Mercure Aachen Europaplatz

Hotels
•
Mercure
7.9 (2261 reviews)
Joseph-von-Görres-Str. 21 , Aachen , DE
+49 241 16870

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great customer service
Tasty breakfast
Cons:
High costs for food
Rooms showing age

Categories

Cleanliness
7.15
Several reviews mentioned cleanliness issues, including uncleaned rooms.
Service
8.65
Customer service received high praise, especially in handling issues.
Location
7.65
Some reviews noted the hotel was a bit far from the city center, impacting accessibility.
Room Quality
7.65
Rooms are noted as comfortable but dated in some instances.
Amenities
7.65
Amenities were generally well-received, but some were overpriced.
Value for Money
7.65
Several guests mentioned that some costs, such as breakfast and parking, were high.
Food and Beverage
8.15
Breakfast was frequently praised, although some found it overpriced.
Overall Experience
8.65
Generally positive experiences were reported, with some notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:41

Property Description

Convenient Location and Accessibility
Located near the Europaplatz junction of the A544 motorway, our hotel offers easy access to Aachen city center and Main Station.

Comfortable Accommodation and Dining
Experience air-conditioned rooms with satellite TV, modern bathrooms, and free WiFi. Indulge in German and international cuisine at La Source restaurant with a terrace or enjoy drinks and snacks at the modern Mephisto bar.

Relaxation and Recreation
Unwind by the outdoor swimming pool during summer months or let the kids have fun at the children's playground. Plus, explore the nearby Ludwig Forum für Internationale Kunst modern art museum.

Book your stay at Mercure Aachen Europaplatz for a memorable experience!

Important information:

Please note that the restaurant closed from 26/12/2024 to 01/01/2025.Swimming pool: Closed from Mon, Nov 2, 2026 until Sun, Apr 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGN

Location

Guest Reviews

7.9
Based on 2261 reviews
Cleanliness: 7.15
Service: 8.65
Location: 7.65
Room Quality: 7.65
Amenities: 7.65
Value for Money: 7.65
Food and Beverage: 8.15
Overall Experience: 8.65
A
Andreas • solo_traveller • ch
8
2026-10-17 • via Nuitee
A
Abdellatif • couple • be
6
2026-10-17 • via Nuitee
J
Jutta • couple • de
7
2026-10-17 • via Nuitee
V
Volker • solo_traveller • de
8
Pros:

Service und Preis-Leistung ansprechend

2026-10-14 • via Nuitee
M
MarkBr • couple • nl
8
Gunstig gelegen accomodatie met goede faciliteiten.
Pros:

Personeel is altijd vriendelijk. Kamer en badkamer zijn goed onderhouden.

Cons:

Nieuwe manier van inchecken - volledig zelfstandig aan geautomatiseerde incheckbalie - is na een lange autorit geen verbetering.

2026-10-13 • via Nuitee
M
Mads • family_with_children • dk
7
Pros:

Rent

2026-10-13 • via Nuitee
B
Beni Nsuele • couple • de
10
2026-10-13 • via Nuitee
R
Rico • solo_traveller • de
8
Pros:

Gut ausgestattete Zimmer, Bar mit sehr freundlichem Personal hatte bis 23:00 Uhr auf

Cons:

Digitaler Eincheckvorgang ohne Kontakt mit Mitarbeitern, für mich kein Problem, ist aber total unpersönlich und z.B. für ältere Menschen ohne eigene Emailadresse unmöglich.

2026-10-13 • via Nuitee
D
Daisy • couple • de
10
2026-10-13 • via Nuitee
T
Tasso • solo_traveller • de
8
Top Hotel
Pros:

Sehr gutes Hotel. Hier war ich bereits zum 4 Mal.
Frühstück ist top. Alles vorhanden.

Cons:

Nichts

2026-10-12 • via Nuitee
K
Kateryna • couple • de
8
2026-10-12 • via Nuitee
S
Soumik • solo_traveller • de
8
Pros:

Everything in the hotel was up to expectation and very nice breakfast

Cons:

The approach area to the hotel especially by walk is poorly lit and no clear pedestrian paths are marked at the entrance. The bar gate where the cars have to drive in share a common path with the pedestrian and there could be a potential safety hazard of a pedestrian getting hit by the bar when the gate closes since the pedestrian paths are not well seperated from the car drive way.

2026-10-11 • via Nuitee
N
Nicolas-Alexandru • solo_traveller • de
10
2026-10-11 • via Nuitee
A
Andre • solo_traveller • us
9
2026-10-11 • via Nuitee
S
Serhii • couple • de
8
Остановливались с женой третий раз в этом отеле. В целом очень положительно отношусь к этому месту. Но в этот раз 10/
Pros:

Локация, цена.

Cons:

Чистота в номере, состояние кровати, отсутствие кофе в номере.

2026-10-11 • via Nuitee
L
Lorette • solo_traveller • be
10
Pros:

Zeer netjes en zeer vriendelijk

Cons:

Niets

2026-10-11 • via Nuitee
S
Sabrina • solo_traveller • be
8
Pros:

Les lits confortables, le petit déjeuner

2026-10-11 • via Nuitee
S
Serhii • couple • de
7
2026-10-11 • via Nuitee
C
Carin • extended_group • nl
8
2026-10-11 • via Nuitee
H
Harun • solo_traveller • tr
8
Pros:

Sessz ve doğanın içinde

Cons:

Oda temizliği günlük yapılmadı

2026-10-10 • via Nuitee