Best Western Tyrolean Lodge

Hot tub and pool were incredibly clean. Loved sitting in both!

We enjoyed our stay very much as the location was good, a close walk to the downtown stores & restaurants and we had a mountain view, which we paid extra for. They have 4 Adirondack chairs outside looking at Bald Mountain, so we bought a bottle of wine, sat on the chairs and enjoyed the beautiful scenery for a few hours. The evening was perfect to sit out and enjoy.
Breakfast was good too - cereal, yogurt, juices, fruit, eggs, bacon, tater tots, gravy and biscuits, muffins, bagels, bread to toast and waffles to make and of course coffee & tea. There's plenty to eat and enjoy and the breakfast room is spacious with plenty of seating.
We got a king room with a mountain view which was blocked a bit by some trees, but overall, It was great.

Great breakfast, quiet location

Just always such a great stay. Friendly staff, amazing breakfast, pretty location, pristine rooms. We always just look so forward to our Ketchum trips. Thank you to the entire staff for all you do to make this hotel so nice.

מקום טוב בדרך

Disappointing Stay and No Response from Management

We chose Best Western Tyrolean Lodge because it was recommended by a local veterinarian while we were bringing our Labrador to Ketchum for TPLO surgery.

Before booking, I specifically requested a pet-friendly ground-floor room because our dog had a right rear leg injury before surgery and already struggled with stairs. Unfortunately, Room 132 required stairs from both the parking area and the lobby and offered no direct outdoor access.

The room itself had numerous issues, including an overwhelming artificial odor, stained carpet with pet hair, blood-stained bedding, visible maintenance concerns, and uncomfortable bedding. The following morning, an extremely strong odor from the breakfast area became so overwhelming that my wife became physically ill.

To be fair, the front desk staff was friendly, the dog welcome bag was appreciated, and the dog relief area was one of the nicest we've seen.

The most disappointing part of our experience occurred after we returned home. Rather than posting a negative review immediately, I contacted Best Western Corporate Customer Relations, submitted a detailed written account, and provided an opportunity to send supporting photographs. Corporate contacted the hotel multiple times and even assured me the property would call me directly. Despite those efforts, I never received any communication from the hotel's management.

Everyone can have an off day. What matters most is how a business responds afterward. Unfortunately, the complete lack of communication ultimately left us more disappointed than the stay itself.

I like a quiet location - which this was. The pool was great - partially in the shade in the morning so I didn't need sunscreen. Hot tub was nice too. Loved being able to walk my dog on the empty lot next door without worrying about traffic.

Great location

Good

Close to venue

Quiet and clean

This place has thought of everything. Games room, microwave and paper plates and cutlery available 24/7 for guests, books, board games, 24 hour coffee machine, free breakfast, homemade cookies and dog treats at check in!! Also, SUPER friendly and helpful staff and walking distance to most restaurants (if you don’t mind walking 10-15 minutes which we actually enjoy). The hotel is older so hallways are narrow and the carpet and rooms are showing a bit of wear but everything is VERY CLEAN. We really enjoyed our stay.

The room, the location, excellent staff, truly dog friendly including a leash free field

Sehr nettes Personal. Tolles Frühstück und kein Plastikgeschirr.