Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Delicious food
Good amenities
Cons:
Some issues with noise
Pillows were uncomfortable

Categories

Cleanliness
10
Overall positive sentiment regarding the cleanliness of the hotel.
Service
10
Staff described as friendly and helpful throughout all reviews.
Location
10
Location appreciated for its convenience and beauty.
Room Quality
10
Rooms praised for comfort and amenities, including upgrades.
Amenities
10
Wine and snack pantry was a highlighted positive aspect.
Value for Money
10
Many reviewers felt they received great value during their stay.
Food and Beverage
10
Food was described as delicious and well-presented.
Overall Experience
10
Guests reported exceptional experiences, with many wanting to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:41

Property Description

Luxurious Heritage Building
Experience a stay at a Grade II Listed Regency townhouse in York, boasting elegant features like sash windows, high ceilings, and a charming central staircase. The boutique hotel's heritage detailing adds a unique touch to each of its 38 bedrooms, including three suites.

Bespoke Spa Experience
Unwind in the hotel's cellar spa, offering bespoke therapies in a tranquil setting with five treatment rooms. Enjoy personalized treatments and relax in a soothing space post-treatment, ensuring a rejuvenating experience during your stay.

Culinary Delights
Indulge in a culinary journey at the Marmalade Lounge and Pearly Cow restaurant. From perfect afternoon teas with playful flavors to locally sourced ingredients showcased in diverse dishes, including special menus for kids, every dining experience is a celebration of the area's flavors.

Ready to immerse yourself in luxury and heritage? Book your stay at this boutique hotel in York now!

Important information:

The hotel offers a small on-site parking, please contact the property directly to reserve a parking space.

Please note that extra beds are only suitable for children, and cannot accommodate adults.

Pets are allowed on request excluding Small Guest rooms. Charges may be applicable.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for £25 per person per night when using an existing bed.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an existing bed.
    Children from 4 years old to 11 years old stay for £25 per person per night when using an available extra bed.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

10
Based on 1602 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
N
Niall • family_with_children • gb
9
2026-03-07 • via Nuitee
M
Malgorzata • couple • gb
10
Top notch Customer service
Pros:

Love the aesthetic, very clean and the room amenities were good. Best of all the staff are very professional and friendly, any issues are resolved on the spot

Cons:

Bit of a maze to get to the room;
There’s no cotton buds etc in bathrooms

2026-03-06 • via Nuitee
N
nicola • couple • gb
10
2026-03-06 • via Nuitee
C
Carole • couple • us
9
Cozy Stay at No 1 by GuestHouse in York
Pros:

The location of the hotel, in a neighborhood, was perfect since it meant that the stay was peaceful. It was also walking distance from the center of town and the train station. We found the hotel cozy - our favorite spot was in the bar by the fire. We liked having a light bite there in the evening as opposed to the dining room.
We did not have breakfast in our room rate but were given a choice of the full breakfast (25 pounds) or the option to order Ala carte. We both enjoyed our food on the occasion when we did have breakfast there, but there is also a small bakery right across the road where one can buy coffee and a sweet or savory pastry.
Our room on the third floor was a comfortable size, and clean. The bathroom was nicely appointed with a heated tile floor. We appreciated maid service and the replenishment of water and coffee on a daily basis. The room was quiet even though it was facing the street probably due to the fact that the original windows were enclosed. Unfortunately, that meant we could not open them.
The hotel overall was very comfortable and offers quite a few amenities including restaurant, bar, tea room, spa, parking. And, there is a pantry with free snacks on the 2nd floor - popcorn, chips, candy, and drinks (including a place to refill water bottles).
I would definitely book No 1 by GuestHouse again.

