Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and well-maintained rooms
Convenient location with good transportation access
Friendly staff
Cons:
High prices for food and some services
Internet availability issues
Lack of flexibility in booking adjustment

Categories

Cleanliness
8.86
Rooms were reported clean and well-maintained.
Service
7.63
Mixed reviews; some guests reported friendly service, but issues with responsiveness to problems.
Location
8.67
Conveniently located with easy access to public transportation.
Room Quality
8.32
Rooms were generally comfortable, with some minor concerns about the sofa bed size.
Amenities
8.45
Good amenities including a lobby and pool, though the pool is a bit small.
Value for Money
7.91
Some guests found the prices high for the services provided, especially food options.
Food and Beverage
7.66
Breakfast options noted as expensive with mixed feelings about value.
Overall Experience
8.13
Overall decent experience despite some significant issues that affected guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:44

Property Description

Luxurious Stay in Zurich West

Swimming Pool & Free Internet Access
Indulge in relaxation at the Novotel Zurich City-West with its enticing swimming pool and enjoy staying connected with complimentary internet access.

Convenient Location & Dining
Just a short tram or train ride away from the main train station and old town, explore Zurich with ease. Savor international cuisine at the Novotel Café's terrace.

Family-friendly & Business Ready
With a kids' corner for the little ones and 6 modern conference rooms offering natural daylight, Novotel Zurich City-West caters to both family travelers and business guests.

Book now for an unforgettable stay at Novotel Zurich City-West!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CHF 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for CHF 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1959 reviews
Cleanliness: 8.86
Service: 7.63
Location: 8.67
Room Quality: 8.32
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 7.66
Overall Experience: 8.13
M
Maria • solo_traveller • de
9
2026-06-05 • via Nuitee
S
Samiksha • family_with_children • de
10
It is worth the money
Pros:

The staff was very helpful. Also, the breakfast was good and had many options.
The housekeeping staff was also very humble, helpful and smiling.

2026-06-04 • via Nuitee
S
SATISH • family_with_children • ae
7
Overall ok but not really value for money
Pros:

Accessibility

Cons:

Value for money

2026-06-04 • via Nuitee
2
232abbass • Family
10
Awesome Experience
Pros:

Awesome Reception and Hospitality , Specially Miss Alice. Novotel Having The Best Experience In Zurich

2026-06-03 • via Tripadvisor
M
Michael • solo_traveller • de
10
Sauber und modern
Pros:

Sehr saubere und moderne Zimmer.

Cons:

-

2026-06-03 • via Nuitee
E
Erkko • solo_traveller • fi
9
2026-06-03 • via Nuitee
W
Wonshik • solo_traveller • kr
9
2026-06-03 • via Nuitee
E
Ebbey • family_with_children • ch
8
Bien de manière général
Pros:

La petite piscine

Cons:

Petite baignoire

2026-06-01 • via Nuitee
S
Selin • family_with_children • tr
8
Konumu uzak
Pros:

Tesis şehrin baya dışında . Turistik amaçlı gelenler için bence uzak bir yer . Biz çok zorlandık tramvayla . Ve bize otel nasıl geleceğimizi yanlış tarif ettiği için karıştırdık ilk başta . Tramvay sistemi çok iyi ancak dünya da bir para . Ulaşım açısından önermeyeceğim bir otel . Ancak temizlik ilgi konfor açısından iyi.

Cons:

Konumu

2026-06-01 • via Nuitee
A
Andras • family_with_children • lu
8
Pros:

Thank you Carlos, May and all the young people at the reception.

Cons:

The price ! :) Quite high but, most probably this is Zurich....

2026-06-01 • via Nuitee
K
kerekhanjanarong • couple • th
8
2026-05-28 • via Nuitee
Žaneta • extended_group • cz
10
Blizko nadrazi uplne super vse kousek
Pros:

Cisto .klimatizace .perfektni

Cons:

Nic neni vytknout

2026-05-27 • via Nuitee
• extended_group • ch
10
De merveilleux souvenirs
Pros:

Nous avons beaucoup apprécié le style et l’emplacement de l’hôtel.

2026-05-26 • via Nuitee
J
Joaquin • solo_traveller • pt
8
2026-05-25 • via Nuitee
S
Sinkar • family_with_children • in
10
2026-05-24 • via Nuitee
M
melina • solo_traveller • fr
6
Pas terrible pour un Novotel
Pros:

Hôtel bien situé, quartier vivant très agréable.

Cons:

Canapé lit pour le couchage des enfants très i confortable avec une couette bien trop petite pour ce couchage.
Machine à café et bouilloire dans la chambre mais même pas une capsule de café ou un sachet de thé à disposition.
Jolie piscine mais froide...
Petit déjeuner peu qualitatif pour un Novotel, aucun réapprovisionnement du buffet même à 9h, alors ça fait cher le p'tit dej pour cette qualité .

2026-05-24 • via Nuitee
R
Ramees • solo_traveller • ae
9
2026-05-24 • via Nuitee
A
Antonio • solo_traveller • br
8
2026-05-23 • via Nuitee
M
Mario • family_with_children • co
10
2026-05-22 • via Nuitee
T
Theo • solo_traveller • de
10
Pros:

Alle waren sehr freundlich.
Guter Standard und man hat auch Lademöglichkeiten direkt vor dem Hotel.

2026-05-20 • via Nuitee