Dragonfly Hotel Bury St Edmunds

Hotels
7.7 (1998 reviews)
Symonds Road , Bury Saint Edmunds , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and nice rooms
Great location
Cons:
Noisy staff
Inconsistent shower water pressure
Food quality issues

Categories

Cleanliness
7.16
Overall sentiment indicates cleanliness is positive but has some issues noted in reviews.
Service
8.63
Multiple mentions of friendly and helpful staff across several reviews.
Location
8.17
Reviews point out great location advantages for both leisure and work trips.
Room Quality
7.62
Generally positive feedback, but some issues with bed comfort and room lighting mentioned.
Amenities
7.15
Basic amenities available but noted issues with food quality and limited storage.
Value for Money
8.11
Many reviews highlight the good price relative to the overall quality.
Food and Beverage
6.66
Food quality criticized in several reviews; breakfast was commonly mentioned as lacking.
Overall Experience
8.13
Overall sentiment is generally positive with many praising their stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:40

Property Description

Convenient Location
Situated on the edge of the old town, Dragonfly Hotel Bury St Edmunds offers easy access to major cities like Cambridge and Ely within a short drive.

Modern Amenities
Enjoy free parking, high-speed WiFi, and well-equipped rooms with complimentary tea/coffee facilities, Freeview TV, and in-room safe for a comfortable stay.

Dining Experience
Indulge in a diverse menu of British and European cuisine at the relaxed restaurant, and unwind at the bar with a wide selection of beverages.

Experience convenience, comfort, and great dining at Dragonfly Hotel Bury St Edmunds. Book now for a delightful stay!

Important information:

Please note that any individual can only book a maximum of 5 rooms at any one time. Bookings of 5 rooms or more will be considered a group reservation and subject to group terms and conditions and different cancellation policies. Please contact the property directly for reservations of 5 rooms or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Guest Reviews

7.7
Based on 1998 reviews
Cleanliness: 7.16
Service: 8.63
Location: 8.17
Room Quality: 7.62
Amenities: 7.15
Value for Money: 8.11
Food and Beverage: 6.66
Overall Experience: 8.13
K
Kevin solo_traveller gb
9
Good , clean , convenient stay with friendly, professional staff .
Pros:

Very convenient for the A14 and cheap petrol ( Sainsbury’s ) very close .

Cons:

Food was ok

2026-08-08 via Nuitee
T
Thomas couple gb
10
Pleasant stay
Pros:

The on-site parking

2026-08-06 via Nuitee
L
Linda solo_traveller es
8
2026-08-04 via Nuitee
J
Julie solo_traveller gb
9
Exceeded Expectations
Pros:

This hotel exceeded our expectations, from the cleanliness & comfort of the room with a decent size tv, hairdryer, iron & ironing board & very comfortable double bed to all the staff who are incredibly courteous. The food we had was of a good quality for the price chicken kebab & cajun fries lovely & the breakfast had nice sausages, bacon, mushrooms, fried & scrambled egg & beans tea & coffee all for £10 so a very good price.

Cons:

The only gripes I have is I miss having a fridge, I do understand this is a 3 star hotel and the pricing may not allow this but I feel there should be a hire service available for those who wish to have one. Also a bit of traffic noise from the A14 which may annoy some people but in a nice quiet spot apart from traffic.

2026-08-03 via Nuitee
A
Andrew couple gb
10
2026-08-03 via Nuitee
S
Scott solo_traveller gb
7
2026-08-02 via Nuitee
A
Alan family_with_children gb
8
Pros:

Comfortable, clean hotel, most amenities. convenient location

Cons:

No fridge in room

2026-08-02 via Nuitee
A
Appleby couple gb
9
Amazing, worth your money!
Pros:

Had to take the breakfast to go as we woke up late but it was brilliant the staff were amazing!

Cons:

Could’ve done with 2 pillows each but it was a lovely evening. Definitely coming back and definitely booking dinner next time.

2026-08-02 via Nuitee
E
Elizabeth couple gb
9
Good
Pros:

Receptionist was very helpful when we asked to move rooms. There was a good selection of food at breakfast. Staff were all friendly.

Cons:

Bathroom was generally clean, but the floor appeared to have old marks which are probably tricky to easily remove.

2026-07-25 via Nuitee
Y
Y1525NVchrisw Business
10
good value Stay
Pros:

all good room and Food
rooms very spacious and clean Excellent Value
Very clean
good location.

2026-07-24 via Tripadvisor
K
karen couple gb
7
No lift makes it difficult to get to my room
Pros:

Location

Cons:

Not enough staff

2026-07-24 via Nuitee
L
Liam solo_traveller ie
8
2026-07-23 via Nuitee
I
Impey solo_traveller gb
7
2026-07-22 via Nuitee
M
Michael extended_group de
8
Für den Zweck der Reise perfekt, jedoch sollte man für das Abendessen ein Restaurant in der Stadt nutzen.
Pros:

Perfekte Lage!

Cons:

Leider war das Abendessen nicht gut.

2026-07-22 via Nuitee
L
Lisa extended_group gb
10
Very Nice Hotel
Pros:

My work colleagues had a lovely stay here whilst working in the area for a few days. No complaints at all. And would highly recommend. Location perfect for their work purposes. Would highly recommend.

2026-07-21 via Nuitee
R
Richard solo_traveller gb
8
2026-07-21 via Nuitee
L
Lorretta couple gb
10
2026-07-20 via Nuitee
S
Steven couple gb
9
Great stay all round am going to book again in September.
Pros:

The room was very clean the bathroom shower was great could not fault the breakfast very good selection all fresh the bed was great we stayed in very hot conditions the room stayed cool and the supplied fan was a nice extra touch.

Cons:

the only thing that was lacking and i am nit picking here was a toilet brush.

2026-07-19 via Nuitee
R
Richard couple gb
9
Good value
Pros:

Good location and value for money. Reasonable breakfast. Plenty of parking.

Cons:

No electrical sockets next to the bed.

2026-07-19 via Nuitee
K
Kay couple gb
8
2026-07-13 via Nuitee