The Black Swan Lee - Lenox, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.6 (847 reviews)
435 Laurel Street , Lee , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Good location
Scenic views
Cons:
Noise from upstairs
Limited breakfast variety
Inconvenience with shower handle

Categories

Cleanliness
8.59
Room was clean and attractive, property is very clean.
Service
8.86
Staff is very friendly and accommodating.
Location
8.8
Location is prime! Close to things to see, beautiful view of the lake.
Room Quality
8.45
Room was spacious and comfortable, but some furniture showed its age.
Amenities
8.58
Standard quality for this hotel tier.
Value for Money
8.54
Overall excellent value for the price.
Food and Beverage
8.29
Breakfast was good but not exceptional, limited variety.
Overall Experience
8.66
Overall a great stay, would consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:03

Property Description

Explore the Berkshires
Located in the foothills of the Berkshire Mountains, The Black Swan Lee - Lenox offers easy access to top attractions like Tanglewood Music Festival and Norman Rockwell Museum. Enjoy outdoor activities at Laurel Lake and nearby golf courses and ski slopes.

Dine and Unwind
Indulge in a meal or cocktail at the Bombay Bar & Grill while admiring the sunset over the lake. After a day of exploring the Berkshires, relax and recharge at this serene location.

Modern Amenities
Experience comfort in spacious non-smoking rooms equipped with modern amenities like refrigerators, Keurig coffee makers, and whirlpool bathtubs. Stay connected with free Wi-Fi and enjoy the convenience of free local calls during your stay.

Book your stay at The Black Swan Lee - Lenox, Ascend Hotel Collection for a memorable Berkshires getaway.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 847 reviews
Cleanliness: 8.59
Service: 8.86
Location: 8.8
Room Quality: 8.45
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 8.29
Overall Experience: 8.66
K
Karin • couple • us
9
2026-06-27 • via Nuitee
N
Nancy • solo_traveller • us
9
I like this property a lot. Rooms are comfortable, beds crisp and I fell right to sleep (that doesn’t usually happen whe
Pros:

Rooms are very clean and comfortable.

Cons:

The breakfast.

2026-06-27 • via Nuitee
J
James • couple • gb
8
Great for what we needed, room clean and comfortable.
Pros:

Lovely by the lake, staff were great. On site restaurant was very good!

2026-06-23 • via Nuitee
H
Helen • couple • us
4
Nice hotel in a good location, but the customer pets made for an unpleasant sleeping experience.
Pros:

Good location , nice comfy rooms

Cons:

Didn't realize that pets were allowed. Heard a dog barking late at night and early morning.

2026-06-23 • via Nuitee
B
Brutko • solo_traveller • us
9
2026-06-23 • via Nuitee
D
David • couple • us
10
Very good
Pros:

Fantastic Breakfast

Cons:

Different restaurant on site

2026-06-22 • via Nuitee
S
stephen • couple • us
9
2026-06-20 • via Nuitee
C
Cyndy Z • couple • us
9
An enjoyable stay and I would stay there again.
Pros:

They easily upgraded my room to a lake view, with a walk out patio. This was most relaxing for us! They had a small but satisfactory breakfast to get started for the day!

Cons:

There was a noisy bathroom fan, but it did not take away from our stay. It was reported the next morning.
Also must note the cell service was awful, but expect it was most of the area.

2026-06-19 • via Nuitee
N
Ninochka • solo_traveller • us
10
2026-06-18 • via Nuitee
T
Tenisha • solo_traveller • us
6
Pros:

The view of the lake
from the room was very nice.

Cons:

You should be able to smoke on your balcony that's the reason for getting one?

2026-06-12 • via Nuitee
O
Oded • family_with_children • il
9
Great stay, recommend taking the rooms facing the lake. It is lovely!
Pros:

Room was very nice! we had a view to the lake and the kids could play there.
Breakfast was good, lots of gluten-free options and helpful staff.

Cons:

on the plus side - they have a gym, but it is very basic. Could be better in this regard.

2026-06-11 • via Nuitee
S
Susan • couple • us
10
This place is a hidden Gem, will be staying there again.
Pros:

We Loved it was right on a lake, the Sunset was beautiful.

2026-06-11 • via Nuitee
G
Georgia • solo_traveller • us
10
2026-06-10 • via Nuitee
A
Anjan • couple • in
10
2026-06-08 • via Nuitee
J
Jiantong • couple • us
9
2026-06-07 • via Nuitee
K
kiah • couple • us
10
Gorgeous and Welcoming—best deal from here to Colorado
Pros:

Talk about bang for your buck! This place is stunning and the balcony upgrade was entirely worthwhile. Quiet, peaceful, and welcoming—you cannot go wrong at the Black Swan. We love when the sink is outside bathroom, and we super-appreciate the screen for fresh air from the balcony. Special thanks to Thilanka for the extra-hospitable check in, and Michelle who gave us late check out without hesitation!

Cons:

We were exhausted and kind of gross from a day on the road, so coming through the teeny lobby with all of our bags and coolers felt tough given the gorgeous restaurant and guests sharing the same space. Parking by that door was also at a premium. It’s great to have another entrance available further down, but it would be even better if there was roomier lobby situation.

2026-06-05 • via Nuitee
C
Chandra • couple • us
2
Not even a glorified motel 8
Pros:

Location on the lake is pleasant, though a significant number of rooms have only a parking lot view

Cons:

Significantly overpriced for the experience
Lack of transparency regarding policies, restrictions, fees. Anything you may have to sign at the hotel regarding policies or additional fees should be posted on the third party booking sites most travelers use
Thin walls, stiff pillows, room not cleaned well beforehand (wrapper and old book found), very small bathroom. Lack of hot breakfast options.

2026-06-05 • via Nuitee
D
David • couple • us
8
Pros:

Very nice location on small lake with very nice restaurant.

Cons:

Breakfast was played up as good, but was actually pretty poor.

2026-06-04 • via Nuitee
H
Houda • solo_traveller • be
6
2026-06-04 • via Nuitee
K
Kerri • family_with_children • us
9
Pros:

Beautiful view of Laurel Lake while we ate breakfast.

Cons:

No safe in the room.

2026-05-29 • via Nuitee