Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Pool amenities
Friendly service
Good breakfast
Cons:
Cleanliness issues
Small rooms
Variable service quality
Value concerns

Categories

Cleanliness
8.13
Several reviews indicate issues with cleanliness, such as filthy rooms and common areas needing attention.
Service
9.1
Mixed reception regarding service; some staff were praised while others were described as unmotivated.
Location
9.64
The location received consistent compliments for being excellent and close to shops and restaurants.
Room Quality
8.09
Some rooms were reported as small and air conditioning was inadequate, impacting comfort.
Amenities
9.12
Amenities like the pool and facilities received positive mentions.
Value for Money
8.08
Feedback indicates mixed value, particularly due to the issues with stays and pricing.
Food and Beverage
9.13
Breakfast options were frequently highlighted as excellent quality and value.
Overall Experience
9.1
The overall impression was good, though some specific concerns were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:33

Property Description

Luxurious Lagoon Pool and Beachfront
The Novotel Oasis boasts a stunning lagoon pool with a sandy beach area, perfect for relaxation and fun under the sun. Guests can enjoy a refreshing swim or sip on cocktails at the swim-up bar, creating unforgettable moments.

Convenient Location for Exploring
Situated just a short stroll from the Esplanade and Cairns city center, guests have easy access to local attractions like the Great Barrier Reef and Daintree Rainforest. The proximity to the Cairns Convention Centre and Railway Station adds to the convenience for travelers.

Diverse Dining Options
From casual to fine dining, the resort offers a variety of culinary experiences to cater to every taste. Guests can indulge in delicious meals while enjoying the tropical surroundings of the Novotel Cairns Oasis Resort.

Experience luxury and convenience at Novotel Cairns Oasis Resort. Book your stay now for an unforgettable tropical getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

8.8
Based on 2522 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 8.08
Food and Beverage: 9.13
Overall Experience: 9.1
R
Ricky • family_with_children • au
9
2026-09-12 • via Nuitee
M
Manami • family_with_children • jp
10
2026-09-12 • via Nuitee
D
Debra • couple • au
10
Wonderful place to stay.
Pros:

A beautiful hotel in a handy location close to everything. Great pool, comfy bed, lovely staff & every possible breakfast choice at the buffet each morning. We will definitely be back.

Cons:

Everything was perfect

2026-09-12 • via Nuitee
M
Marissa • solo_traveller • au
10
2026-09-12 • via Nuitee
R
Renee • couple • au
8
2026-09-12 • via Nuitee
I
Ian • family_with_children • au
9
2026-09-12 • via Nuitee
R
Renee • couple • au
8
2026-09-12 • via Nuitee
K
KANEKO • family_with_children • jp
10
2026-09-11 • via Nuitee
R
Rowe • couple • au
7
Pretty good. The pool area is great.
Pros:

Pool area.

Cons:

Check in. The male Asian staff could hardly speak English and were slow and not friendly or helpful. The staff who replaced them were very good. Elias is great. The girls are helpful too. I couldn't get a beer in the pool bar. Just spirits etc.

2026-09-11 • via Nuitee
あしだか • family_with_children • jp
6
まあまあ
Pros:

立地

Cons:

朝食が同じだった❗部屋の掃除に不満。ゴキブリの死骸があった❗

2026-09-09 • via Nuitee
L
Little • extended_group • au
8
2026-09-08 • via Nuitee
P
Peter • solo_traveller • au
9
Pros:

great breakfast

2026-09-07 • via Nuitee
H
Heaven • family_with_children • us
1
2026-09-06 • via Nuitee
R
Robert • family_with_children • nz
9
Great place for a short visit. Wish we could've stayed longer
Pros:

Lovely pool with bar. Breakfast and dinner were great

Cons:

N/A

2026-09-05 • via Nuitee
J
Judith • solo_traveller • au
7
2026-09-05 • via Nuitee
H
Heidi • couple • de
8
2026-09-05 • via Nuitee
G
Glenn • family_with_children • au
8
Perfect Location with nice, spacious & comfortable rooms
Pros:

Room very clean and staff very friendly, especially Isabella at front reception who looked after our family who were there for 60th birthday (4 rooms booked)

Cons:

Nothing stood out that we disliked.

2026-09-04 • via Nuitee
F
Francis • solo_traveller • au
5
Pros:

Facilities were good.

Cons:

Staff inflexibility

2026-09-04 • via Nuitee
K
Kelly • solo_traveller • au
10
Pros:

Everything about the room was excellent, very comfortable and inviting. The qhole place was lovely and clean and great customer service, would definitely stay there again.

2026-09-03 • via Nuitee
O
Oksana • family_with_children • au
10
Overall great stay!
Pros:

Location and pool

2026-09-03 • via Nuitee