The Stafford London

Hotels
9.6 (1568 reviews)
St James's Place , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Great location
Cons:
Dated room quality
Inconsistent restaurant experience

Categories

Cleanliness
9.96
Overall cleanliness is praised across multiple reviews, indicating a high standard.
Service
10
Staff are described as friendly, attentive, and helpful, with positive mentions of specific staff members.
Location
10
The location is frequently highlighted as a major pro, being close to key attractions while remaining peaceful.
Room Quality
8.96
Rooms are noted as dated and dull in some reviews, affecting the overall perception.
Amenities
9.46
Amenities like the bar and terrace are appreciated, but some service inconsistencies were reported.
Value for Money
9.96
Guests feel the value aligns well with the hotel's quality, despite some issues in the restaurant.
Food and Beverage
8.46
Negative experiences in the restaurant and slow service impacted the rating.
Overall Experience
10
Despite some drawbacks, the overall experience is praised with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:35

Property Description

Central Location and English Character
Located just off Piccadilly and next to Green Park, The Stafford London exudes elegance and charm, boasting 5 AA Red Stars for excellence. With a prime location ideal for West End theatres, dining, and shopping, this property is surrounded by art galleries, museums, and royal landmarks.

Fine Dining and Luxury Amenities
Indulge in fine contemporary British cuisine at The Game Bird, sip cocktails at the historic American Bar, or enjoy 24-hour room service. Relax with afternoon tea in The Gamebird Lounge. Each room features modern amenities including a Bose Wave CD player, Nespresso machine, and luxury bathroom products.

Historic Architecture and Exceptional Service
Comprising three 17th-century townhouses, The Stafford London offers a unique blend of history and luxury. Guests can access a gym in the Mews and benefit from an award-winning concierge service. Experience traditional English hospitality with a touch of modern luxury at The Stafford London.

Important information:

Please note that extra beds are available only for Deluxe King rooms and Junior Suites.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 10 years old and over stay for £66 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1568 reviews
Cleanliness: 9.96
Service: 10
Location: 10
Room Quality: 8.96
Amenities: 9.46
Value for Money: 9.96
Food and Beverage: 8.46
Overall Experience: 10
A
Amir • solo_traveller • kn
10
2026-07-01 • via Nuitee
S
Svetlana • family_with_children • ca
7
Pros:

Exceptional location

Cons:

Very small room, without any view, with very small shower.

2026-06-30 • via Nuitee
O
onegrip • Business • Los Angeles, California
6
Great hotel with a mediocre restaurant
Pros:

I recently stayed at your property.
First, I want to commend the housekeeping team. The maid service was exceptional, and their hard work did not go unnoticed. Their attention to detail contributed positively to our comfortable stay.
However, I need to share some concerns about the restaurant and bar experiences. Across my group, we encountered consistently negative interactions with staff, including perceived rudeness and delays in service. This issue affected our overall impression of the property and led us to limit dining and drinking on-site. I have heard similar feedback from other guests as well.
I believe in fairness and constructive feedback, and I hope you will view this as an opportunity to address a service gap in your dining outlets. If possible, I would appreciate:

2026-06-29 • via Tripadvisor
S
Scott • extended_group • gb
10
Very comfortable, will definitely come back.
Pros:

Very clean with great staff

Cons:

Nothing.

2026-06-28 • via Nuitee
N
N9690NZsarahr • Couples
10
London's best kept secret!
Pros:

Wow! From the moment my husband and I arrived we were treated like royalty. Such a special place to stay and dine.
We arranged a night at The Stafford for our trip to the West End. The communication from the concierge team before we arrived to ensure we knew how to locate them, I asked about parking and they offered to escort me to nearby parking, which was gratefully received. Alec was fabulous, so friendly and helpful.
All the staff we encountered made us feel so welcome, they knew our names, they smiled and chatted, nothing was too much.
We had lunch with my brother in law in the American Bar which was the best mushroom burger I have eaten, we all enjoyed our meals.
One of the best parts was finding out about the history of the building and we got a guided tour of the incredible wine cellars, over 400 years old!
The room was luxurious as expected and fully equipped.
The whole experience was incredibly special, London's best kept secret. Even if you check out the American Bar for drinks. The perfect location, the perfect staff, the perfect food, the perfect place for an amazing experience!
Thank you for having us, we can't wait to come back!

