AC Hotel by Marriott San Juan Condado

Hotels
•
AC Hotels by Marriott
8.4 (1026 reviews)
1369 Ashford Avenue , San Juan , pr

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Tour desk
See all facilities

Review Highlights

Pros:
Convenient location
Amenities like rooftop bar
Cons:
High hidden fees
Cleanliness issues

Categories

Cleanliness
8.06
Several guests mentioned issues with cleaning, such as rooms not being properly maintained and cleanliness in shared areas.
Service
9.53
Overall, the staff was described as amenable and friendly, though there was a notable negative experience reported by one guest.
Location
9.57
Numerous reviews praised the hotel's great location near the beach and other amenities.
Room Quality
7.52
Several complaints about room conditions including issues with air conditioning, bedding, and overall sparsity.
Amenities
8.05
Amenities like the rooftop area were appreciated, but complaints were made about the limited variety and hidden fees.
Value for Money
8.01
Guests found prices to be high relative to the value received, particularly due to additional fees.
Food and Beverage
7.56
Food options at the hotel received mixed reviews; improvements in variety were suggested.
Overall Experience
8.93
Mixed feelings overall, overshadowing positive aspects with various critical points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:14

Property Description

Luxurious Stay in Condado District

Modern Comforts: Enjoy a flat-screen TV and free WiFi in every room at AC Hotel by Marriott San Juan Condado.

Top-Notch Amenities: Indulge in the AC Kitchen, AC Lounge restaurant, fitness center, business center, and the unique Rooftop bar and swimming pool.

Convenient Location: Just 5 miles from the airport and close to Old San Juan, AC Hotel offers the perfect blend of relaxation and exploration.

Ready to experience luxury and convenience in San Juan? Book your stay at AC Hotel by Marriott San Juan Condado now!

Important information:

Valet parking is available on request, at an additional cost.

The Destination Fee will include:
-High Speed Internet in room and hotel public areas
-A daily credit of $22.50 per room on food and nonalcoholic beverages to be redeemed at BAr.C.Lona Rooftop starting at 12:00 noon
-Daily biclycle services for two people, up to 8 hours of use
-Use of a Media Pod for 30 minutes per day of stay
-Daily use of Self-Laundry facilities/one service per day
-Access to Condado Beach area from 9:00am to 5:00pm with beach chairs, towels, bottled water and umbrellas.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 25 per day.

Location

Guest Reviews

8.4
Based on 1026 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 7.56
Overall Experience: 8.93
C
Cartaya • family_with_children • us
10
2026-03-07 • via Nuitee
T
Tamsin • extended_group • gb
7
Fairly good!
Pros:

The roof top pool and gum area were great. The weekend afternoon DJ was fun.

Cons:

There was no room service. At breakfast you could have eggs served anyway BUT only if they were fried. Apparently it would take too long to poach an egg??
The air conditioner was super loud and the room felt and smelt damp.
There was no room service and you could only eat in the restaurant not outside in the evening.

2026-03-03 • via Nuitee
A
Allan • couple • ca
8
Cons:

Resort fee

2026-03-02 • via Nuitee
J
Jaaron • couple • us
10
Beautiful
Pros:

Everything. Very close to beach

2026-03-02 • via Nuitee
R
renee • family_with_children • us
9
Pros:

Clean, comfortable. Walkable to restaurants and right by the beach. Our flight got in very early morning and they were gracious enough to hold our luggage and get our room ready as soon as they could.

Cons:

Can't really think of anything. Just rather pricey I thought.

2026-03-01 • via Nuitee
M
Mark • couple • us
5
I liked area, I would not stay at the AC as the Marriott two blocks down was exceptional.
Pros:

I liked the location.

