Park Inn by Radisson Cardiff City Centre

Hotels
Park Inn by Radisson
7.8 (7476 reviews)
Mary Ann Street , Cardiff , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Hotel closure
Poor communication

Categories

Cleanliness
6.13
Multiple reviews indicate dissatisfaction regarding the hotel's closure and lack of communication.
Service
8.6
While service overall wasn't directly critiqued, issues with communication and management were highlighted.
Location
9.64
The hotel's location is praised for its proximity to events and attractions.
Room Quality
7.09
Comments suggest that the room quality is lacking due to the hotel closure and uncomfortable beds.
Amenities
6.62
Limited amenities due to the hotel being closed; negative sentiment on parking availability.
Value for Money
8.08
Value perceived as fair considering the situation but questionable due to sudden price hikes.
Food and Beverage
8.13
Not much mention of food and beverage, but the fact that breakfast timing was an issue was noted.
Overall Experience
8.1
Overall experience is negatively impacted by the hotel closure and lack of communication.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-04 00:35

Property Description

City-Centre Convenience and Vibrant Surroundings
Located directly opposite the Motorpoint Arena, Park Inn Cardiff is a vibrant hub adjacent to St. David’s Shopping Complex and minutes away from iconic landmarks and the main business district.

Modern Comforts and Stylish Accommodations
Enjoy stylish, colorful rooms equipped with flat-screen TVs, free Wi-Fi, and private bathrooms with power showers. Indulge in complimentary toiletries and tea/coffee facilities for a relaxing stay.

Gourmet Dining and Trendy Bar Experience
Savor gourmet burgers, succulent steaks, and fresh salads at the RBG Bar and Grill. Unwind with fine wines and specialty cocktails in a modern, stylish bar setting.

Book now for an unforgettable stay at Park Inn Cardiff, where convenience meets comfort and style!

Important information:

Parking spaces are limited. Public parking is available nearby.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Guest Reviews

7.8
Based on 7476 reviews
Cleanliness: 6.13
Service: 8.6
Location: 9.64
Room Quality: 7.09
Amenities: 6.62
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.1
9
940jaded Friends getaway
2
Hotel Closed.
Pros:

I booked the Park Inn on the back of a really great stay last year. We booked for NYE and I only received notification yesterday that our booking had been cancelled.
Upon investigation it is due to the hotel being closed.
Why has it taken them 5 months after they closed to cancel bookings? Especially with my booking having been made a year ago and meant to be in 2 weeks time.
Do not book!

2025-12-22 via Tripadvisor
V
Vaughan extended_group gb
1
2025-11-10 via Nuitee
extended_group gb
1
This booking was cancelled by the property and I still have no refund!
Cons:

This booking was cancelled by the property and I still have no refund

2025-11-04 via Nuitee
C
Clapham extended_group gb
1
The hotel closed 3 months ago. I really am not a happy customer
Cons:

The hotel closed in July, I wasn't informed, reaccomodated or reimbursed.

2025-11-03 via Nuitee
K
karen family_with_children gb
1
Pros:

We arrived at the hotel and it had been shut down ! I had not received any email or message warning me of this situation. I spent a large part of my day looking for alternative accommodation in Cardiff as l was staying there for a concert. Luckily l managed to find a hotel . I was not informed by the hotel or by booking .com . I feel this is very bad management on both parts .l have been a loyal customer to Booking.com for many years , and now feel its time to try another company . Also l was lucky l had free cancellation or l think l might of been charged ..l cancelled a hour before the check in time .

2025-11-02 via Nuitee
S
Stuart couple gb
4
Hotel has cancelled booking when they find out a concert is on
Pros:

Nothing

Cons:

The hotel cancelling our early booking when they realised there was a concert on and they could make twice the price

2025-10-29 via Nuitee
N
Nicky couple gb
1
Cons:

It was closed.

2025-10-28 via Nuitee
S
Susan family_with_children gb
1
Booking was cancelled by the Hotel, so didn't stay there.
Pros:

It is in a great location, very close to the Utilita Arena for the two concerts that I was attending. Unfortunately, my booking was cancelled due to work being carried out during this period and had to find alternative accommodation.

Cons:

I was disappointed that the booking was cancelled, but fully understand the situation.

2025-10-08 via Nuitee
M
Maria family_with_children gb
1
Pros:

The hotel is closed we coudnt stay there yet you can still book a room

Cons:

Its closed with out any warning

2025-10-06 via Nuitee
C
Clare couple gb
5
Location superb, hotel good, staff rude, but no car park which was one of the reasons we chose the hotel.
Pros:

Location.

Cons:

The car park was shut and we were not given a clear answer when we asked why. We had previously been told the car park would be open.

2025-10-04 via Nuitee
N
Nathan extended_group gb
7
2025-10-03 via Nuitee
R
richard
8
Pros:

Stayed for a gig so mega expensive everywhere on the weekend

2025-09-28 via Nuitee
M
Maria couple gb
8
2025-09-12 via Nuitee
M
Martin solo_traveller gb
10
2025-09-11 via Nuitee
extended_group gb
7
2025-09-09 via Nuitee
G
Gee.M extended_group gb
7
2025-09-03 via Nuitee
couple gb
7
Average for high end price
Pros:

Great location

Cons:

Hiked prices for event
Room cleanliness could be improved
Bed uncomfortable

2025-09-01 via Nuitee
D
Dave family_with_children gb
8
2025-08-31 via Nuitee
E
Ellie family_with_children gb
7
Pros:

Nice hotel clean staff were helpful.

Cons:

Bed was uncomfortable, hard, strange headboard that moved, and no bedside socket to charge phones.we were told the wrong time for breakfast but were refunded the cost.

2025-08-30 via Nuitee
M
Mark solo_traveller gb
7
2025-08-27 via Nuitee