Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good central location
Friendly staff
Cons:
Cleanliness issues
Poor communication during emergencies

Categories

Cleanliness
5.61
Mixed reviews; sheets felt dirty after multiple days.
Service
8.58
Staff were generally helpful, but there were issues with room readiness.
Location
9.12
Nice central location with easy access to trams and walking distance to amenities.
Room Quality
6.57
Rooms were neat and clean but dated; some issues reported with bedding.
Amenities
6.6
Pool amenities lacked staff presence; overall underwhelming experience.
Value for Money
7.06
Not much value perceived considering the overall quality and service.
Food and Beverage
7.61
Breakfast was decent but the coffee and service were noted as lacking.
Overall Experience
8.08
Overall experience was mixed; location is great but many issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:33

Property Description

Renovated Indoor Swimming Pool, Hot Tub, and Sauna
Novotel Canberra boasts a newly renovated indoor swimming pool, a luxurious hot tub, and a relaxing sauna for guests to enjoy during their stay. Whether you want to take a refreshing dip, unwind in the bubbling hot tub, or detox in the soothing sauna, our hotel has you covered.

Convenient Central Location
Situated on the picturesque Northbourne Avenue, Novotel Hotel Canberra offers easy access to the heart of the city. Within a short 10-minute drive, guests can explore Canberra's top attractions, including the Canberra Museum, National Gallery of Australia, and the High Court of Australia. Our prime location ensures that you can make the most of your visit to the vibrant city.

Fitness Centre and Cozy Bar
Stay active during your stay at Novotel Canberra by utilizing our well-equipped fitness centre. After a workout session, head to the cozy bar for a relaxing evening drink with friends. Whether you prefer a cocktail or a mocktail, our bar provides the perfect ambiance to unwind after a day of exploration.

Experience the perfect blend of comfort and convenience at Novotel Canberra. Book your stay now to indulge in our premium amenities and exceptional service.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Novotel Canberra offers limited undercover, self-car parking for in-house guests only at $35 per car per day. Due to the limited spaces available, unfortunately parking cannot be reserved or guaranteed. To make your arrival and departure at the hotel easier, there is a drop off area in front of the hotel, where guests can unload luggage with the assistance of luggage trolleys. Alternatively, off-site public parking areas are located close by.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CBR

Location

Guest Reviews

7.4
Based on 4408 reviews
Cleanliness: 5.61
Service: 8.58
Location: 9.12
Room Quality: 6.57
Amenities: 6.6
Value for Money: 7.06
Food and Beverage: 7.61
Overall Experience: 8.08
C
Cooray solo_traveller au
7
2026-09-12 via Nuitee
M
Matthew couple gb
10
2026-09-12 via Nuitee
R
Ricardo couple au
7
2026-09-11 via Nuitee
E
Emma couple au
10
2026-09-11 via Nuitee
T
Taffy solo_traveller au
10
Great location and amazing service
Pros:

I chose the accommodation purely based on geographic location to my workplace for the duration of my stay, however everything was honestly perfect! I didn't have a plug for the bathtub in my room, but staff were able to find one for me.

Cons:

There was absolutely nothing I didn't like. If I'm ever back in Canberra for work, I'll be staying with you again :)

2026-09-09 via Nuitee
J
Jelena family_with_children au
8
2026-09-08 via Nuitee
S
Scott couple au
10
The location was right next to the tram station, very convenient to get around
Pros:

Great location and very comfortable

Cons:

Nothing

2026-09-07 via Nuitee
N
Nick solo_traveller au
1
Maintenance Needed
Pros:

Location was perfect.

Cons:

Rooms were average for the price i was charged. I paid for King Room with a balcony and Bed sheets were dirty. Balcony had a very old furniture. I cut myself with a nail/screws on the table there. It is still there and someone should take a photo to tell management how unsafe it is. I have been staying with Novotel Group for 25 years now but will never use this facility again and will let friends and families know about my experience.

2026-09-07 via Nuitee
T
TIN YAN CHRIS family_with_children au
9
Great
Pros:

Nice staff and best location

Cons:

Cleaness of the room (A few white stain on the floor)

2026-09-06 via Nuitee
S
SONI solo_traveller au
7
2026-09-06 via Nuitee
M
Mark couple au
8
Pros:

Location to city and buses

2026-09-06 via Nuitee
P
Paul couple au
6
Pros:

Staff

Cons:

Elevators were hard to operate

2026-09-06 via Nuitee
T
Tanya solo_traveller au
9
2026-09-06 via Nuitee
K
Kate family_with_children au
9
Great place to stay! Very affordable
Pros:

Very affordable

2026-09-05 via Nuitee
I
Ilisapeci solo_traveller au
8
Would have been an exceptional place to stay in Canberra, if Sauna had not been permanently closed
Pros:

Location, big rooms, clean amenities, buffet breakfast

Cons:

Sauna has been permanently closed. If it had a Sauna, it would make the Hotel Exceptional as it already has an indoor heated pool and Spa

2026-09-04 via Nuitee
S
Sharyn solo_traveller au
10
2026-09-04 via Nuitee
S
Shanii solo_traveller au
9
Convenient central location and cozy
Pros:

Brilliant location, comfy room and tasty breakfast 😊 Thanks for a pleasant stay!

Cons:

This is a minor inconvenience, but the design of the "do not disturb" signs to hang on the room door handles made it difficult to close the door from inside the room with the sign displayed. I eventually worked out how to jiggle it further along the handle so it could display, but it would be great if those could be slightly narrower/easier to hang in the future.
Otherwise, everything was great!

2026-09-03 via Nuitee
L
LEIGH couple au
8
Cons:

Very outdated. Needs a facelift

2026-09-02 via Nuitee
T
Tim couple au
8
2026-09-02 via Nuitee
N
North solo_traveller au
8
2026-09-02 via Nuitee