Dragonfly Hotel Bury St Edmunds

Hotels
7.7 (1822 reviews)
Symonds Road , Bury Saint Edmunds , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Restaurant
Family rooms
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Outdoor furniture
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and nice rooms
Great location
Cons:
Noisy staff
Inconsistent shower water pressure
Food quality issues

Categories

Cleanliness
7.16
Overall sentiment indicates cleanliness is positive but has some issues noted in reviews.
Service
8.63
Multiple mentions of friendly and helpful staff across several reviews.
Location
8.17
Reviews point out great location advantages for both leisure and work trips.
Room Quality
7.62
Generally positive feedback, but some issues with bed comfort and room lighting mentioned.
Amenities
7.15
Basic amenities available but noted issues with food quality and limited storage.
Value for Money
8.11
Many reviews highlight the good price relative to the overall quality.
Food and Beverage
6.66
Food quality criticized in several reviews; breakfast was commonly mentioned as lacking.
Overall Experience
8.13
Overall sentiment is generally positive with many praising their stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:40

Property Description

Convenient Location
Situated on the edge of the old town, Dragonfly Hotel Bury St Edmunds offers easy access to major cities like Cambridge and Ely within a short drive.

Modern Amenities
Enjoy free parking, high-speed WiFi, and well-equipped rooms with complimentary tea/coffee facilities, Freeview TV, and in-room safe for a comfortable stay.

Dining Experience
Indulge in a diverse menu of British and European cuisine at the relaxed restaurant, and unwind at the bar with a wide selection of beverages.

Experience convenience, comfort, and great dining at Dragonfly Hotel Bury St Edmunds. Book now for a delightful stay!

Important information:

Please note that any individual can only book a maximum of 5 rooms at any one time. Bookings of 5 rooms or more will be considered a group reservation and subject to group terms and conditions and different cancellation policies. Please contact the property directly for reservations of 5 rooms or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1822 reviews
Cleanliness: 7.16
Service: 8.63
Location: 8.17
Room Quality: 7.62
Amenities: 7.15
Value for Money: 8.11
Food and Beverage: 6.66
Overall Experience: 8.13
A
Alison • solo_traveller • gb
10
Great stay
Pros:

Staff were extremely helpful. Room was very clean and comfortable

Cons:

Nothing

2026-03-12 • via Nuitee
G
Gurnam • couple • gb
10
Pros:

Professional , knowledge staff .
Room was excellent .
I'll stay again.

2026-03-11 • via Nuitee
D
David • couple • gb
7
Cheap enough but not “special”
Pros:

Good value and an easy 15 minute walk into Bury

Cons:

Shower was very difficult to get to right temp- was either boiling or freezing

2026-03-09 • via Nuitee
A
April • couple • gb
8
Great location for 2 days of bike rides and to walk into Bury St Edmund’s for to walk
Pros:

Good location for our bike ride

Cons:

Nothing

2026-03-09 • via Nuitee
B
bRIAN • family_with_children • gb
10
Pros:

Approachable staff.

Cons:

Not keen on buffet breakfasts.

2026-03-08 • via Nuitee
A
Angela • couple • gb
8
Pros:

Cleaned and comfortable, good bar, friendly.staff.

Cons:

Wish there was a bit.more gluten free food on the menu. The breakfast is good though, I think the sausages and hash browns are.gluten free.

2026-03-07 • via Nuitee
P
Phil • solo_traveller • gb
8
Very good value for money
Pros:

It was excellent breakfast could be enhanced with better quality ingredients and better turn over of ingredients especially eggs

Cons:

On the whole excellent

2026-03-07 • via Nuitee
M
Mark • solo_traveller • gb
7
Disturbed
Pros:

Clean and friendly large rooms

Cons:

Dinner wasn't great and the loud thumping noise kept me awake

2026-03-05 • via Nuitee
V
Vaness Kwame • couple • gh
8
2026-03-04 • via Nuitee
T
Tracy • couple • gb
9
Pros:

Lovely friendly staff, location ideal for what we needed except there were no lifts that we could find

Cons:

No lifts, room location far from reception so tricky for someone with disabilities. Lighting really bad in room even in daytime

2026-03-01 • via Nuitee
J
JOHN • family_with_children • gb
10
Pros:

Clean. good service and friendly staff.

2026-03-01 • via Nuitee
M
Martin • solo_traveller • gb
10
looking forward to my next stay.
Pros:

Everything which is why I keep returning.

Cons:

Nothing.

2026-02-28 • via Nuitee
J
john • solo_traveller • gb
8
Will come again, if you give me a good deal..
Pros:

It just all worked.. Nothing flashy was needed but everything was good clean and comfortable

Cons:

No problems at all

2026-02-27 • via Nuitee
E
Emma • solo_traveller • gb
10
Restful, enjoyable, relaxing stay.
Pros:

Friendly staff.
Clean rooms.
Great breakfast.

Cons:

Nothing. Brilliant hotel to stay at.

2026-02-24 • via Nuitee
Z
Z3924RIrh • Business
10
great experience
Pros:

Had a lovely week at Dragonfly Bury St Edmunds, staff were all welcoming and the chef Vince looked after me especially well. couldn’t have asked for more!

2026-02-20 • via Tripadvisor
L
Lesley • family_with_children • gb
9
Pros:

For us the proximity to St Nicholas Hospice.

Cons:

No complaints.

2026-02-11 • via Nuitee
A
Andrew • couple • gb
7
Good
Pros:

Good location nice staff

Cons:

Nothing

2026-02-11 • via Nuitee
A
Angela • couple • gb
8
2026-02-10 • via Nuitee
T
Tracy • couple • gb
9
Great stay ! Great food ! Friendly staff
Pros:

Comfortable room
Food in restaurant was lovely
Staff were all friendly and approachable

Cons:

Room was very hot

2026-02-09 • via Nuitee
M
maximusf2026 • Solo travel
10
Amazing roast and staff, will be returning!
Pros:

I visited the Dragonfly Hotel today to try out their Sunday Roasts, I was very pleased and impressed with not only the food but also the service by Poppy and Max that were behind the bar. the food was a 10/10, I had the roast pork with extra pigs in blankets. I was also recommended their new cocktails in which I tried the espresso martini in which i was thoroughly pleased with. I couldn't recommend this hotel enough, see you again dragonfly hotel, John.

2026-02-08 • via Tripadvisor