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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Family rooms
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Garden
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Horse riding
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Golf course
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Canoeing
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Sauna
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Dry cleaning
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Diving
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Massage services
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Windsurfing
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Snorkelling
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Solarium
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Darts
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Hammam
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Beachfront
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Concierge service
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Special diet menus - on request
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Snack bar
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ATM/cash machine on site
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Heated pool
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Vending machine - drinks
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Vending machine - snacks
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Evening entertainment
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Pool bar
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Plunge pool
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Entertainment staff
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Fruits
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Shallow end
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Spa/wellness center services
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Kids' pool
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Fitness classes
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Hair Salon Services
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Live music/performance
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Broadcast Live sport events
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Aerobics
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Bingo
Review Highlights
Categories
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Property Description
Tropical Oasis by the Beach
Luxurious Accommodations: The bright and modern rooms at Troya Hotel offer air conditioning, satellite TV, and a balcony for a comfortable stay.
Gastronomic Delights: Indulge in a variety of culinary experiences at the poolside Palapa Restaurant serving Mediterranean and international cuisine, a buffet restaurant, and a chic cocktail lounge.
Relaxation and Entertainment: Unwind by the outdoor pool, pamper yourself with a massage, or enjoy activities like billiards. Families will appreciate the children’s play area and paddling pool.
Escape to paradise at Alexandre Hotel Troya - where luxury meets serenity. Book now for an unforgettable experience!
Children aged 16 and under are not allowed in the wellness center.
Please take note Superior room, Deluxe room and Junior Suite room have 1 daily access to SPA INCLUDED (for people over 16 years old)
A deposit may be required at the property.
Property Policies
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Parking
Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children from 2 years old to 12 years old stay for € 50 per person per night when using an available extra bed.
People 13 years old and over stay for € 80 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Pensione completa e posizione favolosa
camere mllto pulite, spazi comuni interni anche, esterni meno...
Personale, tranne una persona, molto gentili e disponibili.
Buffet buono e vario.
L'animazione sia di giorno che di sera molto carina.
Spa molto bella.
Il fatto che si debba pagare sempre l'acqua.
Gli spazi comuni esterni, in particolare la zona tavolini e bar non sono puliti regolarmente e quindi, spesso, sporchi.
Estaba justo enfrente de la playa y la habitación era muy amplia con buenísimas vistas
Que esta metido literalmente en la zona de fiesta y hay muchísimo ruido de musica y vida nocturna y el buffet deja bastante que desear.
Розташування, харчування, в номері прибирали щодня.
Брудні стакани в ресторані на сніданок, відсутність води в ресторані на обід і вечерю і коли кажеш, що ти не будеш купляти в них воду, в тебе демонстративно з столу забирають стакани, з інших столів люди дивляться і це не приємно.
Just came back from this hotel what can’t I say about it. It definitely not a 4 star hotel. The food was poor not much to choose from. The entertainment team tried their best but seen better in a 3 star hotel the day time entertainment not long bestly volleyball i had hours at others hotels and the kids show in the evening starts early when people still eating there dinner or still getting ready Only thing good what kept me going is 3 work Harding bar staff the rest are poor one of the bar staff can’t pour out a proper pinto will definitely won’t be returning to this hotel one bit
El personal.
Poca variedad en comida. Repetitivo.
Value for money, staff, location…
Bad wifi connection, the noise of people (youth) from rooms/balconies at night.
Well what can I say! This is the second time we have stayed at this hotel and we just love it. We are a young couple who enjoy a relaxing environment but also love to head out for a nice meal and drinks.
On arrival, we were given a room which was a spa access room with a side sea view. Unfortunately when going into the room after a long travel day we noticed that the fridge was unclean and not useable. We raised this with the reception straight away and my goodness they were so helpful. They apologised and then kindly upgraded our room. This was such a kind gesture and made our holiday the most special. We understand running a big hotel can cause mistakes to happen so we did not criticise this one but to have such a kind gesture was amazing.
We did half board which was perfect for us as we had breakfast and then had the option to choose each day whether we wanted lunch or dinner. I would say the food was pretty good but nothing too special. I would say it’s like most buffet places at a hotel.
We did not really watch the entertainment as we went out however they did have music on, a kids disco at 8 and then other forms on later I believe but we did not see this.
One of the main things we have seen about this hotel is the location. For us it was absolutely fine. Yes Veronica’s on a nighttime can be rowdy however we felt so safe in the hotel and walking to and from the hotel also at night. Our room faced the strip and we had no issue sleeping. All we could really hear was a quiet base noise.
The pool area was beautiful and very clean and they have entertainment around the pool.
I would definitely recommend this hotel to anyone looking for a centralised hotel with good atmosphere and luxury feel for good price
This hotel is very nice, yes it is noisy at night but surely you would check before booking and see its next to Veronicas?
I went out most nights and even when we didn't the noise wasn't even that bad with doors shut.
The room did occasionally smell very bad but so do the sewers in Las Americas so....
Beds are nice and comfy, towels and robes changed everyday by cleaners. The balcony is very small but still a nice sea view.
The all inclusive restaurant seemed nice and clean to me and the food was typical for all inclusive standards. The payed food which you can buy at the bar is actually very nice. All inclusive cocktails are pre-mixed so not the nicest really but quite a big selection.
Yes this is in a more rough area, yes people will offer you drugs in the street but I don't see how that's the hotels fault at the end of the day.
Pool areas are great and the adults only area is very nice and quiet away from everything else, pool is freezing though!
Beach is also directly opposite so makes beach days very convenient!
Some people have complained about the staff but everyone was very nice and welcoming to us! Bartenders are so nice, especially Franco he was the best in the evening :)))
Overall this was a great stay and my second time in Tenerife, this hotel was cheaper and much better than where I stayed last time.
Location is unsafe for everyone it is near veronica strip & your offered drugs everyday with obvious homeless people off their heads. horrible smell coming from a building accross the road from hotel. Smells like sewrage in the air. Entertainment each night was not good. The food was rotten, ants were crawling on the white tables at the buffet. Staff are rude and obviously hate their jobs. Kept having to ask for tiolet rolls and clean towels. Dirty shower and bin lid broken. Balcony too small and air con was not up to scratch. I would not stay here again.
L'accueil, le bar avec un serveur très sympa Franco, le restaurant avec beaucoup de choix et a volonté, les soirées organisées par l'hôtel.
Un homme très antipathique à l'accueil qui n'était là que le soir. Dommage, le reste du personnel était accueillant et sympathique.
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