Comfort Inn Kendallville East

Hotels
•
Choice Hotels International
9 (45 reviews)
1917 Dowling St, Kendallville, Indiana, 46755 , Kendallville , US
+1 260-235-5044

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Pets allowed

Facilities

Fitness facilities
Conference space
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Internet access in public areas - high speed
Smoke-free property
Assistive listening devices available
Braille or raised signage
See all facilities

Review Highlights

Pros:
Consistently praised friendly and helpful staff (Jason specifically named)
Rooms described as clean, updated, modern and comfortable with very nice beds and pillows
Breakfast quality above average and coffee highly praised (fresh, available 24/7)
Good value for the price mentioned by multiple guests
Convenient location and generally quiet property
Pool towels restocked and attentive morning staff
Cons:
A guest reported a cancellation not processed and being charged (major service failure)
Occasional poor renovation workmanship: shoddy carpet installation, peeling wallpaper, loose faucet
Reports of disgusting carpet in one room and trash/weed overgrowth around property perimeter
Amenity issues: hot tub out of order, unreliable Wi‑Fi
Noise/phone disturbances (wrong-room call at 2:00 am; phones ringing during night)
Occasional smell of smoking/weed on a floor

Categories

Cleanliness
8.6
Many guests repeatedly described the hotel and rooms as very clean, but several reports note serious issues (disgusting carpet leaving toddlers' feet black, trash/weed overgrowth around property, a gross elevator and some peeling wallpaper). Overall clean but with noteworthy problem spots.
Service
9.6
Staff are frequently praised as friendly and helpful (Jason and breakfast/desk staff called out by name). However, there are notable service failures: a cancellation that was not processed resulting in a charge and an isolated 2:00 am wrong-room phone call; overall service is excellent but with consequential lapses.
Location
9.2
Multiple mentions of being close to everything, convenient off I-80 and generally quiet; location is a clear positive in guest comments.
Room Quality
8.5
Rooms are described as updated, modern and comfortable with very nice beds and pillows, but some renovations were done poorly (gaps in carpet, loose faucet, wallpaper peeling), so quality is good but inconsistent.
Amenities
8.7
Breakfast and coffee receive strong praise and pool towels were restocked, but guests experienced unreliable Wi‑Fi, the hot tub was out of order for some stays, and occasional smoking smell in corridors; amenities are solid but imperfect.
Value for Money
9.6
Multiple reviewers explicitly state the hotel is great for the price and good value given clean rooms, comfortable beds, and adequate breakfast, despite some issues.
Food and Beverage
9.4
Breakfast repeatedly called 'way above average' or 'decent' and coffee was highly praised (available 24/7 and consistently fresh). Food & beverage impressions are strongly positive.
Overall Experience
8.4
Overall experiences skew positive—clean rooms, friendly staff, comfortable beds and good breakfast—but significant negatives (billing/cancellation error, shoddy renovation details, phone disturbances, Wi‑Fi and some amenity failures) reduce the overall score for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Recreational Amenities: Make a splash in our outdoor and indoor pools, or relax in the spa tub.
Complimentary Buffet Breakfast: Start your day right with our delicious breakfast offerings.
Business Center and Event Space: Stay productive with our business center and event space for meetings and conferences.

Book now to experience comfort and convenience at Comfort Inn.

Important information:

  • Pool access available from 6:00 AM to 11 PM.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FWA

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

  • Guest type

    Essential workers only - NO

  • General

    Staff wears personal protective equipment

See all policies

Location

Guest Reviews

9
Based on 45 reviews
Cleanliness: 8.6
Service: 9.6
Location: 9.2
Room Quality: 8.5
Amenities: 8.7
Value for Money: 9.6
Food and Beverage: 9.4
Overall Experience: 8.4
S
Sharon
2
Ignoring Issue
Pros:

I tried calling several times to cancel my reservation through phone and online and it was never done.
I’ve been charged and never stayed there.

