Best Western Plus Kelowna Hotel & Suites

Hotels
•
Best Western Plus
8.8 (905 reviews)
2402 Highway 97 North , Kelowna , ca

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great management responsiveness
Comfortable rooms
Convenient location
Cons:
Issues with cleanliness
Breakfast options not accommodating
Non-functional amenities

Categories

Cleanliness
8.26
Some complaints regarding cleanliness with described issues in multiple rooms.
Service
9.73
Overall positive experiences with staff, including helpful front desk service.
Location
9.77
Convenient location with easy access to shops and airport.
Room Quality
8.72
Generally clean and comfortable rooms with a few noted issues.
Amenities
8.25
Gym equipment not functioning and breakfast options lacking for specific diets.
Value for Money
9.21
Reasonable pricing noted during holiday season, but some issues affected experience.
Food and Beverage
7.26
Complaints about breakfast variety and quality; needs improvement.
Overall Experience
9.23
Mixed experiences, but overall a favorable stay despite some setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:28

Property Description

Luxurious Amenities
This British Columbia hotel offers a full-service spa, indoor heated mineral pool, and a gym for guests to unwind and stay active during their stay.

Culinary Delights
Indulge in delicious meals at the on-site restaurant serving dinner and a pub offering lunch and dinner options. Start your day right with a complimentary hot breakfast buffet in the Atrium.

Convenience and Comfort
Enjoy modern amenities in the guest rooms such as a 40-inch flat-screen TV and an iPod docking station. Take advantage of the complimentary airport shuttle, outdoor hot tubs, and free Wi-Fi offered by the hotel.

Book now to experience the perfect blend of relaxation and convenience at Kelowna Best Western Hotel and Suites.

Important information:

For tour bookings with more than 5 rooms please inform the hotel in advance with a rooming list (guest names for each room), time of arrival, and if any parking is required for the tour bus.

Please note, parking will be limited from 1-6 October 2017. Some noise between the hours of 08:00–18:00 is anticipated around the main area of the hotel due to the usage of heavy equipment during a new signage installation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YLW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 905 reviews
Cleanliness: 8.26
Service: 9.73
Location: 9.77
Room Quality: 8.72
Amenities: 8.25
Value for Money: 9.21
Food and Beverage: 7.26
Overall Experience: 9.23
S
Susan • solo_traveller • ca
7
2026-02-13 • via Nuitee
A
AMNINDER • couple • ca
10
2026-02-12 • via Nuitee
N
Nusky Ahamed • solo_traveller • ca
5
Pros:

Location

Cons:

There is no hot water or microwave even in room or outside

2026-02-12 • via Nuitee
I
Ingrid and Dave • couple • ca
8
Pros:

Nice big room

Cons:

Breakfast was just ok

2026-02-10 • via Nuitee
J
Jin • family_with_children • ca
10
2026-02-10 • via Nuitee
A
Alyssa • couple • ca
10
2026-01-24 • via Nuitee
B
Brian • couple • us
7
We enjoyed the room, the pool, and the courtyard. The breakfast needs a complete overhaul!
Cons:

The "full" breakfast was a complete joke. I am a vegetarian, also cannot eggs. There were no potatoes, vegan/turkey sausage, or bagels offered. When I asked the front desk, they assured me that they would talk to management. But I never heard back. The fruit that was offered was rather lame. All there was available were eggs, meat, and a HUGE selection of carbohydrates.

2026-01-20 • via Nuitee
M
Mylene • extended_group • ca
9
Excellent staycation. Quiet and peaceful place.
Pros:

The breakfast is good. Kitchen staff were all attentive on their job. I like the location, it was closed to the tourist locations we’ve visited.

Cons:

The pool. Just average. Cold & the water itself.

2026-01-19 • via Nuitee
R
Robert • couple • ca
9
2026-01-19 • via Nuitee
C
Cindy • couple • ca
4
Convenient location and quiet but everything else was poor
Pros:

There was one elevator,lots of stairs, long hallways,refrigerators humming at end of life noise,broken light fixtures,dim lightbulbs,disgusting breakfast choices

Not a good place for seniors struggling with luggage and stairs

It was quiet looking into courtyard

Cons:

See notes above

2026-01-19 • via Nuitee
T
Theresa • couple • ca
10
Very pleasant stay at Best Western Plus Kelowna
Pros:

Super pet friendly, staff was so helpful and go out of their way to make your stay pleasant. Second time staying here and it feels like home away from home.

2026-01-19 • via Nuitee
A
Arlene Catherine • family_with_children • ca
10
Room was clean & very comfortable food was excellent staff were helpful in every way
Pros:

Everything

2026-01-19 • via Nuitee
K
Krishna • family_with_children • ca
10
Amazing, it was comfortable, in a good area, clean, and honestly the views are great as well
Pros:

Everyone working was so sweet and helpful. It was a last minute booking and we needed a place to go instantly and they made it happen, they let us check in at 3am because a room was available.

Cons:

The room itself was so spacious and comfy, though I wish they had smart tv’s so we don’t have to rely on cable and could use Netflix or something but honestly it’s not a dealbreaker.

2026-01-19 • via Nuitee
R
Romeo • couple • ca
10
Pros:

coffee, eggs and ham

2026-01-19 • via Nuitee
R
Roksana • solo_traveller • ca
2
Awful
Pros:

Nothing

Cons:

There was a mouse in my room. I was then moved into another room in which the bed had stains and hair all over it. Disgusting. The staff were not accommodating and when I had mentioned I left some items in the initial room with critters, the staff told me to go back to the room and get it (even though they had shut that room down). There was one front desk staff (Ryan I believe) who was nice & helpful.
None of the gym equipment works.
The breakfast is powered eggs and terrible quality.

2026-01-19 • via Nuitee
D
Doris • solo_traveller • ca
8
2026-01-18 • via Nuitee
M
Mason • family_with_children • ca
10
2026-01-16 • via Nuitee
J
Janice • family_with_children • ca
7
Pleasant and clean room but noisy each evening due to youth loud and running in the hall.
Pros:

Good proximity to shopping and restaurants.

Cons:

There were youth soccer teams staying there - they would be in the hall and were loud until 11 pm and on our last night they ran up the hall after 11 pm playing Nicky nine doors. The hotel should have told us about the multiple teams staying there well in advance so we could have changed hotels. Also, we didn’t find out until a week before arriving that the hot tubs would be closed due to maintenance.

2026-01-15 • via Nuitee
W
Wei • family_with_children • ca
9
2026-01-15 • via Nuitee
C
charles • solo_traveller • ca
9
Pros:

n/a

2026-01-13 • via Nuitee