Leonardo Inn Glasgow West End

Hotels
Leonardo Hotels
7 (3302 reviews)
4 Shelley Road , Glasgow , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Unclean rooms
Old decor
Temperature issues with shower

Categories

Cleanliness
5.08
Multiple mentions of unclean rooms and poor maintenance.
Service
8.05
Staff were consistently noted as friendly and helpful.
Location
8.09
Conveniently located near essential areas.
Room Quality
6.04
Rooms described as old and needing upgrades.
Amenities
6.57
Some amenities noted to be lacking, but basic needs met.
Value for Money
7.03
Budget pricing justified by some limitations.
Food and Beverage
8.08
Breakfast was consistently praised.
Overall Experience
7.05
Mixed reviews with comfort and convenience but cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:50

Property Description

Modern Rooms with Digital TV
Enjoy a comfortable stay in stylish rooms equipped with digital TVs at Leonardo Inn Glasgow West End. Each room offers a welcome tray and 24-hour room service for your convenience.

The Bar and Grill
Indulge in local, seasonal delicacies at The Bar and Grill in a chic setting. With a menu available all day, savor the taste of fresh produce while enjoying the ambiance.

Convenient Location
Located in Glasgow's vibrant West End, the hotel offers easy access to cafes, pubs, and restaurants on Byres Road. Benefit from the nearby bus service for convenient travel, with the city centre just a short drive away.

Experience the best of Glasgow at Leonardo Inn Glasgow West End. Book your stay now for a memorable visit.

Important information:

When booking 8 rooms or more, different policies and additional supplements will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

7
Based on 3302 reviews
Cleanliness: 5.08
Service: 8.05
Location: 8.09
Room Quality: 6.04
Amenities: 6.57
Value for Money: 7.03
Food and Beverage: 8.08
Overall Experience: 7.05
L
Lesley family_with_children gb
2
It was poor.
Pros:

The beds where comfy. We broke a glass in the en suite and the house keeping were very helpful.

Cons:

The en suite was very poor and not very clean. We asked for accessibility rooms and the bed were spilt but then only one had a mattress protector and May could do with clean.

2026-07-25 via Nuitee
S
Sharleen couple gb
6
Served it’s purpose
Pros:

Friendly staff

Cons:

Not 100% clean. Not fan available

2026-07-25 via Nuitee
M
Mary solo_traveller gb
3
Very disappointing B & B experience for the price when single travellers always pay more.
Pros:

I asked for and was allocated a quiet room which was spacious.

Cons:

The bathroom fittings were seriously in need of attention and repair. A door hook was broken, the shower control had no dial and did not provide a steady stream of water at the same temperature, and the grouting and shower hose had not been properly cleaned. The carpeting and other flooring was dubiously 'cleaned'.
The weak coffee served at breakfast was not a good start to my day.

2026-07-24 via Nuitee
A
Azhar solo_traveller in
9
Pros:

Location was good with a pond full of ducks nearby gave a natural environment

Room window facing the pond gave a fabulous view.

A super store just next door.

Highland Station just 4-5 minutes walk.

Overall quiet a peaceful place.

Cons:

Just a bit away from Central Glasgow.

2026-07-24 via Nuitee
K
Kathleen solo_traveller pt
1
Warning: Bed bugs in my room
Pros:

The location was convenient. The staff very friendly and accomodating.

Cons:

When I first checked in I was given a room that was in use. Then I received a vacant room. The entire hotel is tired, which is ok, but the room was sloppy. Crooked lamps, not really clean, but all I need is a good bed and a pillow. I wasn't sure if I should walk on the carpet barefoot. My third night as I was about to set my alarm I noticed a small bug crawling on the sheet, I knocked it off. Then I quickly turned around to look and sure enough, there was another one... bedbugs! Ugh! I jumped up and called the reception with no answer, so I dressed and went down. Apologies and I received another room. The pleasant man helped me with my luggage once he also saw the bedbug, but the room he took me to was occupied. We walked into a room where people were sleeping! Finally another room. It was 1am and I was due to fly out in the am. I had no choice. I slept on top of the clean white duvet and put a sheet over me. This room seemed a bit cleaner, but still. The staff were all very pleasant and very apologetic. They refunded my stay... So now I must put all my belongings in the dryer on high heat for 45 minutes. Not sure about suitcase, headphones, etc. Fortunately I keep all belongings in packing cubes in my suitcase and nothing on the floor or bed, only on the desk area. Hoping that helps.

