Best Western Plus Keene Hotel

Hotels
•
Best Western Plus
7.9 (559 reviews)
401 Winchester Street , Keene , US
+1 603-357-3038

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good breakfast variety
Cons:
Maintenance issues
Parking difficulties

Categories

Cleanliness
7.4
Multiple reviews mention cleanliness positively, but noted issues like pet smell and maintenance suggest room for improvement.
Service
8.4
Reviewers consistently highlighted friendly and helpful staff.
Location
8.4
Positive sentiment about the quiet area and convenience to nearby amenities.
Room Quality
7.9
Rooms described as clean and spacious, with some minor issues mentioned.
Amenities
7.4
Pool and breakfast options received positive feedback, but some sections noted a need for updates.
Value for Money
7.9
General sentiment was that it was good value for the price, despite some concerns on pricing.
Food and Beverage
7.9
Breakfast had a variety and was well-received, though some mentioned areas for improvement.
Overall Experience
7.9
Overall positive experiences shared in reviews, indicating a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:11

Property Description

Convenient Location
Situated just 3.2 km from downtown Keene, in southwestern New Hampshire, Best Western Plus Keene Hotel offers easy access to local attractions like Horatio Colony Museum and Keene State College.

Comfortable Accommodations
Enjoy a relaxing stay in rooms equipped with free WiFi, flat-screen TVs with cable, and the added bonus of an outdoor balcony or patio for some fresh air.

Fantastic Amenities
Start your day right with a hot buffet-style breakfast, take a dip in the indoor pool, stay active in the fitness center, or catch up on work in the business center at Best Western Plus Keene Hotel.

Book now to experience the perfect blend of comfort and convenience at Best Western Plus Keene Hotel!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, guests under the age of 21 can only check-in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHT

Location

Property Accessibility

Total Disability Score: 7.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 559 reviews
Cleanliness: 7.4
Service: 8.4
Location: 8.4
Room Quality: 7.9
Amenities: 7.4
Value for Money: 7.9
Food and Beverage: 7.9
Overall Experience: 7.9
J
Jitka • family_with_children • cz
8
2026-10-29 • via Nuitee
M
MARY-JO • couple • us
8
Very nice experience and will probably stay here again!
Pros:

Super comfortable room and great layout

Cons:

Location worked great for us

2026-10-27 • via Nuitee
T
Tonypags1 • family_with_children • us
10
Pros:

The bed was very comfortable. 24 hr coffee and juice bar! Room was modern and up to date. Bathroom was also really nice. The breakfast was terrific, and the staff were friendly and helpful. I highly recommend this hotel.

2026-10-26 • via Nuitee
S
Stephen • extended_group • us
7
Pros:

room was adequate, breakfast was good.

Cons:

Price

2026-10-26 • via Nuitee
T
Temple • family_with_children • us
9
Pros:

Staff helpful, friendly, and efficient

Cons:

Location, pattern to get into the facility

2026-10-25 • via Nuitee
R
rowland • family_with_children • us
8
2026-10-23 • via Nuitee
C
Cameron • couple • us
10
2026-10-13 • via Nuitee
C
Catherine • couple • us
10
2026-10-07 • via Nuitee
G
Gary • solo_traveller • us
10
2026-10-07 • via Nuitee
P
Philip • couple • us
8
2026-10-07 • via Nuitee
L
Lovejoy's • solo_traveller • us
6
Pros:

Location, bed, friendly staff.

Cons:

Smelled old and musty kind of, and theres a camera watching your every move. It felt a little odd.

2026-09-15 • via Nuitee
W
Winton • couple • us
10
Very nice clean place breakfast was very good and the entire staff was very pleasant so much that the gentlemen at the f
Pros:

The location very close to things

Cons:

Nothing

2026-09-15 • via Nuitee
B
Beth • solo_traveller • us
1
Does the salsa nation enough?But the hotel was filthy and stunk like mold and cigarettes
Pros:

People were smoking in adjacent rooms , and I had to switch my room to another one in a part of the hotel that looks like it was being revamped. The second room I was in reeked like mold. I was seeking refuge at the Best Western to get out of my apartment,because somebody was smoking in an adjacent apartment to me. I would have been better off paying at least $50 more a night to have a clean room without the horrible smoke and mold in my breathing space. I would like my money back because this is the worst best western I have ever stayed in and I have traveled across the country throughout many years. If could have gotten my money back and just gone home, It would have been a healthier choice.

Cons:

The first room I stayed in lacked cleanliness, and I had to clean out the filters in the A.C myself and they look like they hadn't been cleaned in a year and there was black mold in the shower grout... And to add to that misery , I had to deal with a person smoking next door and it coming right into my room. Everything was filthy in that room!! The second room SEEMED to smell better until the heavy odor remover thing was taken out of the A.C and the horrific smell of mold took over. I had to actually clean the filter in the AC in this room as well, to my dismay. So the first room I had to suffer the smell of cigarette smoke and the second room I was breathing in heavy mold. I am so disappointed with this Best western , and I would like my money back. I will never stay in any Best Western again anywhere after this experience. The amount of money I paid to stay there is ridiculous!!

2026-09-14 • via Nuitee
H
Heather • solo_traveller • us
8
2026-09-11 • via Nuitee
N
Neal • family_with_children • us
9
Have stayed there before - everything was as expected.
2026-08-30 • via Nuitee
W
wendy • family_with_children • gb
6
It was ok for a couple of nights. Functional.
Pros:

Large comfortable beds. Functioning air con/heating. Good having a fridge & microwave & access to hot drinks.
Convenient location for restaurants.

Cons:

The room smelt a bit damp.
Only 1 mirror in the bathroom & dim lighting in the room. (we were trying to get ready to attend a wedding).
The bathroom could do with updating.

2026-08-24 • via Nuitee
B
Bridget • couple • us
6
Clean
Pros:

Rooms were clean, br was clean great shower head!

Cons:

I reserved a king size bed and was told there were none available how ever trying to rebook there were 5 left!
Men in hallway at 1230-2 talking loud and banging on doors had to call the front desk she did come up and told them to leave however they came back

2026-08-24 • via Nuitee
R
Raymond • family_with_children • us
10
Made for a great vacation
Pros:

big kuddos to the staff that maintains breakfast bar

Cons:

a bit of a language challenge at the front desk. I am older without great hearing and the desk person was so nice but we were not totally communicating.

2026-08-20 • via Nuitee
J
J8918SVandrewr • Business • Basking Ridge, New Jersey
2
Awful Room and Restaurant
Pros:

The room they gave us was awful. The paint on the ceiling right above the bed was peeling, and we were afraid the paint would land in our mouthes while we were sleeping. They finally gave us another room, and that room smelled like wet dog.

The restaurant had poor quality. Fried greenbeans were AWFUL. TOO BREADED AND OVER FRIED. Onion soup was tasteless, and there were3 tiny morsels of fish in my fish and chips. Talked to the manager, but she couldn't have cared less

2026-08-17 • via Tripadvisor
B
Bernadette • couple • us
8
2026-08-17 • via Nuitee