Melbourne Marriott Hotel

Hotels
•
Marriott Hotels & Resorts
9 (820 reviews)
Corner Exhibition And Lonsdale Streets , Melbourne , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast options
Cons:
Cleanliness issues
Tired room conditions
Location average for some

Categories

Cleanliness
7.83
Several reviews indicated cleanliness issues, including dust and stinky carpets.
Service
9.8
Staff were consistently described as friendly and helpful throughout the reviews.
Location
9.34
The location received positive feedback for convenience to theatres and city access.
Room Quality
8.29
Mixed reviews on room quality, with some describing the rooms as tired or in need of an upgrade.
Amenities
8.82
Amenities like the pool, spa, and gym were praised, though some noted shortcomings.
Value for Money
8.78
Value perception was mixed; some felt the accommodations weren't justified for the price.
Food and Beverage
9.33
Breakfast was described positively, with a good spread and options.
Overall Experience
9.8
Overall, guests expressed satisfaction and a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:52

Property Description

Luxurious Amenities
Experience ultimate relaxation with our swimming pool, sauna, and fitness centre. Unwind at our restaurant, cafe, or bar - your comfort is our priority.

Convenient Location
Explore Melbourne's iconic attractions just minutes away - Her Majesty's Theatre, Federation Square, and the MCG are at your doorstep. Enjoy easy access to entertainment and sports venues.

Culinary Delights
Indulge in modern Australian cuisine at Essence Restaurant. Sip on cocktails at M Bar or enjoy exclusive access to the M Club lounge for Marriott members. Your gastronomic journey begins here.

Experience the best of Melbourne at Melbourne Marriott Hotel. Book your stay now for an unforgettable getaway.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 820 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.8
D
Debra • family_with_children • au
10
2026-02-12 • via Nuitee
P
Paul • couple • nz
7
Overall nice hotel , terrible checkout !
Pros:

Location was great, nice hotel overall .

Cons:

Staff interaction was less than desirable. Room was prepaid , but was charged again at check out , very rude desk person " just pay it " so I paid as we were on the way to fly and no time. I then showed I das prepaid , desk lady oh yeah you have paid , we will refund you within 4 weeks .! no apology at all , passive aggressive staff is not a good look. For this reason alone will never return to this hotel or recommend.

2026-02-11 • via Nuitee
B
BoulderCanyon • Business
4
Dated, Poorly Maintained, and Disappointing
Pros:

This hotel is advertised as a five-star property, but it is nowhere near that standard.

The room was extremely dated, tired, and poorly maintained. Upon arrival, the air-conditioning did not work at all. The bathroom floor tiles were visibly dirty, paint was chipped, and the door hinges were badly rusted. Overall, the room felt neglected and in clear need of refurbishment.

I went to the front desk to request a proper bathroom cleaning. While housekeeping addressed some areas, others were simply ignored. I also specifically asked that the air-conditioning vents be cleaned, as they were heavily coated with dust and debris. While the AC itself was eventually fixed, the vents were never cleaned.

The front desk appeared understaffed, and there was no clear sense of management presence or ownership of the issues. Service felt reactive at best, not proactive or aligned with what you would expect from a hotel claiming five-star status.

I’ve stayed at other Marriott properties in Melbourne, including the W, and had excellent experiences. Unfortunately, this stay was a major disappointment. I regret choosing this hotel and will not return.

I strongly recommend considering a different Marriott property. This is one of the worst-maintained major hotels I have stayed in.

2026-01-30 • via Tripadvisor
R
robert • couple • au
8
very expensive due to aust open price gouging. We didn’t go to aust open .
Pros:

very good x2

Cons:

would like the breakfast to open at 6am like most other hotels.
getting internet access to the tv was not easy and also logged us out repeatedly to the point we gave up.

