SENS Høtel

Hotels
8.2 (680 reviews)
1808 rue Sherbrooke Ouest , Montréal , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Comfortable rooms
Cons:
Rude service
Unclean conditions
Limited amenities

Categories

Cleanliness
7.88
Some reviews mention unclean rooms and worn-out conditions.
Service
7.85
Mention of rude staff and poor service experiences.
Location
9.39
Central location near attractions and galleries.
Room Quality
8.34
Room conditions vary; some rooms were described as comfortable.
Amenities
7.37
Limited amenities were mentioned, and some requests went unaddressed.
Value for Money
8.33
Generally fair value given the location and room size.
Food and Beverage
7.88
Breakfast options were described as limited and disappointing.
Overall Experience
8.55
Mixed experiences noted, with positive mentions of location and staff but issues with service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:43

Property Description

Prime Location in Downtown Montreal
Located just 2 blocks from the Guy Concordia Metro Station, SENS Høtel offers the perfect blend of convenience and comfort.

Luxurious Rooms and Amenities
Indulge in our well-equipped rooms featuring cable TV, WiFi, minibar, and room service. Whether you're here for business or leisure, we have everything you need to make your stay memorable.

Gourmet Dining and Convenient Facilities
Experience exquisite dining at Geso restaurant, stay productive at the business center, keep fit at the exercise room, and enjoy hassle-free laundry services.

Book your stay at SENS Høtel now and immerse yourself in the vibrant culture and attractions of Montreal.

Important information:

Restaurant holiday closures Dec. 26, 31, Jan 1, Jan 2. Only breakfast will be served on these dates.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 38 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People 2 years old and over stay for CAD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 680 reviews
Cleanliness: 7.88
Service: 7.85
Location: 9.39
Room Quality: 8.34
Amenities: 7.37
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 8.55
E
Edward • couple • gb
6
2026-06-06 • via Nuitee
A
Ahmad • solo_traveller • us
10
2026-06-02 • via Nuitee
A
Ahmad • solo_traveller • us
10
2026-06-02 • via Nuitee
A
Anthony • family_with_children • us
3
Pros:

Location good

Cons:

We got very cold showers with very little hot water. We did not find the room as clean as we expected it to be. The shower situation is a definite issue. no complementary coffee downstairs in the morning as well which I've never seen out of the hotel. I was not loving it and we paid a lot of money for.

2026-06-02 • via Nuitee
R
Robenson • couple • ca
9
2026-06-02 • via Nuitee
D
Dillan • couple • ca
7
Other then shower problem( which they fixed right away) no issues. Great hotel and in walking distance to everything. Va
Pros:

Great location

Cons:

Shower wouldn’t drain

2026-06-01 • via Nuitee
H
Huw • couple • gb
4
Overall an unsettling experience - I could not recommend this hotel unless - you have no luggage.
Pros:

Location is excellent for exploring the city.

Cons:

We left a sign on the door to say not to service the room. When we came back later in the day, around mid evening - not only had the room been serviced - but the was door left unlocked. Not only had it been left unlocked - it was held wide open by the physical security catch and all of out stuff was just sitting around waiting to picked off - by anyone who wanted. We reported this to the front desk and although they were friendly and apologised - they didn't seem overly concerned and took no apparent action to investigate. Also the breakfast was very limited - effectively $20 - Canadian - for an egg muffin (no bacon)

2026-05-26 • via Nuitee
D
Denise • solo_traveller • ca
9
Pros:

Cost
Friendliness

2026-05-26 • via Nuitee
F
Frederic • extended_group • ca
1
Stressful, Unprofessional, and Disappointing
Pros:

Close to my wedding location

Cons:

I booked this hotel three months in advance for my wedding weekend, knowing it would be a very busy time. Before arriving, I called multiple times to confirm the possibility of a late check-out, but no one was able to give me a clear answer — even on the day of check-in.

The next morning, while I was getting ready for my wedding, the room phone kept ringing because staff wanted us out of the room. It created unnecessary stress on one of the most important days of my life. No real solution was offered, and the manager’s response lacked professionalism and understanding. It was extremely disappointing.

