Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good amenities
Cons:
Payment issues
Noise problems
Closed facilities

Categories

Cleanliness
7.74
Clean and cosy, though there were some issues noted.
Service
9.21
Friendly staff and good service, though issues with check-in were mentioned.
Location
8.75
Convenient location for New Year's events.
Room Quality
7.7
Spacious rooms, but issues with noise and security were reported.
Amenities
8.23
Spa facilities were nice, but some areas closed too early.
Value for Money
6.69
High cost for stay, issues with payments and perceived value.
Food and Beverage
8.24
Food at events was praised, but confusion over charges was mentioned.
Overall Experience
8.21
Mixed feelings due to both positive experiences and significant check-in issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:23

Property Description

Luxurious Accommodation
Indulge in our elegant rooms with air conditioning, ground coffee, and luxurious bathrooms with fluffy robes. Enjoy satellite TV and designer toiletries for a comfortable stay.

Award-Winning Dining
Experience culinary excellence at The Curious Kitchen with 2 AA Rosettes, offering a menu of fresh, local produce. Sip on fine wines in a cozy ambiance with open fires and a spacious terrace.

Premium Spa and Fitness
Unwind in our fully equipped gym, swimming pool, jacuzzi, sauna, and steam room. Pamper yourself with spa treatments and relax in the lounge. Book your rejuvenating stay at the Aztec Hotel and Spa today!

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.

There is a fee for early check-in and a late check-out, please contact the hotel for more details.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 14 years old stay for £30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2893 reviews
Cleanliness: 7.74
Service: 9.21
Location: 8.75
Room Quality: 7.7
Amenities: 8.23
Value for Money: 6.69
Food and Beverage: 8.24
Overall Experience: 8.21
A
Alberto solo_traveller gb
9
2026-05-30 via Nuitee
N
Nicoleta couple md
8
2026-05-30 via Nuitee
N
Nicola solo_traveller gb
6
2026-05-30 via Nuitee
L
Luvuyo couple gb
8
2026-05-29 via Nuitee
R
Robert solo_traveller ie
10
great
Pros:

room was great , it had everything i needed , staff were really helpful and friendly

Cons:

that i could not stay longer

2026-05-29 via Nuitee
U
Uche solo_traveller ng
4
Not such a getaway.
Cons:

We checked in and instantly noticed that the AC was not working, and the small fan was inadequate to match the heat and stuffiness of the room. We reported it were toand it took follow-up reports after 3 days of a 4 night stay for the room to be changed and no further communication.

On check-out there was no feedback or questions about our stay.

2026-05-29 via Nuitee
F
Fiona couple gb
9
Lovely overnight stay will definitely be back
Pros:

Great location to break our journey to Cornwall. Loved the white company lotions in the room and the fresh milk and water refrigerators to help yourself, the breakfast was one of the best I have had lately, definitely come back again.

Cons:

We were told the bar menu ran through all day for food and it was the only menu so we ate out, came back later to the restaurant staff who showed us the restaurant menu that looked delicious, if we had known we would have eaten in the restaurant!

2026-05-29 via Nuitee
U
Uchenna winifred family_with_children gb
6
2026-05-29 via Nuitee
D
Daniel couple gb
8
2026-05-28 via Nuitee
E
Emma solo_traveller gb
10
Pros:

i was impressed with the cleaniness of the room and the facilities it offered. The staff were very polite and helpful.

2026-05-28 via Nuitee
S
Samantha family_with_children gb
10
Super hotel offering luxury at affordable prices
Pros:

Love this hotel. It suits all our needs. Especially like the more upgraded rooms.

Cons:

Main restaurant is a bit pricey and we haven’t always enjoyed the food for the price either. The bar suits us best to eat.

2026-05-27 via Nuitee
A
Angela solo_traveller gb
10
Suprisingly nice place
Pros:

The weather The pool saunas. Outside area around pond beautiful. The staff were all friendly and helpful. First room lovely, second 101 less so
The heron in the pond!

Cons:

Room 101 very noisy. No view outside. Other guests being very loud chatting for 20 mins in corridoor at 11.30. I asked them politely to please be quieter. No use, wish I.d complained to staff .
Also the cost is too high, other places are as good but less money.

2026-05-27 via Nuitee
S
Stacyann solo_traveller tt
10
2026-05-27 via Nuitee
M
Melita family_with_children gb
9
Easy, clean and comfortable
Pros:

The room was spacious and clean and gave us a good place to stay overnight in Bristol. There is also free parking on weekends which is great as you do need to drive to this hotel.

Cons:

I did not like that there is an additional charge for the spa and gym as this used to be free and a lovely addition to the hotel.

2026-05-26 via Nuitee
K
Katie couple gb
10
2026-05-26 via Nuitee
M
Mike solo_traveller gb
9
2026-05-26 via Nuitee
J
Jenny family_with_children gb
7
Nice hotel but very busy over a bank holiday
Pros:

The provisions for the children were very thoughtful

Cons:

Paying extra to use the pool when the room rates were already high

2026-05-26 via Nuitee
N
Nick couple gb
9
Excellent staff and stay
Pros:

The interior of the hotel was exceptional. It was clean and modern throughout.

Cons:

The bedrooms were a little outdated and could do with being in line with the rest of the hotel

2026-05-26 via Nuitee
M
Melben solo_traveller gb
10
2026-05-26 via Nuitee
N
Nhu family_with_children gb
4
Pros:

Breakfast and welcoming receptionist

Cons:

There was no air conditioner in my room with the 33 degree weather. We haven’t been told in advance about the aircon. So disappointed.

2026-05-26 via Nuitee