SureStay Plus Hotel by Best Western Reno Airport

Hotels
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SureStay Plus Hotel by Best Western
7.6 (1573 reviews)
1981 Terminal Way , Reno , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Close to airport
Helpful staff
Comfortable beds
Cons:
Cleanliness issues
Slow check-in process
Old decor

Categories

Cleanliness
6.74
Several mentions of unclean rooms, including vacuuming issues and dirty sheets.
Service
8.21
Positive mentions of helpful staff and great service.
Location
8.75
Close proximity to the airport and easy access to freeways.
Room Quality
7.2
Mention of spacious rooms but some mention of old carpets.
Amenities
7.23
Lack of electrical outlets noted, impacting convenience.
Value for Money
8.19
General sentiment indicates good value for the price.
Food and Beverage
6.74
Delay in service at the restaurant and no free breakfast as promised.
Overall Experience
7.71
Overall a decent stay despite some setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:38

Property Description

Convenient Location near Convention Center
Located just 3 miles from the Reno Sparks Convention Center, SureStay Plus Hotel by Best Western Reno Airport offers a comfortable stay with easy access to major events.

Amenities for a Relaxing Stay
Experience a range of amenities including a seasonal outdoor pool, a gym, and Crosswinds Lounge serving delicious American cuisine. The hotel also provides laundry and dry cleaning services for your convenience.

Cozy Rooms with Modern Features
Enjoy simply furnished rooms equipped with a microwave, refrigerator, Cable TV, and free WiFi. Whether you're here for business or leisure, our rooms with large hardwood work desks ensure a comfortable stay.

Book now for a delightful stay at SureStay Plus Hotel by Best Western Reno Airport, where convenience meets comfort.

Important information:

Pet policy: Dogs are the only pets allowed. There is a USD 20 pet dog per night. Limit of 2 dogs per room, 50 lbs max, for 7 nights max. Reservation of "Dog Friendly" room required + pet fee. Undisclosed animals subject to $250 fine. Dogs must not be left alone. Any damages are billable at repair or replacement cost. "

Please note: The season outdoor pool is open from Memorial Day until Labor Day.

Prepaid credit cards and cash are not accepted at check-in.

Cash payments can be made at check-out, providing the guest shows a valid credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 1573 reviews
Cleanliness: 6.74
Service: 8.21
Location: 8.75
Room Quality: 7.2
Amenities: 7.23
Value for Money: 8.19
Food and Beverage: 6.74
Overall Experience: 7.71
E
Ene • couple • us
4
The stay was okay for a quick night over but not for a use for function stays.
Pros:

The property seemed well kept.

Cons:

there could be more updates done such as the elevator and hall ways. The rooms can be updated or at lease modernized.

2026-04-22 • via Nuitee
J
James • solo_traveller • us
10
2026-04-22 • via Nuitee
M
mecaniza • family_with_children • us
7
2026-04-21 • via Nuitee
B
Brian • solo_traveller • us
7
2026-04-20 • via Nuitee
J
Jonathan • couple • us
5
2026-04-20 • via Nuitee
P
Pierre • couple • us
3
Did not like the hotel, will not come back.
Pros:

Location is OK

Cons:

They call it Pet friendly but there is almost no space for pets outside, furthermore you cannot go to the restaurant or have breakfast with your pet. Breakfast is not included, restaurant is not welcoming.
Room was dirty, scrtches of dogs on the door, dirty curtains and carpet.

2026-04-19 • via Nuitee
D
Dawn • solo_traveller • us
5
Our flight was rescheduled & Delta paid for the visit but I would not choose to stay there again.
Pros:

Left too early for breakfast

Cons:

Older facility, dark

2026-04-19 • via Nuitee
M
Maria • solo_traveller • us
10
Pros:

Close to my event, and friendly atmosphere

2026-04-19 • via Nuitee
R
Rafael • family_with_children • cl
10
2026-04-17 • via Nuitee
C
Courtney • couple • us
6
It was OK for the price
Pros:

I like that they allowed Capone my dog to stay with us

Cons:

I feel like it was kind of rundown and it had a smell

2026-04-17 • via Nuitee
S
Sean • family_with_children • us
2
Computers don't work or staff don't know how to use them.
Pros:

Room was clean.

Cons:

1) It took 20 minutes to check in because they couldn't find our reservation. 2) When they finally checked us in, they sent us to a room already occupied. 3) The next morning after breakfast we came back and our room cards didn't work. 4) After being out all day when we came home at night the access card didn't work at the backdoor. 5) After fixing our access card, it again didn't work the next morning forcing me to walk all the way around the hotel and enter the front while trying to load my luggage back in the car. It was one problem after another. This is inexcusable.

2026-04-17 • via Nuitee
S
Sandy • couple • us
9
Nice hotel skip the restaurant
Pros:

Great location, quiet rooms even though it was next to freeway and airport. House keepers were very friendly and helpful. Beautiful lobby

Cons:

The restaurant was horrible! We ordered 3 hamburgers and chicken strips. We waited a hour for the food. We only received 2 hamburgers and one was on a hard dried up broken bagel. They ran out of buns. They said they wouldn’t charge for that one. But the hamburger patties were ice cold. Completely un edible. In my opinion on the whole meal, should’ve been free shorted us a burger waited an hour. Ice cold burgers tiny bits for fries. Anyway, we only paid for the chicken strips which were edible but not very good. We were hungry and we weren’t gonna wait another hour for another cold burger to come out. Anyway, I understand the hotel does not own the restaurant, but that was just a worse meal I’ve ever been served.

2026-04-17 • via Nuitee
I
Iglesias • solo_traveller • ar
10
2026-04-15 • via Nuitee
V
Victor • couple • us
9
2026-04-12 • via Nuitee
C
Cervantes • solo_traveller • us
10
2026-04-12 • via Nuitee
J
John • couple • us
7
Pros:

Location

Cons:

Staff

2026-04-11 • via Nuitee
M
Michelle • solo_traveller • us
1
It’s not great.
Pros:

It was cheap. Shower pressure was good.

Cons:

Run down. Smells. The mattress caves in.

2026-04-11 • via Nuitee
Y
Yukie • couple • us
8
Pros:

Location. Very close to the airport.

2026-04-10 • via Nuitee
• extended_group • us
10
2026-04-09 • via Nuitee
J
Jennifer • couple • us
8
It was a great stay for one night especially if you have an early flight from the airports
Pros:

The reception area is very spacious and nicely decorated

Cons:

The restaurant and the cost of parking, I was expecting the price for parking to be less expensive than what the airport costs.

2026-04-09 • via Nuitee