The Row Hotel, BW Signature Collection

Hotels
•
Best Western
8.2 (661 reviews)
2404 Stevens Creek Blvd, San Jose, California, 95128 , San Jose , US
1-408-426 9416

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Pets allowed

Facilities

Express check-out
24-hour front desk
Express check-in/check-out
Wheelchair accessible
Express check-out
Smoke-free property
Express check-in
Free self parking
24-hour fitness facilities
Food and water bowls

Review Highlights

Pros:
Cleanliness
Comfortable beds
Location near malls
Good breakfast
Cons:
Noisy environment
Poor room maintenance
Limited amenities

Categories

Cleanliness
7.2
Multiple reviews indicated issues with cleanliness, such as hair and an overall dirty appearance.
Service
9.2
Staff was noted as amazing in some reviews, indicating a generally positive sentiment.
Location
8.2
Location is convenient to malls but noted for being noisy at times, affecting overall sentiment.
Room Quality
6.7
Some guests reported outdated and poorly maintained rooms, leading to a lower rating.
Amenities
7.7
Amenities are minimal with no pool or hot tub, which was a concern for guests.
Value for Money
8.7
While issues were noted, some guests found the expense reasonable for the location.
Food and Beverage
8.7
Breakfast was positively mentioned, contributing to a good sentiment.
Overall Experience
9.2
Despite issues, many guests appreciated the experience overall based on location and certain amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:57

Property Description

Discover comfort and convenience at The Row Hotel, BW Signature Collection, your perfect getaway in San Jose.

Recreation and Fitness
Stay active in our 24-hour fitness center, allowing you to maintain your workout routine at any hour, or unwind after a long day.

Modern Amenities
Each of our 55 air-conditioned rooms is equipped with memory foam beds and Smart televisions, providing a cozy atmosphere where you can relax and recharge. Enjoy complimentary wireless internet to stay connected during your visit.

Location and Accessibility
Located in the heart of a bustling shopping district, you're just minutes away from attractions like the Santana Row Shopping Center and Westfield Valley Fair Mall, making it easy to explore and indulge in retail therapy.

Don't miss the opportunity to book your stay at The Row Hotel today and enjoy a seamless experience in San Jose!

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.2
Based on 661 reviews
Cleanliness: 7.2
Service: 9.2
Location: 8.2
Room Quality: 6.7
Amenities: 7.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9.2
S
simone • solo_traveller • us
8
2026-02-12 • via Nuitee
F
Frances • solo_traveller • us
8
2026-02-10 • via Nuitee
M
Margaret • couple • us
10
Pros:

Clean and very comfortable. Very modern.

2026-01-29 • via Nuitee
C
Charity • solo_traveller • us
10
2026-01-29 • via Nuitee
C
Christel • family_with_children • us
7
Pros:

Everything was fine with staff and cleanliness

Cons:

Broken plugs so could bit charge phone.

2026-01-29 • via Nuitee
M
Maria • couple • us
10
2026-01-28 • via Nuitee
S
Sandra • couple • us
9
Comfortable and very clean. Expect some car noise but reasonable.
Pros:

Very clean and comfortable . First thing I noticed was the clean smell

Cons:

The car traffic was very audible. Maybe it was just bad luck. (A bike kept driving by that was very loud and definitely showing off for a bit. ) it is in the city, so not unexpected.

2026-01-27 • via Nuitee
J
Joey • family_with_children • us
10
2026-01-27 • via Nuitee
B
Bradford • couple • us
9
2026-01-26 • via Nuitee
V
Vladyslav • solo_traveller • us
10
2026-01-23 • via Nuitee
S
Serna • couple • us
10
2026-01-22 • via Nuitee
L
Luis • couple • us
10
2026-01-22 • via Nuitee
E
Ezra • solo_traveller • us
10
2026-01-22 • via Nuitee
M
Mohammad Bilal • family_with_children • ca
5
2026-01-21 • via Nuitee
S
Stephanie • family_with_children • us
6
2026-01-21 • via Nuitee
E
Ethan • solo_traveller • kr
8
Went well; very convenient for my purposes. Was able to sleep well.
Pros:

Nice bed, very spacious room. Very good features within the room.

Cons:

The room key (code box) kept saying battery needed replacement. The deadbolt for the door didn't fit in the slot and so was useless. The bathroom fan made a very unpleasant noise when used. When the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor of my room.

2026-01-20 • via Nuitee
J
Joanne • family_with_children • us
1
I will never stay in this hotel again
Pros:

Bed is comfy

Cons:

No 24hrs front desk staff. Woke up because someone’s opening our door. Turns out front desk gave my room to another one. Unacceptable! Scared the hell out of me! Tried calling but no one’s answering

2026-01-20 • via Nuitee
M
Margareth • couple • us
10
2026-01-20 • via Nuitee
H
Hitomi • solo_traveller • us
7
2026-01-19 • via Nuitee
A
Ana • solo_traveller • us
6
Pros:

Breakfast. Small property not crowded

Cons:

Some areas need a little TLC
The bathroom door door needs to be closed otherwise will hit your head
Towels need to be more whites

2026-01-19 • via Nuitee