Holiday Inn Express Bath by IHG

Where do I start from the moment we arrived Tracey is so welcoming and cares smiling and attentive!but most of all committed to her job and she goes beyond guest service! ❣️and no matter what you askit is never a issue to her she really is going places i so hope the management recognises her talent!
Also a massive mention to Lindita she has been here for such a long time and she really cares about guests wether be looking out if a guest needs help with luggage or a guest has a issue she is always polite and cares i can see through her great abilities and I know and believe she should be recognised more for her great guest service! ❣️
Also to Jonny and Joe great guys with great customer service nothing is too much for them going out the way to make you feel welcome ! I can see they are a inspiration the way they interact with guests!
And not forgetting the other lovely staff like Jess on reception even when you call on reception on the phone so polite and has time for guests and even assisting guests wether be directions to a place or recommendation for a restaurant the way she comes accross is so professional!❣️
Or like in November 2025 when i was here i saw one of the lovely reception girls saw a elderly man outside struggling with hes luggage and with no hesitation went out to help him she acted efficiently!
This is one of the best holiday inn express i have stayed in apart from Holiday Inn Express Exeter Guardian way which is now second best!
I can tell you no guests would be ever disappointed here at the Holiday Inn Express Bath just the atmosphere and staff are amazing! ❣️❤️
One tiny thing be good if there was a microwave for guest use like there use to be only a recommendation

Disappointing! An overnight evacuation wasn't handled well, we had a note pushed through the door afterwards but none of us were notified at the time which is concerning. The staff on duty in the morning were unable to explain why this was. My partner will be in touch with IHG.

For the rest of our stay there was no hot water as the issue causing the evacuation was repaired. I would also say that the corridors need a good clean and that breakfast standards need revisiting. The place just feels uncared for.

Downstairs is open, airy, nice. Carpets are a little worn in hallways, lift could sound better. Rooms are standard fair, nothing special but clean enough and no issues.

Positives

Location, easy walk to city centre
Staff, ever so friendly and helpful

Negatives

The car parking. It is atrocious and is an extra cost. Ridiculous.

The breakfast buffet is poor. Bacon is inedible, tastes like its been recooked feom yesterday, and the area is small and not a lot of choice to be had and to be advised its first come first served is not ideal.

We had a gas leak during our stay, resulting in no hot water for over 24hrs. We were offered a different hotel (with parking issues and it being last night, late at night We declined) instead we were given full compensation for the last night's stay, I was glad the hotel offered us those options without us having to argue for it.

I do question why hot breakfast food was served that morning with no hot water available. And our further issues were with the noise the contractors were making from 1 till 4am that morning, but I assumed that was through trying to set up to get hot water back for the rooms.

Location is a 15 minute walk into the city centre with limited parking.
I cannot comment any further as on seeing the room we had to leave.
Having booked a room for a family of four we found a double bed and a small sofa bed - not suitable for two teenagers.
The booking asks for the ages of children and you would think there would be some safeguarding round the facilities provided.
We had intended staying New years Eve and New Year’s Day but managed to find an alternative city centre hotel.
The Holiday Inn could offer no alternatives or recompense siting its a holiday inn express - so I guess that means you’ll be crammed into a room. No matter the size of your party.
Next year will be back in a more reputable hotel - thanks for ruining our New Years!

Great value stay. Tasty buffet breakfast included. Very friendly and helpful staff. Functional clean rooms with excellent shower. Quiet and dark.
Easy access to town. Would recommend.

Location: honestly, not ideal. Whilst there are transport links to the Uni and city centre, it feels in middle of nowhere tbh.
Atmosphere: in a word, grim / dank.
Room/ cleanliness: Room was OK but the curtain smelt like urine. also the toilet wasnt properly cleaned when I checked in and had brown liquid on the toilet seat which looked like human waste (fortunately I carry dettol and alcohol gel when travelling in uk). apart from that, the beds were very clean, as were the floors and shower area.
Value: waste of money if I am honest. I chose this option as it costed me £170 a night due to xmas market season, which was less than travelodge, premier inn, hampton and doubletree but in hindsight all those other hotels were £30 a night more and were more central and have better amenities. Whilst I chose holiday inn as it has onsight parking, reality is the onsite parking is not that great and have been told that the non-hotel carparks in bath are actually similar distance as the onsite one for holiday inn.

