AC Hotel by Marriott San Juan Condado

Hotels
•
AC Hotels by Marriott
8.4 (1026 reviews)
1369 Ashford Avenue , San Juan , pr

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Tour desk
See all facilities

Review Highlights

Pros:
Convenient location
Amenities like rooftop bar
Cons:
High hidden fees
Cleanliness issues

Categories

Cleanliness
8.06
Several guests mentioned issues with cleaning, such as rooms not being properly maintained and cleanliness in shared areas.
Service
9.53
Overall, the staff was described as amenable and friendly, though there was a notable negative experience reported by one guest.
Location
9.57
Numerous reviews praised the hotel's great location near the beach and other amenities.
Room Quality
7.52
Several complaints about room conditions including issues with air conditioning, bedding, and overall sparsity.
Amenities
8.05
Amenities like the rooftop area were appreciated, but complaints were made about the limited variety and hidden fees.
Value for Money
8.01
Guests found prices to be high relative to the value received, particularly due to additional fees.
Food and Beverage
7.56
Food options at the hotel received mixed reviews; improvements in variety were suggested.
Overall Experience
8.93
Mixed feelings overall, overshadowing positive aspects with various critical points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:14

Property Description

Luxurious Stay in Condado District

Modern Comforts: Enjoy a flat-screen TV and free WiFi in every room at AC Hotel by Marriott San Juan Condado.

Top-Notch Amenities: Indulge in the AC Kitchen, AC Lounge restaurant, fitness center, business center, and the unique Rooftop bar and swimming pool.

Convenient Location: Just 5 miles from the airport and close to Old San Juan, AC Hotel offers the perfect blend of relaxation and exploration.

Ready to experience luxury and convenience in San Juan? Book your stay at AC Hotel by Marriott San Juan Condado now!

Important information:

Valet parking is available on request, at an additional cost.

The Destination Fee will include:
-High Speed Internet in room and hotel public areas
-A daily credit of $22.50 per room on food and nonalcoholic beverages to be redeemed at BAr.C.Lona Rooftop starting at 12:00 noon
-Daily biclycle services for two people, up to 8 hours of use
-Use of a Media Pod for 30 minutes per day of stay
-Daily use of Self-Laundry facilities/one service per day
-Access to Condado Beach area from 9:00am to 5:00pm with beach chairs, towels, bottled water and umbrellas.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 25 per day.

Location

Guest Reviews

8.4
Based on 1026 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 7.56
Overall Experience: 8.93
D
David • family_with_children • us
10
Was good.
Pros:

Location, facilities in general and staff support. Was great to return to our room sparkling clean. Parking few reasonable due to the location.

Cons:

My only concern as a smoker... Need to review the policies for smokers using balcony and separate spot at pool site. Having a nice cigar on this beautiful location with a great pina colada or whisky could make the stay more joyful. Another concern was the $45.00 daily sub charge daily. Was a little hard to understand and use. When you don't need anything from the concierge is like throwing money away.

2026-04-18 • via Nuitee
• family_with_children • us
5
2026-04-11 • via Nuitee
E
ENRIQUE • couple • us
6
2026-04-10 • via Nuitee
D
Destanney • couple • us
10
2026-04-09 • via Nuitee
A
Alan Gavey • family_with_children • je
9
Very good
Pros:

Good

Cons:

Pricing

2026-04-09 • via Nuitee
A
Aury • family_with_children • co
10
Pros:

Excelente ubicación.

Cons:

Las amenidades un poco pequeñas para el tamaño de hotel

2026-04-08 • via Nuitee
N
Nilesh • family_with_children • us
8
Great location and amenities but service could be improved for the room rate being charged.
Pros:

Location, rooftop pool and facilities

Cons:

Some of the check-in staff at lobby were kind of rude.

2026-04-05 • via Nuitee
M
Marcela • extended_group • ch
8
2026-04-01 • via Nuitee
P
Peter • extended_group • de
5
Hotel is quite over rated, given the fact that they call 600$ per night
Pros:

Location is quite central and many spots easy approachable

Cons:

Service is pretty much not existing. Was asking for room service and I just got the answer „this is. It on my list. Maybe another colleague“
Checkout was a mess. Got double charge on my card.
Roof top bar closes quite early by 8pm or earlier.
Service staff is quick when paying the check but takes very long to serve.

2026-03-25 • via Nuitee
D
Dennis • family_with_children • au
8
Pros:

Location near beach and restaurants, roof top pool and restaurant.

Cons:

Rooms were clean however very dated and needed refurbishing.

2026-03-23 • via Nuitee
A
Aneljandra • extended_group • cr
6
Pros:

TOTALMENTE DESFAZADA LA RELACIN PRECIO VALOR. El hotel esta muy bien ubicado y la habitacion es muy amplia y comoda, pero la tarifa es absurdamente desproporcionada

Cons:

la tarifa, ni los perks que incluye!

2026-03-18 • via Nuitee
S
Scott • couple • us
10
Beautiful property. Well located. Very helpful staff
2026-03-17 • via Nuitee
J
Jeanny • couple • pa
7
2026-03-16 • via Nuitee
G
Glen • couple • us
5
good locatiion
Pros:

locatioon

Cons:

small rooms, slow bar

2026-03-08 • via Nuitee
C
Cartaya • family_with_children • us
10
2026-03-07 • via Nuitee
T
Tamsin • extended_group • gb
7
Fairly good!
Pros:

The roof top pool and gum area were great. The weekend afternoon DJ was fun.

Cons:

There was no room service. At breakfast you could have eggs served anyway BUT only if they were fried. Apparently it would take too long to poach an egg??
The air conditioner was super loud and the room felt and smelt damp.
There was no room service and you could only eat in the restaurant not outside in the evening.

2026-03-03 • via Nuitee
A
Allan • couple • ca
8
Cons:

Resort fee

2026-03-02 • via Nuitee
J
Jaaron • couple • us
10
Beautiful
Pros:

Everything. Very close to beach

2026-03-02 • via Nuitee
R
renee • family_with_children • us
9
Pros:

Clean, comfortable. Walkable to restaurants and right by the beach. Our flight got in very early morning and they were gracious enough to hold our luggage and get our room ready as soon as they could.

Cons:

Can't really think of anything. Just rather pricey I thought.

2026-03-01 • via Nuitee
E
Elettra • family_with_children • it
7
Bell'hotel comodo per chi deve partire per la crociera.
Pros:

Colazione ottima e abbondante, piscina piccola ma carina all'ultimo piano.

Cons:

Troppo freddo nelle aree comuni, come ahimè è però tipico di tutta Portorico, noi dovevamo metterci la felpa all'interno altrimenti era invivibile.

2026-02-24 • via Nuitee