa was great as was the restaurant. Having a pub on site was a great idea even though our schedule didn’t allow us to visit it.

Cons:

No problems at all.

2026-03-02 via Nuitee
B
Branka family_with_children gb
8
2026-03-02 via Nuitee
L
Leanne family_with_children gb
10
2026-03-02 via Nuitee
R
Richard couple gb
9
Party night
Pros:

It had everything we needed

Cons:

Very spacious and all in order but when we went to check out there was nobody at reception because she was engaged with other customers so we had to wait but she never came back and then we found the self check out box behind us
It is in the wrong place should be near the counter

2026-03-01 via Nuitee
H
Helen solo_traveller gb
7
Mostly comfortable and good size room
Pros:

Breakfast was great. Room was comfortable.

Cons:

Asked for a memory foam pillow and dis not receive one

2026-03-01 via Nuitee
M
McLeary couple gb
9
Pros:

Lovely facilities, very attractive hotel. Breakfast was great

Cons:

20 minutes to check in. The girl seemed to tap incessantly on her keyboard and not do anything.

2026-03-01 via Nuitee
K
k2yode family_with_children gb
9
2026-03-01 via Nuitee
A
Amar couple gb
4
2026-02-28 via Nuitee
M
Manisha couple gb
6
Comfortable stay and very good location
Pros:

The staff are really lovely and accomodating. Really easy access to parking.

Cons:

The room - you have to tell the staff via a QR code that you would like your room cleaned - I couldn't see an QR code. Room tidying should be standard.
Reception - we arrived at 6pm - there was only one lady on reception and the queue was long.
Breakfast - There was again only one lady manning the breakfast reception, so crossing off and showing us to the table - so a really slow process - would be better if you had an extra person to guide people.
Bar - wine at the bar was off
Spa access is chargable - this should be a standard

2026-02-23 via Nuitee
M
Martin family_with_children gb
6
Good location, food and staff were nice just a shame in the situation regarding the spa treatment cancellations
Pros:

Location and facilities

Cons:

Additional costs to use spa and cancelling of treatment 1 hour before it was due with not alternative apart from refund (employee sickness) staff were very polite and apologetic but still very disappointing

2026-02-23 via Nuitee
A
Anna couple it
8
2026-02-23 via Nuitee