Sapphire Beach Club Resort

Hotels
7.1 (525 reviews)
147 Lowlands Cupecoy , Lowlands , SX

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent location and views (oceanfront/lagoon)
Good value / inexpensive
Pool and spacious rooms
Cons:
Moldy smell and cleanliness issues (cockroaches)
Outdated / run-down rooms and maintenance problems
Broken/poor amenities (jacuzzi, AC, fridge, shower heads)
Limited food options and limited excursion availability

Categories

Cleanliness
4.8
Multiple mentions of moldy odor, cockroaches and general cleanliness issues (mold smell, cafard, moldy Odor); guests explicitly complained about hygiene in rooms and bathrooms.
Service
8.8
Consistently praised staff: friendly, helpful and professional (mentions of Kirima, Véronique and welcoming front desk); service is a strong positive in reviews.
Location
9
Many guests note excellent location and breathtaking views (oceanfront, lagoon and sea views); location is repeatedly highlighted as a major positive.
Room Quality
5.5
Rooms described as outdated/run down with maintenance issues (old bathrooms, sliding closet doors, insects, broken AC/fridge, shower heads, loose toilet seat, few outlets); some rooms spacious and comfortable but overall mixed to negative.
Amenities
6.5
Amenities are mixed: pool and gym praised but several amenities not working or limited (jacuzzi not functioning/dirty, limited excursions, no airport shuttle reported, no telephone in room).
Value for Money
8
Multiple guests call the hotel inexpensive or a good price and say they would book again; perceived as good value despite flaws.
Food and Beverage
6
Comments about limited food options (limited days, little breakfast variety, no evening dining on some nights); food/restaurant offerings seen as underwhelming.
Overall Experience
8.2
Mixed overall: many guests describe enjoyable, relaxing stays and family-like staff, though some had very negative incidents (room moves, broken AC on special occasions). Overall leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:06

Property Description

Luxurious Accommodations with Stunning Views
Sapphire Beach Club Resort offers air-conditioned rooms and suites with private terraces or balconies, providing breathtaking views of the Caribbean Sea or Simpson Bay Lagoon. Each accommodation is equipped with modern amenities for a comfortable stay.

Amenities for Relaxation and Convenience
Indulge in spa treatments, take a dip in the outdoor pool, or savor international cuisine at the on-site restaurant. With a gym, beauty salon, and business center available, guests can unwind and stay connected throughout their stay.

Concierge Services and Exciting Activities
Let the multilingual concierge enhance your experience by arranging various activities like snorkeling, sunset cruises, and catamaran trips. Explore the island with ease using the free parking and on-site car rental services.

Experience the perfect blend of luxury and convenience at Sapphire Beach Club Resort. Book now for an unforgettable stay!

Important information:

Please note that guests staying on a Saturday night may need to change rooms during the stay.
Please note that the hotel is currently upgrading certain services for improvement of the facilities.
The Hot Tub is not operational for Health & Safety measures.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SXM

Location

Guest Reviews

7.1
Based on 525 reviews
Cleanliness: 4.8
Service: 8.8
Location: 9
Room Quality: 5.5
Amenities: 6.5
Value for Money: 8
Food and Beverage: 6
Overall Experience: 8.2
T
Tyron • solo_traveller • us
9
2026-09-11 • via Nuitee
P
Petty • couple • sx
8
2026-09-11 • via Nuitee
P
petra • solo_traveller • sx
6
Pros:

The location.breakfast.the pool

Cons:

Cockroach in the rooms. Leakage from the AC. I everntually got another room thanks to the recetionist.

2026-09-08 • via Nuitee
J
Jessica • solo_traveller • sx
5
2026-09-08 • via Nuitee
R
rodrigue • couple • fr
8
Séjour dans cette hôtel agréable, bien situé, personnels accueillant petit bémol sur le ménage de la chambre et des équi
Pros:

Très bon emplacement, petite plage privée et chambre spacieuse.

Cons:

Ménage à revoir (débris de verre sous le lit) et mobilier du balcon abimé.

2026-09-08 • via Nuitee
C
catherine • couple • gp
8
2026-09-07 • via Nuitee
S
Shanna • couple • ai
9
2026-09-07 • via Nuitee
S
Shanna • couple • ai
8
Pros:

I enjoy the property

2026-09-07 • via Nuitee
K
Kevin • family_with_children • gp
4
2026-09-06 • via Nuitee
B
Bouvrais • extended_group • mq
2
Jaccuzy en panne, intérieur sale poussière boiserie moisissure etc...
2026-09-02 • via Nuitee
T
Teddy • family_with_children • fr
9
Super séjour avec mon fils
Pros:

Le personnel est très agréable , l'hotel est beau et bien entretenu

2026-08-31 • via Nuitee
R
Rissa • family_with_children • mf
9
It was relaxing and nice. Fresh breath of air.
Pros:

It was calm and nice

Cons:

Properly things that need fixing

2026-08-28 • via Nuitee
L
life • couple • bb
9
2026-08-28 • via Nuitee
J
Jacqueline • family_with_children • mf
2
Pros:

Just the private pool

Cons:

I made a reservation in booking.com for 5 people 2 adults and 3 children my daughters are 17 and 15 years old and my son is 9 years old which booking.com told me that my daughters 17 and 15 years old were going to be charged as adults and at the time I had no problem and also booking.com clearly says that the breakfast is included which is a BIG LIE because when we arrived at the hotel they informed us that breakfast was only for 2 people not for all 5 people which is SHITTT !!!

2026-08-26 • via Nuitee
M
Mariska • solo_traveller • sx
8
Pros:

Spacious and privacy, staff was helpful.

2026-08-25 • via Nuitee
D
DENUSKA • family_with_children • mf
8
Pros:

Breakfast was great

2026-08-25 • via Nuitee
E
Emilie • family_with_children • fr
5
Pros:

La qualite de la literie

Cons:

Lave vaisselle sale
Hotel et chambre un peu vétustes
Chasse d'eau qui fonctionne mal
Petit déjeuner unique: une simple assiette sans choix.

2026-08-24 • via Nuitee
C
Chanicia • family_with_children • sx
7
Overall the hotel can benefit from some remodeling
Pros:

The staff were quite friendly. The location was fine. View was lovely. Check in and check out process were very fast and easy.

Cons:

The extremely moldy smell. The bathroom needs to be remodeled. The towels and bedding need to be replaced.

2026-08-24 • via Nuitee
S
Steve • couple • mf
7
Was a great experience, would definitely go again.
Pros:

Great location, staff were friendly. The cleaners passed everyday. The room was clean on arrival. Pool was relaxing.

Cons:

The apartments need reconstruction. The pool needs to be cleaned everyday due to the trees. The WiFi sucks in the night.

2026-08-24 • via Nuitee
B
Barbara • couple • us
8
Good
Pros:

Balcony

Cons:

The hot tub seems dated/old

2026-08-21 • via Nuitee