Mercure Sydney Bankstown

Hotels
•
Mercure
8.1 (2351 reviews)
Cnr Mona Street & Greenfield Parade , Bankstown , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Convenient amenities
Cons:
Cleanliness issues
Variable service quality

Categories

Cleanliness
6.81
Several reviews mentioned dirty rooms and poor housekeeping.
Service
8.28
Mixed reviews about staff training, but some praised the professionalism.
Location
9.32
Consistently praised for its convenience and proximity to restaurants and public transport.
Room Quality
7.27
Comments on the need forRenovation and some rooms being tired.
Amenities
8.8
Mentioned positive experiences with nearby facilities and club access.
Value for Money
7.26
Criticism regarding cleanliness and service suggests it's not good value.
Food and Beverage
8.81
Several mentions of good food options in the area.
Overall Experience
8.28
Overall, guests had a pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:52

Property Description

Newly Refurbished Mercure Sydney Bankstown is the perfect blend of work and leisure in Western Sydney. Spacious Rooms with Modern Amenities like a kitchenette, TV, and air conditioning ensure a comfortable stay. Indulge in the convenience of a 24-hour Front Desk and a variety of dining options including the impressive Lady Banks rooftop bar. For business needs, take advantage of Eight Conference Spaces and stay active at the gym. Families will appreciate the Kid’s Centre and guests can enjoy complimentary high-speed Wi-Fi throughout. With a total of 14 dining venues and a range of facilities, there's something for everyone at Mercure Sydney Bankstown. Book now for a memorable stay!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests receive free WiFi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 2351 reviews
Cleanliness: 6.81
Service: 8.28
Location: 9.32
Room Quality: 7.27
Amenities: 8.8
Value for Money: 7.26
Food and Beverage: 8.81
Overall Experience: 8.28
E
Emily tulk • family_with_children • au
7
2026-03-14 • via Nuitee
S
SEAN • solo_traveller • au
6
Cons:

No Complimentary Water bottle in the room

2026-03-13 • via Nuitee
L
lew • solo_traveller • au
4
2026-03-12 • via Nuitee
J
Jack • extended_group • au
8
2026-03-12 • via Nuitee
E
Edgar • family_with_children • au
10
2026-03-10 • via Nuitee
D
Daisy • family_with_children • au
8
It wasn’t that bad at all
Pros:

It’s close to everything which is really good

Cons:

The room wasn’t really clean you can see full of dust in the exhaust fan on the toilet.

2026-03-09 • via Nuitee
J
jane • couple • au
9
2026-03-09 • via Nuitee
T
Trevor • family_with_children • au
7
Cons:

The faulty fire alarm going off at 1am .

2026-03-08 • via Nuitee
B
Brian • solo_traveller • au
8
Could I please have a receipt emailed to me please.
2026-03-08 • via Nuitee
K
Karunya • solo_traveller • au
10
2026-03-07 • via Nuitee
H
Harold • family_with_children • au
8
Pros:

All good

Cons:

Nothing

2026-03-04 • via Nuitee
H
Hodgson • solo_traveller • au
8
Pros:

Restuarants near by and easy parking

Cons:

.

2026-03-02 • via Nuitee
J
Juan Jose • couple • au
8
Cons:

The bed in general had a lot of lint; this is just constructive feedback. Please check the sheets carefully, as they were very linty

2026-03-02 • via Nuitee
M
M Belle • couple • au
9
Good location nice friendly helpful staff good foods easy to get to
Pros:

Very 👍 good

2026-03-01 • via Nuitee
S
Simon • couple • au
8
Không chắc sẽ chọn cho kì nghỉ tiếp theo.
Pros:

Đi bộ tới chợ Bankstown, nhiều nhà hàng quán ăn quanh khu vực

Cons:

Trong phòng khách sạn không phục vụ miễn phí nước suối cho khách.

2026-03-01 • via Nuitee
J
Jacqueline • couple • au
7
2026-03-01 • via Nuitee
H
Haotian • couple • au
9
2026-02-28 • via Nuitee
D
David • solo_traveller • au
9
Pros:

Great spot attached to the Bankstown Sports Club with 10 different restaurants

2026-02-28 • via Nuitee
T
Trevor • family_with_children • au
7
Pros:

I always seem to get the disabled bathrooms why I'm not disabled

Cons:

I enjoy the whole place

2026-02-27 • via Nuitee
T
Tamara • family_with_children • au
10
2026-02-27 • via Nuitee