Cons:

The room, while comfortable, badly needed a new mattress. My husband's back suffered greatly.
The toggle switches in the room were a mystery. It would have been good to have a tutorial - either in person or written on a card.
There was a lot of decor, but not anywhere to put (and open) our suitcases. Not everyone unpacks for a shorter stay.
The staff were great but often situationally unaware. A breakfast server is pleasant but much too loud in an otherwise quiet dining room. The housekeeping staff gathering cleaning supplies in the hallway chatted very loudly for at least 35 minutes while we tried to sleep in one morning.

2026-03-06 • via Nuitee
K
Kath • couple • gb
8
2026-03-05 • via Nuitee
S
Simone • solo_traveller • gb
7
Very nice
Pros:

Location was excellent but the room needs a fridge. Did not have breakfast as I do not as a rule have a breakfast. Lovely staff and very pretty place .but the pillows was not very plump

Cons:

Location was brilliant. Room was pretty and good clean bathroom.

2026-03-04 • via Nuitee
M
Marina • couple • gb
10
2026-03-02 • via Nuitee
S
Stuart • couple • gb
10
Great value great staff
Pros:

Best stay so far

Cons:

Nothing

2026-03-02 • via Nuitee
S
Susan • family_with_children • gb
6
Pros:

Lovely old building.. Easy access to the town .
Charming interior.

Cons:

No fridge. Sterilized long life milk. A Dolls house in the way , no room to make drinks.
Wonky floor boards, played havoc with my vertigo.
A record player sounds great, but left no room for my things.
Not enough room to hang clothes, left mine In Suitcase. The room was so small my husband and myself could not walk past each other as the bed filled the space.
No room in bathroom for toiletries.
Sink took ages to empty.
Breakfast was over priced.
Parking cost £50 for Two days, astronomical in my opinion.
Would not stay again.

2026-03-01 • via Nuitee
W
william • solo_traveller • gb
9
2026-02-28 • via Nuitee
C
Cheryl • solo_traveller • gb
8
Excellent, would go back!
Pros:

Tastefully decorated, very friendly staff. Breakfast was excellent. Not too from the centre. Treated myself to a massage and cream tea too whilst I was there which I recommend.

Cons:

Nothing really, by I couldn’t work out how to use the coffee machine

2026-02-25 • via Nuitee
M
Mandy • extended_group • gb
10
Perfect 👌 in every way
Pros:

Everything- it’s was so homely intimate and stylish !
The staff were amazing and the rooms so gorgeous! Loved loved loved our stay

Cons:

Nothing

2026-02-22 • via Nuitee
J
Julia • couple • gb
8
Great hotel and friendly staff.
Pros:

It’s a beautiful building and the staff were very friendly. The decor in the room was lovely.

Cons:

The room was very small.

2026-02-22 • via Nuitee
A
Aisling • couple • gb
10
2026-02-11 • via Nuitee
A
Andrew • couple • gb
8
2026-02-09 • via Nuitee
A
Anastasia Pagani • couple • gr
10
Μία ευχάριστη εμπειρία για να ξεκινήσει όμορφα η Νέα Χρονιά!
Pros:

Προσωπικό εξαιρετικό
Καθαριότητα άριστη
Πρωινό εξαιρετικό
Τοποθεσία πολύ καλή

2026-02-08 • via Nuitee
C
Claude • family_with_children • ch
9
Pros:

Magnifique établissement, chambres somptueuses et literie très confortable

Cons:

Le seul bémol est la qualité du service et de la restauration. Petit déjeuner et dîner de qualité moyenne et service très lent et moyennement aimable

2026-01-26 • via Nuitee
S
Sam • couple • gb
10
2026-01-26 • via Nuitee
C
Chung Sik • family_with_children • my
10
2026-01-26 • via Nuitee
R
Rebecca • couple • ca
8
Comfortable accommodation
Pros:

Good location in York. Comfortable bed, very good breakfast

Cons:

Water for shower didn't stay consistently warm. No warm water in the bathtub at all, so what's the point? Walking to our room through the restaurant was odd.

2026-01-20 • via Nuitee