Best Western Sault Ste. Marie

Hotels
•
Best Western
7.5 (167 reviews)
4335 I-75 Business Spur , Sault Sainte Marie , US
+1 906-632-2170

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location / easy access
Friendly, helpful staff
Good breakfast (often)
Comfortable beds in many rooms
Cleanliness in some rooms/public areas
Fridge in room
Large, safe parking
Cons:
Dirty or cloudy pool (frequently reported)
Inconsistent cleanliness (musty smells, dirty comforter, dust)
Billing/double charge incident and slow refund
Missing toiletries and no hair dryer in some rooms
Some rooms are tired / poor lighting
Housekeeping entering without notice
Occasional maintenance issues (phone not working, deck holes)

Categories

Cleanliness
5
Multiple guests reported dirty/musty issues (cloudy or dirty pool, dusty coffee maker, dirty comforter, mold/cigar smell) although some rooms and public areas were described as clean.
Service
8.5
Mostly positive mentions of helpful and friendly staff and a proactive front desk/manager; isolated serious service failures (double charge, slow refund, housekeeping entering without knock).
Location
9
Consistently praised: convenient, close to border/interstate and downtown, easy access and good central location for travelers.
Room Quality
7
Mixed room experiences: several guests enjoyed very comfortable beds and fridges, while others reported firm beds, tired rooms, poor lighting, smells, and occasional maintenance issues (phone not working).
Amenities
6
Amenities are inconsistent: fridge and indoor pool are positives, but the pool is frequently reported as dirty/unswimmable, plus missing toiletries, no hair dryer in some rooms, and deck hazards were noted.
Value for Money
8
Many guests reported good value and reasonable pricing for the location and offerings; however, billing errors (double charge) significantly impacted a few stays.
Food and Beverage
7.5
Breakfast was generally called good and appreciated by many guests, though a few found it lacking and others missed breakfast due to unclear times; coffee and breakfast staff efforts were noted positively.
Overall Experience
9
Overall stays skew positive with repeat bookings and many 'great stay' comments: good location, friendly staff, comfortable beds for many — despite cleanliness and amenity inconsistencies that lowered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location
Best Western Sault Ste. Marie is ideally situated just 11 km from OLG Casino Sault Ste. Marie, offering easy access to popular attractions. The nearby airport is only 28 km away, ensuring a hassle-free journey for guests.

Impressive Amenities
Guests can enjoy a range of amenities including an indoor pool, sauna, fitness centre, and a shared lounge. The 24-hour front desk adds convenience to your stay, while free WiFi and complimentary parking make for a comfortable experience.

Comfortable Rooms
Each air-conditioned room at Best Western Sault Ste. Marie is thoughtfully equipped with modern conveniences such as a flat-screen TV, safety deposit box, and a private bathroom. The hotel ensures a restful stay with cozy bed linens and fresh towels provided in every room.

Experience convenience, comfort, and relaxation at Best Western Sault Ste. Marie. Book your stay now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CIU

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 167 reviews
Cleanliness: 5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 6
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 9
J
Jamesman07 • family_with_children • us
4
Pros:

My room was clean and spacious.

Cons:

The pool was closed, and the hot tub closed, sauna un available because the pool "area" was closed. The "fireplace" in my room didn't work. The desk workers seemed "anti social". They were definitely not warm and inviting. Indifferent at best.

2026-11-07 • via Nuitee
S
Schreiber • couple • us
10
A great place to stay in Sault St. Marie. It is close to the Canadian border.
Pros:

The hotel is in a good location, outside of the central city. It was very quiet and had a lovely indoor pool.

2026-10-21 • via Nuitee
S
Susan • couple • us
9
Clean, comfortable, good breakfast included, easy access to the town
Pros:

The location was great, easy to get around the city from there

Cons:

Everything was fine for a short stay

2026-10-12 • via Nuitee
C
Cindy • couple • us
8
Pros:

Close to the interstate and exit ramp. Clean large rooms and a good breakfast. Other restaurants were nearby. The manager was very helpful.

2026-09-16 • via Nuitee
T
Tim • solo_traveller • us
3
Well no one likes to pay more than double for a night stay.
Pros:

The location and the surrounding area.

Cons:

The staff double charged me for the room after we already paid Booking.com. They took a card for incidentals and charged the card more than we paid for the room over $160. Then it took 15 calls to get through to anyone. Then the card was supposed to be refunded same day. 5 days later still not refunded.

2026-09-15 • via Nuitee
J
Julie • couple • us
8
2026-09-14 • via Nuitee
S
Sewell-Jensen • solo_traveller • us
10
Pros:

Clean. Nice Breakfast

2026-09-11 • via Nuitee
A
Amber H. • solo_traveller • us
4
Not a good stay
Pros:

There wasn't much that was nice about this hotel.

Cons:

I don't know why Best Westerns seem to be run down but I tend to always end up in one when I use them.
Beds were too firm and made my body hurt
Room was stinky like mold or cigars
Facility was run down
Breakfast was less than desirable

2026-09-07 • via Nuitee
G
Gostick • solo_traveller • ca
8
2026-09-04 • via Nuitee
C
Cheryl • couple • us
9
Nice place, just not fond of the breakfast.
Pros:

It was clean and the staff was friendly

Cons:

The breakfast

2026-09-03 • via Nuitee
L
Lorna • couple • us
5
Cons:

never told when breakfast was, so we just missed it.
The pool was disgustingly dirty.
no hair dryer in the room.

2026-08-31 • via Nuitee
P
Prabaharan • family_with_children • us
4
Good location , seems to have inadequate staffing affecting stay quality
Pros:

Decent location, mediocre breakfast.

Cons:

Dirty comforter, coffee maker topped with dust, no body wash or shampoo, the container was empty upon arrival, got body wash delivered after reaching out to front desk.

2026-08-29 • via Nuitee
J
JJHILL3 • solo_traveller • us
8
Will stay again
Pros:

Location was great

Cons:

It's not dirty...but a little elbow grease would help.

2026-08-17 • via Nuitee
F
Felicia • family_with_children • us
8
Central location for daily travels
Pros:

Breakfast was good

Cons:

Room needed more lighting .

2026-08-17 • via Nuitee
F
Faisal • family_with_children • us
10
2026-08-13 • via Nuitee
L
Larra • solo_traveller • us
7
Pros:

Staff, clean, and location. Value was good.

Cons:

Pool was a bit dirty, and some dangerous holes on the deck. My daughter hurt her foot stepping in one. We didnt have soap and had to ask. Breakfast was ok.

2026-08-10 • via Nuitee
S
Sarah • family_with_children • us
8
2026-08-09 • via Nuitee
C
Cynthia • couple • us
9
2026-08-07 • via Nuitee
C
Christine • couple • us
9
We only stayed for one night but it was perfect.
Pros:

Bed was extremely comfortable. Breakfast was good. Staff worked really hard to refill trays when they got low. Location was good. We had an easy trip to the downtown area to have a delicious dinner at The Wicked Sister. Loved having a fridge in the room.

Cons:

I will say that I would have liked to have hot chocolate since I don't drink coffee.

2026-08-03 • via Nuitee
M
Mike • solo_traveller • us
10
2026-07-24 • via Nuitee