Garner Hotel Rome Aurelia by IHG

Hotels
•
Garner
7.7 (1625 reviews)
via Aurelia 619 , Rome , IT
+39 06 8115 3738

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Clean rooms
Helpful/friendly staff
Comfortable bed
Good breakfast/coffee
Terrace/adequate rooms
Close to car rental
Cons:
Poor value for money / high price
No/paid parking despite booking info
No cups/tasses for kettle / missing in-room items
No towel racks / maintenance issues
Noisy rooms / street noise
Cold rooms / heating issues
TV reception poor
Narrow shower / subpar sofa-bed
Occasional drain smell

Categories

Cleanliness
8.7
Multiple reviews explicitly note the hotel is clean ('Pulito', 'clean'); a few mention smells/drain issues but overall cleanliness is perceived positively.
Service
9.5
Reception and staff repeatedly praised as helpful and friendly (staff described as 'gentile', 'very kind', 'helpful'); isolated service issues (busy reception, parking miscommunication) temper this slightly but overall service sentiment is strongly positive.
Location
8.5
Location often listed as a pro and easy to find; some guests note it's not central and can be a longer walk to subway or has traffic noise, producing a generally positive but mixed view.
Room Quality
6.5
Multiple room complaints: noisy rooms, cold rooms/heating problems, poor TV reception, lack of mirrors in rooms, narrow showers and subpar sofa-bed; a few mentions of comfortable beds and pleasant terraces balance negatives but room quality trends below average.
Amenities
6.2
Several missing or inadequate amenities reported (no parking despite booking indication, no cups/tasses for kettle, missing towel racks, limited in-room furniture); these gaps reduce this score.
Value for Money
5.5
Value repeatedly criticized: guests mention high prices with many paid services (parking, breakfast) and say price does not justify offered services ('Prezzi alti', 'non ne valeva assolutamente').
Food and Beverage
8.5
Breakfast frequently described as good with excellent coffee and acceptable buffet choices, though some note limited items (missing fresh bread) and extra charge for breakfast.
Overall Experience
8.2
Overall impressions are mixed-positive: friendly staff and cleanliness/comfort cited often, but shortcomings in room amenities, noise, and perceived poor value lower the overall guest experience to a generally positive but not exceptional level.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Modern Hotel with Terrace and Garden
Experience the perfect blend of modern comfort and professional service at Smooth Hotel Rome West. Situated on the historic Via Aurelia, our hotel offers affordable rooms just a short walk from Cornelia Metro Station. Enjoy the serene terrace and lush garden during your stay.

Comfortable and Well-Equipped Rooms
Relax in our air-conditioned rooms equipped with all the essentials for a pleasant stay. Each room features a satellite TV, minibar, and safe, ensuring your comfort and convenience. The private bathrooms add an extra touch of luxury to your experience.

Convenient Amenities and Facilities
Indulge in a drink at our on-site bar or host successful meetings in our two conference rooms. Stay connected with free WiFi throughout the hotel. Don't miss out on the opportunity to experience the best of Rome at Smooth Hotel Rome West.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SZZ

Location

Guest Reviews

7.7
Based on 1625 reviews
Cleanliness: 8.7
Service: 9.5
Location: 8.5
Room Quality: 6.5
Amenities: 6.2
Value for Money: 5.5
Food and Beverage: 8.5
Overall Experience: 8.2
F
fernando • couple • ie
2
Won’t stay again
Pros:

The staff

Cons:

The rooms, the water didn’t work well.

2026-11-07 • via Nuitee
C
Cristóbal • couple • es
2
Nefasto
Pros:

Me han engañado con la reserva . Me han cobrado dos veces y no he conseguido que me lo devuelvan . Nefasto el trato

Cons:

Me han engañado con la reserva . Me han cobrado dos veces y no he conseguido que me lo devuelvan . Nefasto el trato

2026-11-06 • via Nuitee
J
Julia • solo_traveller • de
7
Pros:

Die Mitarbeitenden waren super freundlich und total zuvorkommend. Ich kam gegen 9 Uhr am Abend an und der Portier spricht fast nur Italienisch (ich bin der Sprache mächtig, für mich also kein Problem). Ich konnte die Koffer ohne Probleme nach dem Check-Out dort lagern und auch eine Nachfrage nach dem Check-Out wurde sehr schnell und freundlich beantwortet.

