Best Western PLUS Inn of Hayward

Hotels
•
Best Western Plus
7.4 (306 reviews)
360 West A Street , Hayward , US
+1 510-785-8700

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly, helpful staff
Good breakfast (custom waffle iron, attentive breakfast team)
Convenient location near freeway with nearby dining/shopping
Generally clean rooms
Cons:
Repeated key card access problems
Inconsistent room quality (hard beds/pillows, high shower nozzle, fridge issues)
Broken/non-working amenities reported (elevator, hot tub)
Occasional housekeeping lapses (missing towels) and at least one guest-relations/charging incident

Categories

Cleanliness
8.2
Multiple guests praised room cleanliness and overall property cleanliness (e.g., 'LIMPIO', 'cleanliness of room'); one reviewer noted missing towels occasionally.
Service
8.8
Staff frequently described as friendly, welcoming and helpful; prompt housekeeping and maintenance were mentioned. However, there are repeated operational/service failures (key card problems) and at least one serious guest-relations incident around a pet.
Location
8
Many reviewers cited a convenient location close to the freeway, restaurants (McDonald's) and shopping; freeway noise is a trade-off noted by some guests.
Room Quality
6
Mixed room experience: some comfortable beds and quiet HVAC, but multiple complaints about hard pillows/beds, high shower nozzle (safety concern), weak fridge cooling, curtains/fixtures needing repair.
Amenities
8.2
Breakfast offering and small thoughtful touches (earplugs, custom waffle iron) were praised; drawbacks include some microwaved breakfast items, a non-working hot tub and reports of a broken elevator.
Value for Money
6.5
Perceptions vary: some guests felt the price was fair, while others felt the condition/operation did not match expectations and one guest reported being charged for nights they could not stay.
Food and Beverage
8.5
Breakfast received strong positive mentions ('amazing', attentive breakfast staff, unique waffle iron); a few reviewers noted some items appeared microwaved.
Overall Experience
5
Overall a mixed stay: many positive staff interactions and good breakfast, but recurring operational issues (key cards, elevator), inconsistent room quality, noise from freeway, and at least one serious guest dispute lead to uneven overall experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Spacious Rooms with Modern Amenities
Located off Highway 880, the Best Western PLUS Inn of Hayward offers spacious rooms with free Wi-Fi, cable TV, a large work desk, and a seating area. Each room is equipped with a microwave, refrigerator, and coffee maker for added convenience.

Outdoor Pool and Hot Tub
Unwind and relax at the outdoor pool or hot tub after a long day of travel or work. Guests can also start their day right with a daily breakfast offered at the hotel.

Convenient Location and Services
Just a short drive from Oakland International Airport, this hotel provides easy access for travelers. Business services are available on-site, and the 24/7 front desk staff ensures that guests' needs are always met.

Book your stay at the Best Western PLUS Inn of Hayward for a comfortable and convenient experience.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may be subject to additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OAK

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 306 reviews
Cleanliness: 8.2
Service: 8.8
Location: 8
Room Quality: 6
Amenities: 8.2
Value for Money: 6.5
Food and Beverage: 8.5
Overall Experience: 5
M
Maria • solo_traveller • us
8
2026-10-28 • via Nuitee
R
Rosa • family_with_children • pe
8
Pros:

Desayunos

2026-10-19 • via Nuitee
G
Garcia • couple • us
4
2026-10-14 • via Nuitee
A
Andrew • family_with_children • us
8
2026-10-12 • via Nuitee
C
Carmona • solo_traveller • us
8
2026-10-07 • via Nuitee
J
Jimmy • couple • us
10
2026-09-16 • via Nuitee
J
Jazzman Shreem Hester • solo_traveller • us
10
Great location.
Pros:

The greeting when I walked through the door set the tone for my stay. The staff was so friendly and helpful. Also breakfast was amazing the ladies did a great job throughout my stay. And I love I thought that this is the first Best Western Plus I've seen in and y'all had a custom-made waffle iron with the BW in the middle shape of a heart was everything!

They also provided each guest in their rooms earplugs due to the hotel is by the freeway which was very nice of them to do.

Cons:

The only issue I had was that my key card didn't work when the doors were closed at night time to enter the hallway for ice. That was probably a key card glitch, but I did have access throughout the day to get ice.

2026-09-10 • via Nuitee
B
Beth • extended_group • us
8
2026-09-06 • via Nuitee
R
Ruby • couple • us
7
Came in for a concert and we picked this location. Their pillow aren’t comfortable so bring your own and the last night
Pros:

It’s right off the freeway which was convenient .

Cons:

spacious !

2026-09-04 • via Nuitee
K
karyn • couple • us
6
2026-08-23 • via Nuitee
J
James • family_with_children • us
7
It was a good stay
Pros:

it was ok not bad

Cons:

fridge was not that cold, had problems with our key cards but it was fine staff was REALY Great

2026-08-20 • via Nuitee
J
Jairo • extended_group • co
9
Espectacular
Pros:

La ubicación

Cons:

Siempre me faltaba una toallla

2026-08-19 • via Nuitee
D
Dalia • family_with_children • us
8
2026-08-17 • via Nuitee
P
Pedro • extended_group • us
8
2026-08-17 • via Nuitee
I
Isela • couple • us
10
2026-08-17 • via Nuitee
M
M • couple • us
8
I have a bad hip and would have chosen another place, and I known the elevator was an operable, but
Pros:

Breakfast good
Location not great
Friendly staff

Cons:

Elevator not working

2026-08-15 • via Nuitee
R
refat • solo_traveller • jo
1
2026-08-10 • via Nuitee
S
Samantha • family_with_children • nl
7
Prima hotel om een nachtje bij te komen na een vliegreis en op te laden om verder te reizen.
Pros:

Het hotel was goed bereikbaar en lag voor ons gunstig gelegen als startpunt voor onze rondreis door Californië. Het was ook fijn dat er een McDonalds was en dat we er in de buurt boodschappen konden doen.

Cons:

n.v.t.

2026-08-10 • via Nuitee
K
Kaiyrbek • solo_traveller • kz
10
Pros:

Good

2026-08-07 • via Nuitee
L
Lupe • couple • us
1
Bad experience this room is was infested with bedbugs all night was just scratching not knowing what was happening until
2026-07-20 • via Nuitee