SureStay Plus Hotel by Best Western Reno Airport

Hotels
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SureStay Plus Hotel by Best Western
7.6 (1614 reviews)
1981 Terminal Way , Reno , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Close to airport
Helpful staff
Comfortable beds
Cons:
Cleanliness issues
Slow check-in process
Old decor

Categories

Cleanliness
6.74
Several mentions of unclean rooms, including vacuuming issues and dirty sheets.
Service
8.21
Positive mentions of helpful staff and great service.
Location
8.75
Close proximity to the airport and easy access to freeways.
Room Quality
7.2
Mention of spacious rooms but some mention of old carpets.
Amenities
7.23
Lack of electrical outlets noted, impacting convenience.
Value for Money
8.19
General sentiment indicates good value for the price.
Food and Beverage
6.74
Delay in service at the restaurant and no free breakfast as promised.
Overall Experience
7.71
Overall a decent stay despite some setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:38

Property Description

Convenient Location near Convention Center
Located just 3 miles from the Reno Sparks Convention Center, SureStay Plus Hotel by Best Western Reno Airport offers a comfortable stay with easy access to major events.

Amenities for a Relaxing Stay
Experience a range of amenities including a seasonal outdoor pool, a gym, and Crosswinds Lounge serving delicious American cuisine. The hotel also provides laundry and dry cleaning services for your convenience.

Cozy Rooms with Modern Features
Enjoy simply furnished rooms equipped with a microwave, refrigerator, Cable TV, and free WiFi. Whether you're here for business or leisure, our rooms with large hardwood work desks ensure a comfortable stay.

Book now for a delightful stay at SureStay Plus Hotel by Best Western Reno Airport, where convenience meets comfort.

Important information:

Pet policy: Dogs are the only pets allowed. There is a USD 20 pet dog per night. Limit of 2 dogs per room, 50 lbs max, for 7 nights max. Reservation of "Dog Friendly" room required + pet fee. Undisclosed animals subject to $250 fine. Dogs must not be left alone. Any damages are billable at repair or replacement cost. "

Please note: The season outdoor pool is open from Memorial Day until Labor Day.

Prepaid credit cards and cash are not accepted at check-in.

Cash payments can be made at check-out, providing the guest shows a valid credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 1614 reviews
Cleanliness: 6.74
Service: 8.21
Location: 8.75
Room Quality: 7.2
Amenities: 7.23
Value for Money: 8.19
Food and Beverage: 6.74
Overall Experience: 7.71
Éva • couple • hu
7
2026-05-30 • via Nuitee
J
Jennifer • couple • us
7
2026-05-27 • via Nuitee
L
Lawrence • solo_traveller • us
3
Cons:

The shuttle had broken down during the night. Refused to pay for a taxi to the airport. Told us to walk. They should have a second vehicle for emergencies.

2026-05-27 • via Nuitee
S
scott • family_with_children • it
9
2026-05-26 • via Nuitee
D
Dee • family_with_children • us
8
2026-05-26 • via Nuitee
S
SM • solo_traveller • us
8
2026-05-26 • via Nuitee
K
karen • solo_traveller • us
1
Basically only stayed here because nothing else was available
Pros:

Nothing in particular.

Cons:

It was filthy outside with people drinking beer out of their trucks and then the beer cans were all over the sidewalks by a door in the morning. The mattress was AWFUL and I basically felt like we were sleeping upside down bc the mattress sunk down from the middle to the head of the bed.

2026-05-25 • via Nuitee
B
Blesse • solo_traveller • us
9
Perfect location near airport with shuttle service.
Pros:

Free shuttle service from airport, great location.

2026-05-24 • via Nuitee
B
Butterfass • solo_traveller • us
4
the price was so high that 4x the normal
Cons:

the price was out of control.

2026-05-22 • via Nuitee
J
Judy • solo_traveller • us
8
Comfortable
Pros:

Close to airport

Cons:

A bit expensive

2026-05-19 • via Nuitee
L
Luis Diego • couple • cr
7
2026-05-19 • via Nuitee
D
Deborah • solo_traveller • us
7
2026-05-17 • via Nuitee
M
Mark • solo_traveller • us
8
2026-05-16 • via Nuitee
T
Tiffany • couple • us
3
Won’t be back
Pros:

Close to airport

Cons:

At arrival the front desk said he had cancelled our reservation because the card he tried to run was expired. My reservation had been paid in full at a non refundable price months prior

2026-05-13 • via Nuitee
G
Gerard • solo_traveller • us
8
2026-05-13 • via Nuitee
C
Cordova • extended_group • us
6
Once we got our reservation located the hotel was good
Pros:

You sent my reservation (correct name and #) and the staff could NOT locate this info for 2 hours. We almost had no place to stay because of Their COMPUTER SYSTEM.

Cons:

Booking .com and SureStay need to COMMUNICATE BETTER

2026-05-13 • via Nuitee
H
henrygaynor • Couples • Grafton, North Dakota
6
Average in a good way?
Pros:

It was comfy, but seemed a little worn around the edges. Definitely nothing special. The new airport construction was tricky too, especially at night in an unfamiliar town. One elevator didn't work and one outside door near where we parked, was not working either.

2026-05-12 • via Tripadvisor
T
Thea • couple • se
8
2026-05-11 • via Nuitee
F
Flordeliz • solo_traveller • us
8
Good
Pros:

Proximity to the airport

Cons:

Not a whole lot of options for a place to dine or eat

2026-05-11 • via Nuitee
S
Susan • solo_traveller • us
8
Always a comfortable place to stay when flying out of Reno.
Pros:

Close to airport.

Cons:

It’s showing its age.

2026-05-08 • via Nuitee