Cons:

Die Lage ist in Ordnung, mit dem Bus kommt man gut in die Stadt, es dauert nur. Leider war es sehr kalt im Zimmer - in Rom ist heizen erst ab Mitte November gestattet und bei meiner Ankunft hatte es 10 Grad Außentemperatur und ich habe ziemlich gefroren. Die Kimaanlage kann theoretisch auch heizen, nur meine war defekt. Um mich aufzuwärmen wollte ich ein heißes Bad nehmen, doch der Wasserhahn ließ lediglich die Nutzung des Duschkopfes zu. Das Frühstück war in Ordnung, für italienische Verhältnisse absolut normal - nur der Saft wird mit Wasser gestreckt und schmeckt gewöhnungsbedürftig.

2026-11-05 • via Nuitee
M
Marcus • solo_traveller • ca
9
2026-11-04 • via Nuitee
M
Marcin • couple • pl
6
Było ok
Pros:

Bardzo czysto, obsługa bardzo miła i pomocna. Przystanki i metro dosyć blisko.

Cons:

Byłem parę razy we Włoszech ale nigdzie nie spotkałem się w hotelach z tak cienkimi ścianami, dziwi mnie że ludzie w komentarzach piszą o zbyt głośnej ulicy (co dla mnie było akceptowalne i nie przeszkadzało), a nie piszą o tym że słychać bardzo głośny szum wody spływającej w rurach kiedy ktoś bierze prysznic, nie da się spać przy czymś takim. Na szczęście wszyscy kładli się spać około 24 w nocy i reszta nocy była spokojna. Ten dźwięk to jedyny minus, ale dla mnie bardzo duży stąd moja ocena niestety.

2026-11-03 • via Nuitee
N
Novella • solo_traveller • it
9
2026-11-02 • via Nuitee
M
Matache Cristian • couple • ro
10
2026-11-02 • via Nuitee
A
Annarita • couple • it
6
Costo elevato, servizi di media qualità e chiasso costante per tutta la notte causato dal traffico della strada su cui s
Pros:

Posizione rispetto al mio luogo di interesse

Cons:

Costo eccessivo rispetto alla struttura, qualificata come 4 stelle. Stanza fredda. TV non ben funzionante

2026-11-02 • via Nuitee
G
Gianluca • extended_group • it
7
2026-11-01 • via Nuitee
F
Fabiana • couple • it
8
Accoglienza, pulizia e posizione
Pros:

Vicinanza dal luogo in cui dovevo andare e pulizia della camera

Cons:

Purtroppo non funzionava la televisione

2026-11-01 • via Nuitee
F
Fabio Florentino • solo_traveller • it
3
2026-11-01 • via Nuitee
A
antonella • family_with_children • it
7
Pros:

Colazione varia ma non di grande qualita'

Cons:

La colazoone

2026-11-01 • via Nuitee
R
Ruben • couple • it
8
Ottimo per un soggiorno di lavoro
Pros:

Location

Cons:

Qualche set cortesia in camera

2026-10-30 • via Nuitee
F
Filomena • couple • it
9
2026-10-29 • via Nuitee
D
Durante • couple • it
7
2026-10-29 • via Nuitee
V
Vincenzo • family_with_children • it
9
Pros:

La posizione è facile da trovare, su via principale, l'Aurelia. Nei pressi dell'Hotel ERGIFE a circa 280 metri.

Cons:

Su booking all'atto della prenotazione c'era la disponibilità di parcheggio all'interno dell'albergo. Quando la prenotazione è stata confermata via e-mail dall'albergo, hanno riferito di non avere disponibile il posto auto.
In bagno mancavano completamente portasciugamani.
In camera non c'era uno specchio per potersi specchiare, l'unico era in bagno. Per cui, trattandosi di una stanza tripla, se il bagno era occupato, un'altra persona non poteva ne sistemarsi ne truccarsi in camera.
La tv si vedeva male.

2026-10-29 • via Nuitee
I
Ioannis • solo_traveller • pl
8
2026-10-29 • via Nuitee
M
Marta • solo_traveller • it
10
Hotel consigliatissimo
Pros:

Ho soggiornato solo un giorno per partecipare ad un concorso all’Ergife, struttura accogliente, personale gentile e sempre a disposizione.
Consigliatissimo.

2026-10-28 • via Nuitee
B
Bianco • couple • it
10
2026-10-28 • via Nuitee
P
Pasquale • solo_traveller • it
8
2026-10-27 • via Nuitee