Hotel Ciputra Jakarta

Hotels
7.9 (1257 reviews)
Jl. Letnan Jenderal S. Parman , Jakarta , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location adjacent to Central Park mall
Friendly, polite and helpful staff
Fantastic breakfast
Convenient on-site shopping and dining (mall, cafes, supermarket, pharmacy)
Quiet hotel with comfortable beds
Good value for money
Generally clean rooms
Cons:
Rooms/furniture somewhat old
Bathrooms need upgrades; no shattaf
Worn towels and reports of unclean kettle
Pool closed for filming (service disruption) and slow compensation process
Weak Wi‑Fi reported
Rooms can be small

Categories

Cleanliness
7.2
Generally reported as clean, but several mentions of worn towels, an unclean kettle and minor repair needs reduce the score.
Service
9
Consistently praised: warm, polite and helpful staff, quick check-in and attentive reception.
Location
9.2
Very strong — repeatedly noted as adjacent to Central Park mall and close to shops, restaurants and transport; extremely convenient for shopping.
Room Quality
6.6
Mixed feedback: rooms described as somewhat small with older furniture; bathrooms need upgrades and some amenities (e.g., shattaf) are missing.
Amenities
8
Good on-site amenities (mall access, cafes, restaurants, supermarket, gym), though the pool closure during a filming event and some maintenance issues affected perception.
Value for Money
8
Explicitly mentioned as good value; guests feel the location and services justify the price.
Food and Beverage
8.5
Breakfast widely praised as fantastic, though mostly Indonesian offerings; one suggestion to add an Arabic item (e.g., foul).
Overall Experience
6.7
Many repeat and satisfied guests praising comfort and convenience, but service disruptions (pool closure), maintenance needs and small rooms tempered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:15

Property Description

Direct Access to Ciputra Mall:
Hotel Ciputra Jakarta offers the convenience of direct access to Ciputra Mall, making shopping and dining just a few steps away for guests.

Outdoor Pool with Swim-up Bar:
Relax and unwind at the hotel's outdoor pool with a swim-up bar, perfect for enjoying a refreshing drink while soaking up the sun.

24-Hour Dining Options:
With The Gallery offering buffet breakfasts and international dishes round the clock, along with Marble Court Lobby Lounge and Pulau Bar for light refreshments, guests can satisfy their cravings anytime.

Experience the convenience and comfort of Hotel Ciputra Jakarta managed by Swiss-Belhotel International. Book now for a memorable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

7.9
Based on 1257 reviews
Cleanliness: 7.2
Service: 9
Location: 9.2
Room Quality: 6.6
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 6.7
E
Ely • solo_traveller • au
10
We’ll book and stay again
Pros:

Great location, next to Citraland shopping mall

Cons:

Hair Conditioner in bathroom couldn’t use it.

2026-08-27 • via Nuitee
L
Loice • extended_group • jp
8
It was a great experience. Thank you.
Pros:

The hotel was clean and spacious. The staff were very friendly

Cons:

Turning the lights on and off was a bit challenging

2026-08-26 • via Nuitee
R
Romi • extended_group • id
8
2026-08-26 • via Nuitee
S
SEL • solo_traveller • jp
10
Pros:

Culture

Cons:

Parking and view of taking infrond of Building

2026-08-26 • via Nuitee
L
Linna • extended_group • nl
10
Pros:

Dichtbij vliegveld en een mall ernaast

2026-08-25 • via Nuitee
I
Ignatius Budi • solo_traveller • id
8
Pros:

absolutely the value for money, the cleanliness and spacious room.

Cons:

there could be more people to help with the check in process

2026-08-25 • via Nuitee
S
Sjors • solo_traveller • nl
9
Goede prijs / kwaliteits verhouding
Pros:

Vriendelijkheid en Netheid

Cons:

soms het ontbijt

2026-08-25 • via Nuitee
مريم • family_with_children • sa
10
فندق رائع ولو رجعت لجاكرتا اكيد راح اعيد التجربة في خذا الفندق المميز
Pros:

الفندق ممتاز جدا ونظيف والخدمة ممتازة
وتحته مجمع را ئع وقريب منه السنترال بارك ومجمعات اخرى

Cons:

الحمامات لايوجد بها شطاف مع انها دولة مسلمة المفروض حماماتهم بها شطافات
والفوط يبغي لها تغيير شكلها مستهلكة

2026-08-24 • via Nuitee
S
SHOHEI • solo_traveller • jp
7
コスパはいい。
Pros:

ダブルベットルームだったが部屋は広くて、ベットもフカフカ、枕も4つと良かった。
ただ、少し古さを感じる部屋ではあった。

Cons:

エアコンの温度調節機能は壊れていたので、オンオフしかできなかった。また、シャワーの水圧は低かった。

2026-08-24 • via Nuitee
S
SAQER • solo_traveller • sa
5
2026-08-23 • via Nuitee
Y
Yusa Muranaka • solo_traveller • jp
6
2026-08-23 • via Nuitee
J
Jiawei • couple • jp
5
2026-08-22 • via Nuitee
A
Adnaan • couple • nl
9
Best place in Jakarta for good price
Pros:

- Warm welcome by the hotel
- Friendly treatment by staff at all times
- Great breakfast and dinner experience
- Mall access is a huge benefit
- Area for taxi drivers well-known and easy to find

Cons:

- Access keys sometimes don’t work at elevators and rooms

2026-08-22 • via Nuitee
E
EISA • solo_traveller • sa
10
2026-08-21 • via Nuitee
M
M88Y • solo_traveller • au
8
Pros:

Walk to the mall & restaurants

2026-08-19 • via Nuitee
S
SAQER • solo_traveller • sa
5
2026-08-18 • via Nuitee
S
SAQER • couple • sa
5
2026-08-18 • via Nuitee
N
Nikola Jelínek • couple • cz
7
Pros:

Snídaně byla dobrá, velký výběr,ale taky poměrně plno.

Cons:

Neuškodilo by se pokusit některé věci zrenovovat. Koupelna neměla sprchu, jen vanu a vana byla starší. Neuškodilo by vyprat záclony a závěsy, nebo vymenit staré, drolící se.

2026-08-18 • via Nuitee
P
Pinthuja • solo_traveller • ch
5
Pros:

Die Lage war toll.

Cons:

Die Zimmer sund nicht gut unterhaltet. Zu diesem Preis kriegt man 3 Sterne Zimmer im sauberem und modernen Zustand.

2026-08-18 • via Nuitee
F
Faris • couple • sa
8
2026-08-17 • via Nuitee