Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Pool amenities
Friendly service
Good breakfast
Cons:
Cleanliness issues
Small rooms
Variable service quality
Value concerns

Categories

Cleanliness
8.13
Several reviews indicate issues with cleanliness, such as filthy rooms and common areas needing attention.
Service
9.1
Mixed reception regarding service; some staff were praised while others were described as unmotivated.
Location
9.64
The location received consistent compliments for being excellent and close to shops and restaurants.
Room Quality
8.09
Some rooms were reported as small and air conditioning was inadequate, impacting comfort.
Amenities
9.12
Amenities like the pool and facilities received positive mentions.
Value for Money
8.08
Feedback indicates mixed value, particularly due to the issues with stays and pricing.
Food and Beverage
9.13
Breakfast options were frequently highlighted as excellent quality and value.
Overall Experience
9.1
The overall impression was good, though some specific concerns were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:33

Property Description

Luxurious Lagoon Pool and Beachfront
The Novotel Oasis boasts a stunning lagoon pool with a sandy beach area, perfect for relaxation and fun under the sun. Guests can enjoy a refreshing swim or sip on cocktails at the swim-up bar, creating unforgettable moments.

Convenient Location for Exploring
Situated just a short stroll from the Esplanade and Cairns city center, guests have easy access to local attractions like the Great Barrier Reef and Daintree Rainforest. The proximity to the Cairns Convention Centre and Railway Station adds to the convenience for travelers.

Diverse Dining Options
From casual to fine dining, the resort offers a variety of culinary experiences to cater to every taste. Guests can indulge in delicious meals while enjoying the tropical surroundings of the Novotel Cairns Oasis Resort.

Experience luxury and convenience at Novotel Cairns Oasis Resort. Book your stay now for an unforgettable tropical getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 12 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 2204 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 8.08
Food and Beverage: 9.13
Overall Experience: 9.1
C
Christie • extended_group • au
10
Pros:

The facilities are fantastic

Cons:

Nothing that I didn’t like

2026-02-14 • via Nuitee
P
Paul • couple • gb
10
Pros:

Excellent pool, helpful staff, great location

2026-02-14 • via Nuitee
C
Chelcey • couple • au
10
Pros:

The staff were lovely and the rooms were comfortable

Cons:

Nothing. Our stay was great.

2026-02-14 • via Nuitee
C
Charlize • couple • au
7
2026-02-12 • via Nuitee
K
Kiara • couple • au
4
I asked the staff to refill the body wash and they said it would be done and it was not.
Pros:

Good location. Easy access to town.

Cons:

Our bed sheets had stains on them. And there was no body wash, hand wash nor body lotion.

2026-02-12 • via Nuitee
J
Justin • couple • au
10
2026-02-12 • via Nuitee
T
Thomas • couple • au
9
Pros:

Clean amenities, clean room with good service and amazing pool

2026-02-11 • via Nuitee
S
Susan • extended_group • us
9
Pros:

Location to pier.

Cons:

Better restaurant choices

2026-02-11 • via Nuitee
S
Stefan • couple • at
10
Jederzeit wieder!
Pros:

Alles Top! Sauber; super Ausstattung vom Deluxe Zimmer; Eigene Pool Handtücher; super Frühstücksbuffet; Parkagarage gegen Aufpreis

Cons:

Liegen am Pool etwas veraltet; Poolbar Bedienung ab und an Semi-Motiviert aber immer freundlich!

2026-02-11 • via Nuitee
L
Leonie • solo_traveller • au
9
Pros:

Staff

Cons:

Given a room upgrade to two queen size beds instead of two doubles. This was a bit silly as my booking was for one person. An upgrade to a room with a better view would have been appreciated more.

2026-02-10 • via Nuitee
R
Richard • couple • au
10
We just had one night , but staff was friendly and helpful, the room was great and loved the outdoor setting
Pros:

The location and the outdoor settings.

Cons:

N/A

2026-02-09 • via Nuitee
M
Mary Grace • couple • au
9
2026-02-09 • via Nuitee
C
Crystal • extended_group • au
7
2026-01-31 • via Nuitee
C
Chris Smart • family_with_children • nz
7
The Pool & Staff And Breakfast was Fantastic
Pros:

Room aircon not the best but they did give me a fan to use in the room which was awesome !

Cons:

Bathroom had dirty grout and the vent was thick with dust above the shower head which was nasty,

2026-01-28 • via Nuitee
J
Jorge • couple • au
8
Excellent stay and staff very attentive.
Pros:

Excellent location

Cons:

Could do with a revamp, most areas look tired.

2026-01-27 • via Nuitee
D
Denisa • family_with_children • au
10
Pros:

Family friendly and lots of things to do for kids during school holidays !

Cons:

Everything was great

2026-01-27 • via Nuitee
J
Janet • couple • au
8
Pros:

the gardens and grounds were beautiful

2026-01-27 • via Nuitee
M
Matt • family_with_children • au
7
Great outdoor facilities, friendly staff, central location
Pros:

Friendly staff, lots of activities for kids, good bars, great pool which my daughter loved. Close to the city center; walked everywhere.

Cons:

The room was looking a little tired. It was clean and the furniture was new but the room could do with a remodel to bring it up to modern hotel standards.

2026-01-26 • via Nuitee
A
Adam • extended_group • au
10
Pros:

Swim up bar was awesome

Cons:

Nothing

2026-01-26 • via Nuitee
G
giovina • couple • au
10
2026-01-25 • via Nuitee