Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Delicious food
Good amenities
Cons:
Some issues with noise
Pillows were uncomfortable

Categories

Cleanliness
10
Overall positive sentiment regarding the cleanliness of the hotel.
Service
10
Staff described as friendly and helpful throughout all reviews.
Location
10
Location appreciated for its convenience and beauty.
Room Quality
10
Rooms praised for comfort and amenities, including upgrades.
Amenities
10
Wine and snack pantry was a highlighted positive aspect.
Value for Money
10
Many reviewers felt they received great value during their stay.
Food and Beverage
10
Food was described as delicious and well-presented.
Overall Experience
10
Guests reported exceptional experiences, with many wanting to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:41

Property Description

Luxurious Heritage Building
Experience a stay at a Grade II Listed Regency townhouse in York, boasting elegant features like sash windows, high ceilings, and a charming central staircase. The boutique hotel's heritage detailing adds a unique touch to each of its 38 bedrooms, including three suites.

Bespoke Spa Experience
Unwind in the hotel's cellar spa, offering bespoke therapies in a tranquil setting with five treatment rooms. Enjoy personalized treatments and relax in a soothing space post-treatment, ensuring a rejuvenating experience during your stay.

Culinary Delights
Indulge in a culinary journey at the Marmalade Lounge and Pearly Cow restaurant. From perfect afternoon teas with playful flavors to locally sourced ingredients showcased in diverse dishes, including special menus for kids, every dining experience is a celebration of the area's flavors.

Ready to immerse yourself in luxury and heritage? Book your stay at this boutique hotel in York now!

Important information:

The hotel offers a small on-site parking, please contact the property directly to reserve a parking space.

Please note that extra beds are only suitable for children, and cannot accommodate adults.

Pets are allowed on request excluding Small Guest rooms. Charges may be applicable.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for £25 per person per night when using an existing bed.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an existing bed.
    Children from 4 years old to 11 years old stay for £25 per person per night when using an available extra bed.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

10
Based on 1770 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
D
David • couple • gb
9
Great location to relax away from the hustle and bustle of the city. Rooms were great and the breakfast was delicious.
Pros:

Lovely hotel in a great area.

Cons:

Nothing really

2026-07-11 • via Nuitee
R
Richmond • solo_traveller • gb
10
Pros:

Room had enough room. Everything we needed. Location perfect. Staff extremely friendly. Record player in bedroom an interesting and enjoyable quirk

Cons:

N/A

2026-07-09 • via Nuitee
B
Bello • solo_traveller • gb
10
The definition of luxury
Pros:

The architecture was exceptional. Perfect for picturesque photos. Excellent customer service. Comfortable and clean facility. Extremely comfortable bed with room well stocked with refreshments (tea, coffee).

Cons:

Nothing bad to say. An exceptional place would love to return for a longer stay.

2026-07-08 • via Nuitee
H
Hamshire • couple • gb
10
Perfect boutique hotel experience in the heart of York.
Pros:

Very stylish and very comfortable

Cons:

Sometimes a lot of noise is transmitted from nearby - presumably the wooden floors don’t help.

2026-07-06 • via Nuitee
D
deborah • solo_traveller • gb
8
I would come back in a heartbeat.
Pros:

It was slightly quirky but not overdone. The rooms were nice, the bed comfortable. There was no generic hotel art, nor a million pointless cushions on the bed. The staff felt real and friendly. There was REAL MILK in a little bottle for tea. There was a bath as well as a shower. The toiletries made me covetous. The larder idea is generous - free popcorn on demand! I really, really liked it here.

Cons:

The coffee at breakfast wasn’t great, and the scrambled eggs tasted like they were scrambled in a great vat. The record player in the room, which I was very excited about, didn’t have an ordinary plug at the end and we couldn’t find a way to plug it in anywhere to make it work. Still, there were records there and it was fun and it’s such a great idea that I feel a bit churlish complaining.

2026-07-06 • via Nuitee
V
Valerio • couple • it
10
A romantic cosy hotel
Pros:

Perfect for a couple

Cons:

Nothing

2026-07-05 • via Nuitee
N
nicola • solo_traveller • gb
10
2026-07-04 • via Nuitee
E
Elizabeth • couple • gb
9
2026-07-03 • via Nuitee
J
JINTANA • family_with_children • th
10
2026-07-03 • via Nuitee
V
Vanessa • couple • za
10
Awesome Retreat in York
Pros:

Beautiful guesthouse -
Awesome decor and facilities away from the mayhem

Cons:

Nothing

2026-07-02 • via Nuitee
C
Christina • couple • us
10
2026-07-01 • via Nuitee
R
returnflight • solo_traveller • kr
8
2026-07-01 • via Nuitee
D
Dean • couple • gb
10
Nice hotel but not too sure if we would stay again for the price
Pros:

We liked the location as it was only a short walk to the attractions / pubs and restaurants. The breakfast was very nice and the free pantry was an added bonus especially as we like jelly babies and pop corn.

Cons:

We found the room rather small had to be careful not to stub your toes. The bathroom was also very small.

2026-06-26 • via Nuitee
R
Russel • extended_group • gb
10
Pros:

We were wowed by the place itself, but the staff need their own applause - Top tier stuff. I had made a request for our room as a surprise for my girlfriend and they completely exceeded expectations, wow. We have to come back in the near future. 11/10.

2026-06-26 • via Nuitee
D
David • family_with_children • ua
9
2026-06-25 • via Nuitee
A
Alexandra • extended_group • gb
10
2026-06-24 • via Nuitee
E
ensg • Couples
10
Warm welcome.
Pros:

Had a great three night stay at No.1 York. All staff were very welcoming, friendly and helpful. Our room was well appointed and very comfortable. The facility to pick our luggage up from the railway station was very welcome as it gave us additional time to explore York. Full breakfast range. Quirky additional offerings such as the vinyl record player in the room, the doll’s house housing the tea &coffee facilities and free access to the pantry providing snacks and drinks was very appreciated. Would certainly recommend for a stay in York.

2026-06-23 • via Tripadvisor
W
wendi • solo_traveller • us
8
2026-06-23 • via Nuitee
I
Ian • couple • gb
7
As a stopover en-route south to north, the hotel was good
Pros:

Location

Cons:

Restaurant was acceptable but not somewhere I would book out of choice

2026-06-20 • via Nuitee
W
W • solo_traveller • be
9
2026-06-17 • via Nuitee