2026-07-23 via Nuitee
J
Jackie couple gb
9
Good value for money
Pros:

In a good location. Comfy beds. Staff were all very friendly and helpful, particularly the reception staff

Cons:

The rooms although clean were a bit tired

2026-07-23 via Nuitee
B
Byrne solo_traveller gb
7
2026-07-22 via Nuitee
E
Elizabeth solo_traveller gb
7
Pros:

Reasonable price. Very convenient for public transport to city centre and West end.Helpful staff. Comfy beds and good breakfast.

Cons:

Slightly grubby. Glasses in the bathroom were filthy.Have stayed before and this wasn't a problem.

2026-07-22 via Nuitee
K
Kerstin solo_traveller de
5
Pros:

Frühstück war sehr gut 👍

Cons:

Zimmer sehr abgewohnt, Tapete an der Wand abgerissen, Tapete in der Ecke der Decke gelöst, leichter sichtbarer Wasserschaden, Bad - undichter Duschschlauch, Flaschenverschluß im Waschbeckenabfluß, Schimmel in den Badenwannenecken

2026-07-22 via Nuitee
S
szablac extended_group hu
4
Pros:

a személyzet kedvessége, rugalmassága

Cons:

roppant kicsi, és szűkös szoba, iszonyat meleg volt, nyitott ablak ellenére is

2026-07-21 via Nuitee
G
Gerry couple gb
7
Pleasant experience and a good night’s sleep
Pros:

Convenient location and good value

Cons:

Nothing

2026-07-21 via Nuitee
W
Watt solo_traveller gb
10
2026-07-21 via Nuitee
C
Christopher extended_group gb
1
2026-07-21 via Nuitee
R
Robert extended_group gb
8
2026-07-20 via Nuitee
R
Richard extended_group gb
9
Perfectly adequate
Pros:

Staff were extremely friendly and helpful, special mention to Robbie on reception for being so helpful and liam as well.
Our great granddaughter was born at 8.30am on the Sunday morning and he kindly gave us a bottle of prosecco to celebrate,
Many thanks

Cons:

A particularly loud man who I assume was the restaurant manager , his use of profanities to some male members of staff was not required, having worked in the trade myself for many years, swearing does not motivate staff or look good in front of customers

2026-07-20 via Nuitee
A
Addison solo_traveller gb
10
Pros:

Everything staff so friendly

2026-07-20 via Nuitee
M
Matt solo_traveller gb
8
Great hotel, loved my stay, but not perfect.
Pros:

Clean, nice rooms, friendly helpful staff, good breakfast and good facilities. Comfortable beds, good location with handy amenities nearby, large car park.

Cons:

Door handle broke, bathroom and hallways a bit ran down with flaking paint and in need of redecorating, noise during the night from other guests.

2026-07-20 via Nuitee
F
Florian extended_group de
7
2026-07-19 via Nuitee
V
valbuxx solo_traveller es
10
Buena atención y todo perfecto.
Pros:

La atención de los recepcionistas cuando llegamos por la noche. El desayuno. Todo muy rico. La limpieza.

Cons:

La moqueta, pero es típico del todos los hoteles en UK

2026-07-19 via Nuitee
H
Hannah couple gb
10
Great location, great staff, great price!
Pros:

Great location, good local amenities, great sized bed and room. Fantastic and attentive staff. I was heavily pregnant at the time we stayed and Liam went above and beyond to ensure we were comfortable. There was a fan available which we requested and it was placed in our room for us before we arrived. Outstanding attention to detail and care for guests! We would definitely stay again. Thank you!

2026-07-19 via Nuitee