Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Delicious food
Good amenities
Cons:
Some issues with noise
Pillows were uncomfortable

Categories

Cleanliness
10
Overall positive sentiment regarding the cleanliness of the hotel.
Service
10
Staff described as friendly and helpful throughout all reviews.
Location
10
Location appreciated for its convenience and beauty.
Room Quality
10
Rooms praised for comfort and amenities, including upgrades.
Amenities
10
Wine and snack pantry was a highlighted positive aspect.
Value for Money
10
Many reviewers felt they received great value during their stay.
Food and Beverage
10
Food was described as delicious and well-presented.
Overall Experience
10
Guests reported exceptional experiences, with many wanting to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:41

Property Description

Luxurious Heritage Building
Experience a stay at a Grade II Listed Regency townhouse in York, boasting elegant features like sash windows, high ceilings, and a charming central staircase. The boutique hotel's heritage detailing adds a unique touch to each of its 38 bedrooms, including three suites.

Bespoke Spa Experience
Unwind in the hotel's cellar spa, offering bespoke therapies in a tranquil setting with five treatment rooms. Enjoy personalized treatments and relax in a soothing space post-treatment, ensuring a rejuvenating experience during your stay.

Culinary Delights
Indulge in a culinary journey at the Marmalade Lounge and Pearly Cow restaurant. From perfect afternoon teas with playful flavors to locally sourced ingredients showcased in diverse dishes, including special menus for kids, every dining experience is a celebration of the area's flavors.

Ready to immerse yourself in luxury and heritage? Book your stay at this boutique hotel in York now!

Important information:

The hotel offers a small on-site parking, please contact the property directly to reserve a parking space.

Please note that extra beds are only suitable for children, and cannot accommodate adults.

Pets are allowed on request excluding Small Guest rooms. Charges may be applicable.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for £25 per person per night when using an existing bed.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an existing bed.
    Children from 4 years old to 11 years old stay for £25 per person per night when using an available extra bed.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

10
Based on 1633 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
E
Emily • couple • gb
9
Very interesting hotel, good location, great service, a very enjoyable stay
Pros:

Well located, cosy room, lovely restaurant, bar and lounge area was nice to spend a couple of hours chilling, very helpful staff

Cons:

Our room was a standard King room for two nights, for a longer stay it would be useful if the room had a small chest of drawers.

2026-03-28 • via Nuitee
J
Jason • couple • gb
10
Great stay, very welcoming for 2 plus dog
Pros:

The staff went out if their way to help

Cons:

Nothing at all.

2026-03-27 • via Nuitee
D
DONALD • couple • gb
9
Nice hotel, great breakfast with friendly efficient staff.
Pros:

Everything

Cons:

Room could have been a little bit bigger.

2026-03-27 • via Nuitee
D
David • family_with_children • gb
9
Excellent accommodation
Pros:

Location, food, room style, staff

Cons:

Make the full A la carte menu available on Sundays! Free parking for hotel guests would be nice.

2026-03-27 • via Nuitee
N
Neil • couple • gb
8
2026-03-27 • via Nuitee
A
Alleyne • couple • gb
8
A great to stay in York
Pros:

A good location

Cons:

The bath plug didn’t work well
Reception could have been more friendly

2026-03-26 • via Nuitee
A
amir • couple • gb
9
Great hotel
Pros:

Beautiful aesthetic very cosy , beautiful attention to details and very lovely staff . Breakfast was great too.

Cons:

Room was little on smaller side and beds were too soft

2026-03-25 • via Nuitee
N
Natalie • couple • de
10
Perfect for visiting York !
Pros:

What a wonderful place to stay.
Absolutely perfect when u travel with a dog.
Staff absolutely friendly and always trying to make it a perfect stay.

2026-03-25 • via Nuitee
N
Niamh • couple • gb
6
2026-03-23 • via Nuitee
A
Alan Murrell • couple • gb
10
First class Thank you. Congratulations on your recent award "Best Hotel in York
Pros:

Well equipped room, Breakfast great food plenty of choice, Dinner in the evening very good. Interesting décor.
First class staff.

Cons:

The pitched roof in the bathroom was a problem, I am six foot and my head was against the ceiling when using the WC.

2026-03-22 • via Nuitee
S
Sean • couple • gb
10
2026-03-21 • via Nuitee
B
Beth • couple • gb
10
Pros:

Great location, lovely hotel and the staff were really attentive and helpful.

2026-03-20 • via Nuitee
A
Andrew • couple • gb
9
2026-03-19 • via Nuitee
H
Hannah • extended_group • gb
10
2026-03-19 • via Nuitee
M
Melvina • solo_traveller • gb
10
Brilliant
Pros:

I loved everything about this hotel. It ticked all my boxed

Cons:

N/A

2026-03-19 • via Nuitee
A
Amber • couple • gb
8
2026-03-18 • via Nuitee
I
Ilya • couple • gb
6
2026-03-18 • via Nuitee
C
Charlotte • extended_group • gb
10
An unforgettable place - charming, welcoming and full of thoughtful details. Will return again!
Pros:

We stayed in both the Clifton and Bootham Suites across the nights surrounding our wedding, and both were absolutely gorgeous. The Clifton Suite in particular made the perfect bridal suite for getting ready on the morning of the wedding. Both suites are generously sized with stunning antique furniture and delightful small details throughout, from handwritten welcome notes to record players with a vinyl library and even charming dolls houses converted into tea and coffee stations.

The hotel and restaurant team couldn’t have been more helpful and looked after us with such care and attention throughout our stay and the wedding celebrations. A special thank you to Cara (Hotel Manager) and Craig (Restaurant Manager) who were fantastic on the day, and Lucy (Group Sales Office Manager) who supported us so wonderfully in the lead up to the wedding.

Breakfast the next morning was also fantastic. The team kindly allowed our families to sit together in a section of the restaurant and even brought breakfast up to the bridal suite on the wedding morning. The food selection and quality were excellent and very much in keeping with Pearly Cow’s reputation for great locally sourced produce.

The location is also perfect - just a short walk into York city centre. We loved the boutique charm of the hotel, with the heritage of the building and every room designed differently. It was especially magical during the festive season, with beautifully decorated Christmas trees throughout the hotel. Thoughtful touches like The Pantry really make this hotel stand out and somewhere we will return to again and again.

Cons:

Honestly, there was very little we didn't like. The hotel is full of character and heritage which is part of its charm. The only small things we noticed were that there wasn’t really anywhere to place our open suitcases in the room, which made unpacking a little tricky, and the Bootham Suite didn’t have a mini fridge which would have been a nice addition. Parking can also be a little limited and tight, although there's a public carpark very close nearby as an alternative.

2026-03-15 • via Nuitee
R
Rachel • couple • gb
10
2026-03-15 • via Nuitee
M
Mark • couple • ae
8
2026-03-13 • via Nuitee