St. Ermin's Hotel, Autograph Collection

Hotels
•
Autograph Collection
9.4 (868 reviews)
2 Caxton Street , London , gb

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful hotel
Great breakfast variety
Cons:
Room temperature issues
Delayed room change upon check-in

Categories

Cleanliness
8.51
Some reviews mention issues such as room temperature and maintenance.
Service
9.98
Staff, especially Claret and Federica, received high praise for their helpfulness and support.
Location
9.52
Many guests appreciated the convenience of the hotel's central location.
Room Quality
9.27
Rooms were described as spacious and well-appointed, with one upgrade experience noted.
Amenities
9.5
Guests enjoyed the lounge area and the selection of breakfast options.
Value for Money
9.16
Prices were considered reasonable for the quality and location.
Food and Beverage
9.71
Breakfast and wedding meal quality were highlighted as exceptional.
Overall Experience
9.58
Guests consistently shared positive experiences and satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:59

Property Description

Sophistication and Innovation:
Embrace sophistication and innovation at St Ermin's, where a tree-line courtyard leads you into a world of cutting-edge interior design and elegance.

Social Hub and Relaxation:
Experience a social haven at St Ermin's, where guests can mingle, surf the net, enjoy high-teas, or unwind with a good book. The dramatic ballroom exemplifies the hotel's commitment to creating a vibrant social atmosphere.

Luxurious Accommodations and Modern Amenities:
Indulge in crisp linens, stylish furnishings, and marble bathrooms in every room. Stay entertained with modern amenities like LED TVs and iPod docking stations, ensuring a comfortable and convenient stay.

Immerse yourself in the charm of St Ermin's and book your stay now to discover the perfect blend of luxury, social engagement, and modern comfort.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs GBP 55 per day.

Location

Property Video

Guest Reviews

9.4
Based on 868 reviews
Cleanliness: 8.51
Service: 9.98
Location: 9.52
Room Quality: 9.27
Amenities: 9.5
Value for Money: 9.16
Food and Beverage: 9.71
Overall Experience: 9.58
I
indira • couple • rs
10
My new home in London
Pros:

Location, staff.

2026-04-03 • via Nuitee
M
Michelle • family_with_children • us
9
2026-04-03 • via Nuitee
N
Nancy • family_with_children • us
9
Excellent hotel with a delicious breakfast and very attentive staff. Prime location
Pros:

Wonderful staff who went the extra mile to help. Naheed, the manager at breakfast, was so friendly and couldn’t do enough to make sure we were comfortable and happy.

Cons:

More storage in the room for clothing, like drawers. Only one tiny drawer at the bottom of the closet. Also, more electrical plugs needed

2026-03-30 • via Nuitee
C
Clémence • family_with_children • fr
10
Perfect family stay in London
Pros:

The hotel was charming, staff was great, the tea time and breakfast are amazing!

2026-03-25 • via Nuitee
L
Linnea • family_with_children • se
10
2026-03-25 • via Nuitee
F
Frances • family_with_children • gb
9
Pros:

Lovely hotel and staff

Cons:

Very expensive for food and drinks

2026-03-24 • via Nuitee
A
anna • family_with_children • gr
10
2026-03-24 • via Nuitee
J
jean-louis • couple • be
7
très bon hotel
Pros:

hall d'entrée - personnel - situation

Cons:

chambre petite - peu de place pour ranger les vetements

2026-03-24 • via Nuitee
S
Scott • couple • us
10
Wonderful stay and would recommend to anyone visiting London
Pros:

Very nice. The staff was very helpful and attentive

Cons:

Bathroom was a little small but it worked fine

2026-03-22 • via Nuitee
L
Luiz Louzada • family_with_children • br
10
Pros:

Hotel espetacular, proximidade do metrô, quarto e banheiro muito limpos e atenderam bem nossas expectativas.

Cons:

Quarto poderia ser um pouco maior.

2026-03-08 • via Nuitee
D
Daz • couple • gb
10
Wow , sublime . What a hotel
Pros:

First class, absolutely amazing.
So clean , so nice and amazing customer service

2026-03-07 • via Nuitee
P
Paul • family_with_children • gb
10
More than worth the price - great location, building and staff
Pros:

Location is perfect, staff are super professional and helpful

Cons:

Literally nothing we didn't like

2026-03-01 • via Nuitee
R
Reis • extended_group • br
10
2026-02-26 • via Nuitee
M
Markus • family_with_children • de
6
Disappointed
Pros:

Lobby impressive, rooms clean

Cons:

Reception and breakfast Not Well trained or Not interested in good Service. Not unfriendly, but disappointing in first class Hotel. Very little storage in rooms, breakfast Buffet seemed great, but breakfast was a little chaotic at Times. Would book here again

2026-02-26 • via Nuitee
L
Leandro • family_with_children • br
9
Pros:

Localização excelente. Atendimento dos funcionários. Limpeza excelente. Cama excelente.

2026-02-24 • via Nuitee
S
sheilafri • Family
10
Beautiful Hotel
Pros:

We were upgraded to a family room. It was exceptional—two bedroom and two baths. We don’t take advantage of concierge, etc but service was very attentive.

2026-02-21 • via Tripadvisor
M
marcucu • Family • San Diego, California
10
Beautiful Hotel
Pros:

Amazing customer service and great location. My family truly enjoyed our stay at the beautiful St. Ermin’s hotel in London

2026-02-20 • via Tripadvisor
S
sueribot • Family
10
St Ermin’s is a very special place
Pros:

We had a wonderful stay our third year in a row! The staff and service are exceptional! Juan and Gary who are part of the concierge treat us like family…Stelio’s does the same and Stefani tge bar Manager is very gracious and provides very personal service! The front desk staff is also very accommodating.
We thank you all for making our family trip once again very special!
The Ribot’s

2026-02-18 • via Tripadvisor
J
jackbP5225DX • Family
10
St Ermins Bar
Pros:

I have stayed at St Ermins for years with my family. The bar staff, specially Daniel, are incredibly accommodating and add to the great atmosphere constantly present at the bar. A must visit for any guests.

2026-02-17 • via Tripadvisor
7
736fiona • Solo travel • Great Missenden, Buckinghamshire, England
10
Felt like a 5 star experience
Pros:

This is a hotel labeled as 4 star and far better than many 5 star hotels I've stayed in.
The friendliness and helpfulness of staff is excellent, my room was beautifully equipped and the whole hotel is spotlessly clean.
I'd highly recommend it.

2026-02-17 • via Tripadvisor