The Row Hotel, BW Signature Collection

Hotels
•
Best Western
8.2 (661 reviews)
2404 Stevens Creek Blvd, San Jose, California, 95128 , San Jose , US
1-408-426 9416

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Pets allowed

Facilities

Express check-out
24-hour front desk
Express check-in/check-out
Wheelchair accessible
Express check-out
Smoke-free property
Express check-in
Free self parking
24-hour fitness facilities
Food and water bowls

Review Highlights

Pros:
Cleanliness
Comfortable beds
Location near malls
Good breakfast
Cons:
Noisy environment
Poor room maintenance
Limited amenities

Categories

Cleanliness
7.2
Multiple reviews indicated issues with cleanliness, such as hair and an overall dirty appearance.
Service
9.2
Staff was noted as amazing in some reviews, indicating a generally positive sentiment.
Location
8.2
Location is convenient to malls but noted for being noisy at times, affecting overall sentiment.
Room Quality
6.7
Some guests reported outdated and poorly maintained rooms, leading to a lower rating.
Amenities
7.7
Amenities are minimal with no pool or hot tub, which was a concern for guests.
Value for Money
8.7
While issues were noted, some guests found the expense reasonable for the location.
Food and Beverage
8.7
Breakfast was positively mentioned, contributing to a good sentiment.
Overall Experience
9.2
Despite issues, many guests appreciated the experience overall based on location and certain amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:57

Property Description

Discover comfort and convenience at The Row Hotel, BW Signature Collection, your perfect getaway in San Jose.

Recreation and Fitness
Stay active in our 24-hour fitness center, allowing you to maintain your workout routine at any hour, or unwind after a long day.

Modern Amenities
Each of our 55 air-conditioned rooms is equipped with memory foam beds and Smart televisions, providing a cozy atmosphere where you can relax and recharge. Enjoy complimentary wireless internet to stay connected during your visit.

Location and Accessibility
Located in the heart of a bustling shopping district, you're just minutes away from attractions like the Santana Row Shopping Center and Westfield Valley Fair Mall, making it easy to explore and indulge in retail therapy.

Don't miss the opportunity to book your stay at The Row Hotel today and enjoy a seamless experience in San Jose!

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.2
Based on 661 reviews
Cleanliness: 7.2
Service: 9.2
Location: 8.2
Room Quality: 6.7
Amenities: 7.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9.2
R
Ravan • couple • us
1
👎
Pros:

.👎

Cons:

👎

2026-03-27 • via Nuitee
M
Marc • couple • us
1
Never again
Pros:

Almost nothing. Not user friendly with only technology to help, even no phone in room!

2026-03-27 • via Nuitee
Y
Yahui • extended_group • tw
7
Pros:

Breakfast, gym, and service were excellent

Cons:

Terrible sleep due to AC noise

2026-03-26 • via Nuitee
A
Aleah • couple • us
4
Would NOT Stay Here Again - Yikes
Pros:

The check in process was quick and easy with an attendant at the front desk. The parking was also close, under the building itself, without having to deal with street parking - enough parking spaces and room to load and unload. The TV in the room also worked well. The coffee from the continental breakfast was pretty good.

Cons:

317 was our room number, deluxe king. The traffic noise was AWFUL, and there is an intersection right outside the bedroom window. There is constant unmuffled exhaust noise, especially taking off from that intersection, as there is a freeway interchange a little bit within walking distance that everyone is trying to get to. I asked for ear plugs, and was told they would be provided, but they were not provided - we went and got our own. The air conditioning unit and the fan in our room also were somewhat loud, although we got used to that.

I did not try the jetted tub, as the floor and side of had chipping surfaces and it looked dirty. I was expecting something that looked remodeled and fresh, but instead, it looked run down and as if it was in use for a decade. There were scuffs on the walls that had been haphazardly painted over, permanent stains on the rug, and just general signs of wear and tear that no one had put effort into taking care of.

Also, as soon as you walk further into the neighborhood - it's extremely dumpy and sketchy looking. Not somewhere you want to be after dark. Finally, they have a kiosk machine with some creepy person on video to "help" you when there is no one at the desk - just keep someone at the desk.

The continental breakfast leaves a lot to be desired - just warmed over food from a freezer, kind of lame. I actually think McDonalds would have been better, frankly. They also do not air condition the hallways or common areas like they do the room, so it is extremely hot and muggy in those areas.

2026-03-25 • via Nuitee
R
Rigo • solo_traveller • us
8
Room and bed was ok
Pros:

Location is bad in the ghetto. Breakfast was ok

Cons:

The location not safe outside

2026-03-24 • via Nuitee
A
Angela • solo_traveller • us
10
2026-03-23 • via Nuitee
J
Jenina • couple • us
8
2026-03-22 • via Nuitee
J
Jonathan • solo_traveller • au
8
Pros:

Perfectly comfortable given the price point. Complimentary breakfast was surprisingly good. Reasonable location.

2026-03-18 • via Nuitee
S
Susan • couple • us
9
Quick!
Pros:

Clean, close to the airport, breakfast

Cons:

No complaints! Fit our needs.

2026-03-17 • via Nuitee
S
Stacey • couple • us
9
2026-02-24 • via Nuitee
B
Brynn • solo_traveller • us
3
I wouldn’t never stay at this hotel unless I expected nothing but a bed and shower
Pros:

The rooms were clean and parking was easily accessible

Cons:

When I checked in, there was no one at the front I had to wait around for someone to come out. I could barely hear her and did not explain well the process of checking in.

During the process of gathering my stuff and checking my email. I left my key at the front desk. In the morning when I realized I was missing my keys. I tried to talk to someone at the front and there was no one there except for someone on the kiosk who just told me he wasn’t there last night. He didn’t know what to do. I finally found someone loading the breakfast buffet and asked him to call the manager. It took too long to get someone to assist me. The guy who was working at the breakfast buffet, finally went behind the desk and searched through two drawers, which took him a while, and my keys were there.

While I did leave my keys at the front desk I’d assume there was support staff to assist their patrons. I travel monthly and I’ve never stayed in a hotel that was so hard to contact.

For $200 a night I am beyond unhappy with my stay.

2026-02-24 • via Nuitee
S
simone • solo_traveller • us
8
2026-02-12 • via Nuitee
F
Frances • solo_traveller • us
8
2026-02-10 • via Nuitee
C
Christel • family_with_children • us
7
Pros:

Everything was fine with staff and cleanliness

Cons:

Broken plugs so could bit charge phone.

2026-01-29 • via Nuitee
C
Charity • solo_traveller • us
10
2026-01-29 • via Nuitee
M
Margaret • couple • us
10
Pros:

Clean and very comfortable. Very modern.

2026-01-29 • via Nuitee
M
Maria • couple • us
10
2026-01-28 • via Nuitee
J
Joey • family_with_children • us
10
2026-01-27 • via Nuitee
S
Sandra • couple • us
9
Comfortable and very clean. Expect some car noise but reasonable.
Pros:

Very clean and comfortable . First thing I noticed was the clean smell

Cons:

The car traffic was very audible. Maybe it was just bad luck. (A bike kept driving by that was very loud and definitely showing off for a bit. ) it is in the city, so not unexpected.

2026-01-27 • via Nuitee
B
Bradford • couple • us
9
2026-01-26 • via Nuitee