Best Western Franklin

Hotels
•
Best Western
8.2 (2389 reviews)
1308 Murfreesboro Road , Franklin , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Noisy environment
Cleanliness issues

Categories

Cleanliness
7.41
Some reviews noted that the carpets and rooms could have been cleaner.
Service
8.88
Staff were consistently described as friendly and courteous, adding to a positive stay.
Location
7.92
The location was convenient for access to nearby facilities but sometimes noisy.
Room Quality
7.87
Rooms were updated and comfortable, despite some issues with noise and furnishings.
Amenities
8.4
Amenities like breakfast were well-reviewed; however, some noted noise disturbances.
Value for Money
8.36
Guests felt the quality received was good for the price paid.
Food and Beverage
8.41
Breakfast was praised by multiple reviewers as good and satisfying.
Overall Experience
8.38
Overall, guests had a pleasant stay despite minor issues, hitting the expected rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:42

Property Description

Convenient Location and Modern Amenities

Best Western Franklin, conveniently located near popular attractions, offers air-conditioned rooms with free WiFi and a seasonal outdoor pool. Guests can stay connected with cable TV, a desk, and free coffee in each room.

Fitness Center and Family-Friendly Facilities

Guests can maintain their workout routine at the hotel's fitness center or enjoy a delicious buffet breakfast. Families will appreciate the children's playground and business center on-site.

Multilingual Staff and 24-Hour Service

With a multilingual front desk staff speaking English, Spanish, and Hindi, guests can feel welcome and supported throughout their stay. Book your stay at Best Western Franklin for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 2389 reviews
Cleanliness: 7.41
Service: 8.88
Location: 7.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 8.38
O
ORAVEC • couple • us
8
2026-04-10 • via Nuitee
G
Gary • couple • us
9
A good place to stay
Pros:

Very clean, good breakfast and safe and quiet

Cons:

Nothing

2026-04-06 • via Nuitee
S
Susan • solo_traveller • us
10
Pros:

Very nice room, very clean, no odors or issues. Modernized.

Cons:

N/A

2026-04-05 • via Nuitee
H
Harold • couple • us
4
Ok
Pros:

Location

Cons:

Very old and could use a face lift. Also could be cleaner and bed was very uncomfortable.

2026-04-05 • via Nuitee
C
cash • family_with_children • us
8
2026-04-03 • via Nuitee
J
John • couple • us
9
It was a nice stay, we would stay again.
Pros:

Good location, clean, and a great rate!!! We stayed 2 nights, the first night the bed in our room was very uncomfortable, my husband spoke to manager, they immediately gave us a different room and the bed was great!

Cons:

Our first night/room the bed was not comfortable.

2026-04-02 • via Nuitee
J
Jean • family_with_children • us
8
2026-04-02 • via Nuitee
A
Ashley • family_with_children • us
10
2026-04-01 • via Nuitee
J
Joshua • family_with_children • us
10
2026-03-31 • via Nuitee
J
Jeremiah • family_with_children • us
6
It’s a convenient location, rooms were pretty clean, would consider it for future stays.
Pros:

It was close to gas stations and restaurants, and the highway. The front desk lady was very sweet and tried her best to get us checked in.

Cons:

Exterior walls are too thin. You can hear EVERYTHING that happens in the parking lot in proximity to your room. Not enough signage for room numbers. Poor computer system caused it to take an hour to get us checked in. Parking was limited. Had one vehicle and rented 2 rooms and still had to park quite a ways from our room.

2026-03-31 • via Nuitee
L
Lori • extended_group • us
8
2026-03-31 • via Nuitee
R
Rebecca • solo_traveller • us
10
Easy, comfortable, kind, and friendly staff.
Pros:

This is the third time I’ve stayed at this location and love it. The staff are always exceptional, the breakfast is delicious and rooms comfy and clean

2026-03-31 • via Nuitee
W
Wendi • family_with_children • us
10
2026-03-31 • via Nuitee
K
Kayla • family_with_children • us
10
Staff at the front desk were very kind. Room was great. So clean! Kids loved the playground! I didn’t sleep well but I
Pros:

Staff was kind and the room was very clean

2026-03-30 • via Nuitee
J
Jan • family_with_children • us
9
2026-03-30 • via Nuitee
M
micheal • family_with_children • us
10
Pros:

Easy on,Easy off from expressway. Rooms were spotless clean and beds very comfortable. Keep in mind it's a older hotel but we had no problems. Parking lot was filled with car's from different states.A great stopping point halfway to Florida.

Cons:

Weather stripping on bottom of door needs replaced.

2026-03-30 • via Nuitee
J
Justin • couple • us
8
Pros:

Convenient

Cons:

The room still had a smoke smell from what it was before the remodel

2026-03-30 • via Nuitee
T
Talita • family_with_children • us
6
I have a family of 7 and not having adjoining rooms with security of an interior hallways and price point, I would not s
Pros:

The rooms had been renovated but the pictures are very different from reality. The carpet was not cleaned well. The breakfast was decent and warm.

Cons:

There is no elevator to the second floor, the pool was closed, the room doors are faced to the exterior of building similar to a motel not hotel. The price does not match the value.

2026-03-30 • via Nuitee
J
James • couple • us
10
Great price for the half way point to Florida
Pros:

The man who ran the breakfast is a great asset

Cons:

The pool is outside not heated and not open in the winter

2026-03-29 • via Nuitee
L
Lorenzo • couple • us
5
2026-03-28 • via Nuitee