SureStay Plus by Best Western Alamogordo White Sands

Hotels
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SureStay Plus Hotel by Best Western
7.9 (180 reviews)
1020 S White Sands Blvd , Alamogordo , US
+1 575-434-4200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location near White Sands / close to park
Friendly, helpful staff (multiple mentions, including Ms. Ray)
Generally clean rooms and comfortable beds for many guests
Good/very good complimentary breakfast noted by several reviewers
Good value / fair price for location
Staff provided helpful extras (e.g., sleds for park visits)
Cons:
Cleanliness issues reported: dirty floor, stains, reused sheets, cigarette smell
Overbooking incident that left a guest without a room
Broken amenities: ice machines, coffee machine, vending issues
Noisy or ineffective air conditioners and small pillows
Small/dilapidated bathrooms and pool cleanliness concerns
Dogs barking early in the morning

Categories

Cleanliness
7.2
Mixed comments: several guests praised a very clean facility, towels and bed lines, but multiple reports of dirty floors, reused/soiled sheets, stains on comforters and cigarette smell lower the score.
Service
8.3
Generally strong: numerous mentions of very friendly, helpful staff (including praise for Ms. Ray and staff lending sleds). One serious negative (an overbooking that forced a guest out) slightly reduces the score.
Location
8.6
Frequently highlighted as a major positive: close to White Sands/park, easy to find and well situated for visitors—consistent favorable mentions justify a high score.
Room Quality
7.6
Mixed: many found rooms comfortable and tidy, but issues reported with loud air conditioners, small bathrooms, small pillows and occasional strong odors.
Amenities
7.1
Inconsistent: complimentary breakfast and sled loaning were positives, but multiple broken machines (ice, coffee), loud AC, missing vending/ice and an unclean pool drag the rating down.
Value for Money
8.4
Often described as good value or a great price for the location and basic comfort—many guests recommended it for a budget/stay-over near the park.
Food and Beverage
7.8
Breakfast received several positive notes (very good, satisfactory), but complaints include limited availability for early departures and lack of coffee/working machines for some guests.
Overall Experience
8.2
Overall stays were generally positive—clean, comfortable rooms and friendly staff near the park—tempered by service/cleanliness incidents (overbooking, linen/stain issues and amenity failures).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location

The Quality Inn & Suites hotel is ideally situated near key attractions such as Flickinger Center for Performing Arts and New Mexico State University at Alamogordo. White Sands National Monument, Ruidoso Downs Race Track and Casino, and other popular destinations are just minutes away.

Amenities Galore

Start your day with a delicious complimentary breakfast featuring hot waffles. Stay active in the exercise room, take a refreshing dip in the seasonal outdoor pool, or have a picnic in the sunny outdoor area. Business travelers will appreciate the free local calls, high-speed Internet, and on-site copy/fax services.

Comfortable Rooms

Each room is equipped with essential amenities like refrigerators, microwaves, and cable TV with HBO. Upgrade to an executive suite for added space and convenience. And remember, all rooms are non-smoking for a pleasant stay.

Book your stay at Quality Inn & Suites for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Location

Guest Reviews

7.9
Based on 180 reviews
Cleanliness: 7.2
Service: 8.3
Location: 8.6
Room Quality: 7.6
Amenities: 7.1
Value for Money: 8.4
Food and Beverage: 7.8
Overall Experience: 8.2
M
Michelle • family_with_children • us
7
It was good
Pros:

Breakfast was very good

Cons:

Floor in the room was dirty. Turned my white socks black

2026-10-27 • via Nuitee
A
Anna • solo_traveller • es
7
Pros:

Es pot esmorzar.
Habitacions sense moqueta i que es podien ventilar per la finestra (no sempre es poden obrir les finestres als hotels).
Estat de manteniment molt bé.

Cons:

Que no hi hagi habitacions reservades per a mascotes/no mascotes.

2026-10-25 • via Nuitee
J
Jan • couple • cz
10
2026-10-24 • via Nuitee
T
Thomas • couple • ch
8
2026-10-20 • via Nuitee
F
Fuerstenau • couple • us
7
Pros:

Ms. Ray behind the desk was wonderful, professional, but mostly helpful.

Cons:

1) The lock on the door did not work.
2) The sheets were not soft.
3) the air conditioner did not cool.

2026-10-18 • via Nuitee
W
Wendy • couple • us
1
Very disappointed
Pros:

Nothing didn’t stay.

Cons:

At 3:10 pm we got a call that they overbooked that night & couldn’t accommodate us after I had made reservations 10 months in advance!!!

2026-10-16 • via Nuitee
J
JOHN • couple • us
8
This is no place fancy but very suitable for a night.
Pros:

In lodging, we look for comfort and convenience at a reasonable price. SureStay Alamogordo rates GOOD if not outstanding. It was tidy enough and breakfast very satisfactory.

Cons:

This is a motel facility. Our room was rather a distance from the front desk and dining area --- would be an inconvenience during rain.

2026-10-15 • via Nuitee
J
Javier • family_with_children • us
9
Great price nice location
Pros:

Big rooms

Cons:

Small bathroom

2026-10-14 • via Nuitee
L
Leah • solo_traveller • us
9
2026-10-14 • via Nuitee
T
thomas • couple • us
9
Pros:

close to the National Park room was clean and staff was friendly

2026-10-13 • via Nuitee
A
April • couple • us
10
Staff is very friendly and helpful. Rooms are clean and location is great.
Pros:

Extremely clean and great location

2026-10-12 • via Nuitee
N
Nancy • couple • us
5
Pros:

Personnel was very nice, close to White Sands, good price

Cons:

Air conditioner was very loud, bed pillows were extremely small, dogs were barking early in the morning

2026-10-12 • via Nuitee
M
Masood • solo_traveller • us
6
Great staff, need work on cleanliness
Pros:

The location was great and place lend us sleds for the park

Cons:

Cleanliness was a issue.. sheet were reused without cleaning. Had black marks on comforter and the fitted sheet had some sort of stains.

2026-10-12 • via Nuitee
J
Judit • solo_traveller • de
9
Pros:

Enjoyed our stay. Everything was well.

2026-10-11 • via Nuitee
J
JoAnn • solo_traveller • us
9
Pros:

Towels and bed lines are super nice. Very clean facility

Cons:

No coffee available for us early departures. Also super flooded with crickets around the doors, but Mother Nature doesn't care about whose area it is

2026-10-08 • via Nuitee
J
Jennings • solo_traveller • us
10
2026-09-17 • via Nuitee
E
Ethel • couple • hn
10
Pros:

Everything was good!

2026-09-06 • via Nuitee
B
Bergstrom • solo_traveller • us
10
Pros:

It was very easy to find, clean and quiet

Cons:

Nothing

2026-09-02 • via Nuitee
J
James • solo_traveller • us
6
Meh.
Pros:

Clean room

Cons:

Coffee machine broken, BOTH ice machines broken, and re: the latter all the tap water in my room was hot and tasted bad

2026-08-25 • via Nuitee
S
Satiro Alieno • solo_traveller • it
8
Buona tappa per White Sands NP
Pros:

Struttura scelta soprattutto per fare tappa on-the-road in visita al White Sands NP, non ha deluso le aspettative di qualitá e prezzo. Consigliato.

2026-08-21 • via Nuitee