Zanzibar Serena Hotel

Hotels
8.6 (568 reviews)
Shangani Street, Stone Town , Zanzibar City , tz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent waterfront/location with sea and pool views
Friendly, accommodating and helpful staff
Beautiful historic building and well-designed rooms/balconies
Nice pool area, live music and pleasant atmosphere
Clean, peaceful setting with sea breeze
Cons:
Food and beverage quality inconsistent; several complaints about breakfast and dinner
Perceived poor value for money — high prices and unexpected charges
Visible trash on small beach area by the breakfast room detracts from experience
Occasional maintenance issues (broken hairdryer, small bathroom/no extractor fan)
Half-board/booking confusion on arrival

Categories

Cleanliness
8.7
Generally reported as clean and well maintained, but a notable complaint about visible trash on the small beach area seen from the breakfast room lowered perception slightly.
Service
9.3
Consistently praised: friendly, helpful and accommodating staff (multiple mentions, including specific praise for staff members and late reception help). Overall service considered a strong point.
Location
9.6
Repeatedly described as excellent: waterfront/sea-front position, unbeatable location in Stone Town with great views and walking distance to attractions.
Room Quality
9
Rooms described as gorgeous, spacious with large balconies and good sea/pool views; a few minor issues noted (small bathroom, occasional broken hairdryer or extractor fan).
Amenities
9.2
Good amenities cited such as a lovely pool, balcony hammocks, live music and restaurant/breakfast facilities; some operational issues (hairdryer, extractor fan) but overall positive amenities.
Value for Money
6.5
Several guests explicitly mentioned the hotel being expensive; complaints about high prices for wine/rooms and unexpected charges (e.g., drinks at dinner, half-board confusion) reduce perceived value.
Food and Beverage
7.3
Mixed feedback: some reviewers called breakfasts and food delicious, others reported poor or limited breakfast and disappointing dinners — inconsistent F&B experience across stays.
Overall Experience
9.2
Overall very positive sentiment: many guests 'loved' their stay, highly recommend the hotel, citing charm, views and friendly staff despite some issues with value and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:15

Property Description

Luxurious 5-Star Accommodation:
Zanzibar Serena Inn, located in the heart of Stone Town, offers exquisite 5-star accommodation overlooking the stunning Indian Ocean. Each room is elegantly decorated with traditional furnishings and modern amenities, ensuring a comfortable stay.

Dining with a View:
Indulge in a culinary journey at Zanzibar Serena Inn's restaurants, offering a variety of international, Swahili, and seafood dishes. Enjoy breathtaking ocean views from the Terrace Seafood Restaurant's rooftop terrace while savoring delicious meals prepared by talented chefs.

Relaxation and Activities:
Unwind by the outdoor pool or on the beach, soaking up the sun and enjoying refreshing drinks from the Pool Terrace Bar. For the adventurous guests, snorkeling, kayaking, and diving activities are available nearby, promising an unforgettable experience.

Book your stay at Zanzibar Serena Inn for a luxurious and memorable retreat by the sea.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZNZ

Location

Guest Reviews

8.6
Based on 568 reviews
Cleanliness: 8.7
Service: 9.3
Location: 9.6
Room Quality: 9
Amenities: 9.2
Value for Money: 6.5
Food and Beverage: 7.3
Overall Experience: 9.2
A
Alexander • solo_traveller • il
8
2026-09-12 • via Nuitee
J
JOSE VICENTE • solo_traveller • fr
9
Pros:

Personnels très gentils
La formule petit déjeuner et dîner est impeccable

Cons:

Chambre mal insonorisée
Si le voisin est au téléphone vous avez l'impression qu'il est dans votre chambre

2026-09-11 • via Nuitee
G
Gary • solo_traveller • sg
9
A wonderful experience in Zanzibar.
Pros:

Excellent location and facilities. Very well maintained grounds. Dining area next to the beach. Unblocked sunset views. Generally attentive staff.

2026-09-10 • via Nuitee
S
Simia • family_with_children • ch
9
Super, je reviendrai
Pros:

Agréable décor et positionnement sur la mer. Super sympa staff. Nourriture surtout bon au petit déjeuner très variés avec spécialités Zanzibari

2026-09-10 • via Nuitee
R
Robert • solo_traveller • gb
10
2026-09-09 • via Nuitee
T
Tonneau • couple • be
9
Pros:

La chambre et la terrasse avaient une vue exceptionnelle !! Localisation parfaite

2026-09-05 • via Nuitee
A
Axel • solo_traveller • de
6
2026-09-04 • via Nuitee
J
JOSIAS • couple • br
9
Pros:

Uma viagem no tempo

2026-09-03 • via Nuitee
M
Marvin • couple • ae
8
2026-08-30 • via Nuitee
A
arthurlm • couple • fr
8
Pros:

Très beau bâtiment et personnel attentif.
Nous avons beaucoup apprécié la piscine et la vue sur l'océan.

Le hamac sur le patio de la chambre était très agréable en début et fin de journée.

Il y a beaucoup de personnel de surveillance, ce qui améliore le sentiment de sécurité.

Le personnel nous a laissé rester dans l'hôtel après le checkout (quand nous attendions notre avion), et laissé profiter de la piscine et des équipements.

Cons:

Le restaurant n'était pas à la hauteur du lieu.

2026-08-28 • via Nuitee
V
Vincent • solo_traveller • ae
10
Pros:

Very typical hotel with an amazing see view especially on the balcony.
Food was great and the location is nice

Cons:

Nothing

2026-08-21 • via Nuitee
S
Sameer • solo_traveller • tz
10
Pros:

Great location and great service

2026-08-17 • via Nuitee
S
Sameer • solo_traveller • tz
10
Pros:

Great architecture n location
Great service

2026-08-17 • via Nuitee
S
Sameer • couple • tz
10
Pros:

Excellent service

2026-08-17 • via Nuitee
I
Ido • couple • il
10
Serena Zanzibar is the best
Pros:

Staff is amazing, kind and professional

Cons:

Shower pressure is a bit low but got fixed as soon as we asked

2026-08-16 • via Nuitee
S
Sarah • family_with_children • gb
9
2026-08-16 • via Nuitee
R
Rina • solo_traveller • be
10
2026-08-15 • via Nuitee
S
Sophie • family_with_children • ca
10
2026-08-13 • via Nuitee
E
evan • solo_traveller • za
10
2026-08-12 • via Nuitee
G
Gregor • couple • cn
7
Pros:

Die Lage ist top. Unbedingt Prime Zimmer nehmen. Die Aussicht ist grossartig.

Cons:

Vom Frühstücksraum gibts einen kleinen Strandabschnitt zu sehen, der voller Müll ist. Der Wächter steht dort, und Personal gibts genug, den Müll täglich zu entsorfen. Schade, wenn man beim Frühstücken auf Müll schauen muss, der leicht entfernt werden könnte.

2026-07-23 • via Nuitee