SureStay Plus Hotel by Best Western Reno Airport

Hotels
•
SureStay Plus Hotel by Best Western
7.6 (1507 reviews)
1981 Terminal Way , Reno , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Close to airport
Helpful staff
Comfortable beds
Cons:
Cleanliness issues
Slow check-in process
Old decor

Categories

Cleanliness
6.74
Several mentions of unclean rooms, including vacuuming issues and dirty sheets.
Service
8.21
Positive mentions of helpful staff and great service.
Location
8.75
Close proximity to the airport and easy access to freeways.
Room Quality
7.2
Mention of spacious rooms but some mention of old carpets.
Amenities
7.23
Lack of electrical outlets noted, impacting convenience.
Value for Money
8.19
General sentiment indicates good value for the price.
Food and Beverage
6.74
Delay in service at the restaurant and no free breakfast as promised.
Overall Experience
7.71
Overall a decent stay despite some setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:38

Property Description

Convenient Location near Convention Center
Located just 3 miles from the Reno Sparks Convention Center, SureStay Plus Hotel by Best Western Reno Airport offers a comfortable stay with easy access to major events.

Amenities for a Relaxing Stay
Experience a range of amenities including a seasonal outdoor pool, a gym, and Crosswinds Lounge serving delicious American cuisine. The hotel also provides laundry and dry cleaning services for your convenience.

Cozy Rooms with Modern Features
Enjoy simply furnished rooms equipped with a microwave, refrigerator, Cable TV, and free WiFi. Whether you're here for business or leisure, our rooms with large hardwood work desks ensure a comfortable stay.

Book now for a delightful stay at SureStay Plus Hotel by Best Western Reno Airport, where convenience meets comfort.

Important information:

Pet policy: Dogs are the only pets allowed. There is a USD 20 pet dog per night. Limit of 2 dogs per room, 50 lbs max, for 7 nights max. Reservation of "Dog Friendly" room required + pet fee. Undisclosed animals subject to $250 fine. Dogs must not be left alone. Any damages are billable at repair or replacement cost. "

Please note: The season outdoor pool is open from Memorial Day until Labor Day.

Prepaid credit cards and cash are not accepted at check-in.

Cash payments can be made at check-out, providing the guest shows a valid credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 1507 reviews
Cleanliness: 6.74
Service: 8.21
Location: 8.75
Room Quality: 7.2
Amenities: 7.23
Value for Money: 8.19
Food and Beverage: 6.74
Overall Experience: 7.71
D
Daniel • family_with_children • us
8
2026-02-14 • via Nuitee
L
Loneda • family_with_children • us
9
2026-02-13 • via Nuitee
G
Garrard • solo_traveller • us
8
Pros:

Mattress could be replaced, sides compressed when laying on them. Center was firm.

2026-02-12 • via Nuitee
K
Kristi • solo_traveller • us
10
2026-02-12 • via Nuitee
C
Crystal • solo_traveller • ca
1
Pros:

Location was convenient

Cons:

Room reeked of old cigarettes and chemicals to cover up the smell, shower was luke warm at the hottest and shower head was like showering under daggers. Smoke detector didn't work. Room was super old and outdated.

2026-02-12 • via Nuitee
J
Jamie • solo_traveller • us
10
2026-02-11 • via Nuitee
D
Darvin • family_with_children • us
1
Pros:

You guys shamed me out of my money. And for this im going to cancel booking. Com and go with Priceline.

Cons:

You guys took my money. I never stayed there.

2026-02-10 • via Nuitee
D
DL • solo_traveller • us
1
Needs new management that has a clear idea of what the term “hospitality management” actually means.
Pros:

Proximity to RNO was the only bonus.

Cons:

Old, run-down, and in desperate need of new ownership.
It is extremely apparent that the owners of SureStay are only here for the Benjamins.
I am sure that the allure of opening an Indian restaurant in a run-down hotel when you move to the US is somewhere within their business plan, but they neglected to understand that Americans know what decent Indian food tastes like. If you pretend to be catering to travelers, you should understand that we, uh, travel. We know what good Indian food tastes like.
And, in addition, we know that basic cleanliness is essential for return bookings.
The carpets in these rooms are filthy-disgusting, and are not even vacuumed after a stay. (Carpet cleaning was definitely not in their routine cleaning handbook, and obviously not a Spring option as well.)
I was to be there a week, so I got to watch Olympic-Gold-Star-turn-around-room-spiffing in action. A time-saving sight to behold! I even got to watch my floor cleaning-maiden receive a delivery after I tipped her $20 for leaving me alone to sleep-off my 4-week hiking-trip abroad. It wasn’t pizza that was being delivered to her. But, I guess if you can fit a pizza into little baggies, it would have to had to have been dehydrated. Or if bad teeth are an issue, maybe it is the preferred choice?
The extra towels that I asked her for when I first got to my room were to clean the floors—-the foyer into the bathroom was filthy, so I started cleaning my room from door to window before attempting to sleep. (Which I was convinced that wouldn’t have happened without major cleaning and “let-it-go” meditation first.) Wet-wipes on hotel floors are an eye-opener and God send.
I had three more pre-paid days, but I left instead. I had finally come out of my travel coma enough to be completely grossed out beyond caring that I was leaving hotel money on the dirty table.
Of course, they don’t refund or anything that ludicrously assuming.

2026-02-10 • via Nuitee
V
Vicki • couple • us
6
Late arrive , early departure, adiquate.
Pros:

Ease of access

Cons:

Noise

2026-02-09 • via Nuitee
A
Andrew • couple • gb
4
Breakfast included in booking but not provided — no follow-up from hotel.
Pros:

It’s ok and it’s cheap

Cons:

I booked a breakfast-inclusive rate via Booking.com, however on arrival I was informed that the on-site restaurant is no longer operated by the hotel and that the included breakfast would not be provided.

I was advised by hotel staff to contact Booking.com for a refund of the breakfast element. Booking.com attempted to contact the hotel during my stay but were unable to reach a manager, and I was told the hotel would follow up with me directly.

Despite sending a follow-up email, I have received no response and no refund. I ended up paying around $30 separately for breakfast that was included in my booking but not honoured.

2026-02-09 • via Nuitee
C
conte • solo_traveller • us
10
Pros:

The staff was great 👍 especially Miguel front desk.

Cons:

I liked everything

2026-01-31 • via Nuitee
J
Jordi • couple • es
3
Bad
Pros:

Location

Cons:

All of it, bad beds, showers, etc…

2026-01-31 • via Nuitee
M
Mercedes • extended_group • us
10
2026-01-31 • via Nuitee
N
Nicholas • couple • us
10
2026-01-30 • via Nuitee
A
Angela • solo_traveller • us
8
2026-01-29 • via Nuitee
R
Rachel • family_with_children • us
6
Pros:

Relieved that there was a smoking area out front

Cons:

Much of the ceilings had water mold damage, shak roof need replaced small pieces of shake roof on ground or hanging off edge of roof.

2026-01-29 • via Nuitee
D
Dennis • couple • us
10
Great value and easy transport to and from airport
Pros:

Cleanliness, proximity to the airport, the on-call shuttle service, and the price. Uber cost to casinos and restaurants was very reasonable.

Cons:

Some included breakfast with a piece of fruit or yogurt, bagel and juice.

2026-01-28 • via Nuitee
J
jeff • couple • us
6
2026-01-26 • via Nuitee
K
Karina • couple • us
8
2026-01-25 • via Nuitee
M
Maggie • family_with_children • us
9
2026-01-23 • via Nuitee