Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Pool amenities
Friendly service
Good breakfast
Cons:
Cleanliness issues
Small rooms
Variable service quality
Value concerns

Categories

Cleanliness
8.13
Several reviews indicate issues with cleanliness, such as filthy rooms and common areas needing attention.
Service
9.1
Mixed reception regarding service; some staff were praised while others were described as unmotivated.
Location
9.64
The location received consistent compliments for being excellent and close to shops and restaurants.
Room Quality
8.09
Some rooms were reported as small and air conditioning was inadequate, impacting comfort.
Amenities
9.12
Amenities like the pool and facilities received positive mentions.
Value for Money
8.08
Feedback indicates mixed value, particularly due to the issues with stays and pricing.
Food and Beverage
9.13
Breakfast options were frequently highlighted as excellent quality and value.
Overall Experience
9.1
The overall impression was good, though some specific concerns were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:33

Property Description

Luxurious Lagoon Pool and Beachfront
The Novotel Oasis boasts a stunning lagoon pool with a sandy beach area, perfect for relaxation and fun under the sun. Guests can enjoy a refreshing swim or sip on cocktails at the swim-up bar, creating unforgettable moments.

Convenient Location for Exploring
Situated just a short stroll from the Esplanade and Cairns city center, guests have easy access to local attractions like the Great Barrier Reef and Daintree Rainforest. The proximity to the Cairns Convention Centre and Railway Station adds to the convenience for travelers.

Diverse Dining Options
From casual to fine dining, the resort offers a variety of culinary experiences to cater to every taste. Guests can indulge in delicious meals while enjoying the tropical surroundings of the Novotel Cairns Oasis Resort.

Experience luxury and convenience at Novotel Cairns Oasis Resort. Book your stay now for an unforgettable tropical getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 12 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 2415 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 8.08
Food and Beverage: 9.13
Overall Experience: 9.1
R
Ruth • solo_traveller • au
8
Perfect holiday resort
Pros:

Perfect holiday resort with great amenities. The pool is fantastic and so is the breakfast.

Cons:

Housekeeping did not clean our room but the front office staff were so nice and gave us 2 free drink vouchers.

2026-07-11 • via Nuitee
R
Rodney • family_with_children • nz
4
Very expensive for what it offers, though a good location.
Pros:

Staff at the desk were friendly and efficient.

Cons:

Menu for dinner very poor - no pizzas, burgers available.
Only one lift working.

2026-07-11 • via Nuitee
J
JOHN A A • solo_traveller • au
7
2026-07-10 • via Nuitee
L
liang • family_with_children • au
10
2026-07-09 • via Nuitee
A
Angela • family_with_children • au
7
We had a wonderful stay.
Pros:

Nice pool, buffet breakfast was good, location was great and close to everywhere especially markets and restaurants.

Cons:

Can get very noisy during school holidays because the rooms are very close to each other. We were on ground level very close to reception so very noisy- hard to sleep.

2026-07-09 • via Nuitee
F
Felicia • extended_group • au
9
Relaxing
Pros:

Location, pool and Friendly staff

2026-07-07 • via Nuitee
A
Alana • solo_traveller • au
10
2026-07-07 • via Nuitee
R
Rebecca • couple • au
7
2026-07-07 • via Nuitee
S
Stace • solo_traveller • au
8
Positive stay, would return.
Pros:

Facilities, pool, bar, food.

Cons:

The table in the room, as this was a work trip, needed a desk.
One block too far out of the core action.

2026-07-07 • via Nuitee
R
Rohan • couple • au
4
Very mid
Pros:

Bed was really good

Cons:

Staff, amenities and no bottled water in room

2026-07-06 • via Nuitee
B
Briana • family_with_children • au
10
Great place to do school holidays with your kids
Pros:

Breakfast, pool, staff, location.

Cons:

Small gym, view

2026-07-06 • via Nuitee
S
stacey • family_with_children • au
9
excellent staff very professional
Pros:

kids entertainment was great

Cons:

Can hear lift shaft at night time while you are trying to sleep

2026-07-05 • via Nuitee
A
Alix • family_with_children • au
8
Decent, wish we had stayed longer.
Pros:

Pool; clean room; good check-in.

Cons:

Nothing, we were literally there one night after arriving late.

2026-07-05 • via Nuitee
A
ALISON • family_with_children • au
5
Pros:

Comfort of second room, breakfast was good.

Cons:

We were upgraded to a family suite. The room was very large and well appointed, but the sofa bed was terrible and basically ruined our first night as unable to sleep. The staff were very accommodating next morning and we changed rooms to original configuration of two double beds and was much better.

2026-07-04 • via Nuitee
M
Mia • family_with_children • au
7
Pros:

Pool, kids club (VIK) and buffet breakfast.

Cons:

Room needed maintenance. Broken shower head, broken towel rail, sliding door damaged, ants in the room.

2026-07-04 • via Nuitee
S
Sien • family_with_children • au
7
Great location but facilities old
Pros:

Location

Cons:

Safe not working and was not fixed despite promise

2026-07-03 • via Nuitee
S
Sara • solo_traveller • au
7
2026-07-02 • via Nuitee
P
Porter • solo_traveller • au
8
2026-07-01 • via Nuitee
M
Mark • family_with_children • au
5
2026-06-30 • via Nuitee
M
Monika • couple • ch
8
2026-06-30 • via Nuitee