Best Western Plus Kelowna Hotel & Suites

Hotels
•
Best Western Plus
8.8 (924 reviews)
2402 Highway 97 North , Kelowna , ca

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great management responsiveness
Comfortable rooms
Convenient location
Cons:
Issues with cleanliness
Breakfast options not accommodating
Non-functional amenities

Categories

Cleanliness
8.26
Some complaints regarding cleanliness with described issues in multiple rooms.
Service
9.73
Overall positive experiences with staff, including helpful front desk service.
Location
9.77
Convenient location with easy access to shops and airport.
Room Quality
8.72
Generally clean and comfortable rooms with a few noted issues.
Amenities
8.25
Gym equipment not functioning and breakfast options lacking for specific diets.
Value for Money
9.21
Reasonable pricing noted during holiday season, but some issues affected experience.
Food and Beverage
7.26
Complaints about breakfast variety and quality; needs improvement.
Overall Experience
9.23
Mixed experiences, but overall a favorable stay despite some setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:28

Property Description

Luxurious Amenities
This British Columbia hotel offers a full-service spa, indoor heated mineral pool, and a gym for guests to unwind and stay active during their stay.

Culinary Delights
Indulge in delicious meals at the on-site restaurant serving dinner and a pub offering lunch and dinner options. Start your day right with a complimentary hot breakfast buffet in the Atrium.

Convenience and Comfort
Enjoy modern amenities in the guest rooms such as a 40-inch flat-screen TV and an iPod docking station. Take advantage of the complimentary airport shuttle, outdoor hot tubs, and free Wi-Fi offered by the hotel.

Book now to experience the perfect blend of relaxation and convenience at Kelowna Best Western Hotel and Suites.

Important information:

For tour bookings with more than 5 rooms please inform the hotel in advance with a rooming list (guest names for each room), time of arrival, and if any parking is required for the tour bus.

Please note, parking will be limited from 1-6 October 2017. Some noise between the hours of 08:00–18:00 is anticipated around the main area of the hotel due to the usage of heavy equipment during a new signage installation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YLW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 924 reviews
Cleanliness: 8.26
Service: 9.73
Location: 9.77
Room Quality: 8.72
Amenities: 8.25
Value for Money: 9.21
Food and Beverage: 7.26
Overall Experience: 9.23
L
Lindsay • family_with_children • ca
8
2026-04-16 • via Nuitee
L
Lacey • solo_traveller • ca
7
2026-04-15 • via Nuitee
D
Dror • family_with_children • ca
1
2026-04-08 • via Nuitee
L
Lana • solo_traveller • ca
10
Excellent choice for our family.
Pros:

Excellent breakfast and great location. Kids loved the pool

Cons:

Staff fumbled with our reservation and initially tried to give us a cheaper room. Thankfully I had printed out my details confirming the upgraded room

2026-04-06 • via Nuitee
L
Lana • solo_traveller • ca
10
2026-04-06 • via Nuitee
P
Patterson • couple • ca
9
2026-04-05 • via Nuitee
A
Alain • family_with_children • ca
9
Pros:

Clean, spacious rooms, free hot breakfast, really amazing staff

2026-04-02 • via Nuitee
W
Wendy • couple • ca
8
Good for pets. Bring ear plugs for sleeping as the heating system will wake you up
Pros:

Breakfast was good

Cons:

Furnace noise was exceedingly loud.

2026-04-02 • via Nuitee
J
Julie • extended_group • ca
4
The room was fine…..location not so fine. Breakfast so/so
Pros:

The location is very difficult to access!

Cons:

Didn’t feel comfortable about the people hanging around outside.

2026-04-02 • via Nuitee
T
Teresa • extended_group • ca
9
Clean and comfortable good food
Pros:

Close to a lot of other stores

2026-03-24 • via Nuitee
K
Kevin • family_with_children • ca
7
2026-03-22 • via Nuitee
C
charles • extended_group • ca
8
2026-03-16 • via Nuitee
O
Oanh • couple • ca
6
2026-03-05 • via Nuitee
G
Gae • couple • nz
8
Overall our stay was average.
Pros:

The room was ok, but starting to show its age.

Cons:

Having the breakfast in the restaurant next door was a backwards step. The surroundings are not very nice. The whole appearance looks very temporary. The seating is in need of repair and updating.
Very disappointing......we have been staying with you over many years.

2026-02-23 • via Nuitee
S
Susan • solo_traveller • ca
7
2026-02-13 • via Nuitee
N
Nusky Ahamed • solo_traveller • ca
5
Pros:

Location

Cons:

There is no hot water or microwave even in room or outside

2026-02-12 • via Nuitee
A
AMNINDER • couple • ca
10
2026-02-12 • via Nuitee
J
Jin • family_with_children • ca
10
2026-02-10 • via Nuitee
I
Ingrid and Dave • couple • ca
8
Pros:

Nice big room

Cons:

Breakfast was just ok

2026-02-10 • via Nuitee
A
Alyssa • couple • ca
10
2026-01-24 • via Nuitee