Novotel Shanghai Atlantis

Good and friendly reception at the hotel check in! There’s lots of restaurants and shopping malls nearby the hotels! Also from the hotel to the Putong international airport is convenient!

Nice Clean and convenient

Hotel overall was modern but rooms could do with modernising. Check in wasn’t a breeze, but location of hotel was very convinient with many stores next door to it, and staff overall were very helpful

The air conditioning didn’t seem to be working properly. When we went for breakfast, it was already very hot, and we found ourselves sweating.

Excellent value for large room, breakfast in revolving restaurant, swimming pool free washing machines

Hotel location is perfect

This hotel is conveniently located in a charming local neighborhood, just three subway stops away from the central tourist district. The staff is exceptionally professional and welcoming, ensuring a pleasant stay. A standout feature is the restaurant on the 50th floor, which offers a breathtaking 360-degree view of the city. The manager, Mr. Chu, was particularly hospitable and attentive to guests.

While the complimentary laundry service is a great perk, be prepared for potential wait times due to high demand. Overall, I highly recommend this hotel for its excellent service, prime location, and outstanding amenities.

Try not to book this one, it doesn't match the room type booked and the service sucks!

The reception staff was unfriendly and when you ask for help is like you are bothering them, they are mostly non English speakers which bothers me as they receive international clients. Their answer to everything is “I don’t know”

My room was not being cleaned, the floors were not swept, the sheets were only changed when I was left with one day to leave

Andy Chu, the restaurant manager is the only person who made my stay at this hotel bearable, he was kind and always tried his best to find way to make out breakfast pleasant

Quiet but very comfortable and affordable for visiting Shanghai

very good hotel, all needed amenities and close to metro station

Good location, not the best hotel for the price. If you are looking for a hotel with Air Conditioner, this is NOT IT, air doesn't work properly.

No control over air conditioners, and the room was hot like a sauna. The phone in the room was also broken so we needed to go down to the front desk to ask for help. The staff in the reception could not speak English at all.
We asked to lower the temperature of the AC but they came to our room to open the window instead. The room was above the 30th floor and they just opened the window and there was no screen door or anything.
We had such a difficult time staying in this hotel. The location was not good either. You need to either take a cab or change trains a couple of times to get to most of the tourist spots.
I would recommend not to choose this hotel if you are going to Shanghai for sightseeing, especially for those who does not speak Chinese.

All was good. Nice city view.

The hotel is very old. The bathroom was full of mould around the tiles and the silicone in the shower. The floor in the rooms were visibly dirty and required vacuuming. The indoor pool is extremely outdated.The staff were lovely and helpful.

Excellent!

Friendly and helpful staff. Hotel is a bit old - needs to upgrade

Hotels.com is getting worse by the day. They are recommending hotels which have no standard. I tried phoning this hotel as well as contacting them by mail and could never get through. I then contact hotels.com because I could not travel as I was sick and they could not get through. What a joke

It was a great hotel; however, the pool was not open. That was a major disappointment.
The administration should do something about the sound produced by the elevator ducts. There is a constant humming sound coming from them. The poor front desk people must deal with that sound all day long. Perhaps a set of extra doors separating the aisle would be enough. The administration of the building should think about their employees, too. The restaurant dinning service was not good for the prices. Service was fine, but should be better.

Everything was very good, except for the bad conditions of the bathroom and all the mho in the shower.