SENS Høtel

Hotels
8.2 (625 reviews)
1808 rue Sherbrooke Ouest , Montréal , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Comfortable rooms
Cons:
Rude service
Unclean conditions
Limited amenities

Categories

Cleanliness
7.88
Some reviews mention unclean rooms and worn-out conditions.
Service
7.85
Mention of rude staff and poor service experiences.
Location
9.39
Central location near attractions and galleries.
Room Quality
8.34
Room conditions vary; some rooms were described as comfortable.
Amenities
7.37
Limited amenities were mentioned, and some requests went unaddressed.
Value for Money
8.33
Generally fair value given the location and room size.
Food and Beverage
7.88
Breakfast options were described as limited and disappointing.
Overall Experience
8.55
Mixed experiences noted, with positive mentions of location and staff but issues with service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:43

Property Description

Prime Location in Downtown Montreal
Located just 2 blocks from the Guy Concordia Metro Station, SENS Høtel offers the perfect blend of convenience and comfort.

Luxurious Rooms and Amenities
Indulge in our well-equipped rooms featuring cable TV, WiFi, minibar, and room service. Whether you're here for business or leisure, we have everything you need to make your stay memorable.

Gourmet Dining and Convenient Facilities
Experience exquisite dining at Geso restaurant, stay productive at the business center, keep fit at the exercise room, and enjoy hassle-free laundry services.

Book your stay at SENS Høtel now and immerse yourself in the vibrant culture and attractions of Montreal.

Important information:

Restaurant holiday closures Dec. 26, 31, Jan 1, Jan 2. Only breakfast will be served on these dates.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 38 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People 2 years old and over stay for CAD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 625 reviews
Cleanliness: 7.88
Service: 7.85
Location: 9.39
Room Quality: 8.34
Amenities: 7.37
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 8.55
H
Huilian • family_with_children • cn
10
2026-02-08 • via Nuitee
J
Josée • family_with_children • ca
9
Pros:

Presque tout

Cons:

Le bruit du chauffage dans la chambre car il faisait très froid

2026-01-31 • via Nuitee
A
anthony • couple • ca
8
2026-01-28 • via Nuitee
H
hilmill • Couples • Chicago, Illinois
6
Small, Friendly Hotel in Need of Upgrades
Pros:

A three-star hotel, probably a price performer (but our rooms were prepaid by a third party). I would not choose to stay here again.

Pros:
Decent location
Friendly front desk staff
Small but adequate gym

Cons:
Dark, narrow hallways
Small bedrooms/bathrooms in need of rehab

2026-01-26 • via Tripadvisor
H
Hassan • couple • us
10
Pros:

Nice staff great location

2026-01-22 • via Nuitee
R
Ria • extended_group • fi
5
Rude staff and unclean rooms
Cons:

There was a fire alarm one night at 2am which caused electricity shortage. When I went to reception next day to ask what happened and what should we do if the electricity doesn’t come back, I got such rude answers. Basically the receptionist didn’t care at all and didn’t even give answers what happened. Not even a sorry, which would be a minimum. She really made me feel like a stupid person for asking and I can tell she just wanted me to leave. No compensation was either offered for this whole situation. Regarding the rooms, very worn out and dirty!

2026-01-19 • via Nuitee
E
Emma Luv • couple • ca
4
Ok
Pros:

The bed was super comfortable

Cons:

The soul purpose of me selecting this hotel was because it had breakfast including. When I got there it wasn’t, was very disappointed… valet is crazy expensive PER day. Ya no

2026-01-19 • via Nuitee
E
Elizabeth • couple • ca
10
Exceptional and will come again
Pros:

Convenient to bus, metro, restaurants and McGill

Cons:

Nothing

2026-01-19 • via Nuitee
B
Bessoles • family_with_children • fr
6
Excellent emplacement, évitez les chambres proche de l’ascenseur
Pros:

Très bon emplacement, à deux pas de la rue St Catherine, avec de nombreux lieux touristiques accessibles à pieds. Station de métro à 3min de l’hôtel.

Cons:

Le bruit infernal de l’ascenseur chambre 960 n’est pas acceptable. Il nous a été proposé après 1 nuit de changer de chambre mais nous avons refusé car nous étions installées et le changement ne pouvait se faire qu’en fin de journée. J’ai juste du mal à concevoir qu’une chambre aussi bruyante (nous parlons même de vibrations ressenties…) puisse être proposée dans un hôtel 4 étoiles qui n’est pas non plus donné, le tout au même prix qu’une chambre sans nuisances.
Par ailleurs, la literie n’est pas à la hauteur du standing de l’hôtel.
Nous avons fait 3 hôtels au Québec, celui-ci était le plus étoilé et le plus cher, mais pour autant le moins confortable.
L’emplacement cependant est très bon et globalement ce n’est pas un mauvais hôtel, mais qqch doit être fait pour les chambres qui collent l’ascenseur.

2026-01-19 • via Nuitee
A
Amanda • solo_traveller • ca
9
Such a warm, comforting stay and treatment for my first time in Montreal!
Pros:

The staff were so fabulous and welcoming to me for my first time in Montreal. I had requested a kettle and said it wasn't urgent, but the team had it delivered within 15 minutes. Amazing! The location was great, the room was spacious, the Geso Restaurant was amazing, and their staff was phenomenal. I had an amazing stay and would recommend this to anyone traveling to Montreal. I hope to be back in the future!

Cons:

N/A

2026-01-19 • via Nuitee
G
Giusy • extended_group • it
7
2026-01-19 • via Nuitee
H
Hong Thu Thao • couple • ca
8
Pros:

The room is spacious and comfortable. I really love the location. It is very convenient to go to other places. There are lots of restaurant and shopping center near the hotel. It is also located near the subway station, which is great for us.

Cons:

There is cleaning service everyday, which is a bonus point. However, they always clean quite early in the morning, which interrupted our rest/sleep. Besides, when they finished cleaning our room, they carelessly closed the door - it was not fully closed (what if there are lost in our stuff?). When I complain this with the reception staff, the lady there did not sincerely apologize us, I felt like she did not take this issue seriously.

2026-01-19 • via Nuitee
G
Gordon • solo_traveller • ca
8
Very hospitable hotel. Employees looked happy to work there.
Pros:

Location near the Montreal general hospital.

Cons:

Lower price would have been better.

2026-01-17 • via Nuitee
O
Ouissam • family_with_children • dz
9
2026-01-14 • via Nuitee
Y
Yasser • family_with_children • ca
9
2026-01-10 • via Nuitee
C
Claudia • couple • br
9
2026-01-05 • via Nuitee
N
Neil • couple • ca
10
2026-01-04 • via Nuitee
K
Khaled • couple • ca
3
Pros:

Location is central to everything

Cons:

So noisy from within. There were litterally drunk youngster yelling at each others the whole night with no intervention from the hotel management

2026-01-03 • via Nuitee
J
Joannah • couple • fr
10
2025-12-31 • via Nuitee
P
Paula • family_with_children • fr
8
2025-12-30 • via Nuitee