To make matters worse, later that night we decided not to stay there for our wedding night, and it took nearly an hour to find a valet and get our car back. The entire experience started and ended badly.

I would not recommend this hotel to anyone looking for a smooth, stress-free stay during an important event.

2026-05-23 • via Nuitee
B
BethfromA2 • Couples • Ann Arbor, Michigan
6
Nice staff but do not recommend
Pros:

We stayed at this hotel for three nights for a wedding weekend. The staff was lovely and the restaurant manager at the hotel let us stay at our table the first night for a long time and catch up with old friends. The valets were especially nice and high energy. They retrieved some things we left in the car mid-stay. The front desk staff was ok but seems somewhat inexperienced.

The hotel is well located near the Musee des Beaux Artes and McGill.

The real issues were the room set up and housekeeping. There was only one sink in the bathroom and no storage areas. Only one hook in the entire bathroom! No fan. The shower was decent.

The room has absolutely no drawers for unpacking. Just two rather high open shelves. There was a very small hanging area. We basically did not unpack. The safe was located on the bottom of the hanging area which made access very awkward.

They did replenish water for drinking and the coffee maker. That is when housekeeping did come. We did get housekeeping service on the first day but the housekeeper took our bar of soap for the sink and did not provide us with another one. I used a tube of body wash I had with me until we were able to get another bar from the front desk on Day 2. When we arrived back from our sightseeing before the wedding on Day 2 the room was not made up and this was at 2:30 pm. We had been out since 8:30 am. We just had to put out a “Do not disturb sign” so we could rest and get ready before the wedding. I guess they do not have enough staff.

The fridge did not really cool sufficiently to chill anything.

Find another hotel.

2026-05-20 • via Tripadvisor
S
Sennait • couple • ca
8
I'd stay again!
Pros:

Location is great, and the room was large, the bed was amazing (pillows and blankets were really high quality -down?), hot water for showers, didn't have to wait for the elevator, and I slept really well. The AC was not too loud.

Cons:

As others have said, there could be a bit more attention to detail, maybe a few more kitchen items for the kitchenette, there was one robe (not two). But that was minor.

2026-05-20 • via Nuitee
A
annette • extended_group • ca
8
2026-05-19 • via Nuitee
M
Marie-Eve • couple • ca
9
Perfect location and excellent stay.
Pros:

Our room was super well appointed and really well laid out. The walking distance to everything was also amazing.

2026-05-18 • via Nuitee
J
Josée • family_with_children • ca
10
2026-05-17 • via Nuitee
T
Taanz • solo_traveller • nz
8
Pros:

Location was great. Very handy to Metro and 747 to airport. Front desk staff were lovely and it was great to be able to store my luggage when I had a flight arrive in the early morning but I was not able to check in early. Spacious room.

Cons:

Cleaning staff did full service despite having the sign saying I didn't need it, what is the point of providing guests these signs if staff are going to ignore them anyway. No jug in the room (in fairness, I did not ask the front desk if there was on I could use during my stay). Provided washing soap for dishes but no towel to dry them with or cloth to wipe benches. Insects in the bathroom, looked like silverfish.

2026-05-13 • via Nuitee
B
benaissa • extended_group • ca
4
Pros:

les équipements sont vieux, téleommande ne fonctionne pas bien, la télé ancien modele, par apport le prix , il n'est pas á la hauteur

2026-05-13 • via Nuitee
V
Valerie • couple • ca
8
Everything was adequate but the breakfast sandwiches should go. Provide more fruit, better croissants, interesting jams
Pros:

The location . The friendly staff. Ok for big city prices.

Cons:

It looks a little shabby in places and the breakfast.

2026-05-13 • via Nuitee
M
Marjory • couple • ca
10
Great time , great area. Very walkable and close to metro.
Pros:

Location. It was quiet, even though downtown. Clean and comfortable bed .

2026-05-12 • via Nuitee
M
Mohamed • solo_traveller • ca
6
Accepted place that’s it
Pros:

Location

Cons:

Cleaning services and overpriced

2026-05-09 • via Nuitee
D
Doris • solo_traveller • de
9
2026-05-06 • via Nuitee