Mercure Hotel Nelspruit

Hotels
•
Mercure
7 (1439 reviews)
Cnr N4 & Graniet Street , Nelspruit , za

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Old room condition
Breakfast quality

Categories

Cleanliness
6
Issues like smelly rooms and carpet cleanliness noted.
Service
8
Staff is patient and welcoming, though certain services not mentioned.
Location
9
Excellent strategic positioning, close to malls and restaurants.
Room Quality
6
Rooms are old and in need of renovations as mentioned.
Amenities
6.5
Limited functioning amenities with some complaints about outdated equipment.
Value for Money
7.5
Fair pricing given the good location, despite some shortcomings.
Food and Beverage
6
Breakfast not up to standard as indicated.
Overall Experience
7
Mixed feelings based on overall stay and conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:42

Property Description

Modern Hotel with Welcoming Atmosphere
Located just 45 minutes from Kruger National Park, Mercure Hotel Nelspruit offers 104 spacious self-catering rooms surrounded by beautiful gardens.

Leisure and Exploration
Guests can relax with a swim in the outdoor pool, wander through the splendid garden, or seek adventure with nearby excursions arranged at the tour desk.

Convenience for Business and Leisure
Featuring 5 meeting rooms, the hotel caters to business travelers as well. After a day of activities, indulge in delicious cuisine at the restaurant before unwinding in a comfortable studio or family room.

Book now for a memorable stay at Mercure Hotel Nelspruit, where convenience and relaxation meet seamlessly.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Dear visitor, we're currently experiencing drought conditions within this region. Please be aware that certain properties will need to comply with local water usage restrictions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MQP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for ZAR 150 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 1439 reviews
Cleanliness: 6
Service: 8
Location: 9
Room Quality: 6
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 6
Overall Experience: 7
T
Thabethe • couple • za
8
2026-03-14 • via Nuitee
D
de Jesus • couple • mz
8
2026-03-13 • via Nuitee
S
Silvia Luis • family_with_children • mz
10
2026-03-13 • via Nuitee
I
Ivo • family_with_children • mz
7
Pros:

All

Cons:

Nothing

2026-03-11 • via Nuitee
L
laylah • couple • mz
10
Pros:

Loved the apartments, the bed and the shower were amazing

Cons:

The phone in the room didnt work, also the inhouse menu was not updated so when i wanted to order what waa on the menu, they didnt have.

2026-03-10 • via Nuitee
C
Camacho • couple • mz
6
2026-03-10 • via Nuitee
J
Julio • family_with_children • mz
6
Pros:

Good breakfast and nice lounge at reception

Cons:

The rooms are old and need refurbishing.
Lights in rooms are very dark, they need more light..
Rooms look degraded and need attention.

2026-03-08 • via Nuitee
B
Bonginkosi • solo_traveller • za
8
2026-03-07 • via Nuitee
K
Katleho • extended_group • za
1
Terrible Experience
Pros:

Absolutely nothing

Cons:

The rooms were unclean — including the two additional rooms we were moved to. After the third attempt to relocate us, it became clear that all the rooms were not cleaned. As a result, we decided to leave and look for accommodation elsewhere

2026-03-06 • via Nuitee
L
Luis Esteves • solo_traveller • za
8
2026-03-06 • via Nuitee
A
Alexandre • solo_traveller • mz
10
2026-03-06 • via Nuitee
S
Sifiso • couple • za
8
2026-03-06 • via Nuitee
S
Simphiwe • extended_group • za
10
Amazing, will definitely book again
Pros:

Loved the breakfast. Good environment. Great location. Loved the room and comfortability.

Cons:

The treatment from the restaurant staff.

2026-03-05 • via Nuitee
F
fausto • family_with_children • mz
1
Nao recomendo
Pros:

Nada ta tudo mau

2026-03-04 • via Nuitee
T
Tânia Marisa • family_with_children • mz
6
2026-03-03 • via Nuitee
M
Merche • couple • za
7
Satisfactory
Cons:

A working kettle.

2026-03-03 • via Nuitee
M
Matsha • couple • za
5
2026-03-03 • via Nuitee
M
Magaure • couple • mz
7
2026-03-02 • via Nuitee
V
Valter • family_with_children • za
4
Desagradável
Cons:

Tudo está há moda antiga, devem renovar tudo

2026-03-02 • via Nuitee
B
Bruno • family_with_children • mz
3
Bad
Pros:

Localização
O hotel encontra-se em frente a um mall

Cons:

O quarto tem uma decoração muito antiga, os sofás já estão bastante cansados
Não tem ar condicionado em todos os quartos e nos compartimentos que tem o ar condicionado, já se regulam e um dos quartos utilizam ventoinha, casa cheia de formigas. Remotes sem pilhas

2026-03-02 • via Nuitee