Hotel Avenida Palace

Hotels
9.6 (1486 reviews)
Rua 1. De Dezembro, 123 , Lisbon , pt

Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Exceptional breakfast
Great location
Professional staff
Cons:
Maintenance issues in rooms
Inflexible staff policies

Categories

Cleanliness
8.44
Multiple reviews highlighted serious maintenance and hygiene issues in the rooms.
Service
10
Customer service was praised for professionalism and attention to detail.
Location
10
Great location to many attractions by foot.
Room Quality
8.41
Rooms were reported to be in bad condition with serious maintenance issues.
Amenities
10
Complimentary breakfast and bar received high praise.
Value for Money
9.95
Generally positive, though some felt the quality did not meet the price in certain cases.
Food and Beverage
10
Breakfast received consistently high praise across reviews.
Overall Experience
10
Overall a good experience, with some notable issues in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:53

Property Description

Historic Charm and Modern Comfort in Central Lisbon

Classic Rooms and Free Valet Parking
The 19th-century Avenida Palace, overlooking Restauradores Square, offers classic rooms with antique-style furnishings and marble bathrooms. Enjoy the convenience of free valet parking during your stay.

Prime Location and Convenient Amenities
Situated at the end of Avenida da Liberdade, the hotel is a short walk from the metro station and Eduardo VII Park. Stay connected with Wi-Fi access and unwind in the grand Palace Lounge or library with books in multiple languages.

Wellness and Relaxation Options
Indulge in a large buffet breakfast and make use of the 5th-floor gym with modern fitness facilities. Treat yourself to a variety of massage services for ultimate relaxation.

Book your stay at Avenida Palace for a perfect blend of historic elegance and contemporary convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

9.6
Based on 1486 reviews
Cleanliness: 8.44
Service: 10
Location: 10
Room Quality: 8.41
Amenities: 10
Value for Money: 9.95
Food and Beverage: 10
Overall Experience: 10
L
Leonardo couple br
10
A estadia foi excelente ...
Pros:

Localização otima , construção classica estilo palacio ...
Café da manhã maravilhoso

Cons:

A recepção do hotel é muito acanhada , não condiz com o hotel ... Não reflete o que o hotel realmente é... O concierge muito fraco ... Pessoal sem vontade de ajudar nada simpáticos ..

2026-08-28 via Nuitee
8
864cat Family Apollo Beach, Florida
10
Elegant and beautiful, with top notch staff. We love Lisboa.
Pros:

April 2026 was our second time in Lisboa but our first time staying at this beautiful hotel. We noticed the hotel during our first visit so it was a no brainer where to stay this time.
The hotel is sophisticated looking without any notion of being snobby. The colors, fabric and material of the curtains and furniture are so rich and appealing. Very clean too. The hotel is maintained very well. We roamed all through the hotel just in awe of what we saw and still felt so at home and comfortable in the space. The staff adds to your stay as well. Everyone we encountered was kind, friendly, helpful and knowledgeable. I must not forget all the smiles that greet you any time, day or night. If/when we are in Lisboa again, this is where we want to stay. The hotel is centrally located and many places are within walking distance.
Just a note…Most of the Portuguese we met along the way spoke fluent English and we were thankful and grateful they easily understood us. Oh…you must try the pastel de nada. IMO, it’s to die for!

2026-08-27 via Tripadvisor
W
wmnsachs2021 NONE Phoenix, Arizona
10
Lisbon Visit
Pros:

Great location for restaurants; excellent buffet breakfast with multiple selections on everything; very helpful employees.

2026-08-27 via Tripadvisor
C
ceiexc2tms NONE
10
Lovely Palace Hotel in the Heart of Lisbon
Pros:

Loved every minute of our stay in the beautiful Avenida Palace Hotel. Perfectly located with wonderful music in the evening in the salon. Terrific breakfast too!

2026-08-27 via Tripadvisor
1
156nellyak Couples New York
10
Perfect stay in the heart of Lisbon
Pros:

We had a wonderful stay at Hotel Avenida. The location is perfect, the rooms are clean and comfortable, and the staff are warm and attentive. Breakfast was a real highlight, with lots of variety and fresh options every morning, which made starting the day especially enjoyable.

2026-08-26 via Tripadvisor
S
Stefano Simone solo_traveller it
10
Visita a Lisbona
Pros:

Posizione strategica nel centro di Lisbona, comodo parcheggio dell'auto, stanza e sale dell'hotel molto belle, personale molto efficiente e gentile, colazione fantastica, ci hanno concesso un late check out di diverse ore per prendere il nostro aereo alle 22.00 senza chiederci una cifra integrativa !

Cons:

Tutto perfetto, oltre ogni aspettativa

2026-08-25 via Nuitee
C
craigc32 Couples Birmingham, West Midlands, England
10
Wonderful Lisbon
Pros:

Fabulous hotel , staff were very polite and efficient. The room was very spacious with a very comfy bed and excellent air con.
The early evening piano recital was so relaxing after a busy day sightseeing.
Danielle at breakfast was an absolute delight, she gave us several recommendations for places in the area to visit, all of which were very worthwhile, she is so bubbly and friendly, and is a credit to your hotel.
The hotels location was perfect for everything, with transport, restaurants and sights all within a short walk.
A perfect week !!

