Alexandre Troya

Las múltiples piscinas + spa y la suite

La comida buenísima, las piscinas, la decoración, la ubicación cerquita de una buena playa, los espectáculos... todo en general nos encantó.

La zona de adultos es fantástica. La comida muy rica.

I went with my 4 years old son and my mum for 8 days at the end of August. We went with Jet2, so transfer from the airport dropped us on. The reception staff - (I think the manager) helped out as one person was being served, so he tried avoid our wait… we have been told that the room is not ready and we have been offered to leave suitcase in there till 2pm. It was around 11.30, so we have decided to check the pool. Pool was very full - no sunbeds available, so we decided to check the beach which was literally across the road - so close!! we also went to Mcdonald’s for lunch (next to the hotel) as we had inly half board anyway.

At 2pm , we got a room keys and went to our accommodation. We have been surprised - the room looked absolutely fabulous, very nice and stylish simple look and bathroom as well (pictured).
After a bit of unpacking and wondering around, we went to dinner . The dining room matched style of the hotel (lobby, rooms etc) and was also very stylish, clean and everything looked as new. Staff friendly, even when really busy - I mean VERY busy. and OMG … the food was exceptional.
We have been in so many countries and hotels before and we agreed that this hotel had the best food! Every day it was different choice and part was “based” on different country as well as others dishes …
So, we have been very pleased with the hotel.

We went to different beaches in area (and by local bus). We could not use the popular scooters as we had my son with us, otherwise we would be riding on it too as they have been everywhere. There were local sightseeing train, which we did not used but heard it is good.
There is plenty local stores with various stuff as well as small Spar (5mins walk) to get fresh baguettes, cheese and ham …

The hotel gardens are all tidy and very nice, we could not visit the over 18 pool (as had my little one with us anyway).

Overall we have been very happy, we just been a bit annoyed by tourists “reserving” their pool spots by putting their towels on sunbeds (but i guess is everywhere like that, but hotel should do something about it). Also, the entertaining team was always starting late and not interacting with guests as we had in other hotels. The evening entertainment was pretty much all the same - singing 🙄.

The noise was until late evenings and some days, noise from other clubs was disturbing our sleep, so if you are very light sleeper- you might don’t like it …

we would definitely come again to this hotel!!!

Good location, where do I start ? Came here for family holiday for 11 nights , half board , start with the restaurant standards are food very poor , not much choice same every day hot food was cold not any effort put in to pleasing customers, no pizza either, serving staff are miserable and rude , table mats worn and smell , cobweb on ceiling in corner , I had a small piece of glass in my food which I discovered while eating
Rooms basic , need an uplift , mould on sealant on glass shower partition, on the 6th day very bad smell of sewage in bathroom , the toilet pedestal was dirty when we arrived with bits of sick still on wall near toilet , balcony door is dirty with marks all over it , air con is a vent , main door to room has a gap a bottom you can hear doors slamming, people talking and shouting and running up and down corridor
Pool area , always busy no sun lounge as people are saving them with towels, plus the swimming pool smells ,
My two sons had there room card checked just gone 12 , as myself and daughter came in half an hour after we didn’t have ours checked, so the night staff behind the reception are stereotyping my sons which made my sons feel uncomfortable, shame on you troya hotel

Bella posizione (zona centrale movida) che porta con sé però parecchio casino fino a notte fonda (che danno sicuramente fastidio se uno cerca il riposo notturno tranquillo ma chiudendo le finestre non si sente più nulla)
Ottima la piscina Infinity (solo maggiorenni), presenza di altre che piscine per adulti e bambini, presente spa con servizi a pagamento e palestra gratuita.
Colazione ok, disappunto per cene sicuramente non da 4stelle (avevo la mezza pensione) sempre più o meno le stesse cose, primi a buffet e lunghe code per i secondi cotti al moment. pessimi i dolci, sempre uguali e sgradevoli (gelato industriale, mousse e gelatine erano all’ordine del giorno, se ceni post 19:30 scordati le torte che una volta finite non vengono rimpiazzate)
Reception e pulizie buone, spettacoli serali.
Letto matrimoniale composto da 2 singoli vicini con lenzuola singole.
Attenzione ai borseggiatori sulla spiaggia Los Cristianos 😏

As the regulate quest more than 12 years..... we are so satisfied with HotelTroya... from the reservation to check-out procedure :)
the pool side panoramic rooms and fresh grilled nice fishes are our favorites! THX for everything

Que era cercas del mar

This hotel was so good. Reception staff were so friendly, helpful and welcoming. Breakfast was good,always something to have to start the day. I only had dinner a couple of times, went out to eat as a buffet dinner isn't my thing. Prefer the many lovely restaurants around. Didn't use the main pool as there is the most beautiful adults only infinity pool at the back . I did have lunch there a few times which was lovely as was the staff. Beach is just across the road which meant I could just nip over when I felt like it for a swim in the sea. Room had a lovely view and the shower was great. 2 lovely shops in the hotel which sell everything you could need. Location for me was perfect. Yes its next to Veronicas but i usually stay around that area so didn't bother me as i prefer a busy area. And they also make gorgeous Baraquetos 😋 Will definitely be going back to this hotel.

La ubicación era excelente, justo en frente de la Playa de Troya. El spa era chiquitito pero no le faltaba de nada y la piscina Infinity estaba chulísima.
El buffet, pese a algún comentario que he leído de que siempre es lo mismo, nos pareció que tenía mucha variedad y que todas las noches hacían comida temática (comida mexicana, italiana, japonesa..)
Además, por las noches había muy buen ambiente con las actuaciones musicales