Mercure Sydney Bankstown

Hotels
•
Mercure
8.1 (2351 reviews)
Cnr Mona Street & Greenfield Parade , Bankstown , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Convenient amenities
Cons:
Cleanliness issues
Variable service quality

Categories

Cleanliness
6.81
Several reviews mentioned dirty rooms and poor housekeeping.
Service
8.28
Mixed reviews about staff training, but some praised the professionalism.
Location
9.32
Consistently praised for its convenience and proximity to restaurants and public transport.
Room Quality
7.27
Comments on the need forRenovation and some rooms being tired.
Amenities
8.8
Mentioned positive experiences with nearby facilities and club access.
Value for Money
7.26
Criticism regarding cleanliness and service suggests it's not good value.
Food and Beverage
8.81
Several mentions of good food options in the area.
Overall Experience
8.28
Overall, guests had a pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:52

Property Description

Newly Refurbished Mercure Sydney Bankstown is the perfect blend of work and leisure in Western Sydney. Spacious Rooms with Modern Amenities like a kitchenette, TV, and air conditioning ensure a comfortable stay. Indulge in the convenience of a 24-hour Front Desk and a variety of dining options including the impressive Lady Banks rooftop bar. For business needs, take advantage of Eight Conference Spaces and stay active at the gym. Families will appreciate the Kid’s Centre and guests can enjoy complimentary high-speed Wi-Fi throughout. With a total of 14 dining venues and a range of facilities, there's something for everyone at Mercure Sydney Bankstown. Book now for a memorable stay!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests receive free WiFi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 2351 reviews
Cleanliness: 6.81
Service: 8.28
Location: 9.32
Room Quality: 7.27
Amenities: 8.8
Value for Money: 7.26
Food and Beverage: 8.81
Overall Experience: 8.28
K
KirtWilson • solo_traveller • au
7
Pros:

Room was clean and comfortable

Cons:

Got overcharged on arrival, I noticed it the next day and then staff sorted it out

2026-04-11 • via Nuitee
C
craig • solo_traveller • au
4
Terrible value for money $280 per night
Pros:

Nice breakfast

Cons:

Lifts not working properly to floor 6 very frustrating waiting long time to arrive - had to use service lift

2026-04-11 • via Nuitee
L
Lydia • family_with_children • au
9
2026-04-09 • via Nuitee
D
Damien • solo_traveller • au
3
Do better guys, it’s not a cheap hotel
Cons:

Very dirty, worst I’ve see it for quite some time, I’m here monthly.

2026-04-09 • via Nuitee
D
DELA CRUZ • solo_traveller • au
10
2026-04-07 • via Nuitee
A
Andy • extended_group • au
10
Enjoyable
Pros:

Convenient, short walk to station and variety of Asian restaurants

Cons:

Nothing

2026-04-06 • via Nuitee
S
Shaun • couple • au
10
2026-04-06 • via Nuitee
D
Denis • couple • au
8
Great, but parking directions for someone that didn’t know where they were going was missing
Pros:

Breakfast downstairs met our expectations and had what we wanted

Cons:

Had tea and coffee facilities in room but was surprised there wasn’t a snack biscuit or even a bottle of water in the fridge

2026-04-06 • via Nuitee
A
Abdul • family_with_children • nz
9
Short but memorable
Pros:

Location n environment

Cons:

Nothing

2026-04-06 • via Nuitee
M
Michael • couple • au
8
2026-04-06 • via Nuitee
N
Natasha • family_with_children • au
8
2026-04-05 • via Nuitee
C
Claudia • solo_traveller • au
10
Amazing! I can't wait to come back. Thank you😊
Pros:

Great location.

2026-04-04 • via Nuitee
S
Slavko • couple • au
9
Pros:

They could do with an improvement on the pillows, no soft ones all too hard and difficult to fall asleep.

Cons:

The Bed Pillows.

2026-04-04 • via Nuitee
N
Nhu Kelly • couple • au
8
Overall a good location and comfortable place.
Pros:

The location was good - short walk from the train station however there was replacement buses on the weekend. The room overall was spacious and clean and the bed was super comfortable.

Cons:

The shower was a bit old and probably needs a bit of an upgrade.

2026-04-04 • via Nuitee
C
Cindy Tran • solo_traveller • au
10
2026-04-03 • via Nuitee
L
Loc • couple • au
8
2026-04-03 • via Nuitee
J
jamal • family_with_children • au
8
Pros:

Location , staff's good customer service

Cons:

Bathroom sink was semi blocked

2026-03-31 • via Nuitee
A
Anees • family_with_children • au
5
Pros:

Clean rooms. Good drop off and pick up zone.

Cons:

I wasn’t aware before we entered, but the hotel is actually located inside a sports club (i.e place with pokies, bar etc). Every time you go in you need to show the sports club security guards your temporary sports club ID and walk past a noisy sports club area.

The hotel also has no room service option either.

So it’s not your typical hotel experience, and different to most other hotel locations.

2026-03-30 • via Nuitee
M
Mel • couple • au
10
2026-03-30 • via Nuitee
R
Ross • couple • au
9
Nice motel
Pros:

Lots of food available nearby

Cons:

Pillows were terrible

2026-03-29 • via Nuitee