In terms of non-peak holiday season prices, it is £10-£20 a night less than more upmarket rivals.

Noise: very good
service: staff were friendly and courteous.

AMenities: their breakfast menu honestly needs a massive revamp as it was appauling, even by budget hotel standards. the only edible thing I could have there was apple juice and croissant, as well as milk, otherwise the warm food items were rubbish (and no veggie / vegan options save for baked beans (and an appauling scrambled egg for veggies). apart from that, the amenities were good.

Overall- I would not recommend going to this hotel ever again and am exploring other hotels in Bath for future stays. Based on the experiences classmates have said, Hampton seems like a far better value proposition and doubltree is £22 a night more but has far more breakfast options, free cookies and water and both hotels are more centrally located / much closer to uni as well.

Ludicrous car parking arrangements and rude staff. When I left a review about such poor service the manager, Marlene, suggested I'd be happier elsewhere in future. In a long life on travelling this is the absolutely worst customer service ever. Avoid this hotel unless your happy with rude staff and a dismissive and rude manager.

I haven't even got as far as the room, but the parking here is a huge issue. You can pay for 24 hours, but if you move your car there is no guarantee that you can park when you return. Its a tiny car park and people are just driving around in vain hope. The hotel website says parking is available, but it's not really true. I don't recommend it AT ALL. 😡

Location: Good location
Staff: Friendly and helpful personnel ++
Facilities: Ok
Cleanliness: Room not the cleanest, - dog friendly, evidence left by previous guests!
Food: God-awful breakfast, poor food quality generally

We had a 1 night stay here in November 2025. In terms of location it is about a 5 min drive, 30 min walk from City centre. Its on a main road and had quite a large car park to use, however this is chargable. View from the hotel are pretty bland, with a graveyard, field or main road depending on where in the hotel you are.

The room is a decent size but is a little aged in places. The beds are large, quite comfortable with tea/coffee facilities and small table to use as a desk. The bathroom is quite basic. The shower needed a bit of an upgrade, with a smaller shower head and the water pressure did keep dropping which was not very good. The TV has an unusual irk, with regular pop ups with advertising, each time you have to press back/cancel to dismiss them. This happens every 5-10 mins.

Another main problem is the fact there is only 1 small lift. Not sufficient for a large hotel of 4 floors, I would imagine this can get very problematic at busy periods.

The breakfast was unfortunately very poor. 2 main issues; firstly the main dining area is of an insufficient size for a hotel of this size. It can get very busy, with lots of tables squeezed together to accomodate for larger numbers, barely space to move between some of them, particularly if you have a requirement for more space such as for children/wheelchairs. The food itself was the second qualm; very basic with few options. The cooked breakfast options were very low quality, with basic breads, croissants, muffins, fruit and yoghurt, with large queues due to having only one coffee machine.

All in all, would have to say this was a poor stay and a basic quality hotel with significant improvements needed in its management and attention to detail. A cost of £120 per night for us did not really justify the price.

Terrible, hotel was dated with peeling wall paper and was unclean. The breakfast was awful, the eggs was burnt and cold. We paid extra for a family room to find all room are the same size so it was very small. It was not cheap. This made the room hot, we could not lower the temperature it was like sleeping in an oven. We could open the window slightly but were above the entrance were people smoked and it was noisy. Sound proofing was awful and the bathroom smelt. No fridge in the room and no where to put anything. The parking is not reserved just for the hotel so you can pay for the full stay to find no spaces available. I paid a premium for the room would not recommend. One good thing was the staff they were polite and helpful. They were apologetic but the hotel was fully booked so not much the could do.

