Best Western Plus Chelmsford Inn

This place should never have the Best Western Plus badge. I have stayed in many Best Western hotels and this one was sketchy at best. The "guests" inside appeared to be in rehab and totally unable to take care of themselves. The room was dirty, no ice machine and the breakfast was the worst ever. You could not serve yourself and had people behind a table handing you what you wanted.

We initially had an issue with our room and went to front desk. The staff were super friendly and Evan the manager immediately gave us another room. He directed us to the restaurant across their parking lot, Moonstones, which had amazing food and very attentive and friendly staff. Came back to our new room and pleasantly discovered Evan had upgraded our room, which was so kind and unexpected. We got settled in to watch the election and discovered we couldn’t get channels. Called down and front desk woman was able to get it working and gave us an extra unexpected discount. The cafeteria lady was also very friendly and greeted everyone with a huge welcome and smile. The rooms do need some attention to repairs but nothing major and that isn’t the staff’s fault that is the corporation, but we could see some updates are in the beginning stages. It’s so important for staff to go the extra mile, especially if they don’t have the resources. As I’ve always taught my medical students, bedside manner can most often prevent a lawsuit with just simple kindness. Thank you Best Western for having the good sense to hire these three employees, they made our stay the best we’ve had in a while.

Wish I had read the other reviews first as this is more of a homeless shelter than a hotel. As a result, they had to close off the breakfast room so instead of making hot, fresh waffles, they hand you a baggie with cold pancakes to microwave. The breakfast crowd was scary and I didn’t feel safe in this hotel or parking lot. This wasn’t an inexpensive hotel, either, so I recommend you spend your hard earned money elsewhere. Why doesn’t someone make an app to let you know what’s going on so travelers can make informed decisions?

Super friendly, hospitable and extremely comfortable bed!

My room was nice very clean. Love the balcony, beautiful view really.everyone was helpful and caring.would stay again for sure

Not worth the stay. Overpriced and outdated while being in a tough location. They house houseless people in the hotel which is commendable, however the smell and noise along with general crowd in hotel and parking lot did not lend to a comfortable stay.

This hotel is a homeless shelter. Hotel staffed masked up. Can't help yourself to breakfast as the breakfast room is blocked off and there was one option which was handed to us. Our room was clean but no hairdryer. Outdoor seating is negligible and the lounge chairs were worn and torn. There is security on property. This is not what was expected from the Best Western Plus hotel...a brand my husband and I have used for many years.

I should have read the reviews closer. This hotel is being used as a homeless shelter. It's more of a flop house than a hotel. I don’t want to sort sound as if I am unsympathetic to the plight of the homeless in America. But when I stay at a hotel with an identifiable brand, I expect the hotel to provide a fairly common hotel experience. This was not the case. Security patrolled the premises, many ‘guests’ appeared to be ‘street people’, breakfast (which I avoided) resembled a nursing home filled with a Medicaid clientele, and ‘guests’ often congregated in front of the hotel or in the parking lot for long periods of time smoking cigarettes. The hotel showed the effects of long-term use as a homeless shelter. The carpets in the hotel were filthy and the building in general showed the effects of long-term neglect.

Walls are very thin

Not as clean as I would like. Had the amenities they published. Wish I knew that they house a significant of homeless. Not a problem as such but to enter the building you have to go through the group of smokers. Since I don't smoke it does smell.

I would never recommend this hotel as it has now become a shelter for the disadvantaged who are in transition. I understand that this is necessary at times but certainly not to be mixed with travellers looking for accommodations for the night. The fact that this hotel is now what it has become it has definitely had an impact on the standard of the hotel and the quality and cleanliness of the rooms. The amenities and the cleanliness of the room that I was in was deplorable and no one should ever be assigned a room like this. There was mould in the room and the carpet was black from dirt. There was no phone and no effort to provide us with one. The residents were hanging around outside under rooms smoking which was coming into our room, hanging out in the lobby smoking and hanging out in the dining area at breakfast. If you were , going to have a mix of hotel guests and residents, you should be informed of this before you book. It was also observed that the 24 hour security that is there now because of the residence situation was seen fraternizing with them in their rooms and in the public areas. Do yourself a favour and book elsewhere.

Convenient, but outdated hotel, housing homeless residents who are getting high on pot in public area around the parking. We felt unsafe.

I the staff was great and very helpful. The only problem I had was in my first night we found 2 roaches in the bathroom before bed. There was a sticky substance on the carpet by the bathroom and the beds were hard. The sofa bed was partly damaged so was not every comfortable to sleep on.

Homeless people allowed to stay, we were not aware of this.

Safety, security, great staff!

easy for me to get to my destination. A lot of people smoking out side , the smell of Pot our room , and elevator.

Seemed to have one area of hotel for longer term rentals for social assistance.
Noise from other rooms was quite loud

Fan in bathroom made way too much noise like a truck engine. not all lights worked

I've been staying here for many years. I've seen the service change alot. The front desk staff is excellent. I stayed here recently and the room was definately not totally cleaned. I found 'hairs' in my bed, upon arrival, that were definately not from me. There was an empty tissue box in the bathroom. I had to call for new ones. The shower wasn't fully cleaned. The people that were sitting and smoking on the bench out front were still there 5 hours later. Then we saw them in the cafe for breakfast the next morning. Lots of security guards were up and down one hallway and one sitting outside a room door. The elevator would stop at random floors where nobody was there. We pushed our floor got off on another (didn't notice), went to what we thought was our room. The keys weren't working so a nearby maid came over and asked if we needed help getting in. She didn't even look at our key with the room # on it. She let us in. We were in someone elses room. I didn't like knowing that a stranger could have access to my room/things whenever their 'key' wasn't working.
When we backed out and went to our correct room the keys still didn't work. The front desk reset it for me. It still didnt work. We were let in again. We packed quickly and left. It was just an ok experience. It used to be SO much better!

Also, there's a coffeemaker in the room. I've recommmended the inclusion of tea pods many times. Not everyone is a coffee drinker. Still hasn't happened. Sad

Overall experience - Average

I had booked a king, but was provided a room with 2 queen beds.

Friendly and helpful staff.

It is an older building.

Too frequent housekeeping visit. Whixh is goodbut i had to put-up do not disturb tag to get some privacy.