Sonesta Essential Hotels Longview

Hotels
Sonesta ES Suites
7.6 (328 reviews)
803 North Access Road , Longview , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Good breakfast
Friendly staff
Cons:
Unpleasant odors
Poor service
Lack of elevator

Categories

Cleanliness
6.99
Multiple reviews mentioned issues with cleanliness, including unpleasant odors and lack of proper housekeeping.
Service
7.46
Service quality varied; while some staff were friendly, there were significant complaints about rudeness and inadequate help.
Location
8
Convenient location but issues with accessibility due to lack of elevators.
Room Quality
7.45
Room quality was generally satisfactory but instances of unpleasant odors were reported.
Amenities
8.48
Some amenities were appreciated, including breakfast and pool but there was noted lack of luggage racks.
Value for Money
7.94
Despite complaints, the price was highlighted as a pro; however, issues with unexpected fees were mentioned.
Food and Beverage
7.49
Breakfast was positively acknowledged, but not heavily mentioned in reviews.
Overall Experience
6.96
Overall experience was mixed with several negative reviews impacting satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:23

Property Description

Convenient Location near Longview Amtrak
Situated just 4 miles from the Longview Amtrak station, Quality Inn & Suites Longview I-20 offers a comfortable stay with modern amenities.

Relaxing Outdoor Pool and Fitness Center
Unwind by taking a dip in the outdoor pool or keep up with your fitness routine at the on-site fitness center.

Complimentary Breakfast and Business Center
Start your day with a delicious continental breakfast and stay connected with the free Wi-Fi and business center facilities provided by Rodeway Inn & Suites.

Book your stay now at Quality Inn & Suites Longview I-20 for a relaxing and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sat, Oct 31, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GGG

Location

Guest Reviews

7.6
Based on 328 reviews
Cleanliness: 6.99
Service: 7.46
Location: 8
Room Quality: 7.45
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.49
Overall Experience: 6.96
L
Lesslie couple us
8
Pros:

The cleanliness

Cons:

Uncomfortable bed

2026-08-20 via Nuitee
A
Aaron couple us
4
2026-08-03 via Nuitee
C
Christopher couple us
2
Regretting it
Pros:

Everything’s dirty, and it’s rough outside

Cons:

Nothing

2026-07-05 via Nuitee
N
NELSON couple us
10
Muy buena
Pros:

Muy bien

Cons:

El depósito en garantía por las toallas para un hotel de ese nivel no es bien hacerlo

2026-05-29 via Nuitee
N
Noah couple us
1
Terrible
Cons:

Stains on towels, bugs on ceiling, room was very small, toilet seat wasn’t clean, worker was very rude during breakfast while my girlfriend struggled with the waffle maker and yelled at us to just turn it over and let the timer run so we did, then when it was my turn to make my waffle she repeated herself as if I didn’t know how to work it and then she proceeded to stare at me for about 3 minutes straight while my waffle was cooking and then when I proceeded to head to the table I looked at her because she was still staring and she rolled her eyes and shook her head. I checked out before 11 and said I wanted to cancel the second day and the other worker stated booking.com will blame the hotel but that it’s up to them to pay me back and they won’t do it because they need a 24 hour heads up despite me only requesting the hotel 23 hours prior at that point.

2026-05-26 via Nuitee
F
flores couple us
5
2026-05-25 via Nuitee
A
Adam solo_traveller us
7
Nice enough
Pros:

Hard flooring in the guest room instead of carpet. So much better than carpeted rooms since they can just mop it and have floors actually be clean. Overall fairly nice.

Cons:

If you look close enough you'll see the place probably used to be a much worse quality location.

2026-05-24 via Nuitee
C
Chelsea solo_traveller us
1
Pros:

nothing

Cons:

The front desk lady was very rude everytime we interacted with her. When we were ready to go to sleep, the sheets were not cleaned. We went to the front desk to ask if we can get new sheets, front desk lady asked how long we were staying instead of apologizing. It doesn't matter how long we were staying, we expect clean sheets as anyone else there who booked to stay. My mother wanted to let her know breakfast was low on milk and instead of thanking my mom for letting her know, she said "I know." The yogurt tasted like expired milk and coffee was not great either. Overall experience was not great.

2026-05-24 via Nuitee
A
Alice solo_traveller us
8
Pros:

Easy access from I20.

Cons:

Nothing to complain about

2026-04-26 via Nuitee
S
samsD6431IG Solo travel
6
Good
Pros:

Good for longer stays. A bit older building and undergoing some changes. Didn’t like the fact that they allow pets, people say it’s service animals but they aren’t.

2026-04-23 via Tripadvisor
M
Melissa solo_traveller us
10
Pros:

I loved the convenience, the breakfast was pretty good, and with a window seat there was enough sleeping room for 4 people.

Cons:

There were only two, 2 seater tables for breakfast. I wish there would have been more seating.

2026-04-13 via Nuitee
C
Cirilo couple br
9
Muito organizado e limpo
Pros:

Tido muito npvo, espaço e mpveis

Cons:

-

2026-04-13 via Nuitee
C
Chuck couple us
5
Pros:

New remodel

Cons:

No signs hard to find

2026-04-11 via Nuitee
D
Damon solo_traveller us
7
Cons:

No elevator

2026-04-10 via Nuitee
D
Dumar couple us
10
2026-04-10 via Nuitee
K
Keyona couple us
1
2026-04-08 via Nuitee
M
Melissa couple us
1
Cons:

Bad customer service from management and clogged restroom

2026-04-08 via Nuitee
D
Diana couple us
8
Pros:

We stopped to break up a long drive, so arrived late in evening. Surrounding area a tiny bit sketchy, but this hotel sits way back on a lot that's very well lit, so didn't have any major concerns. Beds were comfy, and breakfast was good. Got a rate that was about 35% less than other comparable hotels, so it was a bargain at that price. Would stay here again.

2026-04-07 via Nuitee
A
Alonso couple us
10
2026-03-30 via Nuitee
N
Nguyen family_with_children us
6
2026-03-25 via Nuitee