Best Western Franklin

Hotels
•
Best Western
8.2 (2308 reviews)
1308 Murfreesboro Road , Franklin , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Noisy environment
Cleanliness issues

Categories

Cleanliness
7.41
Some reviews noted that the carpets and rooms could have been cleaner.
Service
8.88
Staff were consistently described as friendly and courteous, adding to a positive stay.
Location
7.92
The location was convenient for access to nearby facilities but sometimes noisy.
Room Quality
7.87
Rooms were updated and comfortable, despite some issues with noise and furnishings.
Amenities
8.4
Amenities like breakfast were well-reviewed; however, some noted noise disturbances.
Value for Money
8.36
Guests felt the quality received was good for the price paid.
Food and Beverage
8.41
Breakfast was praised by multiple reviewers as good and satisfying.
Overall Experience
8.38
Overall, guests had a pleasant stay despite minor issues, hitting the expected rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:42

Property Description

Convenient Location and Modern Amenities

Best Western Franklin, conveniently located near popular attractions, offers air-conditioned rooms with free WiFi and a seasonal outdoor pool. Guests can stay connected with cable TV, a desk, and free coffee in each room.

Fitness Center and Family-Friendly Facilities

Guests can maintain their workout routine at the hotel's fitness center or enjoy a delicious buffet breakfast. Families will appreciate the children's playground and business center on-site.

Multilingual Staff and 24-Hour Service

With a multilingual front desk staff speaking English, Spanish, and Hindi, guests can feel welcome and supported throughout their stay. Book your stay at Best Western Franklin for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 2308 reviews
Cleanliness: 7.41
Service: 8.88
Location: 7.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 8.38
S
Sandi • family_with_children • us
8
Pros:

Looked new

Cons:

Sewer holes and big speed bumps in parking lot

2026-03-04 • via Nuitee
C
C Arthur Smith • family_with_children • us
4
Pros:

Took 25 min to check in. Big line. One agent.. Crowded breakfast. Not enough room.

2026-03-03 • via Nuitee
L
Leeah • family_with_children • us
8
Pros:

Breakfast was good; location was exceptional.

Cons:

Bed was a bit uncomfortable.

2026-03-02 • via Nuitee
R
Robert • couple • us
9
Will stay again.
Pros:

Room was verry clean and comfortable. Breakfast was excellent. Price for the room was competitive.

Cons:

It was fine for us, but the second story rooms are reachable by stairs only. Ask for a first-floor room if this will be a problem

2026-03-02 • via Nuitee
J
Jean • couple • us
8
Staying here makes me feel at home and happy.
Pros:

Clean comfortable homey

Cons:

Could use a couple of chairs to sit in so we don’t have to sit on the bed

2026-03-02 • via Nuitee
G
Garry • couple • us
9
2026-02-28 • via Nuitee
W
William • couple • pr
8
Buena relación calidad - precio
Pros:

Buena relación calidad precio , habitación limpia

Cons:

Ruido de la calle, poca luz dentro de la habitación , áreas comunes no tan limpias

2026-02-27 • via Nuitee
V
Vickie • solo_traveller • us
10
Everything was great!
Pros:

Great location. Clean, comfortable and wonderful breakfast. Older lone female and I felt safe.

2026-02-25 • via Nuitee
B
Brandi • couple • us
1
NIGHTMARE
Cons:

I booked this room in an emergency situation and booked the wrong date. The hotel had rooms available and would not move my date just so I can get 4 hours of sleep just so that I could be safe on the road. I will never stay at that hotel I will never book with that hotel. And the front desk attendant told me they had rooms available but since I booked through booking.com that I would have to pay again. NIGHTMARE

2026-02-25 • via Nuitee
E
Elizabeth • family_with_children • us
3
2026-02-24 • via Nuitee
S
Shupe • couple • us
9
Quiet, clean and comfy nights stay.
Pros:

Breakfast was good

Cons:

Eggs & meat were lukewarm

2026-02-24 • via Nuitee
V
Vickie • solo_traveller • us
10
2026-02-23 • via Nuitee
R
Rhonda • family_with_children • us
10
Pros:

Bed was very comfortable. Great area and very good breakfast

Cons:

No soap at the sink to wash your hands.

2026-02-22 • via Nuitee
D
David • couple • us
8
A very clean hotel that has been updated with attractive furnishings and dining.
Pros:

The easy access to the highway is a bonus. The staff was freindly with easy check in and check out. The breakfast room was well equipped with four hot dishes and a pancake maker. Parking was plentiful and there was a lovely playground and pool.

Cons:

The hotel is pictured with two stories but the reservation does not inquire about accessibility. There is no elevator and we got a second floor room to which I had to hobble, recovering from a broken leg. The reservation dept. should ask if stairs are a problem. Also, the second floor outdoor walkway seems to be a popular spot for smokers. The doors are thin and the conversation kept us awake. The hotel should designate an approved smoking area.

2026-02-22 • via Nuitee
A
Amy • couple • us
5
A little creepy and very noisy from street traffic and people staying in hotel.
Pros:

Coffee

Cons:

Noisy, no body wash, bottles were empty. Breakfast so so.

2026-02-12 • via Nuitee
S
Susan • family_with_children • us
8
Decent
Pros:

Room was clean. Beds comfortable. It was ok for a night.

Cons:

Didn't realize that rooms are all accessed from the outside. Only two floors but, no elevator. Breakfast was not up to what we've had at other similar BW's.

2026-02-10 • via Nuitee
W
Walker • family_with_children • us
10
Pros:

Everything

Cons:

No complaints

2026-02-08 • via Nuitee
B
brynna • couple • us
10
2026-01-27 • via Nuitee
E
Edward • couple • us
8
2026-01-26 • via Nuitee
S
Shelly • couple • us
8
Pros:

It was a great location to the interstate to Nashville, it was close to Franklin's historical area, and was able to park my car right outside the door.

2026-01-24 • via Nuitee