Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Delicious food
Good amenities
Cons:
Some issues with noise
Pillows were uncomfortable

Categories

Cleanliness
10
Overall positive sentiment regarding the cleanliness of the hotel.
Service
10
Staff described as friendly and helpful throughout all reviews.
Location
10
Location appreciated for its convenience and beauty.
Room Quality
10
Rooms praised for comfort and amenities, including upgrades.
Amenities
10
Wine and snack pantry was a highlighted positive aspect.
Value for Money
10
Many reviewers felt they received great value during their stay.
Food and Beverage
10
Food was described as delicious and well-presented.
Overall Experience
10
Guests reported exceptional experiences, with many wanting to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:41

Property Description

Luxurious Heritage Building
Experience a stay at a Grade II Listed Regency townhouse in York, boasting elegant features like sash windows, high ceilings, and a charming central staircase. The boutique hotel's heritage detailing adds a unique touch to each of its 38 bedrooms, including three suites.

Bespoke Spa Experience
Unwind in the hotel's cellar spa, offering bespoke therapies in a tranquil setting with five treatment rooms. Enjoy personalized treatments and relax in a soothing space post-treatment, ensuring a rejuvenating experience during your stay.

Culinary Delights
Indulge in a culinary journey at the Marmalade Lounge and Pearly Cow restaurant. From perfect afternoon teas with playful flavors to locally sourced ingredients showcased in diverse dishes, including special menus for kids, every dining experience is a celebration of the area's flavors.

Ready to immerse yourself in luxury and heritage? Book your stay at this boutique hotel in York now!

Important information:

The hotel offers a small on-site parking, please contact the property directly to reserve a parking space.

Please note that extra beds are only suitable for children, and cannot accommodate adults.

Pets are allowed on request excluding Small Guest rooms. Charges may be applicable.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for £25 per person per night when using an existing bed.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an existing bed.
    Children from 4 years old to 11 years old stay for £25 per person per night when using an available extra bed.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

10
Based on 1602 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
A
Aisling • couple • gb
10
2026-02-11 • via Nuitee
A
Andrew • couple • gb
8
2026-02-09 • via Nuitee
A
Anastasia Pagani • couple • gr
10
Μία ευχάριστη εμπειρία για να ξεκινήσει όμορφα η Νέα Χρονιά!
Pros:

Προσωπικό εξαιρετικό
Καθαριότητα άριστη
Πρωινό εξαιρετικό
Τοποθεσία πολύ καλή

2026-02-08 • via Nuitee
C
Chung Sik • family_with_children • my
10
2026-01-26 • via Nuitee
C
Claude • family_with_children • ch
9
Pros:

Magnifique établissement, chambres somptueuses et literie très confortable

Cons:

Le seul bémol est la qualité du service et de la restauration. Petit déjeuner et dîner de qualité moyenne et service très lent et moyennement aimable

2026-01-26 • via Nuitee
S
Sam • couple • gb
10
2026-01-26 • via Nuitee
R
Rebecca • couple • ca
8
Comfortable accommodation
Pros:

Good location in York. Comfortable bed, very good breakfast

Cons:

Water for shower didn't stay consistently warm. No warm water in the bathtub at all, so what's the point? Walking to our room through the restaurant was odd.

2026-01-20 • via Nuitee
L
Loren • solo_traveller • gb
10
2026-01-20 • via Nuitee
D
Dee • couple • gb
10
The beds are huge and extremely comfy. Staff are amazing.
Pros:

5 min walk from all the action in York.

Cons:

Nothing

2026-01-20 • via Nuitee
T
Tina • couple • gb
8
2026-01-20 • via Nuitee
N
Nicola • couple • gb
8
Lovely break to a cosy, friendly hotel.
Pros:

Location was really good- 10 minute walk away from the hustle and bustle. Well decorated common areas.

Cons:

Parking price should have been included or slightly cheaper as an additional charge.

2026-01-20 • via Nuitee
K
Kim • couple • gb
9
Great stay
Pros:

Fantastic location, friendly helpful staff, great quirky hotel with special extras like 'the pantry'.

Cons:

Noise from traffic in the room.

2026-01-19 • via Nuitee
D
Dorothy Irene • solo_traveller • gb
10
I fully enjoyed my short stay at this beautiful hotel, which is very close to the town centre.
Pros:

I had the full English breakfast & the two large sausages were particularly delicious! The two rashers of bacon were beautifully cooked and I also had two absolutely perfect poached eggs. My drink of choice was coffee and I enjoyed two cups. from the cafetière.

Cons:

I requested some toast and was rather disappointed to find that I was charged extra for two slices of toast to accompany my cooked breakfast! However, it was beautifully cooked but perhaps it could be made a little more clear what is NOT included in the cooked breakfast for £20.

2026-01-19 • via Nuitee
X
XIAOWEN • couple • nz
9
Pros:

Spacious room and pantry for guests.

2026-01-19 • via Nuitee
L
Levi • couple • gb
10
2026-01-19 • via Nuitee
R
Rohana • couple • gb
9
Excellent stay in York
Pros:

We had a lovely welcome from the person on reception who took us up to the room and explained where everything was. Our dog was made to feel very welcome with a bed, treats and water bowl. The room was a good temperature even on a hot day as the air conditioning worked well. The bed was very comfortable and we had a lovely big bathroom. You could hear the sound of the road outside faintly but we didn’t mind it and it’s to be expected when the hotel is on a main road. The location for walking into the centre of York was great.

Cons:

The EV car chargers were not working.

2026-01-19 • via Nuitee
E
Elliott • family_with_children • gb
10
2026-01-19 • via Nuitee
K
Kristina • couple • us
5
2026-01-19 • via Nuitee
M
Mark • couple • gb
5
Pros:

Staff lovey , clean lovely bar area , rooms on the second floor and above are far better

Cons:

The room was next to the lift on the ground floor,very noisy, the room was very cold and had to have the heating on. Stayed here 5/6 times before also has got very expensive for the weekend break cheaper to book a plane and go abroad unfortunately. Great location two minutes walk into the centre parking at the hotel is also very expensive. The car park is very small and if you have a nice big car You’ve got to be careful where you park it it is first come first serve we just managed to squeeze in and I mean squeezing.

2026-01-15 • via Nuitee
J
Jenny Lamond • family_with_children • gb
8
2026-01-10 • via Nuitee