Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good central location
Friendly staff
Cons:
Cleanliness issues
Poor communication during emergencies

Categories

Cleanliness
5.61
Mixed reviews; sheets felt dirty after multiple days.
Service
8.58
Staff were generally helpful, but there were issues with room readiness.
Location
9.12
Nice central location with easy access to trams and walking distance to amenities.
Room Quality
6.57
Rooms were neat and clean but dated; some issues reported with bedding.
Amenities
6.6
Pool amenities lacked staff presence; overall underwhelming experience.
Value for Money
7.06
Not much value perceived considering the overall quality and service.
Food and Beverage
7.61
Breakfast was decent but the coffee and service were noted as lacking.
Overall Experience
8.08
Overall experience was mixed; location is great but many issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:33

Property Description

Renovated Indoor Swimming Pool, Hot Tub, and Sauna
Novotel Canberra boasts a newly renovated indoor swimming pool, a luxurious hot tub, and a relaxing sauna for guests to enjoy during their stay. Whether you want to take a refreshing dip, unwind in the bubbling hot tub, or detox in the soothing sauna, our hotel has you covered.

Convenient Central Location
Situated on the picturesque Northbourne Avenue, Novotel Hotel Canberra offers easy access to the heart of the city. Within a short 10-minute drive, guests can explore Canberra's top attractions, including the Canberra Museum, National Gallery of Australia, and the High Court of Australia. Our prime location ensures that you can make the most of your visit to the vibrant city.

Fitness Centre and Cozy Bar
Stay active during your stay at Novotel Canberra by utilizing our well-equipped fitness centre. After a workout session, head to the cozy bar for a relaxing evening drink with friends. Whether you prefer a cocktail or a mocktail, our bar provides the perfect ambiance to unwind after a day of exploration.

Experience the perfect blend of comfort and convenience at Novotel Canberra. Book your stay now to indulge in our premium amenities and exceptional service.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Novotel Canberra offers limited undercover, self-car parking for in-house guests only at $35 per car per day. Due to the limited spaces available, unfortunately parking cannot be reserved or guaranteed. To make your arrival and departure at the hotel easier, there is a drop off area in front of the hotel, where guests can unload luggage with the assistance of luggage trolleys. Alternatively, off-site public parking areas are located close by.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CBR

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 32 per day.

Location

Guest Reviews

7.4
Based on 3852 reviews
Cleanliness: 5.61
Service: 8.58
Location: 9.12
Room Quality: 6.57
Amenities: 6.6
Value for Money: 7.06
Food and Beverage: 7.61
Overall Experience: 8.08
S
Stretton family_with_children au
8
2026-03-28 via Nuitee
R
Rebecca family_with_children au
8
Great for what we needed it for.
Pros:

Very convenient to the bus depot. The staff were friendly and had a great dinner location. A selection of all different types of pillows was fantastic.

Cons:

The shower head didn’t attach to the wall properly. Like it had been replaced but with one that didn’t fit so the detachable head was just flopping around. Difficult to shower. There was some lollies on the ground under the bed.

2026-03-28 via Nuitee
C
Craig solo_traveller au
4
Disappointing
Pros:

The swipe cards don’t work properly, multiple insertions needed to get the lift to work. The staff were monotone and robot like.

2026-03-28 via Nuitee
A
Andrew family_with_children au
7
Cons:

The hotel is looking very dated and has significant signs of wear and tear.

2026-03-27 via Nuitee
O
Owen couple au
10
2026-03-27 via Nuitee
J
Josh family_with_children au
10
2026-03-26 via Nuitee
E
Edwina family_with_children au
8
2026-03-26 via Nuitee
S
Samantha couple au
10
2026-03-26 via Nuitee
I
Ihsanuddin couple id
8
2026-03-25 via Nuitee
I
Ihsanuddin couple id
8
2026-03-25 via Nuitee
R
Rhonda family_with_children au
8
Pros:

Location was excellent

Cons:

Breakfast too expensive...and restuarant prices

2026-03-25 via Nuitee
K
Krystle Lee family_with_children au
5
Pros:

The pool n how close everything was

Cons:

The parking as there was workers everywhere building the tram so was very hard to get a park if you couldn't get into the underground parking so that was annoying having small kids was a bit of a stuff around other then that it was good 😊
We also stayed on a weekend so that maybe why parking was crazy

2026-03-25 via Nuitee
G
Ganzo solo_traveller au
10
2026-03-25 via Nuitee
S
Sandra couple au
10
2026-03-24 via Nuitee
T
Tamara couple au
8
2026-03-24 via Nuitee
L
Lisa family_with_children au
8
Comfortable easy great for the kids! Will definitely stay again
Pros:

Pool spa sauna location

Cons:

Nothing to mention

2026-03-24 via Nuitee
S
Simon solo_traveller au
10
2026-03-24 via Nuitee
M
Martin couple au
6
2026-03-24 via Nuitee
N
Nicholas couple au
8
2026-03-23 via Nuitee
G
Gabrielle couple gb
3
Very dated, not good value for money
Pros:

Location is good, good choice for breakfast

Cons:

Very dated, like stepping back into the 80s. Pool was freezing

2026-03-23 via Nuitee