2026-08-24 via Tripadvisor
K
Ken couple jp
10
2026-08-24 via Nuitee
C
cdj82 Couples
10
Consistently excellent with incomparable service
Pros:

Over the past four years, we've stayed at Hotel Avenida Palace over a dozen times. (I've lost the exact count.) We've stayed at a few other hotels in Lisbon, but none come close to the level of service and comfort at this hotel. The staff, everyone including bellmen, front desk, concierge, bar staff, breakfast staff, piano players and housekeeping, go above and beyond to make us feel welcome and provide exceptional service. The staff are well-trained, hard-working, and very attentive.
The lobby, bar, and breakfast areas are beautiful, elegant and comfortable. The breakfast is one of the best with fresh buffet items and made to order options are available.
On our most recent visit, we were warmly welcomed by reception and bell staff, relaxed in a comfortable room, received excellent service at breakfast, enjoyed piano music and a light meal at the bar, and received efficient check out service. None of this was unusual for this hotel.
In all our visits, we've never had a bad or disappointing experience. This level of consistency is most impressive.

2026-08-23 via Tripadvisor
D
Danounou couple mq
10
PARFAIT
Pros:

On a vraiment apprécié les petites délicatesses offertes par la direction commerciale tout était parfait tout était très propre le personnel de tous les service ont été très accueillants et il ont fait l effort de nous comprendre

2026-08-23 via Nuitee
L
Linda couple us
10
2026-08-22 via Nuitee
J
janetkG422WQ Friends getaway
10
Don’t pass this by
Pros:

We had the most amazing stay at this very central hotel. From checkin, help from the concierge, kind doormen, housekeeper, DELICIOUS BREAKFAST and staff there. It was beyond our expectations. Very walkable to tons of restaurants and gelato and Portuguese pastries. They spoiled us!!

2026-08-21 via Tripadvisor
D
Drew solo_traveller gb
9
2026-08-21 via Nuitee
K
Kevin solo_traveller ie
9
2026-08-21 via Nuitee
M
Maria Isabel family_with_children es
10
Hotel tradicional con mucho encanto
Pros:

Localización y un personal muy amable y eficiente

2026-08-20 via Nuitee
R
romana_0120 NONE Vancouver, British Columbia
8
Not Perfect
Pros:

If you come off a cruise and want to hang up some of your suits and dresses you have to deal with those irritating hangers which you can't easily remove plus no clips for hanging up pants - truly irritating and unbelievable for an obviously nice hotel.

2026-08-19 via Tripadvisor
L
leftiowa NONE Naperville, DuPage County, Illinois
10
I love this hotel!
Pros:

Everything about this hotel is elegant. The building itself, the breakfast buffet and more, the level of service.

2026-08-18 via Tripadvisor
D
Dmitry couple hu
10
Overall, we had a truly wonderful experience and would happily stay at Avenida Palace again. The combination of historic
Pros:

We had a wonderful stay at Avenida Palace and were genuinely impressed by both the hotel itself and the level of service.

What I particularly appreciated is that this is a historic hotel where you can truly feel the atmosphere of another era. However, unlike many historic hotels where “old-world charm” can sometimes mean worn-out furniture, tired fabrics, or rooms that simply feel old, Avenida Palace has managed to preserve its character while providing a very high level of modern comfort.

Our room was spotlessly clean and beautifully maintained. Everything felt fresh and comfortable: soft, clean towels, bathrobes, slippers, and all the amenities you would expect from a high-quality hotel. The housekeeping service was exceptional — the room was serviced both during the day and again in the evening as part of the turndown service, with little chocolates waiting for us at night. These small details really make a difference.

The staff were consistently warm, attentive and professional. It is clear that the management pays great attention to detail and has created a very high standard of service throughout the hotel. We also loved the atmosphere: the hotel is elegant, peaceful and quiet, without the usual hustle and noise you sometimes find in large city hotels. Even at breakfast, the atmosphere was calm and pleasant.

I would especially recommend this hotel to people who appreciate history, classic interiors and old-world elegance. You really feel as though you are staying in another time — but with all the comfort and cleanliness of a modern luxury hotel.

Cons:

There is only one area where I think there is room for improvement: breakfast. The selection could be a little fresher and more refined. Some of the fruit and vegetables seemed to have been prepared quite a while in advance. We also tried the Eggs Benedict, but unfortunately they were not quite what we expected — the eggs were undercooked/flat and the sauce was far too acidic, with too much vinegar.

That said, this is a relatively minor criticism compared with everything we loved about the hotel.

2026-08-16 via Nuitee
A
Andreas solo_traveller de
6
In die Jahre gekommen
Pros:

Lage. Superfreundliches Personal.

Cons:

Struktur der Suite. Nicht modern.

2026-08-15 via Nuitee
H
Hajdár couple hu
10
2026-08-15 via Nuitee