Dragonfly Hotel Bury St Edmunds

Hotels
7.7 (1942 reviews)
Symonds Road , Bury Saint Edmunds , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and nice rooms
Great location
Cons:
Noisy staff
Inconsistent shower water pressure
Food quality issues

Categories

Cleanliness
7.16
Overall sentiment indicates cleanliness is positive but has some issues noted in reviews.
Service
8.63
Multiple mentions of friendly and helpful staff across several reviews.
Location
8.17
Reviews point out great location advantages for both leisure and work trips.
Room Quality
7.62
Generally positive feedback, but some issues with bed comfort and room lighting mentioned.
Amenities
7.15
Basic amenities available but noted issues with food quality and limited storage.
Value for Money
8.11
Many reviews highlight the good price relative to the overall quality.
Food and Beverage
6.66
Food quality criticized in several reviews; breakfast was commonly mentioned as lacking.
Overall Experience
8.13
Overall sentiment is generally positive with many praising their stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:40

Property Description

Convenient Location
Situated on the edge of the old town, Dragonfly Hotel Bury St Edmunds offers easy access to major cities like Cambridge and Ely within a short drive.

Modern Amenities
Enjoy free parking, high-speed WiFi, and well-equipped rooms with complimentary tea/coffee facilities, Freeview TV, and in-room safe for a comfortable stay.

Dining Experience
Indulge in a diverse menu of British and European cuisine at the relaxed restaurant, and unwind at the bar with a wide selection of beverages.

Experience convenience, comfort, and great dining at Dragonfly Hotel Bury St Edmunds. Book now for a delightful stay!

Important information:

Please note that any individual can only book a maximum of 5 rooms at any one time. Bookings of 5 rooms or more will be considered a group reservation and subject to group terms and conditions and different cancellation policies. Please contact the property directly for reservations of 5 rooms or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1942 reviews
Cleanliness: 7.16
Service: 8.63
Location: 8.17
Room Quality: 7.62
Amenities: 7.15
Value for Money: 8.11
Food and Beverage: 6.66
Overall Experience: 8.13
J
James • couple • gb
2
2026-07-04 • via Nuitee
G
Gillian • couple • gb
4
Never forget I found a cockroach in the bathroom.only one night.
Pros:

Bed was comfortable near to town.

Cons:

Could have been cleaner, insects in the bathroom. Cobwebs ,money left on floor, so not hovered. No shower gel left in dispenser. Needs updating

2026-07-02 • via Nuitee
K
Kevin • solo_traveller • gb
2
Quite a nice hotel.
Pros:

The hotel itself and the staff were exceptional, very attentive, chatty and it was a pleasure to interact with them.
Food was hot and very tasty, if a bit too much for me.
Bed was comfortable and the room was spotless.

Cons:

Unfortunately, not the hotels doing, there was a scene in the room next door at 2.15am which was very loud and quite disturbing, which resulted in someone being taken away by the local constabulary.
This woke me up and I couldn't get back to sleep.

2026-07-02 • via Nuitee
N
Nasim • solo_traveller • gb
8
Pros:

Location

Cons:

Nothing

2026-07-01 • via Nuitee
D
Dennis • couple • us
10
2026-06-30 • via Nuitee
B
Bev • couple • gb
7
We loved the location just felt a little let down by the breakfast and no air conditioning
Pros:

Beautiful location

Cons:

No Air conditioner
Breakfast was awful and not worth the money

2026-06-29 • via Nuitee
P
Peter • solo_traveller • gb
7
2026-06-28 • via Nuitee
Z
zoe • couple • gb
8
Pros:

Lovely helpful staff, very clean, good food. Think it is better than a 3 star hotel.

Cons:

No air-conditioning but we did have a fan in the room.

2026-06-28 • via Nuitee
R
Rachael • extended_group • gb
6
2026-06-28 • via Nuitee
A
Alison • couple • gb
9
2026-06-27 • via Nuitee
M
Michelle • solo_traveller • gb
7
Comfortable budget hotel
Pros:

The staff are very friendly and helpful. It had the biggest bed I've ever slept in. There is an iron and ironing board also a hairdryer in the room. There is a very big car park which is free throughout your stay. The bar and restaurant is very roomy with different areas to sit.

Cons:

There is nowhere in the room for your case, or to put any clothes except for a few hangers. We had to live out of the case which we left open on the floor, which is fine if you're only staying a night or two, but it got a bit annoying for our 4 night stay.

2026-06-27 • via Nuitee
R
Rob • solo_traveller • gb
6
It’s okay
Pros:

Good location

Cons:

Stayed 3 nights and no housekeeping took place - had to ask for a clean towel, feel the price I paid should have a clean towel

2026-06-26 • via Nuitee
C
Corinna • family_with_children • us
10
We loved our stay at the Dragonfly. The restaurant is excellent.
Pros:

The full English breakfast buffet was absolutely delicious!

Cons:

It was very hot during our vacation and the Dragonfly hotel doesn’t have air conditioning. They did have fans, though.

2026-06-24 • via Nuitee
I
Iain • solo_traveller • gb
7
Clean and tidy room but not enough staff working - just like my last visit
Pros:

The room was clean and tidy

Cons:

Insufficient staff, restaurant closed early, check in machine 'not working' according to member of staff. If this was the case, what was it not switched off or marked 'out of order'??

2026-06-24 • via Nuitee
M
Michael • couple • gb
8
Good economy hotel
Pros:

Friendly and efficient welcome. Very clean room with USB sockets and free WiFi. No a/c but fan cooling. Good sized car park. Bar and restaurant on-site. Supermarket and petrol station next door.

Cons:

Not much to criticise. Ok it isn’t the Ritz and a/c would be nice. The checkout is maybe a little early (1100). The town centre is about a 10-15 minute walk away.

2026-06-24 • via Nuitee
M
Mel • solo_traveller • gb
7
Nice place, almost to busy for its own good
Pros:

Great place, friendly staff, decent sized room and they let us park our motorcycle outside reception.

Cons:

The shower cubicle was a bit grubby and the water did not drain away properly, so after showering for a minute or so you're stood in a swimming pool (115) reported to reception but nothing done.

2026-06-24 • via Nuitee
J
John • solo_traveller • gb
10
2026-06-24 • via Nuitee
P
Peter • solo_traveller • gb
6
2026-06-23 • via Nuitee
P
Philip • couple • gb
8
Lovely hotel , with modern rooms, let down by the breakfast experience.
Pros:

Breakfast was poor , good location for us to go to a wedding that was nearby.

Cons:

Breakfast needs to be a lot better it lets the hotel and your stay down. A manager needs to experience breakfast and bring it up to standard.
Breakfast is badly organised, after taking our room number, there was no , have you stayed before , explanation of what to do , where to sit etc .
Having worked it out , bread for toast, pastries not present, no plates . We had to ask . One element of the hot food was missing at any one time , bacon , no sausages, sausages no bacon and so on . No one seemed to be bothered.
This lets the hotel down, I probably wouldn’t stay again because of this and I think others would feel the same to .

2026-06-23 • via Nuitee
G
Greg • couple • gb
8
Cons:

Aircon in the room would have been a good addition as it was hot

2026-06-21 • via Nuitee