Hilton Philadelphia City Avenue

Hotels
Hilton Hotels & Resorts
7.4 (804 reviews)
4200 City Avenue , Philadelphia , us

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean environment
Cons:
Uncomfortable beds
Poor amenities
Noise issues

Categories

Cleanliness
6.61
There were reports of unclean bed sheets and a generally low standard of cleanliness.
Service
8.58
Overall, staff were noted to be friendly and accommodating, contributing positively to guest experiences.
Location
8.12
Location was mentioned as easy access to city and colleges, though there were some complaints about parking.
Room Quality
7.07
Rooms were spacious but had issues such as uncomfortable beds and noise from the street.
Amenities
6.1
Several amenities like ice machines were reported as not working, impacting guest satisfaction.
Value for Money
7.56
Value was discussed in the context of pricing for amenities like parking, indicating some dissatisfaction but also reasonable expectations.
Food and Beverage
8.11
Breakfast options were satisfactory, although there were some complaints about food service at events.
Overall Experience
7.08
The overall sentiment was mixed, with both positive mentions and significant grievances affecting the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:47

Property Description

Spacious Meeting and Banquet Facilities
With over 3,251 sq metres of banquet and meeting space, your event at Hilton Philadelphia City Avenue will be truly unforgettable. Professional catering services ensure a seamless experience for all attendees.

Gourmet Dining Options and Fitness Centre
Indulge in on-site gourmet dining options and stay active at the state-of-the-art fitness centre. Whether you are a food enthusiast or fitness fanatic, Hilton Philadelphia City Avenue has you covered.

Convenient Location for Exploration
Located just 5 miles from Philadelphia city centre, our hotel offers easy access to historic sites, parks, shopping centres, and golf courses. Explore the best of the area with City Avenue Hilton as your home base.

Book your stay at Hilton Philadelphia City Avenue now for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 20 per day.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 804 reviews
Cleanliness: 6.61
Service: 8.58
Location: 8.12
Room Quality: 7.07
Amenities: 6.1
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 7.08
V
Vernon solo_traveller us
8
All and all good stay
Pros:

Clean and wonder staff.

Cons:

The prom kids were horrible and loud couldn't sleep. Running around in the hallways. Phone and TV kept going out. Otherwise a good place

2026-05-22 via Nuitee
B
Brenna solo_traveller us
8
Not the best, not the worst.
Pros:

Clean room. Comfortable bed. Safe area.

Cons:

Online pictures are deceiving. The hotel is not on a waterfront, it borders reservoirs of a water treatment facility. Also, the free breakfast process was confusing & time consuming. You are given vouchers then wait in a long line to order from a counter. We were not given the vouchers @ check-in, even though it was included in our reservation, & had to locate staff to inquire. Broken water faucet in bathroom & no exhaust fan.

2026-05-18 via Nuitee
C
Claude couple fr
7
Bien si l’on a une voiture
Pros:

La taille et la qualité de la chambre

Cons:

Le faux petit-déjeuner inclus car en fait il y a un bon de 24 usd par personne qui fait qu’avec un café, un jus d’orange et une omelette garnie on dépasse le montant avec les taxes les TIP

2026-05-18 via Nuitee
K
Kayel solo_traveller us
7
2026-05-17 via Nuitee
T
Tavon family_with_children us
8
Very good
Pros:

The location was wonderful and the property was nice

2026-05-15 via Nuitee
R
Robert couple us
7
Not worth the price.
Pros:

Did not have.

Cons:

Frayed carpeting, no ice or vending on 7th floor, expensive cocktails in bar, no microwave in room, value for $200/nite.

2026-05-13 via Nuitee
F
Francisco solo_traveller us
1
Bad experience
Pros:

Nothing

Cons:

The room was dirty and in bad conditions. The bed was not comfortable.

2026-05-12 via Nuitee
S
sm couple us
8
Very professional front desk. Accommodated late check out
2026-05-10 via Nuitee
N
natisha couple us
5
2026-05-07 via Nuitee
I
IstvanJ couple hu
6
Good location - mediocre service
Pros:

Easy access. Parking nearby possible.

Cons:

Slow check-in. worn-down room, elevator, lobby.

2026-05-05 via Nuitee
R
Rowy family_with_children nl
7
Het was oké, maar de verwachtingen waren hoger voor de prijs en aantal sterren
Pros:

Het personeel van de receptie is heel aardig en behulpzaam! De lobby is ook erg netjes.
De kamers waren schoon en netjes, we hadden mooi uitzicht op het water.
Er is een directe busverbinding met de stad, dit werkt goed. Enkeltje maar ($2,90).

Cons:

Voor het ontbijt kreeg je een voucher van een bepaald bedrag ($24) wat je mocht besteden. Je kon zo een bestelling doen van de menukaart. Dit was een krap bedrag aangezien het inclusief drinken is, dat viel tegen. Wel was het eten heel erg lekker!
Het parkeren op de Hilton parkeerplaats was duurder dan de parkeergarage er tegenover. En ook nog een stukje lopen.
Het trapje van het zwembad was defect.
Op 2 dagen van ons verblijf was er een of ander evenement in het hotel van een externe partij, waardoor de lobby vol stond en het erg rumoerig was, zeker omdat dit tijdens ons ontbijt was. Een rustig ontbijt zat er dus niet in helaas.

2026-05-03 via Nuitee
A
Ashley couple us
8
2026-04-30 via Nuitee
P
Pamela solo_traveller us
3
Could have been better with the housekeeping and room amenity
Pros:

Valet, front desk and person at the breakfast counter were all very nice, professional and pleasant.

Cons:

My room had no tissues, two half drank water bottles on the bureau and a moldy wawa beverage in the fridge. There was one hanger in the closet and no microwave.

2026-04-30 via Nuitee
J
Jacqueline solo_traveller us
4
Hotel is not worth the price paid per night.
Pros:

Valet service was not available Saturday morning so I had to walk down the street to the parking and find my car, was told to go next door to the other hotel for coffee, and shower temperature was difficult to set.

Cons:

Valet service, shower temperature and most of the exercise equipment didn’t work.

2026-04-26 via Nuitee
M
Made couple us
8
We need more facility
Pros:

That’s good &clean

Cons:

Not come with water in my room & microwave

2026-04-23 via Nuitee
M
Marilu solo_traveller us
5
2026-04-22 via Nuitee
P
patrick solo_traveller us
9
Pros:

Very clean

2026-04-19 via Nuitee
M
Margaret solo_traveller us
1
2026-04-19 via Nuitee
H
Heather couple us
9
2026-04-17 via Nuitee
T
Tina couple us
7
2026-04-13 via Nuitee