Mercure Hotel Nelspruit

Hotels
•
Mercure
7 (1606 reviews)
Cnr N4 & Graniet Street , Nelspruit , za

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Old room condition
Breakfast quality

Categories

Cleanliness
6
Issues like smelly rooms and carpet cleanliness noted.
Service
8
Staff is patient and welcoming, though certain services not mentioned.
Location
9
Excellent strategic positioning, close to malls and restaurants.
Room Quality
6
Rooms are old and in need of renovations as mentioned.
Amenities
6.5
Limited functioning amenities with some complaints about outdated equipment.
Value for Money
7.5
Fair pricing given the good location, despite some shortcomings.
Food and Beverage
6
Breakfast not up to standard as indicated.
Overall Experience
7
Mixed feelings based on overall stay and conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:42

Property Description

Modern Hotel with Welcoming Atmosphere
Located just 45 minutes from Kruger National Park, Mercure Hotel Nelspruit offers 104 spacious self-catering rooms surrounded by beautiful gardens.

Leisure and Exploration
Guests can relax with a swim in the outdoor pool, wander through the splendid garden, or seek adventure with nearby excursions arranged at the tour desk.

Convenience for Business and Leisure
Featuring 5 meeting rooms, the hotel caters to business travelers as well. After a day of activities, indulge in delicious cuisine at the restaurant before unwinding in a comfortable studio or family room.

Book now for a memorable stay at Mercure Hotel Nelspruit, where convenience and relaxation meet seamlessly.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Dear visitor, we're currently experiencing drought conditions within this region. Please be aware that certain properties will need to comply with local water usage restrictions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MQP

Location

Guest Reviews

7
Based on 1606 reviews
Cleanliness: 6
Service: 8
Location: 9
Room Quality: 6
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 6
Overall Experience: 7
J
Joao Sebastiao Paulo • solo_traveller • mz
8
2026-08-05 • via Nuitee
L
Lethuxolo • couple • za
10
It’s was nice
Pros:

Everything

Cons:

None

2026-08-03 • via Nuitee
K
karika • couple • za
9
Good place, next to the mall
Pros:

Easy to locate

Cons:

Not enough parking in the rooms

2026-08-03 • via Nuitee
T
Thandeka • solo_traveller • za
10
Pros:

Everything was amazing....the bed was big and Comfortable❤️🙏

Cons:

Nothing

2026-08-03 • via Nuitee
M
Magagul • solo_traveller • za
7
2026-08-03 • via Nuitee
T
Thapelo • couple • za
10
Super
Pros:

The place is very clean and the hotel crew very friendly

2026-08-02 • via Nuitee
S
sergio • couple • mz
10
2026-08-02 • via Nuitee
C
CESAR • family_with_children • br
6
Suíte espaçosa; mas antiga e desatualizada; instalação não condiz com a marca Mercure
Pros:

Quarto / Suite com muito espaço, ou seja, entregou o que prometeu nesse quesito.

Cons:

Instalações no geral muito antiga; para uma suite com 02 quartos havia apenas um ponto de tomada para carregamento de celulares, tabletes e/ou computadores. Em apenas um dos quartos havia ar condicionado. A TV não funciona. Café da manhã pobre e com pouquíssimas opções de frutas e pães.

2026-07-25 • via Nuitee
T
Taibo • couple • mz
8
2026-07-23 • via Nuitee
D
DELANI • extended_group • za
8
na
Pros:

room was clean

Cons:

brilliant location

2026-07-22 • via Nuitee
M
Magagula • solo_traveller • za
5
2026-07-21 • via Nuitee
C
Charles • couple • za
3
Great locations, needs desperate maintenance.
Pros:

Location was perfect as we attended the Innibos fees. Safe and conveniently located. The mall and pick up services was just outside the gate.

Cons:

The hotel needs a lot of maintenance. It has great potential but has been neglected. We did prechecking but on arrival it still took more than 30 minutes to get us signed in. The room has a lot of mold, the shower didn't work properly, and the mini fridge has no inside shelves. The breakfast buffet was limited and the chef who did the eggs was obviously still training. Can compare to other hotel stays we have done.

2026-07-20 • via Nuitee
A
Adri • family_with_children • za
8
2026-07-09 • via Nuitee
A
Annelize • extended_group • za
10
2026-07-06 • via Nuitee
L
Lazelle Meyer • solo_traveller • za
5
Pros:

Location

Cons:

Sheets not clean, room outdated, carpets were filthy and very dirty under beds. Shower sprayer not attached to wall.

2026-07-05 • via Nuitee
E
Emmarentia • couple • za
10
Awesome
Pros:

Good location

Cons:

None

2026-07-05 • via Nuitee
E
Elien • couple • za
8
Loved it
Pros:

Didnt had breakfast..location very good.

Cons:

Thenlightbin the kitchen didnt work. There can be a little dishcloth to clean up after one self.

2026-07-05 • via Nuitee
K
Khumbulani • solo_traveller • za
6
Pros:

With the money I paid I was under the impression it includes breakfast at least but nothing was offered. It also would be great to tell guests more about the surrounding restaurants.

Cons:

Telephone was not working. Toilets was leaking water

2026-06-30 • via Nuitee
D
Dercia • solo_traveller • mz
10
2026-06-27 • via Nuitee
D
David • couple • au
7
2026-06-27 • via Nuitee