Best Western Franklin

Hotels
•
Best Western
8.2 (2536 reviews)
1308 Murfreesboro Road , Franklin , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Noisy environment
Cleanliness issues

Categories

Cleanliness
7.41
Some reviews noted that the carpets and rooms could have been cleaner.
Service
8.88
Staff were consistently described as friendly and courteous, adding to a positive stay.
Location
7.92
The location was convenient for access to nearby facilities but sometimes noisy.
Room Quality
7.87
Rooms were updated and comfortable, despite some issues with noise and furnishings.
Amenities
8.4
Amenities like breakfast were well-reviewed; however, some noted noise disturbances.
Value for Money
8.36
Guests felt the quality received was good for the price paid.
Food and Beverage
8.41
Breakfast was praised by multiple reviewers as good and satisfying.
Overall Experience
8.38
Overall, guests had a pleasant stay despite minor issues, hitting the expected rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:42

Property Description

Convenient Location and Modern Amenities

Best Western Franklin, conveniently located near popular attractions, offers air-conditioned rooms with free WiFi and a seasonal outdoor pool. Guests can stay connected with cable TV, a desk, and free coffee in each room.

Fitness Center and Family-Friendly Facilities

Guests can maintain their workout routine at the hotel's fitness center or enjoy a delicious buffet breakfast. Families will appreciate the children's playground and business center on-site.

Multilingual Staff and 24-Hour Service

With a multilingual front desk staff speaking English, Spanish, and Hindi, guests can feel welcome and supported throughout their stay. Book your stay at Best Western Franklin for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 2536 reviews
Cleanliness: 7.41
Service: 8.88
Location: 7.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 8.38
D
Donna • couple • gb
3
Not for us.
Pros:

This property is a shirt 5 mins drive to the centre of Franklin and the restaurants around the hotel are incredible. Dunkin donuts it’s next door.

The room was a good size and had all basic amenities.

Cons:

This property need la an overhaul. There was a damp smell in the room so I bought Fabreeze to try and help with that. The room was super old, worn floor, paint cracking, it just looks worn out.

Staff were not the friendliest of people. Just seemed bored with the job and that came across in our interaction.

2026-10-17 • via Nuitee
T
Troy • extended_group • us
5
Our stay was not relaxing or restful at all!!
Pros:

There was a musty smell!! The floor was sticky if you tried walking on it with barefeet!! The tv would not turn on with the remote only the button on the tv itself. The breakfast was ok nothing to rave about!! Also the room was small not much space to move around. Not a good value for what we paid!!

Cons:

Everything but location!!

2026-10-17 • via Nuitee
A
Alfred • couple • nl
7
Pros:

Comfort

Cons:

Uitstraling, matig ontbijt en altijd weer plastic, onhandig bestek

2026-10-16 • via Nuitee
T
Tisdall • family_with_children • gb
9
2026-10-16 • via Nuitee
D
Diana Lu • solo_traveller • co
8
Solo para una noche esta bien!
Pros:

Estaba de camino, la habitacion y baño limpio y con lo necesario, hubo ciertos detalles que pudieron ser mejor pero para pasar la noche estuvo bien!

Cons:

La habitacion muy pequeña. La cama para mi fue demasiado suave y por alguna razon amanecí con demasiado dolor de espalda. No me gustó que antes de la hora del checkout fueron 2 veces a ver si ya nos habíamos ido y apenas nos estabamos alistando. Ademas solo habia una toalla de cuerpo grande y una mediana que usó mi esposo. Deberian ser 2 de cada una (mínimo) mas las pequeñas de mano y cara que si estaban bien.

2026-10-15 • via Nuitee
M
Mitzi • solo_traveller • us
10
Pros:

Updated but not sterile. Shower was great! The bed was comfy, the a/c was good. The curtains kept the light out wonderfilly.

Cons:

The room smelled musty, but seemed to dissipate over time.

2026-10-15 • via Nuitee
V
Verena • family_with_children • at
7
Pros:

Preis-Leistung hat vollkommen gepasst. Zimmer ausreichend groß und sauber.

Cons:

Die Wi-Fi Verbindung war sehr schlecht. Man musste sich jeden Stunde neu anmelden.

2026-10-15 • via Nuitee
R
Rika • extended_group • ca
8
2026-10-14 • via Nuitee
L
Lewis • solo_traveller • us
7
2026-10-14 • via Nuitee
J
Jessica • couple • us
10
2026-10-13 • via Nuitee
M
Michael • couple • us
5
2026-10-12 • via Nuitee
K
Kimberly and Jesse • couple • us
10
2026-10-11 • via Nuitee
K
Karen • solo_traveller • us
9
Good choice, close to everything!!
Pros:

Beds were comfy, room was clean, breakfast was good.

Cons:

The Bathroom was a little small. but still very clean

2026-10-11 • via Nuitee
J
James • couple • us
9
It was a great day. Good job.
Pros:

Good location to everything

Cons:

N/a

2026-10-11 • via Nuitee
L
Lutz • couple • ch
8
Pros:

Für unsere Zwecke (Familienbesuch) sehr gute Lage. Gutes Frühstück. Zimmer sind ok.

Cons:

Unser Zimmer lag zur Strasse (Murfreesboro Road). Diese ist sehr laut.

2026-10-11 • via Nuitee
A
Andrea • couple • de
8
Gerne wieder wenn wir in der Gegend sind.
Pros:

Großzügiges Zimmer, sauber und frisch renoviert. Hat keine Wünsche offen gelassen.

2026-10-11 • via Nuitee
L
Lisa M • solo_traveller • us
10
Pros:

Clean rooms, great breakfast

2026-10-09 • via Nuitee
L
Linda • solo_traveller • us
8
Pros:

Convenient and clean

Cons:

The room was a bit dated but that made sense with the price.

2026-10-08 • via Nuitee
C
Canetra • couple • us
10
2026-10-08 • via Nuitee
F
Fiona • solo_traveller • gb
8
2026-10-07 • via Nuitee