Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and well-maintained rooms
Convenient location with good transportation access
Friendly staff
Cons:
High prices for food and some services
Internet availability issues
Lack of flexibility in booking adjustment

Categories

Cleanliness
8.86
Rooms were reported clean and well-maintained.
Service
7.63
Mixed reviews; some guests reported friendly service, but issues with responsiveness to problems.
Location
8.67
Conveniently located with easy access to public transportation.
Room Quality
8.32
Rooms were generally comfortable, with some minor concerns about the sofa bed size.
Amenities
8.45
Good amenities including a lobby and pool, though the pool is a bit small.
Value for Money
7.91
Some guests found the prices high for the services provided, especially food options.
Food and Beverage
7.66
Breakfast options noted as expensive with mixed feelings about value.
Overall Experience
8.13
Overall decent experience despite some significant issues that affected guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:44

Property Description

Luxurious Stay in Zurich West

Swimming Pool & Free Internet Access
Indulge in relaxation at the Novotel Zurich City-West with its enticing swimming pool and enjoy staying connected with complimentary internet access.

Convenient Location & Dining
Just a short tram or train ride away from the main train station and old town, explore Zurich with ease. Savor international cuisine at the Novotel Café's terrace.

Family-friendly & Business Ready
With a kids' corner for the little ones and 6 modern conference rooms offering natural daylight, Novotel Zurich City-West caters to both family travelers and business guests.

Book now for an unforgettable stay at Novotel Zurich City-West!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CHF 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for CHF 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1783 reviews
Cleanliness: 8.86
Service: 7.63
Location: 8.67
Room Quality: 8.32
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 7.66
Overall Experience: 8.13
H
Hansjörg • solo_traveller • ch
8
2026-03-14 • via Nuitee
C
Cornelia • family_with_children • ch
8
2026-03-12 • via Nuitee
C
Cherry Marina • solo_traveller • ie
10
2026-03-12 • via Nuitee
G
Georgia • couple • gr
10
2026-03-12 • via Nuitee
T
Tatiana • solo_traveller • br
10
2026-03-11 • via Nuitee
I
ionofui • family_with_children • pe
10
Increíble hotel con toboganes, buena playa y todo incluido espectacular
Pros:

Me encantó el recibimiento porque nos dieron acceso a los dos hoteles, tanto el mangrove como el the rif.
Me encantó que nos dieran toallita, agua y nos regalaron tomatodos al entrar.
Me encantaron la piscina principal, muy buena. Me encantó que la playa también es muy buena. Pusieron un Dj en la noche y la gente podía entrar a la playa hasta tarde. Las habitaciones siempre las limpiaban rápido y llenaron con bebidas. Siempre nos dejaban un regalito. Melory nos atendió genial. y pude hacer late check out, muchas gracias!!!!

También nos encataron los toboganes!!!!! Super recomendado

Cons:

En el bar, algunos no tenían una sonrisa, parecían aburrido, pero igual te servían, demoraban a veces, pero servían. Los tragos de bar no son tan bueno, felizmente tuvimos el acceso al the rif y ahí los tragos son mejores.

y en realidad nada que opaque lo bien que la pasamos.

2026-03-10 • via Nuitee
T
Thea • family_with_children • de
9
Wunderbar, Frühstück allerdings nicht lohnenswert.
Pros:

Es waren alle sehr freundlich, der Pool hat den Kindern gefallen.

Cons:

Beim Frühstück fehlte es an Obst und auch sonst war es eher spärlich angesichts des Preises. Aber der Kellner war top.

2026-03-09 • via Nuitee
J
Jennifer • family_with_children • gb
8
2026-03-06 • via Nuitee
S
Sinara • couple • br
10
Hotel ótimo, ma afastados de restaurantes
Pros:

Do espaço do quarto, funcionários educados e prestativos.

Cons:

Nada a dizer

2026-03-05 • via Nuitee
J
Juan Carlos • family_with_children • pe
9
Pros:

Las instalaciones, se aprovecha bien.
Buena piscina para relajarse.
El desayuno muy completo y variado.
La habitación espetacular para 3, descansamos muy bien

Cons:

Distante del centro, pero se arregla con el metro.
Zona tranquila.

2026-03-05 • via Nuitee
E
Enrique • family_with_children • mx
9
El hotel perfecto pero los taxistas unos pillos
Pros:

La atención de las damas en recepción

Cons:

Que los taxistas que nos llevaron al hotel desde la estación central de trenes son unos ladrones que alteran el taxímetro o que dan más vueltas para llegar para consumir más tiempo y distancia lo reportamos al hotel pero no pudieron hacer nada

2026-03-04 • via Nuitee
C
Carla • family_with_children • br
9
2026-03-03 • via Nuitee
F
folcio • family_with_children • it
8
2026-03-02 • via Nuitee
M
Marta • solo_traveller • pt
8
Cons:

Para um hotel 4 estrelas, a qualidade dos materiais da casa de banho e produtos de higiene disponíveis é fraca. Só shampoo e gel de banho, nada mais, nem sequer touca de cabelo

2026-03-02 • via Nuitee
N
Nogarolli • family_with_children • ch
8
Bien passé
Pros:

Cette bien propre et très agréable

Cons:

Le lit double c’est une problème parce qu’il se ouvre, n’est pas accroché pour éviter de se séparer pendant la nuit 😔

2026-03-02 • via Nuitee
K
Kerem • family_with_children • fr
10
Great
Pros:

The staff at the front desk is absolutely fabulous. Very friendly, fast, and efficient.

2026-03-01 • via Nuitee
A
Andreea • family_with_children • ro
10
2026-03-01 • via Nuitee
A
A.Ana • family_with_children • es
8
2026-02-28 • via Nuitee
N
Nam • family_with_children • vn
8
Pros:

Clean room

Cons:

Location takes a bit to central

2026-02-28 • via Nuitee
E
Esra • family_with_children • tr
10
2026-02-28 • via Nuitee