Mercure Hotel Nelspruit

Hotels
•
Mercure
7 (1439 reviews)
Cnr N4 & Graniet Street , Nelspruit , za

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Old room condition
Breakfast quality

Categories

Cleanliness
6
Issues like smelly rooms and carpet cleanliness noted.
Service
8
Staff is patient and welcoming, though certain services not mentioned.
Location
9
Excellent strategic positioning, close to malls and restaurants.
Room Quality
6
Rooms are old and in need of renovations as mentioned.
Amenities
6.5
Limited functioning amenities with some complaints about outdated equipment.
Value for Money
7.5
Fair pricing given the good location, despite some shortcomings.
Food and Beverage
6
Breakfast not up to standard as indicated.
Overall Experience
7
Mixed feelings based on overall stay and conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:42

Property Description

Modern Hotel with Welcoming Atmosphere
Located just 45 minutes from Kruger National Park, Mercure Hotel Nelspruit offers 104 spacious self-catering rooms surrounded by beautiful gardens.

Leisure and Exploration
Guests can relax with a swim in the outdoor pool, wander through the splendid garden, or seek adventure with nearby excursions arranged at the tour desk.

Convenience for Business and Leisure
Featuring 5 meeting rooms, the hotel caters to business travelers as well. After a day of activities, indulge in delicious cuisine at the restaurant before unwinding in a comfortable studio or family room.

Book now for a memorable stay at Mercure Hotel Nelspruit, where convenience and relaxation meet seamlessly.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Dear visitor, we're currently experiencing drought conditions within this region. Please be aware that certain properties will need to comply with local water usage restrictions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MQP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for ZAR 150 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 1439 reviews
Cleanliness: 6
Service: 8
Location: 9
Room Quality: 6
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 6
Overall Experience: 7
N
Nonhlanhla • extended_group • za
7
delicious breakfast, nice place and good location, but rooms need some love especially bathrooms
Pros:

family friendly nice pool and best location ever. best breakfast and dinner

Cons:

place needs some love, serious renovation of rooms is needed especially bathroom.

2026-04-02 • via Nuitee
C
CF • family_with_children • za
7
2026-04-01 • via Nuitee
S
Sizakele • family_with_children • za
9
Pros:

Big spacious rooms and closeness to the mall.

Cons:

Nothing

2026-03-30 • via Nuitee
S
Skills • solo_traveller • za
8
Enjoyed my stay
Pros:

Location
Security/Safety
Spacious rooms
NB: Carpets need to be sprayed as they look old.Consider tiles

Cons:

Improve on Carpets

2026-03-30 • via Nuitee
C
Carol • couple • mz
7
Good experience
2026-03-30 • via Nuitee
F
Francisco • couple • mz
6
2026-03-29 • via Nuitee
G
Gracane • family_with_children • mz
3
Bad experience
Pros:

Location

Cons:

It was not clean. Condition of the house so bad. Bad smell

2026-03-29 • via Nuitee
H
Harry • couple • za
10
2026-03-29 • via Nuitee
S
Sihaka • couple • mz
9
Estadia muito bom, voltarei mais vezes
Pros:

Achei muito bom, servi;co bom , comida boa

Cons:

Poderia melhorar na area de lazer, ter um bar com musica , ambiente mais descontraido para jovens

2026-03-27 • via Nuitee
S
Sónia Machava • family_with_children • mz
7
2026-03-26 • via Nuitee
J
João • family_with_children • mz
5
Razoavel
Pros:

Boa localização

Cons:

1. Wi-Fi funciona bem nos telemóveis mas infelizmente há muita dificuldade para conectar a TV do Hotel;
2. Muita formiga na cozinha e casa de banho;
3. Torneira da casa de banho não fecha bem;
4. Porta principal difícil de fechar por fora.

2026-03-24 • via Nuitee
D
Dário • family_with_children • mz
3
Pros:

Location

Cons:

The aircon was not working properly. I requested a repair, but it was not done.

2026-03-23 • via Nuitee
G
Geraldina • family_with_children • mz
5
2026-03-23 • via Nuitee
A
Abdul Hamid • solo_traveller • mz
9
2026-03-23 • via Nuitee
E
Evalte • couple • mz
9
StayEasy is definitely about Southern Sun group
Pros:

The time we arrived and how stresseless they made my check-in and I forgot my car light on and it was spotted by the security guy who promptly told the reception and they called me

Cons:

Nothing. I left the place early morning to catch a flight ✈️ to CPT and they were there to assist me with my check out

2026-03-22 • via Nuitee
Z
Zenaida • solo_traveller • mz
1
2026-03-22 • via Nuitee
M
Mbali • couple • za
8
2026-03-22 • via Nuitee
N
Nhlanhla • solo_traveller • sz
7
My stay was good however maybe you would need to upgrade the beds and get queen and king size beds.
Pros:

It was very close to the Mall so there was no need for a car and it is very secure.

Cons:

N/A

2026-03-22 • via Nuitee
S
Sidney • couple • za
8
My overall stay was good
Pros:

Its location is perfect. It’s well located and comfortable

Cons:

The toilet was leaking on the floor

2026-03-20 • via Nuitee
M
Mungoi • solo_traveller • mz
10
2026-03-20 • via Nuitee