Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Pool amenities
Friendly service
Good breakfast
Cons:
Cleanliness issues
Small rooms
Variable service quality
Value concerns

Categories

Cleanliness
8.13
Several reviews indicate issues with cleanliness, such as filthy rooms and common areas needing attention.
Service
9.1
Mixed reception regarding service; some staff were praised while others were described as unmotivated.
Location
9.64
The location received consistent compliments for being excellent and close to shops and restaurants.
Room Quality
8.09
Some rooms were reported as small and air conditioning was inadequate, impacting comfort.
Amenities
9.12
Amenities like the pool and facilities received positive mentions.
Value for Money
8.08
Feedback indicates mixed value, particularly due to the issues with stays and pricing.
Food and Beverage
9.13
Breakfast options were frequently highlighted as excellent quality and value.
Overall Experience
9.1
The overall impression was good, though some specific concerns were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:33

Property Description

Luxurious Lagoon Pool and Beachfront
The Novotel Oasis boasts a stunning lagoon pool with a sandy beach area, perfect for relaxation and fun under the sun. Guests can enjoy a refreshing swim or sip on cocktails at the swim-up bar, creating unforgettable moments.

Convenient Location for Exploring
Situated just a short stroll from the Esplanade and Cairns city center, guests have easy access to local attractions like the Great Barrier Reef and Daintree Rainforest. The proximity to the Cairns Convention Centre and Railway Station adds to the convenience for travelers.

Diverse Dining Options
From casual to fine dining, the resort offers a variety of culinary experiences to cater to every taste. Guests can indulge in delicious meals while enjoying the tropical surroundings of the Novotel Cairns Oasis Resort.

Experience luxury and convenience at Novotel Cairns Oasis Resort. Book your stay now for an unforgettable tropical getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 12 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 2339 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 8.08
Food and Beverage: 9.13
Overall Experience: 9.1
L
Lesley • solo_traveller • au
7
Cons:

The pizza was terrible. It was like they put filling on a frozen base and cooked it. The edge was good.,the middle wet

2026-05-30 • via Nuitee
A
Adelle • solo_traveller • au
9
2026-05-30 • via Nuitee
L
Lynda • solo_traveller • au
8
Enjoyed my time.
Pros:

Close to foreshore

2026-05-30 • via Nuitee
R
Ray • couple • au
9
It was very good, will stay longer next time
2026-05-29 • via Nuitee
D
D'Arcy • couple • au
10
2026-05-29 • via Nuitee
R
Rupert • couple • au
4
Cons:

Food was very poor. - both dinner and breakfast

2026-05-28 • via Nuitee
S
Smith • solo_traveller • au
6
Not worthwhile. Vary ordinary rooms for the price. Would not recommend.
Pros:

Garden and pool setting excellent. Buffet breakfast was very good. Reception staff very obliging as well as cleaners who supplied me with extra coffee sachets.

Cons:

My room was very plain. No atmosphere, colour or vibe for such a location. My room could have been anywhere except the tropics. It had insufficient coffee and milk for a 2 night stay. The cafe food was also very ordinary. Suggest more sugar free drink and cereal options for breakfast buffet. Please supply cotton air-cell blankets instead of Antarctic rated doonas.

2026-05-28 • via Nuitee
M
Morgan • extended_group • au
10
Excellent
Pros:

Pool with the swim up bar, amenities, centrality

2026-05-28 • via Nuitee
P
Pia • family_with_children • de
9
Wir würden wieder kommen!
Pros:

Tolle Unterkunft! Pool für Kinder toll, Lage top. Wir haben uns rundum gut gefühlt! Preis Leistung passt!

Cons:

Nichts

2026-05-28 • via Nuitee
R
Renee • solo_traveller • au
10
Pros:

We loved the pool, and the swim up bar. Staff friendly

2026-05-27 • via Nuitee
T
Tara • solo_traveller • au
9
2026-05-26 • via Nuitee
Y
yael • solo_traveller • il
7
Pros:

המיקום מצוין, קרוב מאוד לטיילת ולמרינה

Cons:

המיטות קטנות והמזרון אינו נח

2026-05-26 • via Nuitee
A
Andrea • solo_traveller • au
10
Outstanding, relaxing, a great experience, a great resort
Pros:

The views over the pool from my room, the whole property itself, it was excellent, the staff were friendly & accommodating, nothing was too hard or an effort for them,

Cons:

Nothing I don’t like it was all fabulous

2026-05-26 • via Nuitee
A
Amanda • solo_traveller • au
9
Enjoyed it very much .
Pros:

The facilities were great , rooms very comfortable and all needs were met. The breakfast was varied fresh and well presented. It was close to everything in walking distance. The reception staff were great and the staff member that greeted me each morning was just fantastic .

Cons:

The beach chairs could be updated as they are a little worn. It also would be great if you could supply two pool towels per person .

2026-05-25 • via Nuitee
M
Martii69 • solo_traveller • au
10
A great place to stay for a family
Pros:

Breakfast was fantastic.
The swim up bar
The swimming pool in the middle of the complex
Family friendly
Walking distance to main Street
Room service with fantastic

Cons:

There's no toilet brush in the apartment
The elevator continually played up.

2026-05-25 • via Nuitee
K
Kyah • family_with_children • au
9
Incredible! Can’t wait to be back.
Pros:

Fantastic location. Swim up bar was definitely a favourite. Rooms cleaned daily. Overall a great experience.

2026-05-25 • via Nuitee
C
Catherine • solo_traveller • gb
8
Most enjoyable
Pros:

The service at breakfast was exceptional because of the very jolly head manager she was perfect, most welcoming

Cons:

A few more sun beds

2026-05-25 • via Nuitee
R
Ruth • couple • au
10
Great family resort
Pros:

Marisa on deck in was fantastic as were all staff. Great pool for the kids and bar for the adults.

Cons:

In desperate need of new and additional sun lounges

2026-05-25 • via Nuitee
C
Chelsea • couple • au
8
2026-05-23 • via Nuitee
D
Dianna • couple • au
8
Fantastic location and friendly staff
Pros:

Clean and friendly staff

Cons:

A little bit outdated

2026-05-23 • via Nuitee