2026-06-27 • via Tripadvisor
V
V8790DNgarethm • Friends getaway
10
Superb Service at The Stafford
Pros:

An excellent experience all around from the greeting at The American Bar trough to the final element of the desert. Each element of the service looked and tasted wonderful and the team were superb - both gracious and knowledgeable, with some excellent pairing suggestions including wines I had not previously experienced. I would certainly highly recommend and will definitely return.

2026-06-25 • via Tripadvisor
A
Amanda • family_with_children • gb
10
2026-06-25 • via Nuitee
A
Amanda • family_with_children • gb
10
Wonderful stay
Pros:

It was my daughters wedding and the staff dud everything they could to make sure we had everything we needed for the bridal party to get ready

Cons:

Unable to book three rooms next to each other

2026-06-25 • via Nuitee
J
James • couple • gb
10
2026-06-25 • via Nuitee
I
Isobel • couple • us
10
Excellent location, very good value for money.
Pros:

It was spotless, the staff were generally helpful and courteous

Cons:

There was one doorman that was rude. Unfortunately, I didn’t get his name, but he was there in the afternoons and a bit younger than the other ones. (NOT the young one with black hair - he was great)
The one I am referring to, to whom I directed a couple of direction questions was passive aggressive in his responses- very irritating!

2026-06-12 • via Nuitee
J
Jane • extended_group • gb
8
We’ve stayed before and will stay again location and quiet
Pros:

508 they are a bit tight for space especially bathroom

Cons:

Bit dark

2026-06-11 • via Nuitee
R
Robert • couple • us
10
Excellent enjoyable. I would definitely return again
Pros:

The service was impeccable. The location was quiet yet central to all

Cons:

Nothing

2026-06-09 • via Nuitee
N
Nick • couple • gb
10
Great stay as always!
2026-06-07 • via Nuitee
8
862judic • Couples
10
The elegant Stafford
Pros:

The location is great. It’s in the heart of London next to Green Park, a short distance from Buckingham Palace. The main hotel is elegant and we had planned to have our room there BUT because it was my husband’s birthday they “upgraded” us to a larger room in the adjacent building. Our room was great, spacious and a very large bathroom. I have mixed emotions about our room since I never saw one in the main hotel. However, when it was raining and we wished to dine in the main hotel it was not convenient. Also the step out of our room was quite deep so definitely not handicap accessible.
We used Disney Points for our stay so our room felt “free” because we had no other use for our points. The Michael Cain restaurant was VERY pricey. I would not choose to eat there again as their vegetarian menu is weak and expensive. The wine sommelier, Sara, is great at her job. She is interesting, knowledgeable and professional. The included breakfasts are delicious. I have never had a more beautiful and yummy yogurt bowl breakfast.

2026-06-06 • via Tripadvisor
A
alan • couple • gb
10
2026-06-06 • via Nuitee
H
Helen • extended_group • gb
9
Great location and very nice bedrooms.
Pros:

Loved the big comfortable bed, penhaligons toiletries and coffee making facilities

Cons:

Service at breakfast was slow and seemed a bit chaotic.
Check in was slow and there were big queues at check out with only two people on the desk. Having paid upfront for my stay I didn’t like the additional service charges being added to my bill on check out

2026-06-04 • via Nuitee
J
Jean Rodrigo • couple • br
10
2026-06-04 • via Nuitee
T
Thomas • extended_group • de
8
Einschönes hotel in perfekter Lage
Pros:

Sehr angenehmes Hotel in perfekter Lage. Das Frühstück ist ausgezeichnet!

Cons:

Im Vergleich zu vergangenen Aufenthalten war der Service in der American Bar deutlich schlechter und hat viel an seinem Charme verloren. Wir dort 2 Mal und immer war der Service eher schlecht.

2026-06-01 • via Nuitee
A
Abdulla • couple • ae
9
2026-06-01 • via Nuitee
B
Bill Graves • solo_traveller • us
10
The perfect place to stay in London!
Pros:

Staying at the Stafford is a wonderful experience. The staff goes out of their way to always greet you and make sure you are absolutely comfortable. Our room was lovely and a very nice size. We had a lot of luggage and didn't want to be tripping over it but this definitely wasn't the case. Lots of room, beautiful bath with large shower and separate tub. The bed was very comfortable. It's very close to St. James Ct., Buckingham Palace, etc so we could easily walk to many sites. The Green Park tube station is also very close. There is a very nice restaurant and bar (with a large outdoor area) as well as beautiful sitting areas near the lobby. This hotel was an amazing find for us. Loved staying here!

Cons:

Nothing!

2026-05-31 • via Nuitee