Cons:

We had many issues, which made our stay very disappointing. One of the main concerns is the design of the room. The bathroom/vanity was in the open area. No privacy to brush teeth, not to mention if the other was sleeping or watching TV made me aware just how noisey personal hygene can be. When asked if we could change rooms, we were told all the rooms are the same. I wonder why I never saw a comment in the reveiws I read. There was no storage draws, everything had to be left out in the open. This would make cleaning the room very difficult and an invasion of privacy with everything laying around in the open. We are used to draws and closets to store our clothes. Virtually had to live out of the suitcase. The pool and two bars were on the penthouse. The pool was very small. The outside deck was very nice but there was nothing to see except the sky. I booked this place because I believed it was right on the beach. Instead you had to walk two or three blocks (depending on your route) to get to AC section of the beach. The Marriott, right next door, had hundreds of beachgoers because that hotel was ON the beach. The AC section only had a handful of people each of the 5 days we were there. The rooms we had faced a parking lot. Why does it seem we only get the worst view rooms. The hotel was fully booked. We were offered a room change after the 3rd day but decided to stay if the layouts are all the same. Because of the weather on the day of departure we asked for a extension day. Management never got back to me and were forced to find other accomodations. I let the front desk know there was a problem with the TV reception. Not sure if was just our room or the hotel's antenna. We should have taken the offer to change rooms. The other issues I don't want to get into but the management did make some rewards and consessions.

2026-02-24 • via Nuitee
E
Elettra • family_with_children • it
7
Bell'hotel comodo per chi deve partire per la crociera.
Pros:

Colazione ottima e abbondante, piscina piccola ma carina all'ultimo piano.

Cons:

Troppo freddo nelle aree comuni, come ahimè è però tipico di tutta Portorico, noi dovevamo metterci la felpa all'interno altrimenti era invivibile.

2026-02-24 • via Nuitee
M
Meredith • family_with_children • us
10
Lovely weekend in San Juan exploring and sitting by the pool
Pros:

We loved the location and the facilities at the hotel. It was very clean and the staff were very helpful and friendly.

Cons:

n/a

2026-02-23 • via Nuitee
R
Rehab • solo_traveller • ca
10
Pros:

My stay was perfect!Amazing staff!Especially KARLA!

2026-02-13 • via Nuitee
C
Conor • couple • gb
9
Enjoyable
Pros:

Clean and central and modern

Cons:

A little expensive. It then that’s Peurto Rico for you

2026-02-12 • via Nuitee
E
Eva • couple • us
6
Overall the place was good enough and I would recomend it to a friend.
Pros:

The location was good for what we came there to do. The staff was nice and respectful.

Cons:

The room lacked storage. We didn't have any place to unpack our luggages. Also the place was not super clean and seemed a bit outdated.

2026-02-08 • via Nuitee
J
Juan • extended_group • co
8
2026-01-31 • via Nuitee
M
maria angeles • family_with_children • es
9
2026-01-29 • via Nuitee
D
Danahia • couple • uy
8
Pros:

El desayuno es muy bueno y la vista desde el rooftop.

Cons:

Carísimo para lo que es. La ducha no tenía buen desagüe. No hay acceso a la playa, hay que ir al otro que queda a dos cuadras.

2026-01-28 • via Nuitee
J
Jaydon • family_with_children • gb
5
Fake Smoking Charge
Pros:

Loved the Pool and food and of course Puerto Rico as a whole. Lovely people. Incredibly friendly and chatty.

Cons:

Fake Smoking Charge. We weren't even in the room at the time plus we have never smoked in our lives. Heard this is a common thing in Marriott. Manager did nothing about it.

2026-01-27 • via Nuitee
G
Guillermo • solo_traveller • do
7
Excelente
Pros:

Todi biem

Cons:

todo perfecto

2026-01-20 • via Nuitee
L
Lamya • couple • us
10
2026-01-19 • via Nuitee
P
Percy • solo_traveller • sr
9
Pros:

location

Cons:

staff

2026-01-19 • via Nuitee
B
Bryan • solo_traveller • us
8
it was fine
Pros:

Room, location

Cons:

Mediocre "beach access" - very corporate vibe

2026-01-19 • via Nuitee
T
TANIA • family_with_children • us
10
Cons:

the view of room to st

2026-01-19 • via Nuitee