Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Delicious food
Good amenities
Cons:
Some issues with noise
Pillows were uncomfortable

Categories

Cleanliness
10
Overall positive sentiment regarding the cleanliness of the hotel.
Service
10
Staff described as friendly and helpful throughout all reviews.
Location
10
Location appreciated for its convenience and beauty.
Room Quality
10
Rooms praised for comfort and amenities, including upgrades.
Amenities
10
Wine and snack pantry was a highlighted positive aspect.
Value for Money
10
Many reviewers felt they received great value during their stay.
Food and Beverage
10
Food was described as delicious and well-presented.
Overall Experience
10
Guests reported exceptional experiences, with many wanting to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:41

Property Description

Luxurious Heritage Building
Experience a stay at a Grade II Listed Regency townhouse in York, boasting elegant features like sash windows, high ceilings, and a charming central staircase. The boutique hotel's heritage detailing adds a unique touch to each of its 38 bedrooms, including three suites.

Bespoke Spa Experience
Unwind in the hotel's cellar spa, offering bespoke therapies in a tranquil setting with five treatment rooms. Enjoy personalized treatments and relax in a soothing space post-treatment, ensuring a rejuvenating experience during your stay.

Culinary Delights
Indulge in a culinary journey at the Marmalade Lounge and Pearly Cow restaurant. From perfect afternoon teas with playful flavors to locally sourced ingredients showcased in diverse dishes, including special menus for kids, every dining experience is a celebration of the area's flavors.

Ready to immerse yourself in luxury and heritage? Book your stay at this boutique hotel in York now!

Important information:

The hotel offers a small on-site parking, please contact the property directly to reserve a parking space.

Please note that extra beds are only suitable for children, and cannot accommodate adults.

Pets are allowed on request excluding Small Guest rooms. Charges may be applicable.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for £25 per person per night when using an existing bed.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an existing bed.
    Children from 4 years old to 11 years old stay for £25 per person per night when using an available extra bed.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

10
Based on 1758 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
R
Russel • extended_group • gb
10
Pros:

We were wowed by the place itself, but the staff need their own applause - Top tier stuff. I had made a request for our room as a surprise for my girlfriend and they completely exceeded expectations, wow. We have to come back in the near future. 11/10.

2026-06-26 • via Nuitee
D
Dean • couple • gb
10
Nice hotel but not too sure if we would stay again for the price
Pros:

We liked the location as it was only a short walk to the attractions / pubs and restaurants. The breakfast was very nice and the free pantry was an added bonus especially as we like jelly babies and pop corn.

Cons:

We found the room rather small had to be careful not to stub your toes. The bathroom was also very small.

2026-06-26 • via Nuitee
D
David • family_with_children • ua
9
2026-06-25 • via Nuitee
A
Alexandra • extended_group • gb
10
2026-06-24 • via Nuitee
E
ensg • Couples
10
Warm welcome.
Pros:

Had a great three night stay at No.1 York. All staff were very welcoming, friendly and helpful. Our room was well appointed and very comfortable. The facility to pick our luggage up from the railway station was very welcome as it gave us additional time to explore York. Full breakfast range. Quirky additional offerings such as the vinyl record player in the room, the doll’s house housing the tea &coffee facilities and free access to the pantry providing snacks and drinks was very appreciated. Would certainly recommend for a stay in York.

2026-06-23 • via Tripadvisor
W
wendi • solo_traveller • us
8
2026-06-23 • via Nuitee
I
Ian • couple • gb
7
As a stopover en-route south to north, the hotel was good
Pros:

Location

Cons:

Restaurant was acceptable but not somewhere I would book out of choice

2026-06-20 • via Nuitee
W
W • solo_traveller • be
9
2026-06-17 • via Nuitee
D
DavidUSA2011 • Family • United States
10
A Wonderful Hotel
Pros:

We really enjoyed our stay at this hotel. It is located about a 10-minute walk to the heart of York. The atmosphere was fantastic with beautiful furniture. Breakfast was outstanding. Service was terrific. We really enjoyed staying at this hotel.

2026-06-16 • via Tripadvisor
D
Dario • couple • uy
9
Ubicados apenas unas cuadras fuera del centro historico, ideal para la estadia
Cons:

La ducha del bano pero todo en general fue excelente

2026-06-16 • via Nuitee
S
Sue • couple • gb
8
Highly recommended
Pros:

Liked the homely touches radio record player and pantry and having breakfast thrown in was appreciated.

Cons:

We were glad to be at the back of the property the front would be noisier

2026-06-16 • via Nuitee
F
Frantom • solo_traveller • gb
8
2026-06-16 • via Nuitee
K
kortneyr584 • Solo travel
10
Looking forward to my next stay.
Pros:

This is a lovely hotel in York. About 15 minutes from the central york action by walking so nice and quiet. The room was well appointed and comfortable. I had a nice bathtub and big soft bed. The breakfast room service was complimentary which was really nice. I had two slow mornings with a breakfast tray. The pantry was also a nice treat even through I think some of the candy can be refreshed.
Overall I am hooked on Guesthouse and would stay at any of their locations. Many reviews said you could hear everyone around but I didn't have that experience.

2026-06-15 • via Tripadvisor
K
kirsty • solo_traveller • gb
10
Pros:

It was a lovely hotel, the staff are so friendly and the food was beautiful

Cons:

Toast wasn't brought out with breakfasts but everything else was great, only a small thing!

2026-06-15 • via Nuitee
K
kirsty • solo_traveller • gb
10
2026-06-15 • via Nuitee
L
Lia • couple • au
10
2026-06-15 • via Nuitee
A
Anne • couple • au
10
Would stay again definitely
Pros:

Stylish, great food and location

2026-06-14 • via Nuitee
6
68jime • Couples
10
Wedding anniversary weekend in top class hotel
Pros:

This is a really excellent hotel. It benefits from a great location for people visiting York, the building has been cleverly and stylishly renovated and it's staffed by a very friendly and professional team. We had read some reviews that the standard double rooms were small and/or noisy but that was not our experience at all. The reception team put us on the top (second) floor in a lovely and perfectly decent-sized room (no. 24) which looked out of the back of the hotel over a quiet residential street and nearby playing fields. We had a wonderful stay

2026-06-10 • via Tripadvisor
H
Helen • couple • gb
8
Great place to stay in York, really enjoyed breakfast
Pros:

Good ambiance, good location. Liked the pantry.

Cons:

The dolls house difficult to access coffee machine.

2026-06-10 • via Nuitee
Z
ZShack • Friends getaway
10
Gorgeous hotel
Pros:

Beautiful hotel. Everything about our stay was lovely. Thank you.

2026-06-08 • via Tripadvisor