2025-10-01 • via Nuitee
G
Gary
10
Pros:

Very pleased with our room and the staff. Good to see them reopened.

2025-09-20 • via Nuitee
M
Mike • partner
10
Pros:

Nice hotel. Jason greeted us and was so friendly.
The young lady who worked ar our morning bfast did an awesome job keeping everything filled for the guests.

2025-09-19 • via Nuitee
A
audrey
10
Pros:

Great customer service

2025-09-07 • via Nuitee
M
Michael
10
Pros:

2025-09-07 • via Nuitee
K
Kathleen • family
8
Pros:

Very clean, friendly staff. I’d stay here again.

2025-09-06 • via Nuitee
C
CINDY • partner
10
Pros:

close to everything. clean. good value. The manager Jason was very nice.

2025-09-05 • via Nuitee
C
Cynthia
10
Pros:

The staff are really nice people that are very helpful. The hotel was very clean. They offered a decent breakfast. I will definitely stay at this location the next time I'm in the area.

2025-08-20 • via Nuitee
P
Paul • partner
8
Pros:

Facility was clean and fresh. Room was updated, modern and comfortable.

2025-08-17 • via Nuitee
S
Stacey
8
A Tired, Old Hotel with Recent Updates
Pros:

This is a former Rodeway Inn, so the property looks tired and old, even though the finishes inside have been recently updated...lots of weeds and lack of nice landscaping, and not a nice parking lot area. Trash, weeds, overgrowth, etc., all around the property perimeter. It reminds me of the saying, "You can put lipstick on a pig, but it's still a pig." For example, in our room, the new carpet was shoddily installed, with gaps between the carpet and baseboards. They slapped some new carpet, furniture, and finishes in the rooms, but the bones are old, and you can tell. The elevator was gross. But the hotel interior and rooms were at least clean, so there's that. The staff was friendly and welcoming, and the breakfast was decent, and the food area was very clean. Overall, both positives and negatives, but I don't think the rating/reviews were honestly reflective of the actual property.

2025-08-12 • via Nuitee
M
Mark • partner
10
Pros:

The ratings were all 10s and they NAILED IT. Beds are so nice and place so quiet we slept til 9 am! Worth the drive off I-80!!!

2025-07-26 • via Nuitee
J
John
8
Pros:

All was good except the 2:00 am phone call from reception. Had wrong room, called twice.

2025-07-21 • via Nuitee
D
Dirk
6
Pros:

Carpet was disgusting my toddlers feet were black from walking around barefoot they recently renovated the hotel and did a terrible job wall paper peeling faucet loose. I had to unplug the phone because it ring both nights we were there around 10 waking up everyone

2025-07-06 • via Nuitee
P
Peggy • family
8
Pros:

The beds and pillows were very soft and comfortable. Could not get wi fi most of the time

2025-06-29 • via Nuitee
B
Brooke • family_with_children
10
Pros:

The hotel was great for the price! The room and lobby were very clean. The staff were friendly and the pool was restocked with towels each day. Our floor smelled like someone had been smoking weed in their room, but I feel that was outside of the hotels control. The hot tub was also out of order but it was not advertised as having a hot tub when I booked the room. Overall, we had a good experience and would stay again.

2025-06-27 • via Nuitee
D
David
10
Pros:

The room and bathroom was very clean and nice. The breakfast bar was way above average. Could not ask for anything more. Job well done.

2025-06-23 • via Nuitee
A
Angelia • family
10
Pros:

It was clean and staff friendly

2025-06-23 • via Nuitee
J
Julie • partner
8
Pros:

Room was clean, Bed was comfy. Bathroom updated. Breakfast was adequate.

2025-06-23 • via Nuitee
J
James • partner
10
Pros:

Excellent room. Very clean and modern- especially for the price.

2025-06-23 • via Nuitee
S
Sheila • family
10
Pros:

Very quiet

2025-06-18 • via Nuitee