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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Packed lunches
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Shuttle service (additional charge)
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Tennis lessons on site
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
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Property Description
Modern Hotel with Welcoming Atmosphere
Located just 45 minutes from Kruger National Park, Mercure Hotel Nelspruit offers 104 spacious self-catering rooms surrounded by beautiful gardens.
Leisure and Exploration
Guests can relax with a swim in the outdoor pool, wander through the splendid garden, or seek adventure with nearby excursions arranged at the tour desk.
Convenience for Business and Leisure
Featuring 5 meeting rooms, the hotel caters to business travelers as well. After a day of activities, indulge in delicious cuisine at the restaurant before unwinding in a comfortable studio or family room.
Book now for a memorable stay at Mercure Hotel Nelspruit, where convenience and relaxation meet seamlessly.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Dear visitor, we're currently experiencing drought conditions within this region. Please be aware that certain properties will need to comply with local water usage restrictions.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
Children from 4 years old to 11 years old stay for ZAR 150 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
10
5
Localização
Internet fraca
Funcionários eficientes e atenciosos
Não gostei. Senti que o hotel não valhe o preço.
location top
room fair
pool didn't try it
The bed can make less noise :)
Localização so
Falta de limpeza, pulgas nas camas, falta de artigos na cozinha
Localização perfeita, perto de tudo que nós precisavamos.
The place is beautiful, the service was great.
The room was very clean.
Gostei apenas da localização
Lixo. Precisa de muita limpeza, nas camas e sofa tem pulgas nao se pode dormir e horrivel. Ja nao poem shampoo nem amaciador. Nao tem 1 detergente para lavar a loiça, nao tem panos de loiça na cozinha. Os quartos ja estao muito velhos precisam de ser renovados. Eu e a minha familia nunca mais vamos ficar nesse hotel. A toillete tem mau cheiro
A estadia foi boa
Não gostei do atendimento do restaurante muito lento não foram nem um pouco atenciosos
Proximity to the mall and very clean.
We booked a family unit, which was spacious and comfortable. However, I would recommend upgrading the furniture in the lounge area, as it is stained and uncomfortable. The couch does not adequately support adult weight and sinks when you sit on it because it is VERY old.
The kitchen was also infested with ants. While I understand this may be a common issue during this season, I would suggest arranging proper pest control.
Location
Location good
Noise, broken infrastructure and poor lighting
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