Best Western Plus Keene Hotel

Hotels
Best Western Plus
7.9 (553 reviews)
401 Winchester Street , Keene , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good breakfast variety
Cons:
Maintenance issues
Parking difficulties

Categories

Cleanliness
7.4
Multiple reviews mention cleanliness positively, but noted issues like pet smell and maintenance suggest room for improvement.
Service
8.4
Reviewers consistently highlighted friendly and helpful staff.
Location
8.4
Positive sentiment about the quiet area and convenience to nearby amenities.
Room Quality
7.9
Rooms described as clean and spacious, with some minor issues mentioned.
Amenities
7.4
Pool and breakfast options received positive feedback, but some sections noted a need for updates.
Value for Money
7.9
General sentiment was that it was good value for the price, despite some concerns on pricing.
Food and Beverage
7.9
Breakfast had a variety and was well-received, though some mentioned areas for improvement.
Overall Experience
7.9
Overall positive experiences shared in reviews, indicating a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:11

Property Description

Convenient Location
Situated just 3.2 km from downtown Keene, in southwestern New Hampshire, Best Western Plus Keene Hotel offers easy access to local attractions like Horatio Colony Museum and Keene State College.

Comfortable Accommodations
Enjoy a relaxing stay in rooms equipped with free WiFi, flat-screen TVs with cable, and the added bonus of an outdoor balcony or patio for some fresh air.

Fantastic Amenities
Start your day right with a hot buffet-style breakfast, take a dip in the indoor pool, stay active in the fitness center, or catch up on work in the business center at Best Western Plus Keene Hotel.

Book now to experience the perfect blend of comfort and convenience at Best Western Plus Keene Hotel!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, guests under the age of 21 can only check-in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHT

Location

Property Accessibility

Total Disability Score: 7.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 553 reviews
Cleanliness: 7.4
Service: 8.4
Location: 8.4
Room Quality: 7.9
Amenities: 7.4
Value for Money: 7.9
Food and Beverage: 7.9
Overall Experience: 7.9
R
Robert couple gb
10
Great stay
Pros:

Everything

Cons:

Nothing

2026-08-15 via Nuitee
R
Ralf family_with_children de
7
Great breakfast and friendly staff. Bathroom are getting old.
Pros:

Breakfast was great and a lot of choices. Staff was friendly.

Cons:

Bathroom was old and should be upgraded. Sinks are closed and the water didn’t drain.

2026-08-12 via Nuitee
A
Allan solo_traveller us
9
Overall, a pleasant place to stay.
Pros:

room was very comfortable and clean, Location excellent for my needs.

Cons:

Person I checked in with was very difficult to understand. Really wish you could use real eggs for the breakfast, not powdered. Otherwise, nice breakfast.

2026-08-05 via Nuitee
D
Dawn couple us
9
Great place to stay.
Pros:

Breakfast was very good.

2026-08-04 via Nuitee
D
dawn couple us
7
Pros:

it was very clean the staff was welcoming i liked the outside stuff and the latte machine food was good

Cons:

there was no hot water and a strong urine smell in pool area

2026-08-02 via Nuitee
N
Nathanial family_with_children us
7
Overall good bang for your buck but needs to work on cleanliness
Pros:

Beds were very comfy

Cons:

Room smelled of animal. Especially the carpet.

2026-07-25 via Nuitee
D
Dawn solo_traveller us
9
Pros:

Comfortable bed and pillows!!

2026-07-23 via Nuitee
A
Andrus family_with_children us
3
The staff were very friendly and the location was great.
Pros:

The location and that there was a pool. The grassed courtyard was a nice addition.

Cons:

Our beds were very uncomfortable. One sunk down in the middle and definitely needed to be replaced. The light switch in the bathroom was cracked and tub looked ancient with many signs of wear. No one came to give us new towels, or give us room service. That is not o.k. when you are traveling with children and changing diapers. We used the pool many times . The tried to use the bathroom in the pool area, however it was a disgrace. It smelled awful, trash full, no toilet paper and VERY dirty. I actually told the front desk on the first day and no one cleaned it while we were there. We didn’t end up using it. This made it difficult when traveling with young children who needed to use the bathroom. The warm items on the breakfast buffet were awful, however there was a big selection.

2026-07-21 via Nuitee
P
pamelamZ8122PP Family
6
Simple, pleasant family overnight stay
Pros:

Overall good budget hotel for our short family trip. We were there on fourth of July and enjoyed the large clean pool area and the included breakfast that had something everyone liked (especially the waffles). The staff were friendly and efficient. The rooms dated and simple, but most importantly they were clean. Overall good value. We heard no noise in our rooms on the busy holiday weekend and were all therefore able to get a good night's rest during our one-night stay. Lots of shops and restaurants around and even a restaurant attached to hotel, but we didnt end up checking it out as we already had a full itinerary.

2026-07-19 via Tripadvisor
A
Amy solo_traveller us
4
It was only ok but the cost was right.
Pros:

Staff, breakfast, clean

Cons:

Location, nothing worked in the room

2026-07-11 via Nuitee
H
Heidi solo_traveller us
10
Pros:

The staff was extremely helpful and friendly. The breakfast was delicious and an extremely clean area with a wide variety of breakfast choices.

2026-07-10 via Nuitee
C
C4M2 Couples
10
Nice Hotel
Pros:

We needed a place to stop over while traveling. This hotel got decent reviews and the price was right so we booked. This is definitely an older location, but the rooms were freshly renovated and the breakfast was one of the best on our trip. Staff was friendly and our room was clean. The bed was very comfortable (I apparently slept right through an overnight thunderstorm). I would definitely stay here again if in the area.

2026-07-08 via Tripadvisor
J
Jeff couple us
7
2026-07-06 via Nuitee
S
SWC4 Couples
8
Very Good Stay
Pros:

I was expecting the worst but this hotel was not half bad. In fact several things were outstanding, i.e. the staff, the breakfast, the location, the parking, and the comfort.

2026-07-04 via Tripadvisor
D
Deborah solo_traveller us
10
2026-06-29 via Nuitee
K
Kyle extended_group us
10
All good in the hood!
Pros:

Room was great. Breakfast was even better. A big hotel and lots of room to park. Would go back anytime.

2026-06-23 via Nuitee
T
Tracy family_with_children us
10
2026-06-22 via Nuitee
J
John extended_group us
8
2026-06-19 via Nuitee
J
Jeff couple us
7
Pros:

Access to the property.

2026-06-11 via Nuitee
S
Sig couple us
7
Pros:

Convenient

2026-06-09 via Nuitee