The Black Swan Lee - Lenox, an Ascend Collection Hotel

Hotels
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Ascend Collection
8.6 (779 reviews)
435 Laurel Street , Lee , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Good location
Scenic views
Cons:
Noise from upstairs
Limited breakfast variety
Inconvenience with shower handle

Categories

Cleanliness
8.59
Room was clean and attractive, property is very clean.
Service
8.86
Staff is very friendly and accommodating.
Location
8.8
Location is prime! Close to things to see, beautiful view of the lake.
Room Quality
8.45
Room was spacious and comfortable, but some furniture showed its age.
Amenities
8.58
Standard quality for this hotel tier.
Value for Money
8.54
Overall excellent value for the price.
Food and Beverage
8.29
Breakfast was good but not exceptional, limited variety.
Overall Experience
8.66
Overall a great stay, would consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:03

Property Description

Explore the Berkshires
Located in the foothills of the Berkshire Mountains, The Black Swan Lee - Lenox offers easy access to top attractions like Tanglewood Music Festival and Norman Rockwell Museum. Enjoy outdoor activities at Laurel Lake and nearby golf courses and ski slopes.

Dine and Unwind
Indulge in a meal or cocktail at the Bombay Bar & Grill while admiring the sunset over the lake. After a day of exploring the Berkshires, relax and recharge at this serene location.

Modern Amenities
Experience comfort in spacious non-smoking rooms equipped with modern amenities like refrigerators, Keurig coffee makers, and whirlpool bathtubs. Stay connected with free Wi-Fi and enjoy the convenience of free local calls during your stay.

Book your stay at The Black Swan Lee - Lenox, Ascend Hotel Collection for a memorable Berkshires getaway.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 779 reviews
Cleanliness: 8.59
Service: 8.86
Location: 8.8
Room Quality: 8.45
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 8.29
Overall Experience: 8.66
L
lisa • solo_traveller • us
10
Friendly, helpful staff. Clean comfortable place in great location.
2026-01-25 • via Nuitee
A
alfonso • family_with_children • cr
10
2026-01-23 • via Nuitee
S
Senji Laxme • couple • us
9
Comfortable and safe
Pros:

The rooms were clean and had all essentials. The location is great, accessible, walking distance to the lake. The lake looked breathtaking even though we went in winter and it was frozen.

Cons:

The breakfast was minimal, mostly pre-made basic items but can't complain. Would have preferred to have access to free drinking water during the stay. Parking situation was a bit complicated because we stayed over the weekend and the lot was full.

2026-01-22 • via Nuitee
T
Therese • solo_traveller • us
10
Perfect place to rest, relax, or use as a home base to explore the area.
Pros:

Location is great.
The lake, even frozen is beautiful.
Beds are comfortable and the place is very quiet.

2026-01-22 • via Nuitee
A
Angela • couple • us
8
2026-01-22 • via Nuitee
B
brian • couple • us
8
We'd Stay there again it was nice
Pros:

It was nice! I thought everyone was friendly. I thought the rooms were pretty quiet/insulated.

2026-01-20 • via Nuitee
R
Rada • couple • us
10
2026-01-20 • via Nuitee
N
Nelson • solo_traveller • us
7
Clean and comfortable.
Pros:

Room was clean and well lit. Bed was comfortable.

Cons:

Got there late; checked out early. Didn't stay long enough to appreciate the view.

2026-01-20 • via Nuitee
M
Michele • extended_group • us
1
Nice until a very heavy mirrored closet door fell off the hinge
Pros:

The very heavy closet door was broken and came off the hinge and fell on me. It was very heavy and took several minutes to try and get it propped back up. Very dangerous to say the least and definitely not what I planned on doing when paying for a room

Cons:

Please see above. I wrote the issue in the wrong box

2026-01-20 • via Nuitee
J
Joyce • couple • us
9
Over all, we loved our stay.
Pros:

The breakfast was adequate. Fresh fruit mixture would have been nice. The friendliness of the staff made checking in very easy. One of the men carried our suitcases to the second floor for us. Very much appreciated by us old folks in our eighties.

Cons:

The bathtub should have a grab bar and a mat to help prevent slipage. A second chair in the room would have been nice.

2026-01-19 • via Nuitee
D
Diana • couple • us
9
We enjoyed a wonderful two day get-away for a very reasonable price.
Pros:

Snow cooperated to make the view on the lake extraordinary. The women on call for the breakfast room were doing a fine job of keeping all the choices well supplied and all the tables clean.

2026-01-19 • via Nuitee
D
David • solo_traveller • us
10
2026-01-19 • via Nuitee
R
Robert • couple • us
9
I would certainly consider returning.
Pros:

Room was fine. Location is prime! Breakfast very good. On site Indian restaurant is wonderful.

Cons:

Not enough hot water for even a quick rinse in the shower.

2026-01-19 • via Nuitee
M
michael • solo_traveller • us
10
2026-01-19 • via Nuitee
L
LAUREL • couple • us
10
We were very comfortable- will book again next time we're in the area.
Pros:

very clean, room was right on the lake, amazing restaurant on premises, boat and kayaks available for rent. Nice hot shower.

2026-01-19 • via Nuitee
M
Muchelle • couple • us
10
Pros:

The location was great and the Indian restaurant on site was great!

2026-01-19 • via Nuitee
C
Carol • couple • us
10
Though it was only for one night, it was a perfect stay!
Pros:

Loved the view from the dining areas!
The size of the room was perfect
Noise level was just fine.
Everyone was so accommodating and friendly

Cons:

Wish breakfast went later than 10 am but we understand.
The handle from the shower nozzle fell off . It was a little inconvenient. I did tell the front desk on our way out!

2026-01-19 • via Nuitee
L
Laurie • couple • us
8
We would definitely stay here again.
Pros:

Our room was exceptionally clean, bathroom updated and spotless, no bad chemical smells, bedding comfortable, extra pillows on bed, quiet air conditioner. We were pleasantly surprised by the Indian restaurant on site which had a lovely ambience after dark, friendly service and acceptable food.

Cons:

There was a bit of road noise in the early morning as our room was facing the street, but I would still request the same room next time as it was quiet inside the hotel. The common areas, hallways and such, are somewhat dated and worn, but the room was updated and clean.

2026-01-19 • via Nuitee
C
Carl • couple • us
10
Awesome
Pros:

Everything

Cons:

The restaurant menu

2026-01-19 • via Nuitee
T
Thomasina • solo_traveller • us
9
Overall I would recommend this hotel to stay for a basic, clean room.
Pros:

Breakfast wasn’t very good. I had part of cup of coffee and an old banana. Room was clean and they accommodated my request for a first floor room. WiFi didn’t work most of the time. No view, parking lot. Only problem I had was beginning at checking my keycard didn’t work but was easily fixed by front office staff.

Cons:

Room was on first floor, was clean, had a frig in it so I put my bottled water in it. Lots of pillows so I was comfortable.the hotel was a in a good location for where I was visiting.

2026-01-19 • via Nuitee