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Facilities
Property facilities
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Offsite parking discounted rates available
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Electric bicycle charging station
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Parking
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Non-smoking rooms
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Restaurant
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Family rooms
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Express check-in/check-out
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Fax/photocopying
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Non-smoking throughout
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Outdoor furniture
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Offsite parking discounted rates available
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Internet access
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Electric bicycle charging station
Review Highlights
Categories
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Property Description
Convenient Location
Situated on the edge of the old town, Dragonfly Hotel Bury St Edmunds offers easy access to major cities like Cambridge and Ely within a short drive.
Modern Amenities
Enjoy free parking, high-speed WiFi, and well-equipped rooms with complimentary tea/coffee facilities, Freeview TV, and in-room safe for a comfortable stay.
Dining Experience
Indulge in a diverse menu of British and European cuisine at the relaxed restaurant, and unwind at the bar with a wide selection of beverages.
Experience convenience, comfort, and great dining at Dragonfly Hotel Bury St Edmunds. Book now for a delightful stay!
Please note that any individual can only book a maximum of 5 rooms at any one time. Bookings of 5 rooms or more will be considered a group reservation and subject to group terms and conditions and different cancellation policies. Please contact the property directly for reservations of 5 rooms or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Good value for the money paid. Very friendly and helpful staff.
Too hot in the room, but fans provided.
We stay at The Dragonfly quite often when visiting family. This time we had one of the new 'standard double' rooms and we were very pleased.
Everything we needed.
N/A
Great location.
Very clean and comfortable.
Very good breakfast.
N/A
Staff were polite and friendly rooms clean and comfortable parking good
Nothing all was well presented
The hotel environment, staff warm inviting,helpful. Restaurant on site. Parking and plenty of spaces for that. Easy to find! Accessible to bury Town and other places. Sainsburys near by. Will be staying again.
Plug not near enough the mirror ,so will bring an extention next time.
Location was good but road noise not ideal unless you select a room furthest from the main road.
The fire alarm was set off on Sunday morning at 9.00am! Not ideal.
Terrible smell throughout the hotel.
Food all fried and not great at all - small choices.
Perfect for our needs. Comfy bed.
Hard to regulate the shower temperature, otherwise all good.
The room did have everything expected to be in a hotel room. The one encounter I had with members of staff was very helpful.
The room was extremely hot. The window only opened a few inches but having that opened i could hear everything else from outside. There was no AC only a fan.
I was woken up every hour from either doors slamming or just simply hearing absolutely everything and also it just being so hot!
The fire alarm being set off at 9am on a sunday.
I left the hotel very tired, a little annoyed about the rude awakening including the fire alarm.
The hotel is ideally situated for access to Bury St Edmunds town centre
It is clean and very well run
The staff are lovely, one young lady called Annia , I think, was very nice, helpful and friendly
I have been there several times and will continue to use it
Nothing
Nothing
Clean and tidy, good location if you don’t mind being a little out of town. The walk into town was pleasant with footpaths all the way into the cathedral gardens. The staff were very helpful and friendly.
The food in the restaurant was a little disappointing but not expensive so overall it was OK
The location is ideal for us.
The meal in the evening off the main menu was lovely.
Not enough staff at times,
Breakfast buffet ,was barely ok.
Desserts definitely over priced.
Beds are rock hard.
People closing their doors as they have to push them shut quite hard which is annoying when your trying to sleep.
We found a long black hair amongst the hand towel when unwrapped.
Good location lots of parking
Room was very hot had to open window then the road was busy so lots of noise
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