Holiday Inn London Sutton by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8 (3313 reviews)
Gibson Road , Sutton , gb
+44 371 942 9113

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Outdated amenities
Inconsistent breakfast pricing

Categories

Cleanliness
7.33
Several reviews mentioned cleanliness issues.
Service
8.8
Staff very helpful and friendly across multiple reviews.
Location
8.34
Great location near transportation and safe area.
Room Quality
7.79
Rooms were generally described as comfortable and spacious.
Amenities
7.82
Good facilities available, but some felt outdated.
Value for Money
8.28
Good value mentioned particularly in relation to pricing.
Food and Beverage
7.83
Breakfast was appreciated, though some inconsistencies reported.
Overall Experience
7.8
Overall positive experience reported with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:05

Property Description

Luxurious Leisure Facilities

Guests at Holiday Inn London Sutton enjoy complimentary access to the Spirit Health Club, featuring an indoor heated swimming pool, hot tub, sauna, and steam room. Perfect for unwinding after a busy day of exploring.

Modern Accommodations

Experience comfort in contemporary rooms with en suite facilities and Freeview TV, ensuring a relaxing stay for every guest.

Dining Excellence

Indulge in modern British cuisine at the Junction Restaurant, or savor a drink in the bar and lounge while catching up on the latest in satellite TV entertainment.

Experience the perfect blend of comfort and convenience at Holiday Inn London Sutton. Book your stay now to enjoy these fantastic amenities and more.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Location

Guest Reviews

8
Based on 3313 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.34
Room Quality: 7.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 7.8
A
Andrew • couple • gb
5
Nice comfortable hotel but dampened experience due to nearby construction work noise.
Pros:

The staff are friendly, bed/ pillows comfortable. A/c a god send in the hot weather, spacious enough with a comfortable chair and adequate sized desk area in the room. Clean too.

Cons:

Having stayed before I thought it would be a really good choice of hotel to work on some things at the desk and chair in cool air conditioning. All seemed great the night I checked in and I began on some work thinking that I would continue for a few more hours next morning.
However, I was awoken by the noise of construction work at 7.30am what I think is going to be a new college. Along with other noises like other residents allowing doors to their rooms ( rather than holding them before the slam, noisy kids running up and down corridors and hotel lorries below with deliveries )…my plans were disrupted as I could not focus and had not thought headphones would be needed.
So it would have been very helpful if the staff had pre warned me about the nearby construction work as I would have then chosen I different location.

2026-08-15 • via Nuitee
M
Markus • family_with_children • de
7
Es war sonst wieder einmal echt schön besonders die Anbindung mit dem Zug nach London!!
Pros:

Lage gut , aber schon sehr in die Jahre gekommen . Modernisierung der Zimmer müsst schon vor 2 Jahren gemacht worden sein!!
Auch Badezimmer ich war 3 mal da und nix verändert!!! Personal sehr nett!! Frühstück zu vernünftigen Preisen !!! Trennung zwischen Touristen und Geschäftsleuten beim Frühstück!!!

Cons:

Parkplatz total verdreckt . Schwimmbecken nicht nur für Hotelgäste

2026-08-15 • via Nuitee
D
Dalya • couple • gb
6
Pros:

Good

2026-08-15 • via Nuitee
Y
Yianakis • solo_traveller • gb
8
2026-08-14 • via Nuitee
J
Julie • solo_traveller • gb
10
Pros:

Access to pool and gym.
Comfortable rooms.
Parking on site.

Cons:

Nothing.

2026-08-14 • via Nuitee
C
Carolyn • solo_traveller • gb
8
2026-08-13 • via Nuitee
C
Carole • solo_traveller • es
10
Pros:

Everything suitable

Cons:

Problem with my sons room air condition

2026-08-12 • via Nuitee
C
Carole • solo_traveller • es
9
Pros:

Everything

Cons:

The air conditioning dif not work and after 3 telephonr calls nobody turned up. We were goven free breakfasts as compendation

2026-08-12 • via Nuitee
R
Renee • family_with_children • gb
9
2026-08-11 • via Nuitee
R
Raza • couple • gb
10
2026-08-11 • via Nuitee
T
Tecchio • family_with_children • gb
10
2026-08-10 • via Nuitee
D
Djamila • couple • nl
8
2026-08-10 • via Nuitee
C
Caple • solo_traveller • gb
7
Pros:

Staff were good, especially the guy at the restaurant . Friendly bar staff

Cons:

Rooms are a bit dated now and looking tired.

2026-08-10 • via Nuitee
S
SHIXIONG • family_with_children • gb
8
2026-08-09 • via Nuitee
G
Geraldine • family_with_children • gb
7
Pros:

Great location, clean and friendly staff

Cons:

Beds are too small even in a double family room and extremely uncomfortable.
Bathroom could do with an update

2026-08-09 • via Nuitee
J
Jacqueline • family_with_children • gb
5
I dont think I’ll come back again
Pros:

The mini bar

Cons:

The uncleanliness
The faulty tv

2026-08-08 • via Nuitee
A
Anugoli • solo_traveller • gb
7
Pros:

The serenity was good.

Cons:

The swimming pool.

2026-08-07 • via Nuitee
C
Charlotte • family_with_children • gb
4
2026-08-07 • via Nuitee
M
Marco • extended_group • gb
8
2026-08-07 • via Nuitee
H
Heidi • family_with_children • gb
8
2026-08-07 • via Nuitee