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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Lift / Elevator
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Shared lounge/TV area
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Outdoor furniture
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Coffee Shop on site
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Key access
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CCTV outside property
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24-hour security
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Key card access
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby outdoor pool
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Free bus station shuttle
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Swimming nearby
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Convenient Location near Convention Center
Located just 3 miles from the Reno Sparks Convention Center, SureStay Plus Hotel by Best Western Reno Airport offers a comfortable stay with easy access to major events.
Amenities for a Relaxing Stay
Experience a range of amenities including a seasonal outdoor pool, a gym, and Crosswinds Lounge serving delicious American cuisine. The hotel also provides laundry and dry cleaning services for your convenience.
Cozy Rooms with Modern Features
Enjoy simply furnished rooms equipped with a microwave, refrigerator, Cable TV, and free WiFi. Whether you're here for business or leisure, our rooms with large hardwood work desks ensure a comfortable stay.
Book now for a delightful stay at SureStay Plus Hotel by Best Western Reno Airport, where convenience meets comfort.
Pet policy: Dogs are the only pets allowed. There is a USD 20 pet dog per night. Limit of 2 dogs per room, 50 lbs max, for 7 nights max. Reservation of "Dog Friendly" room required + pet fee. Undisclosed animals subject to $250 fine. Dogs must not be left alone. Any damages are billable at repair or replacement cost. "
Please note: The season outdoor pool is open from Memorial Day until Labor Day.
Prepaid credit cards and cash are not accepted at check-in.
Cash payments can be made at check-out, providing the guest shows a valid credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Private parking is possible on site (reservation is needed) and charges may be applicable.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for US$25 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 50
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
The bed and pillows were very comfortable and the staff was really nice.
It is a little bit dated, but overall it worked for my needs.
Location and the restaurant Lemon n Lime
First of all, we’re elderly and we were traveling and we got up and we forgot my clothes there and they called us to let us know. However, we were already crossing the California border so they’re holding them for us which is so loving and kind and caring with today’s world problems.
It was a great property. It was beautiful.
Decent sized room. Didn't try the breakfast.
The property was much older than expected outside of that no issues.
Comfortable room. Close to the airport. The Indian restaurant on site was excellent. Good value.
Small pillows on the bed.
Didn’t try the breakfast restaurant
Good value, clean.
Nothing I did not like
Location
The room was nice. The bed was very comfortable. It was a spacious room.
There were very loud and rowdy guests who did not stay in their rooms. Woke us up several times all night long. I probably wouldn’t choose to stay here again T
With that kind of customer base. We had a baby with us and he was awake most of the night and kept me awake the entire night. This one not just one incident or one customer. It was several.
Pleasant staff. Quiet room. Wide halls.
Check out time
The elevator did not work, the staff knew but did not say anything. Once we got to our room via the stairs we opened the door and were hit with an overwhelming smell of marijuana as if someone had just smoked in our room. We got a different room. The dresser was being leveled by folded pieces of paper, the bathroom wasn't properly cleaned and the bed was very uncomfortable. I will never stay there again.
Convenient to airport
Great location..clean comfy. It is not the most luxurious of stays but just fine and I was happy not paying a lot. Front desk was friendly.
The front desk didn’t give extra information, for instance we had a dog but I didn’t know there was a dog yard until I did a walk around the hotel the next morning and it was closer to our room than the door we were told to go in.
There is no free coffee in lobby or extra pods for bedroom. I had to purchase coffee in the lobby.
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