Hotel Ciputra Jakarta

Hotels
7.9 (1257 reviews)
Jl. Letnan Jenderal S. Parman , Jakarta , ID

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location adjacent to Central Park mall
Friendly, polite and helpful staff
Fantastic breakfast
Convenient on-site shopping and dining (mall, cafes, supermarket, pharmacy)
Quiet hotel with comfortable beds
Good value for money
Generally clean rooms
Cons:
Rooms/furniture somewhat old
Bathrooms need upgrades; no shattaf
Worn towels and reports of unclean kettle
Pool closed for filming (service disruption) and slow compensation process
Weak Wi‑Fi reported
Rooms can be small

Categories

Cleanliness
7.2
Generally reported as clean, but several mentions of worn towels, an unclean kettle and minor repair needs reduce the score.
Service
9
Consistently praised: warm, polite and helpful staff, quick check-in and attentive reception.
Location
9.2
Very strong — repeatedly noted as adjacent to Central Park mall and close to shops, restaurants and transport; extremely convenient for shopping.
Room Quality
6.6
Mixed feedback: rooms described as somewhat small with older furniture; bathrooms need upgrades and some amenities (e.g., shattaf) are missing.
Amenities
8
Good on-site amenities (mall access, cafes, restaurants, supermarket, gym), though the pool closure during a filming event and some maintenance issues affected perception.
Value for Money
8
Explicitly mentioned as good value; guests feel the location and services justify the price.
Food and Beverage
8.5
Breakfast widely praised as fantastic, though mostly Indonesian offerings; one suggestion to add an Arabic item (e.g., foul).
Overall Experience
6.7
Many repeat and satisfied guests praising comfort and convenience, but service disruptions (pool closure), maintenance needs and small rooms tempered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:15

Property Description

Direct Access to Ciputra Mall:
Hotel Ciputra Jakarta offers the convenience of direct access to Ciputra Mall, making shopping and dining just a few steps away for guests.

Outdoor Pool with Swim-up Bar:
Relax and unwind at the hotel's outdoor pool with a swim-up bar, perfect for enjoying a refreshing drink while soaking up the sun.

24-Hour Dining Options:
With The Gallery offering buffet breakfasts and international dishes round the clock, along with Marble Court Lobby Lounge and Pulau Bar for light refreshments, guests can satisfy their cravings anytime.

Experience the convenience and comfort of Hotel Ciputra Jakarta managed by Swiss-Belhotel International. Book now for a memorable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

7.9
Based on 1257 reviews
Cleanliness: 7.2
Service: 9
Location: 9.2
Room Quality: 6.6
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 6.7
‏Mohammed • family_with_children • sa
10
Pros:

ممتاز

Cons:

لايوجد

2026-09-19 • via Nuitee
S
Shaun • solo_traveller • au
8
Pros:

Great friendly service and we received an upgrade which we really liked.

Cons:

That we couldn't stay longer.

2026-09-17 • via Nuitee
B
BANDAR • couple • sa
8
2026-09-16 • via Nuitee
0
0085 • solo_traveller • sg
6
Pros:

Beside is shopping mall.

Cons:

Nil

2026-09-15 • via Nuitee
T
Thrimal • solo_traveller • lk
9
Pros:

Staff was really friendly

2026-09-14 • via Nuitee
A
Ahmed • couple • sa
3
موقع جيد يحتاج تجديد
Pros:

الموقع

Cons:

الرائحه والنظافه يحتاج تجديد

2026-09-13 • via Nuitee
M
mohammed • solo_traveller • sa
7
جيده
Pros:

الموقع قريب وتعامل الموظفين

Cons:

يحتاج تجديد واضافة شطاف في الحمام وخاصه كثير من المسلمين يستخدموا الشطاف

2026-09-11 • via Nuitee
K
khalid • family_with_children • sa
7
افضل اختار فندق آخر انضف
Pros:

الموقع والموظفين

Cons:

الدور التاسع المطل علي المسبح الأثاث متهالك ويوجد ريحه كريهه في الدور كامل

2026-09-07 • via Nuitee
S
saleh • couple • sa
10
الفندق تراثي وجيد جدا من حيث الموقع بجانبه مول يلبي احتياجات العميل والخدمات والعملين للطفاظ
Pros:

الموقع ممتاز

Cons:

لا يوجد شيئ سلبي
كل الخدمات ممتازه
انا عميل قديم لديهم منذو عشرون عام

2026-09-05 • via Nuitee
E
Eva • solo_traveller • id
10
2026-09-02 • via Nuitee
I
Isabelle • family_with_children • be
8
Pros:

Grote kamer en leuk zwembad. We zijn s’nachts toegekomen in hotel voor tussenstop. Perfect hiervoor

Cons:

Het zwembad is leuk

2026-09-01 • via Nuitee
H
Hưng • solo_traveller • vn
9
2026-08-31 • via Nuitee
K
Khater • couple • sa
8
During my stay, I noticed that the cleaning was not as thorough as it should have been, especially the carpets and floor
Pros:

I liked the hotel's location near the mall, your excellent service, and your hospitality.

Cons:

I was impressed by the swimming pool, gym, and massage center, and your reasonable prices encourage customers to choose your hotel.

2026-08-31 • via Nuitee
G
green • solo_traveller • au
5
Probably more like 3 stars but was ok
Pros:

staff were friendly, pool was nice but bar/restaurant facilities there were under rennovation, breakfast buffet was good selection and quality.

Cons:

black mold on the grout in my shower, almost no hot water so having a cool shower, towels in the bathroom unpleasant and cheap (even the towels by the pool were nicer). the lifts were difficult to use, sometimes they would recognise my card, sometimes not.. and when you try press your floor they often dont work but light up other floors instead.

2026-08-31 • via Nuitee
E
Ely • solo_traveller • au
10
We’ll book and stay again
Pros:

Great location, next to Citraland shopping mall

Cons:

Hair Conditioner in bathroom couldn’t use it.

2026-08-27 • via Nuitee
L
Loice • extended_group • jp
8
It was a great experience. Thank you.
Pros:

The hotel was clean and spacious. The staff were very friendly

Cons:

Turning the lights on and off was a bit challenging

2026-08-26 • via Nuitee
S
SEL • solo_traveller • jp
10
Pros:

Culture

Cons:

Parking and view of taking infrond of Building

2026-08-26 • via Nuitee
R
Romi • extended_group • id
8
2026-08-26 • via Nuitee
I
Ignatius Budi • solo_traveller • id
8
Pros:

absolutely the value for money, the cleanliness and spacious room.

Cons:

there could be more people to help with the check in process

2026-08-25 • via Nuitee
S
Sjors • solo_traveller • nl
9
Goede prijs / kwaliteits verhouding
Pros:

Vriendelijkheid en Netheid

Cons:

soms het ontbijt

2026-08-25 • via Nuitee