DoubleTree by Hilton San Francisco Airport North Bayfront

Hotels
•
Doubletree by Hilton
8.2 (880 reviews)
5000 Sierra Point Parkway , Brisbane , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean
Great location
Cons:
Expensive parking
Dirty room
Unhelpful staff

Categories

Cleanliness
7.45
Room was extremely dirty with stains everywhere and broken furniture.
Service
8.95
The service was lacking with unhelpful front desk staff and complaints not addressed efficiently.
Location
9.95
Great location close to SFO.
Room Quality
7.95
Malfunctioning bathroom sink and dirty rooms.
Amenities
8.95
High parking fees and a disappointing breakfast option.
Value for Money
7.45
High charges for incidentals and expensive parking.
Food and Beverage
6.45
Food was beyond disgusting with misleading information about dishes.
Overall Experience
8.45
Overall disappointing due to maintenance issues and lack of accountability.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:18

Property Description

Convenient Airport Transfer Service
Experience a seamless travel experience with our complimentary transfer service to San Francisco International Airport. No need to worry about transportation logistics.

Modern Rooms with Bay Views
Relax in style in our modernly decorated rooms featuring comfortable amenities such as ergonomic desk chairs, flat-screen TVs, and free WiFi. Upgrade to a suite for a spacious seating area and stunning bay views.

Dining with a View
Indulge in Californian cuisine at WhiteCaps Drinks + Eats while enjoying breathtaking bay views. Whether it's breakfast, lunch, or dinner, our on-site restaurant offers a delightful culinary experience.

Ready to elevate your stay in San Francisco? Book now at DoubleTree by Hilton San Francisco Airport North Bayfront.

Important information:

Guests must be 21 years of age or older to check-in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Guest Reviews

8.2
Based on 880 reviews
Cleanliness: 7.45
Service: 8.95
Location: 9.95
Room Quality: 7.95
Amenities: 8.95
Value for Money: 7.45
Food and Beverage: 6.45
Overall Experience: 8.45
C
Cedric • solo_traveller • be
8
2026-02-08 • via Nuitee
O
oregontrvlfamily5 • Family • Portland, Oregon
2
Don’t bother unless you like dirty hotels that mishandle your information.
Pros:

I rented two rooms at this hotel for 3 days. As soon as we entered the rooms, you could smell the dirty odor. Outlets were broken, the shower tub drain was broken, the remote didn’t work, and I expected much more from a Hilton hotel.

I asked for a manager twice and did not get to speak with one during my stay. When I told the guy about my rooms issues, he simply asked “What do you want?” It made me feel like they encounter complaints often.

On top of that, parking is $45/day plus tax, paid for through an app, vs the hotel charging directly on your room receipt.

Their guest services manager emailed me after I contacted Hilton via their AI chatbot after checkout.

All was good until I received email receipts for two people which includes their name, address, and other information. I will not post the screenshots to protect the privacy of those affected. It begs the questions: who did they email my information to? How many times has DoubleTree done this, and what are they going to do to fix it? Looks like those folks complained as well as they both received refunds for their rooms.

If you like your hotel rooms visibly dirty and in disrepair, by all means, book a room and take a chance! They do have a Peleton in the exercise room and there were two employees that were really nice.

DoubleTree by Hilton will take as much money from you as they can. Their store is super expensive and items are marked up as much as 500%.

2026-02-03 • via Tripadvisor
R
Roselle • extended_group • us
1
Too Expensive for What You Get
Pros:

It’s not close to anything so it’s not as chaotic as staying in the main San Francisco area. Also close to a lake.

Cons:

I was pretty disappointed with my stay at this Hilton. You end up paying for everything. Parking alone was ridiculously expensive at $40 per night, which was definitely more than what was advertised when I booked.

For the price, the amenities were very bare-bones. There was no microwave, hair dryer was barely working and very dirty, and not even basic items like toothpaste or a toothbrush were provided. Housekeeping was only every other day, which felt underwhelming given the cost of the room.

Overall, it was much more expensive than it was worth. I could have gotten a significantly better deal elsewhere for the same price, or less. If you’re fine paying extra for almost everything and don’t need many amenities, this might work for you. otherwise, I wouldn’t recommend it.

2026-01-29 • via Nuitee
J
Junior • family_with_children • us
9
Great lil trip, and was nice being away from the city craziness
Pros:

Location, staff was good, would recommend

2026-01-27 • via Nuitee
G
Gurbir • couple • us
10
I really liked that they have long-term parking
Pros:

Very good proximity to the airport and has long-term parking

Cons:

Everything was delightful

2026-01-23 • via Nuitee
B
Black Kryptonian • couple • us
8
2026-01-23 • via Nuitee
D
Daniel • couple • us
8
Overall a great value
Pros:

Great Bed and room size.Friendly staff. Warm cookies at check in.

Cons:

Bath fan did not work.
Noise in the morning if trying to sleep in.

2026-01-22 • via Nuitee
S
Steve • solo_traveller • us
4
2026-01-20 • via Nuitee
S
Sandeep • solo_traveller • us
1
Wtf parking fee
Pros:

$41 for parking? Seriously? Insane.

Cons:

Parking should not be $41. Really atrocious

2026-01-20 • via Nuitee
A
Abdolreza • couple • us
4
There was a lot of noise from the rooms next door and we couldn't
2026-01-19 • via Nuitee
F
Fuab • family_with_children • us
7
Location was good. Quiet area and decent views. Wasn’t fond of the lack of amenities that was advertised but was not ava
Pros:

Location. Decent views. Quiet.

Cons:

Pool was closed for maintenance for most of our stay. The indoor pool was a deciding factor in why we chose this location. We were told it would be open later, checked later, and it was still closed. No jacuzzi. Shower water was a little colored. We had to run the water for a while to clear it up before showering.

2026-01-19 • via Nuitee
C
Camille • family_with_children • us
1
Horrible! Won't stay here again.
Pros:

None

Cons:

There was no pool available, defying the post on Booking.com

2026-01-19 • via Nuitee
B
Brambila • extended_group • us
10
Pros:

Clean and nice rooms .beds were comfy

Cons:

We called asked if pool was open they said yes even before I checked in I asked and it ended up being closed and out of service and that was the reason we stayed

2026-01-19 • via Nuitee
C
Cheyanne • extended_group • us
10
Pros:

I loved that it was quite and I had a nice view

2026-01-19 • via Nuitee
M
Martha • extended_group • us
10
Excellent Customer Services
Pros:

Everything

Cons:

N/A

2026-01-19 • via Nuitee
C
Catherine • couple • us
1
2026-01-19 • via Nuitee
E
Eleanor • couple • gb
8
2026-01-19 • via Nuitee
D
Danelle • couple • us
6
2026-01-18 • via Nuitee
N
Noemi • extended_group • us
7
It was pleasant.
Pros:

Close to work.

Cons:

It was not clean carpets are very dirty and the curtains. Shower is not deep clean . They need to give more time to the housekeepers to clean.

2026-01-15 • via Nuitee
A
Aileen • couple • us
10
2026-01-15 • via Nuitee