Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and well-maintained rooms
Convenient location with good transportation access
Friendly staff
Cons:
High prices for food and some services
Internet availability issues
Lack of flexibility in booking adjustment

Categories

Cleanliness
8.86
Rooms were reported clean and well-maintained.
Service
7.63
Mixed reviews; some guests reported friendly service, but issues with responsiveness to problems.
Location
8.67
Conveniently located with easy access to public transportation.
Room Quality
8.32
Rooms were generally comfortable, with some minor concerns about the sofa bed size.
Amenities
8.45
Good amenities including a lobby and pool, though the pool is a bit small.
Value for Money
7.91
Some guests found the prices high for the services provided, especially food options.
Food and Beverage
7.66
Breakfast options noted as expensive with mixed feelings about value.
Overall Experience
8.13
Overall decent experience despite some significant issues that affected guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:44

Property Description

Luxurious Stay in Zurich West

Swimming Pool & Free Internet Access
Indulge in relaxation at the Novotel Zurich City-West with its enticing swimming pool and enjoy staying connected with complimentary internet access.

Convenient Location & Dining
Just a short tram or train ride away from the main train station and old town, explore Zurich with ease. Savor international cuisine at the Novotel Café's terrace.

Family-friendly & Business Ready
With a kids' corner for the little ones and 6 modern conference rooms offering natural daylight, Novotel Zurich City-West caters to both family travelers and business guests.

Book now for an unforgettable stay at Novotel Zurich City-West!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8.2
Based on 2246 reviews
Cleanliness: 8.86
Service: 7.63
Location: 8.67
Room Quality: 8.32
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 7.66
Overall Experience: 8.13
M
Majed • family_with_children • sa
10
Pros:

Excellent

Cons:

Nothing

2026-08-29 • via Nuitee
C
Cheung • family_with_children • gb
9
2026-08-29 • via Nuitee
C
Cagdas • family_with_children • de
9
2026-08-29 • via Nuitee
B
Birgita • family_with_children • at
9
2026-08-28 • via Nuitee
A
Ahmad • family_with_children • kw
9
Pros:

كل سي جميل بس التكيف غير جيد

2026-08-27 • via Nuitee
A
Ahlam Kareem Jassim • couple • ae
7
It’s good stuff good stays
Pros:

Staff is cooperative

Cons:

There is no porter to help

2026-08-27 • via Nuitee
S
Sven • family_with_children • de
5
2026-08-27 • via Nuitee
M
manhal • solo_traveller • de
10
Pros:

Alles

Cons:

Nichts

2026-08-27 • via Nuitee
A
Adrian • family_with_children • za
10
2026-08-27 • via Nuitee
D
Danish • solo_traveller • ae
9
Pros:

The location was ideal with 3 minutes walk to Metro

Cons:

The breakfast was very crowded and the buffet should be split in multiple sites to manage it better

2026-08-26 • via Nuitee
H
Himanshu • family_with_children • gb
9
2026-08-26 • via Nuitee
Y
Yaniv • solo_traveller • il
8
2026-08-26 • via Nuitee
S
Saviour • family_with_children • gb
5
It was good for location close to the train station and not far from the city center
Pros:

Closer to train station

Cons:

Rooms not looking new and have old buildings smell

2026-08-26 • via Nuitee
M
Mel • family_with_children • fr
2
Pros:

Franchement rien

Cons:

La piscine est au même niveau que le parking…
L hôtel est une usine
Le petit déjeuner ressemble à une fourmille !!!
Nourriture de niveau médiocre
Un bruit terrible au petit déjeuner
Par erreur dans le hall il y avait une machine à café , mon mari a pris un café dosette et on lui a saute dessus car c etait pour une compagnie aérienne !!!
A 350 e la chambre !!!!

Vraiment ????

2026-08-25 • via Nuitee
Y
Yuri • solo_traveller • ua
9
2026-08-25 • via Nuitee
A
ABDULLAH • family_with_children • sa
10
جميل وفخم
Pros:

بكل ما تعنيه الكلمه

Cons:

لاشيء

2026-08-24 • via Nuitee
E
Emine • family_with_children • de
10
Super
Pros:

Ruhige Lage nette Mitarbeiter , alles gut zu erreichen .
Frühstück war auch sehr lecker

2026-08-24 • via Nuitee
F
Fabio • family_with_children • it
10
2026-08-24 • via Nuitee
E
Enrique Jesús • family_with_children • es
10
2026-08-24 • via Nuitee
C
Celina • family_with_children • it
9
Very nice hotel in Zurich, 15 mins to centre
Pros:

convenient location (tram to city centre), friendly and helpful staff, nice room, good breakfast, nice small playground outside, restaurant

Cons:

nothing

2026-08-24 • via Nuitee