2026-01-24 • via Nuitee
H
HBK2014 • Couples • Washington DC, District of Columbia
6
Good location, but lower your expectations
Pros:

Best thing about this hotel was the location, which was easy walking distance to everything from the Queen Vic Market to the Botanical Garden to the MCG to the CBD. There wasn't anything really "wrong" with the property. But we were shocked that it is branded as a Marriott rather than a Courtyard or a Fairfield. Had we expected this level of quality, we wouldn't have been nearly as disappointed in this mostly average stay. To frost the cake, the "executive lounge" was a tiny room semi-divided on one wall from the lobby. Comically small and notably uncomfortable.

2026-01-21 • via Tripadvisor
C
Colin • couple • au
10
2026-01-21 • via Nuitee
S
Sushanth • couple • au
10
2026-01-20 • via Nuitee
J
Jean-Paul • couple • fr
3
Very disappointing for a Marriott.
Pros:

The concierge was nice and efficient. The bar tender was very professional. The reception was nice and professional

Cons:

The breakfast sequence was a mess every day. The staff was obviously not enough trained. The ingredients on the buffet were not protected and submitted to people snizzing and coughing. The coffee machine was breaking every 10 minutes. The staff was running every where without efficiency. The restaurant was understaffed.

2026-01-20 • via Nuitee
L
Louise • family_with_children • au
10
2026-01-20 • via Nuitee
J
Josh • solo_traveller • au
9
Would stay here again. Friendly service
Pros:

Early check in was awesome and improved my stay drastically.
Super friendly staff

Cons:

Room was initially cold but heated up during the night somehow. So was good in the end.

2026-01-19 • via Nuitee
M
Mark • couple • au
3
Very disappointing
Pros:

Location

Cons:

Check-in process was terrible, paid for valet and was non existent. Picked hotel for location to theatre, after returning 10pm hotel bar was closed. Went to room for room service, no drinks. Next morning had to chase up staff for plate for breakfast.

2026-01-19 • via Nuitee
C
Cathy • couple • au
10
Excellent
Pros:

Very friendly and helpful staff

2026-01-19 • via Nuitee
F
FootballTraveler • Couples • Atlanta, Georgia
10
Excellent Front Desk
Pros:

Our trip to Melbourne started off on a high note thanks to Elaine’s warm welcome, excellent customer service and efficient manner. We arrived early and Elaine at the front desk, greeted us, thanked us for our Marriott loyalty and was able to check us in an early. She answered all of our questions about the property, jotted down reminders about breakfast and the Marriott club and ensured that we were able to grab breakfast before the buffet shut down for the morning.

2026-01-17 • via Tripadvisor
D
demmi • couple • au
9
Great CBD location & hotel
Pros:

Close process to everything
Staff very helpful
Well priced

2026-01-17 • via Nuitee
L
Louann • couple • us
10
Excellent
Pros:

The front desk staff was very accommodating, location was great, rooms clean and comfortable, and restaurant buffet was excellent.

2026-01-16 • via Nuitee
E
Emma • family_with_children • au
10
2026-01-14 • via Nuitee
T
teunes_suma • Couples • Tangerang, Banten Province, Java
10
Front desk very friendly
Pros:

On October 31, 2025.. We came to the lobby at 8 am and drop our luggage due to our full day philips island tour from Sightseeing Australia which start at 9 am.. a gentleman from concierge and front desk helped us to keep our luggages. At 12 am, after the full day tour, a gentleman from front desk helped us with the room key

2026-01-04 • via Tripadvisor
C
CHRISTOPHER • extended_group • au
8
2026-01-03 • via Nuitee
T
tim2026 • NONE • Gold Coast, Queensland
10
Great service, friendly staff.
Pros:

We stayed at Melbourne Marriott Hotel as a family and had a very comfortable experience. The hotel was clean, quiet, and well maintained, which made it easy to relax after busy days in the city. Staff were friendly and welcoming throughout our stay and always happy to help. We enjoyed using the pool, spa, and gym, which were great for both adults and kids. Breakfast was good with plenty of choice to start the day. The location is very convenient, making it easy to get into the city and explore Melbourne. Overall, a pleasant and family-friendly stay.

2026-01-02 • via Tripadvisor
B
Barry • solo_traveller • au
7
The hotel was comfortable however the location was just average
Pros:

Very clean and friendly staff

Cons:

Location

2025-12-28 • via Nuitee