Champneys Mottram Hall

Hotels
•
Champneys Spa Resorts
7.6 (480 reviews)
Wilmslow Rd, Mottram St Andrew, Macclesfield, England, SK10 4QT , Macclesfield , GB
44-162-5828135

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Cons:
Poor cleanliness and maintenance
Substandard service level
Awful food and beverage experience

Categories

Cleanliness
6.56
Significant stains on carpets, filthy doors, and general state of disrepair in room.
Service
9.03
Reception was unattended for over 10 minutes and service felt overly casual and unprofessional.
Location
10
Well-located with pleasant surroundings, but external factors may affect perception.
Room Quality
6.57
Rooms in a state of total disrepair, including no curtains and bad odors.
Amenities
7.52
Spa facilities severely lacking with issues and poor overall experience.
Value for Money
8.05
Paid significantly for a service and quality level well below expectations.
Food and Beverage
5.51
Food service was unacceptable with poor quality and significant delays.
Overall Experience
7.56
Overall experience was disappointing and did not meet the expectations of a 4-star hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:01

Property Description

Discover the perfect blend of relaxation and recreation at Champneys Mottram Hall, a luxurious Georgian hotel nestled in the serene Macclesfield countryside.

Unwind at the Spa
Indulge in a range of restorative treatments at our world-class spa, offering massages, body therapies, and facials that will leave you feeling rejuvenated and refreshed.

Culinary Delights
Savor exquisite international cuisine at Carrington Grill, one of our two outstanding restaurants, or opt for 24-hour room service for a cozy night in. Don’t forget to unwind with a drink at our vibrant bar/lounge.

Exceptional Amenities
Enjoy complimentary Wi-Fi, express check-in/out, and versatile event facilities ideal for gatherings. Keep active at our health club or outdoor tennis court while the golfer explores the nearby course.

Elevate your stay by booking now and experience luxury redefined!

Important information:

  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: POS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 480 reviews
Cleanliness: 6.56
Service: 9.03
Location: 10
Room Quality: 6.57
Amenities: 7.52
Value for Money: 8.05
Food and Beverage: 5.51
Overall Experience: 7.56
A
Andy • couple • gb
1
Terrible.
Pros:

Advertised as air con, didn’t have air con so didn’t stay there. Won’t refund.

Cons:

Desperate need of modernisation and maintenance. Rooms do not have advertised facilities.

2026-05-16 • via Nuitee
V
van der Merwe • solo_traveller • gb
9
2026-05-15 • via Nuitee
C
Charlie • solo_traveller • gb
10
2026-05-13 • via Nuitee
P
phlip • couple • gb
7
Pros:

rooms

Cons:

bar wasnt always staffed

2026-05-13 • via Nuitee
E
Elise • couple • gb
10
2026-05-12 • via Nuitee
G
ghulam • solo_traveller • pk
4
Pros:

Spa

2026-05-10 • via Nuitee
P
Paige • couple • gb
10
Amazing
Pros:

The hotel was so beautiful and such a big place! The staff especially the young lady that checked us in was so good and friendly with us when we had been out in the wrong room she sorted it right away

2026-05-10 • via Nuitee
H
Henley • solo_traveller • fr
3
No worth a visit
Pros:

The idea of the place is quite nice. Sadly the execution is not.

Cons:

Somewhere along the line hotels got out of the practice of providing a good night's sleep. They seem to prioritise everything but. My suite was above the hotel bar so I had a concert in my room until 22h30 or so. The staff basically said there was nothing they could do. A few other notes: the shower didn't drain so the water seeped into the bedroom. The chlorine smell in the spa area was so potent that it was clear the pools were not well kept. The food was mediocre at best and the singer from the bar was also in the dining room making conversation difficult. I hope to avoid returning.

2026-05-07 • via Nuitee
J
Junaid • couple • gb
4
Disappointed with the room
Pros:

Location is very nice

Cons:

The room was very disappointing it does not match the standard set outside the room. There was no a/c in the room and it was very hot. I would hate to be in that room mid summer. The bathroom had urine in the toilet not flushed possibly from last guest or house keeping I did not complain as I had already been in the room for over 2 hours before having to use the bathroom. There was visible damage to the top of the table, there was a visible stain on the chair in the room and if I want to be really picky the tv was very outdated & the bed was two singles put together when I requesting a double bed. I would not expect this from a very sought after location such as mottram hall. It feels like all the attention was given to the experience outside the rooms such as spa restaurant golf and paddle but at an additional cost which is understandable. For someone who stayed in the room unfortunately I have been in better premiere inn rooms.

2026-05-07 • via Nuitee
K
Kofo • couple • gb
8
Had a wedding to attend on the grounds so that took up lot of the time. Overall very satisfactory
Pros:

The serenity of the property and grounds

Cons:

NA

2026-05-07 • via Nuitee
M
Matthew • solo_traveller • gb
8
Pros:

Staff, food, location

Cons:

The mattress!

2026-05-06 • via Nuitee
S
Simon • couple • sa
7
A very good hotel in a great location for exploring this area of Cheshire
Pros:

Good location and facilities

Cons:

It’s a standard 4 star - nothing spectacular but nothing overly bad

2026-05-05 • via Nuitee
S
Suzie • couple • gb
10
Perfect stay, food, staff, room were all exceptional! We’ll be back soon!
Pros:

Everything, it was a perfect stay.

2026-05-04 • via Nuitee
• couple • gb
10
Gorgeous place to stay
Pros:

Lovely garden room would recommend paying a little extra for one

Cons:

To pay extra for the pool

2026-05-03 • via Nuitee
H
Helen • family_with_children • gb
7
Great staff
Pros:

Great staff
Barney’s staff were brilliant
Reception staff lovely and housekeeping

Cons:

Before I stayed I received a lovely email asking if I needed anything. I asked for rooms close by.
No response received back and rooms far apart.Maybe don’t send the email if you are not going to respond back. This manages people’s expectations.

2026-05-03 • via Nuitee
D
Debbie • family_with_children • gb
6
Pleasant stay but not exceptional,
Pros:

We attended a wedding and stayed 2 nights, the food and cleanliness were really good

Cons:

The catering service at the wedding was shocking as staff not trained and rude, the reception staff again not trained, but wasn't able to check us out as lack of knowledge, at breakfast they ran out of tea, coffee, milk, pastries, eggs, bowls, cutlery. More staff are needed to cover, the hotel is charging £15 per day for breakfast so excuses. Quality of room and decor did not match price.

2026-05-03 • via Nuitee
C
Chhotalal • solo_traveller • gb
7
Pros:

Location & ambience of place.

Cons:

Dated! Old furniture. Needs sprucing up.

2026-05-03 • via Nuitee
I
Imogen • family_with_children • gb
7
2026-05-03 • via Nuitee
P
Paul • solo_traveller • gb
7
Pros:

Location friendly staff.

Cons:

Bedroom located next to the vetalation system noise from staff outside the window could not get any sleep for 2 days.

2026-05-02 • via Nuitee
A
Amy • couple • gb
8
2026-05-02 • via Nuitee