We were Checked in by a gentleman with zero personality, no smile, no warm welcome just a grubby bandage on his hand and wrist.
Disgusted at the overnight parking charge of £17.50 which is discounted from £52 for hotel guests.
Room was clean and the double bed was comfy. The sofa bed mattress was very thin and was not so comfy.
Having the sofa bed out made the room very cramped and you couldn't even walk around the room without banging a knee on the metal frame of the sofa bed. Prehaps have some larger rooms for family rooms??
Breakfast was included in in the price which is a bit of a joke really because it was by far the worst breakfast we have ever had anywhere. Bacon was hard, hash browns were dry, no poached or fried egg's, no black pudding. So many dirty cups before you found a clean one for your morning coffee. Chocolate spead had run out and was not replenished.

£244 for one night plus the parking charge is outrageous for this hotel.
What a disappointment!

My sister and I stayed for 2 nights. Yet again, we had another great experience staying in Holiday Inn Express. Our room was really quiet, breakfast was great and the staff very friendly and helpful. Thank you for an excellent stay 😀

Great budget hotel, definitely value for money . Clean , beds comfy , air con so can control room temperature, staff friendly, bus stop two mins walk , can leave luggage if you’ve checked out , such a suprize to find a gem of a hotel , .nice friendly bar area , full breakfast . Nice little cemetery next door if you want to stretch your legs . What more can I say. Thank you for making our stay so pleasant.

My husband booked a weekend in Bath for my birthday we arrived on Saturday 8th November a friendly welcome from the staff. We stayed in room 345 which was a reasonable size. A small wardrobe area to hang clothes good coat hooks on the wall but nowhere to put underwear as I can't reach the high shelf.

A 15 minute walk into town a handy Sainsbury's nearby.

We had breakfast both mornings but took receptionist advice and arrived by 8am it definitely gets busy later on.
Adequate breakfast but disgusting apple juice so watery that they should scrap it and just serve water.

All in all a good base for Roman Baths, Royal Crescent Bath Abbey and many more sights.

I bought some lovely Christmas baubles from Aqua Glass and popped into Oka for a rather nice candle shaped Christmas tree.

A good base no frills.

Stayed here 8-9 Nov 2025. The hotel was nice , room good, bed comfotable, Breakfast ok - if a bit manic.
The car park is also a public car park and not exclusively for hotel guests. I paid the £17.50 car park fee on arrival which is fine. I needed to use my car in the evening which meant there was no guarantee of a space on my return - even though I had paid for it. I asked at reception what my options were if there was no space on my return. Basically there are none, but the Receptionist said that if I came to reception he would move his car to make a space. A very kind gesture which was much appreciated.
In the event we returned and there were no obvious sapces bu we could see some barriers and cones near a rubbish skip. We moved some of theres to make space to park without obstrcting anyone. It all worked ok in the end.
My message to guests is that parking for Hotel guests is totally inadequate and a space cannot be guranteed at any time. The website does not make this clear.Beware. I will not be staying again.

Good location for city centre and university open day. Staff very friendly and helpful giving good directions for scenic walk to city and which bus for the university.
Room suited us fine, all looking slightly tired in room but did the job and didn't detract from stay. Not great sound insulation from corridor over night

Nice hotel but take care of the parking fees, cost us £35 for 1 day.
If I knew that before I would have not booked at this hotel

This hotel is located not too far off of the main motorway. Quaint and quiet. The restaurant served good food! The room we had was nice and quiet. The staff were very friendly and helpful!
Our only negative is that the hall and room carpets could be changed. Although there was no smoking allowed, we could still smell old smoke. The carpets were clean enough looking, but clearly old.

Room for 2 people, double bed, 1st floor, clean, very airy, space for luggage storage, iron, hairdryer, shampoo, conditioner and liquid soap in the bathroom, tea, coffee, all the necessary conditions for relaxation. We also had a TV, but we didn't turn it on. Breakfast was plentiful: bacon, sausages, scrambled eggs, beans, tomatoes, butter, jam, cereals, milk, yogurt, croissants, mini muffins, pancakes, tea, coffee... We had parking at the hotel and with the discount offered at the reception we only paid 17.50 lira for 24 hours. We will definitely return on our next scheduled stay!