Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and well-maintained rooms
Convenient location with good transportation access
Friendly staff
Cons:
High prices for food and some services
Internet availability issues
Lack of flexibility in booking adjustment

Categories

Cleanliness
8.86
Rooms were reported clean and well-maintained.
Service
7.63
Mixed reviews; some guests reported friendly service, but issues with responsiveness to problems.
Location
8.67
Conveniently located with easy access to public transportation.
Room Quality
8.32
Rooms were generally comfortable, with some minor concerns about the sofa bed size.
Amenities
8.45
Good amenities including a lobby and pool, though the pool is a bit small.
Value for Money
7.91
Some guests found the prices high for the services provided, especially food options.
Food and Beverage
7.66
Breakfast options noted as expensive with mixed feelings about value.
Overall Experience
8.13
Overall decent experience despite some significant issues that affected guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:44

Property Description

Luxurious Stay in Zurich West

Swimming Pool & Free Internet Access
Indulge in relaxation at the Novotel Zurich City-West with its enticing swimming pool and enjoy staying connected with complimentary internet access.

Convenient Location & Dining
Just a short tram or train ride away from the main train station and old town, explore Zurich with ease. Savor international cuisine at the Novotel Café's terrace.

Family-friendly & Business Ready
With a kids' corner for the little ones and 6 modern conference rooms offering natural daylight, Novotel Zurich City-West caters to both family travelers and business guests.

Book now for an unforgettable stay at Novotel Zurich City-West!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8.2
Based on 2144 reviews
Cleanliness: 8.86
Service: 7.63
Location: 8.67
Room Quality: 8.32
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 7.66
Overall Experience: 8.13
O
Osondu Callistus Udeh • solo_traveller • ug
10
Pros:

The hotel is excellent, but the staff are outstanding. It feels more like home, and the general staff are helpful in every sense

Cons:

Nothing of note

2026-08-08 • via Nuitee
S
Sarah • solo_traveller • ie
10
2026-08-08 • via Nuitee
T
Tom • family_with_children • us
10
2026-08-08 • via Nuitee
A
Anca Elena • family_with_children • ro
9
Great stay in Zurich
Pros:

-

Cons:

-

2026-08-08 • via Nuitee
B
Barbara • family_with_children • ch
10
Très bon séjour nous reviendrons !
Pros:

L’hôtel est à Proximité de l’arrêt du Tram est très bien desservi et quartier calme
La chambre est très bien équipée et moderne
La qualité du service et du personnel

Cons:

La propreté de la piscine les sols était vraiment pas propres

2026-08-08 • via Nuitee
K
Kareem • extended_group • be
8
2026-08-07 • via Nuitee
W
Waleed • family_with_children • eg
10
2026-08-07 • via Nuitee
A
Ahmad • couple • kw
7
Cons:

The parking was very expensive!

2026-08-07 • via Nuitee
M
MEHMET • family_with_children • de
9
2026-08-06 • via Nuitee
G
Gabriella • solo_traveller • hu
9
Pros:

A személyzet kiemelkedően kedves és családbarát.

2026-08-06 • via Nuitee
D
Denise • family_with_children • au
5
Good place , we only stayed in Zurich the night
Pros:

I liked the location. Out of the city but easy to catch the train, great dinner option down the street Piu restaurant . And a lovely area, that’s easy walking

Cons:

Everything In Zurich is expensive , especially when you do certain from Aussie dollar

2026-08-05 • via Nuitee
G
Georgina • solo_traveller • gb
10
Pros:

Staff were brilliant

2026-08-04 • via Nuitee
I
Irena • family_with_children • gb
9
2026-08-04 • via Nuitee
S
Sandeep • family_with_children • in
8
2026-08-04 • via Nuitee
J
Jodie • family_with_children • gb
9
Exceeded expectations all round very happy.
Pros:

Loved the reception area / seating / kids play area. Loved the breakfast especially the fresh fruit juicer and pancake machine! We ate dinner here too which was great. The staff were very friendly and helpful

Cons:

The pool was too cold for us which was a shame as my children were excited to use it.

2026-08-04 • via Nuitee
M
Muhammad Asim • family_with_children • pk
5
Location good, cleanliness good, house keeping staff especially Jasmin was very nice, but Elevator are only two and that
Pros:

The location

Cons:

Their air conditioning was very poor in this hot weather,
Mid of night they do something with air conditioning that it keep on running without cooling


If you call the reception they don’t pick up the call
So we couldn’t sleep properly

2026-08-04 • via Nuitee
M
Michelle Vinknes • family_with_children • no
5
Cons:

Veldig uheldig med personal ved innsjekking. Meget uhøflig.

2026-08-04 • via Nuitee
O
Omar • solo_traveller • ae
10
Amazing hotel
Pros:

Everything

Cons:

Nothing

2026-08-04 • via Nuitee
J
Jara • family_with_children • es
7
Práctico.
Pros:

Hotel “nuevo” con personal muy amable. Buena conexión con el centro y precios de parking y desayuno asequibles.

Cons:

La limpieza de pasillos y zonas comunes no era demasiado buena. Desayuno escaso. Mal aislado y con pasillos tan largos que se hace ruidoso.

2026-08-04 • via Nuitee
B
BÜLENT • family_with_children • tr
10
Pros:

konum iyi

2026-08-04 • via Nuitee