The Black Swan Lee - Lenox, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.6 (882 reviews)
435 Laurel Street , Lee , US
+1 413-846-1881

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Good location
Scenic views
Cons:
Noise from upstairs
Limited breakfast variety
Inconvenience with shower handle

Categories

Cleanliness
8.59
Room was clean and attractive, property is very clean.
Service
8.86
Staff is very friendly and accommodating.
Location
8.8
Location is prime! Close to things to see, beautiful view of the lake.
Room Quality
8.45
Room was spacious and comfortable, but some furniture showed its age.
Amenities
8.58
Standard quality for this hotel tier.
Value for Money
8.54
Overall excellent value for the price.
Food and Beverage
8.29
Breakfast was good but not exceptional, limited variety.
Overall Experience
8.66
Overall a great stay, would consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:03

Property Description

Explore the Berkshires
Located in the foothills of the Berkshire Mountains, The Black Swan Lee - Lenox offers easy access to top attractions like Tanglewood Music Festival and Norman Rockwell Museum. Enjoy outdoor activities at Laurel Lake and nearby golf courses and ski slopes.

Dine and Unwind
Indulge in a meal or cocktail at the Bombay Bar & Grill while admiring the sunset over the lake. After a day of exploring the Berkshires, relax and recharge at this serene location.

Modern Amenities
Experience comfort in spacious non-smoking rooms equipped with modern amenities like refrigerators, Keurig coffee makers, and whirlpool bathtubs. Stay connected with free Wi-Fi and enjoy the convenience of free local calls during your stay.

Book your stay at The Black Swan Lee - Lenox, Ascend Hotel Collection for a memorable Berkshires getaway.

Important information:

You must show a valid photo ID and credit card upon check-in.
We are only Dog-Friendly, no other pets are allowed. We allow up to 2 dogs, maximum of 55 pounds each. There is a 1 time $50 cleaning fee that will be charged at check in. Please contact us if you have any more questions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Location

Guest Reviews

8.6
Based on 882 reviews
Cleanliness: 8.59
Service: 8.86
Location: 8.8
Room Quality: 8.45
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 8.29
Overall Experience: 8.66
J
James • couple • us
10
2026-10-29 • via Nuitee
R
Richard • couple • us
9
2026-10-29 • via Nuitee
A
Anu • couple • us
8
2026-10-29 • via Nuitee
D
Daniel • family_with_children • uy
7
Muy bonita vista del lago
Pros:

El estar a la orilla del lago y la buena atención en recepción

Cons:

Que por estar en una habitación de planta baja se nos complicó algo el descanso por tener en la habitación superior huéspedes ruidosos...

2026-10-29 • via Nuitee
C
Christina • couple • us
9
Great spot on peaceful lake with breakfast included
Pros:

Room and breakfast had great view. Boat rental was convenient

Cons:

Some noise from other rooms

2026-10-28 • via Nuitee
J
Jörg • family_with_children • de
7
Eigentlich hätte es schön werden sollen.
Pros:

Schön am See gelegen. Sehr ruhig. Das Restaurant hat eine gute indische Küche .

Cons:

Wir wollten eigentlich Seeblick buchen. Offensichtlich falsches Zimmer ausgewählt. Der Preisunterschied ist unerheblich. Ein Upgrade vor Ort wurde strikt abgelehnt.
Warum: weil ich bei Booking die falsche Kategorie gewählt habe. Das habe ich nicht verstanden und werde es wohl auch nicht verstehen.

2026-10-25 • via Nuitee
R
Ronald • extended_group • de
10
2026-10-23 • via Nuitee
C
Christopher Sam • couple • in
8
2026-10-22 • via Nuitee
D
Daniel • couple • us
8
Pros:

Very good location

Cons:

We wished we booked a room on the lake side.
A more traditional restaurant would have been great.

2026-10-20 • via Nuitee
K
KEVIN • family_with_children • us
5
2026-10-20 • via Nuitee
L
Lisa • couple • us
10
Pros:

Beautiful hotel
Clean
Friendly staff

2026-10-18 • via Nuitee
G
Gwenn • extended_group • us
8
Expensive for what it is but clean and convenient.
Pros:

This property is centrally located. The room is standard size, dated decor but clean, well lit. Excellent Indian restaurant on site.

Cons:

The deck overlooking the lake only had two chairs and looked like it might not be safe due to rotting wood

2026-10-18 • via Nuitee
R
Robert • couple • us
2
No phone service. WiFi in and out constantly
Pros:

Breakfast was awful

Cons:

Cold eggs
Pre packaged sandwich

2026-10-18 • via Nuitee
M
Miwako • solo_traveller • us
8
2026-10-17 • via Nuitee
S
Susan • solo_traveller • us
7
Unfortunately, there was a dog in a near by room that barked.
Pros:

Nice view

2026-10-16 • via Nuitee
J
Jon • couple • us
9
2026-10-13 • via Nuitee
J
Joyce • couple • us
9
2026-10-12 • via Nuitee
Y
Yossef • couple • il
9
Good location, value to price
Pros:

The breakfast was reasonable
The bed was comfortable

Cons:

No elevator in the hotel

2026-10-11 • via Nuitee
C
Claudia • couple • us
9
Met the expectations of a quiet one-night getaway in the Berkshires
Pros:

The view on the lake was perfect for a fall outing. Service was so personable and welcoming. Easy to get to adjacent towns.

Cons:

Rooms were a little dated but clean and comfortable.

2026-10-11 • via Nuitee
A
Anna • couple • us
6
Pros:

Breakfast was supposed to be a 6:00 am. We had to leave early but they were not open. One of the reasons I selected this facility because it had a restaurant. I never saw it was an Indian food restaurant. Too bad. The room was very clean and nice and the staff was very nice.

2026-10-09 • via Nuitee