Hotel Ciputra Jakarta

Hotels
7.9 (1231 reviews)
Jl. Letnan Jenderal S. Parman , Jakarta , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location adjacent to Central Park mall
Friendly, polite and helpful staff
Fantastic breakfast
Convenient on-site shopping and dining (mall, cafes, supermarket, pharmacy)
Quiet hotel with comfortable beds
Good value for money
Generally clean rooms
Cons:
Rooms/furniture somewhat old
Bathrooms need upgrades; no shattaf
Worn towels and reports of unclean kettle
Pool closed for filming (service disruption) and slow compensation process
Weak Wi‑Fi reported
Rooms can be small

Categories

Cleanliness
7.2
Generally reported as clean, but several mentions of worn towels, an unclean kettle and minor repair needs reduce the score.
Service
9
Consistently praised: warm, polite and helpful staff, quick check-in and attentive reception.
Location
9.2
Very strong — repeatedly noted as adjacent to Central Park mall and close to shops, restaurants and transport; extremely convenient for shopping.
Room Quality
6.6
Mixed feedback: rooms described as somewhat small with older furniture; bathrooms need upgrades and some amenities (e.g., shattaf) are missing.
Amenities
8
Good on-site amenities (mall access, cafes, restaurants, supermarket, gym), though the pool closure during a filming event and some maintenance issues affected perception.
Value for Money
8
Explicitly mentioned as good value; guests feel the location and services justify the price.
Food and Beverage
8.5
Breakfast widely praised as fantastic, though mostly Indonesian offerings; one suggestion to add an Arabic item (e.g., foul).
Overall Experience
6.7
Many repeat and satisfied guests praising comfort and convenience, but service disruptions (pool closure), maintenance needs and small rooms tempered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:15

Property Description

Direct Access to Ciputra Mall:
Hotel Ciputra Jakarta offers the convenience of direct access to Ciputra Mall, making shopping and dining just a few steps away for guests.

Outdoor Pool with Swim-up Bar:
Relax and unwind at the hotel's outdoor pool with a swim-up bar, perfect for enjoying a refreshing drink while soaking up the sun.

24-Hour Dining Options:
With The Gallery offering buffet breakfasts and international dishes round the clock, along with Marble Court Lobby Lounge and Pulau Bar for light refreshments, guests can satisfy their cravings anytime.

Experience the convenience and comfort of Hotel Ciputra Jakarta managed by Swiss-Belhotel International. Book now for a memorable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

7.9
Based on 1231 reviews
Cleanliness: 7.2
Service: 9
Location: 9.2
Room Quality: 6.6
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 6.7
A
AISHAH • family_with_children • sa
10
2026-08-07 • via Nuitee
I
I Kadek • couple • id
10
2026-08-06 • via Nuitee
M
MESHAL • extended_group • sa
9
2026-08-06 • via Nuitee
A
Abdullah • couple • sa
10
Pros:

المكان مريح والمول من داخل الفندق ومتوفر فيه كل الطلبات

Cons:

لاشئ

2026-08-06 • via Nuitee
A
Abdullah • couple • sa
10
2026-08-05 • via Nuitee
F
FAHAD • solo_traveller • sa
8
2026-08-04 • via Nuitee
A
ali a Hazazi • solo_traveller • sa
10
2026-08-04 • via Nuitee
F
FAHAD • solo_traveller • sa
9
2026-08-03 • via Nuitee
M
Maram • family_with_children • sa
8
اكرر الزياره
Pros:

كل شي حلو وجنبه مول رهيب يقفل الساعه 10 فيه مقاهي ومطاعم وسوبر ماركت وصيدليه ومساج ووالعاب اطفال الموظفين غايه في الأدب واللباقة والاحترام تسجيل الوصول سريع وحتى فطورهم حلو

Cons:

الفطور لو يضيفون فيه صنف واحد للعرب فول او معصوب يصير ولاغلطه

2026-08-02 • via Nuitee
M
Mnsour • couple • sa
8
2026-07-25 • via Nuitee
A
Abdulrahman • couple • sa
9
Pros:

جميل من ناحية الموقع حيث يلاصق للمول

2026-07-24 • via Nuitee
H
HAIL • couple • sa
8
جيده جدا لولا المناشف اللي في دورة المياه
Pros:

المكان روعه

Cons:

المناشف باليه تحتاج تغيير تجديد

2026-07-24 • via Nuitee
H
Hoovenstat • solo_traveller • nl
6
Pros:

De lokatie was top. Ontbijt ook goed.

Cons:

Precies gedurende de drie dagen dat wij daar waren werd er een promofilmpje opgenomen in het Hotel waardoor het zwembad 3 dagen dicht bleef. Echter geen filmploeg gezien. Compensatie kregen we pas na veel aandringen. Zoals in veel hotels in Indonesië vallen er nog al wat reparaties te maken in de kamer.

2026-07-24 • via Nuitee
T
Trinidad • solo_traveller • es
10
2026-07-20 • via Nuitee
E
EMAD • couple • sa
10
Pros:

IT WAS SO GOOD TO STAY IN THE HOTEL I AM OLD GEST TO YOUR HOTEL I DID NOT GO ANY OTHER HOTEL , THE STAFF WAS PERFECT,THE PLACE IS NEAR TO EVERYTHING THANK YOU SO MUCH 😄

2026-07-20 • via Nuitee
D
Djamila • family_with_children • fr
9
Super 👍
Pros:

L’accueil très chaleureux du personnel

Cons:

Tout était bien

2026-07-20 • via Nuitee
A
Ahmed • couple • sa
10
2026-07-19 • via Nuitee
K
Kian Tong • couple • sg
9
Will return
Pros:

Central; polite and helpful staff; room clean , air conditioning good , hot water good

2026-07-19 • via Nuitee
E
E7sas • extended_group • sa
8
Pros:

الاستقبال والموظفين جداً محترمين و يرحبون بك من اول لحظة وصول الى فتح باب السيارة للمغادرة - الغرف نظيفة ومريحة والاثاث قديم ودورة المياة ولكنه مو سيء ونظيف - موقعه ممتاز فيه مول و جنبك سنترال بارك و مطاعم ومقاهي

2026-07-18 • via Nuitee
A
Abdulrahman • extended_group • sa
10
فندق هادئ
Pros:

الأسرة مريحة جدا ، الفندق ممتاز جدا للتسوق لوجودة داخل مول ينفع آخر الرحلة وقريب من مول ثاني اسمه سينترال بارك

2026-07-17 • via Nuitee