Best Western Coach House

Hotels
•
Best Western Plus
8.1 (1059 reviews)
2535 North Glenstone Avenue , Springfield , US
+1 417-862-0701

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location / easy access / parking in front of room
Friendly and helpful staff / good front desk service
Very good / amazing breakfast
Pet friendly / low pet fee
Ground-floor rooms and easy access
Pool courtyard and complimentary bottled water
Cons:
Cleanliness issues: stains, rooms not properly cleaned
Mouse sightings/rodent problems reported multiple times
Room quality issues: worn mattresses (springs), thin blankets, some rooms in poor condition or smelling
Inconsistent food items (runny eggs) and some poor coffee
Exterior doors/maintenance and older property needing upgrades

Categories

Cleanliness
5.8
Multiple reviews mention rooms not clean, stains on bedding, staff needing to re-clean showers, and several reports of mice in rooms — clear negative impact on cleanliness.
Service
9.2
Staff repeatedly described as friendly and helpful (front desk praised, staff moved guests when issues occurred); service sentiment is consistently positive in the reviews.
Location
9
Location repeatedly praised: close to venues, easy access from main road, parking directly in front of rooms, walkable restaurants — strong positive sentiment for location.
Room Quality
6.4
Mixed to negative: comfortable beds noted by some, but several mentions of springs, thin blankets, poor room condition, bad smells and nonworking AC in at least one case lower the score.
Amenities
8.6
Positive notes on ground-floor layout, pool courtyard, complimentary bottled water, pet-friendly policy and dog-walk area; amenities generally supportive of a good stay.
Value for Money
8.9
Guests comment on low pet fee, good breakfast and generally good value for an older property — perceived as good value despite some maintenance issues.
Food and Beverage
8.2
Breakfast is frequently praised as very good or amazing, though a few mentions of runny eggs and poor coffee introduce some mixed sentiment.
Overall Experience
8.7
Overall stays are positive for many guests (clean, comfortable, friendly staff, good breakfast and location), but recurring cleanliness/mouse incidents and some room quality issues temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Modern Amenities and Comfortable Stay
Best Western Coach House Inn in Springfield, Missouri offers contemporary rooms with a flat-screen TV, DVD player, free Wi-Fi, microwave, refrigerator, and coffee maker for a comfortable stay.

Convenient Facilities for Guests
Guests can take advantage of the on-site fitness center, free laundry facilities, and children’s playground during their stay at the hotel.

Deluxe Dining Experience
Indulge in a deluxe hot breakfast at the spacious breakfast room with a leather sofa and fireplace. For on-site dining, head to Ziggie’s Café for a delightful meal.

Experience comfort, convenience, and great dining options at Best Western Coach House Inn Plus in Springfield. Book your stay now for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SGF

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 1059 reviews
Cleanliness: 5.8
Service: 9.2
Location: 9
Room Quality: 6.4
Amenities: 8.6
Value for Money: 8.9
Food and Beverage: 8.2
Overall Experience: 8.7
S
Shannon • family_with_children • us
7
pet friendly get you by in a short time
Pros:

The location was great! very close to where i had to go to. The breakfast was AMAZING!!!! And i love that my dogs were able to stay with me

Cons:

room was not very clean. we had to wash the shower and sick before we could use it. when they came in a couple days later the room didn't look clean and the new bathroom towels were just thrown in the bathroom

2026-10-28 • via Nuitee
J
Jeremiah • couple • us
6
Mehhhhh
Pros:

The breakfast was good and the staff was nice.

Cons:

Our room was smelly, we had stains on our bed comforter and sheets, and the bed was super uncomfortable

2026-10-27 • via Nuitee
M
Marilyn • family_with_children • us
10
Pros:

All one level. No stairs or elevators! Had complementary bottles of water at the desk in a cooler frig.
Bed comfortable. Nice big room!

Cons:

....

2026-10-26 • via Nuitee
L
Linda • family_with_children • us
8
Pros:

Great location for our venue.

Cons:

Mattress needs a topper or something. I could feel the springs

2026-10-26 • via Nuitee
J
Janelle • family_with_children • us
10
2026-10-22 • via Nuitee
E
Eckstein • solo_traveller • us
10
Pros:

Everything

Cons:

Didn't dislike anything

2026-10-22 • via Nuitee
D
Dorothy • couple • us
10
2026-10-22 • via Nuitee
L
Lindsay Anne • solo_traveller • us
8
Pros:

The hotel room was nice, comfortable, and clean. I only needed the room for an overnight while passing through town, so the accommodations were perfect in that regard. The breakfast, the following morning was better than I expected, and staff was very friendly during my stay. Would recommend.

2026-10-21 • via Nuitee
C
Charles • couple • us
9
I would come back
Pros:

The hotel was clean and well kept. For an older hotel it was very nice. The staff was very nice and took pride in taking care of the customers I will come back if I travel this way again.

2026-10-21 • via Nuitee
J
Jared • couple • us
7
2026-10-20 • via Nuitee
A
anne marie • couple • us
1
Mouse in the room
Cons:

Mouse in the room, got into our snack bag! Had to throw out food on day 2 of our 18 day road trip.

2026-10-19 • via Nuitee
K
Karen • extended_group • us
10
Loved the quaint old fashion style of the facility. Front desk reception was fantastic.
Pros:

Room,beds pillows,lots of extra towels. Great water pressure. Low cost pet fee of $10.

Cons:

Scrambled eggs were a little runny. Otherwise breakfast was good.

2026-10-19 • via Nuitee
A
annette • couple • us
4
We’ve stayed here many times and never dissatisfied until this trip.
Pros:

It was comfortable and appeared clean. We liked how convenient it was to the pool and dog walk area.

Cons:

We booked for 3 nights and the first morning we found mouse poop and nibble holes on snack item from a mouse in my carry bag. Staff moved us to another room but again upon 2nd morning same thing. So obviously there is a mouse problem.

2026-10-18 • via Nuitee
J
Jerri • couple • us
8
Pros:

I liked that all the units were on the ground floor. You can park in front of your room, easier to bring in your luggage.They have a nice green space.
Breakfast was very good.

Cons:

The blanket on the was too thin. A comforter would be nice.

2026-10-18 • via Nuitee
G
GUILLERMO • family_with_children • es
7
Pros:

Lo cercano del vehiculo

Cons:

Limpieza y mantenimiento

2026-10-17 • via Nuitee
J
John • solo_traveller • us
10
2026-10-14 • via Nuitee
D
Donna • couple • us
10
Amazing
Pros:

Wonderful place. Clean , great breakfast. Pet friendly exceptional !

2026-10-10 • via Nuitee
T
Tammy • solo_traveller • us
8
2026-10-09 • via Nuitee
C
Christopher • solo_traveller • us
8
Awesome stay
Pros:

Able to park in front of room

2026-10-07 • via Nuitee
C
Christina • solo_traveller • us
9
Pros:

All one level for our handicapped Mom to get in and out easily. Courtyard by the pool to sit at. Easy access from main road

Cons:

Exterior doors didn't close well

2026-09-19 • via Nuitee