Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Pool amenities
Friendly service
Good breakfast
Cons:
Cleanliness issues
Small rooms
Variable service quality
Value concerns

Categories

Cleanliness
8.13
Several reviews indicate issues with cleanliness, such as filthy rooms and common areas needing attention.
Service
9.1
Mixed reception regarding service; some staff were praised while others were described as unmotivated.
Location
9.64
The location received consistent compliments for being excellent and close to shops and restaurants.
Room Quality
8.09
Some rooms were reported as small and air conditioning was inadequate, impacting comfort.
Amenities
9.12
Amenities like the pool and facilities received positive mentions.
Value for Money
8.08
Feedback indicates mixed value, particularly due to the issues with stays and pricing.
Food and Beverage
9.13
Breakfast options were frequently highlighted as excellent quality and value.
Overall Experience
9.1
The overall impression was good, though some specific concerns were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:33

Property Description

Luxurious Lagoon Pool and Beachfront
The Novotel Oasis boasts a stunning lagoon pool with a sandy beach area, perfect for relaxation and fun under the sun. Guests can enjoy a refreshing swim or sip on cocktails at the swim-up bar, creating unforgettable moments.

Convenient Location for Exploring
Situated just a short stroll from the Esplanade and Cairns city center, guests have easy access to local attractions like the Great Barrier Reef and Daintree Rainforest. The proximity to the Cairns Convention Centre and Railway Station adds to the convenience for travelers.

Diverse Dining Options
From casual to fine dining, the resort offers a variety of culinary experiences to cater to every taste. Guests can indulge in delicious meals while enjoying the tropical surroundings of the Novotel Cairns Oasis Resort.

Experience luxury and convenience at Novotel Cairns Oasis Resort. Book your stay now for an unforgettable tropical getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

8.8
Based on 2522 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 8.08
Food and Beverage: 9.13
Overall Experience: 9.1
M
Melanie • couple • au
2
Not great
Cons:

Linen was not cleaned from previous customer and my face was burning from the deep heat left on the sheets and pilllows. Not impressed.

2026-10-24 • via Nuitee
J
Jade • couple • au
7
Short and sweet
Pros:

The view and the bed

Cons:

Not enough supplies in the room

2026-10-23 • via Nuitee
A
Adrian • family_with_children • au
10
2026-10-22 • via Nuitee
B
barbara • couple • au
8
Great 3-4 star hotel.
Pros:

Pool is wonderful, great beach section for the little kids, easy to get in and out of for the oldies and it has a swim up bar. Plenty of chairs and lounges around the pool, although they would need more for peak season., Easy to stay in the shade for us southerners. Breakfast was fine, location is quite central to everything, our room had an extra single bed in it which took up a lot of room. Not a lot of parking in the underground parking, but we had no problem. The hotel does have a laundry, free wi fi works well and plenty of lifts.,

Cons:

There is no full service restaurant, it's all order at the bar and food is delivered to you. That means most people go out at night somewhere else. There is also no desk to book tours etc.

2026-10-21 • via Nuitee
S
Seah • couple • au
10
2026-10-20 • via Nuitee
N
Nerida • couple • au
10
Had a fabulous stay here, highly recommend
Pros:

We arrived early and didn’t have to wait long for a room, love an early check in..Love the pool and the swim up bar, room was big, comfortable beds, was close to everything

Cons:

Needs a few more umbrellas around pool area… had to keep moving chairs to stay out of sun

2026-10-19 • via Nuitee
R
Robert • family_with_children • au
8
Would stay again.
2026-10-15 • via Nuitee
A
AINA • extended_group • au
8
2026-10-15 • via Nuitee
S
Seraina • solo_traveller • ch
9
2026-10-15 • via Nuitee
I
Ira • family_with_children • au
8
Pros:

The location was excellent, and the pool was great. It was a lovely touch to have an inflatable pool float for the kids waiting for us in the room.

Cons:

The breakfast was very basic, with hardly any vegetables available

2026-10-14 • via Nuitee
J
Jones • family_with_children • au
9
Cons:

Rooms and ensuites are quite small

2026-10-14 • via Nuitee
M
Merlin • couple • ee
8
2026-10-13 • via Nuitee
A
Aslihan • couple • au
9
Had a nice stay, location is pretty good! In the rooms shower pressure is amazing, beds are average, asked for a foam pi
Pros:

Shower pressure 10/10
Location great
Swim up bar fab
Staff super friendly

Cons:

Pool area was always a mess, daybeds moved and nothing reset, was also VERY hard to secure a bed unless you pop your towel out at 8am -.-
Bed isn’t the most comfortable, pillows are crap but we asked for foam one and that was great!
Block out blinds….dont block anything out, they were awful!

2026-10-12 • via Nuitee
W
Wilson • family_with_children • au
9
Great way to unwind in the sun
Pros:

Loved the swim up bar. Pool was great.

Cons:

It was very busy. But it was school holidays so you expect that.

2026-10-11 • via Nuitee
L
Luisa • family_with_children • au
10
2026-10-11 • via Nuitee
K
Krystal • solo_traveller • au
6
Pleasant but there’s better there for same price.
Pros:

The pool area was great the locations fantastic.

Cons:

For the price compared to the other places around it doesn’t reflect. Some days our room wasn’t cleaned, other staff weren’t too accommodating and it gave an older feel then expected. Parking was extra which is odd with this type of stay.

2026-10-08 • via Nuitee
P
Proude • family_with_children • au
8
too quick
Cons:

Menu. No gluten Free Choices.

2026-10-08 • via Nuitee
M
Maurice • couple • nl
6
Erg tegenvallend
Pros:

De centrale ligging in de stad

Cons:

Absoluut geen 4,5 ster waard!
Kamer was zeer slecht gepoetst.
Badkamervloer vol vieze vlekken.
Bedgoed was vies.
Overal lag zand in de kamer.
Weinig service van het personeel, laten je bij het inchecken gewoon aan je lot over .
Er wordt zeer slecht opgeruimd, overal staat en liggen borden, .
glaxen etc. Rond

2026-10-07 • via Nuitee
E
EVRIM • family_with_children • tr
8
2026-09-19 • via Nuitee
K
Keita • extended_group • jp
8
基本的に快適に過ごすことができました。またスタッフの対応も大変丁寧でよかったです。
Pros:

掃除が行き届いている

Cons:

お風呂に浴槽がないのと、ガラスの仕切りが短い

2026-09-19 • via Nuitee