Country Inn & Suites by Radisson, Gurnee, IL

Hotels
•
Country Inn & Suites by Radisson Americas
7.8 (942 reviews)
5420 Grand Avenue , Gurnee , US
+1 224-279-1912

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location (close to Metra, attractions, parking lot Dunkin')
Friendly/helpful staff (early check-in, nice service)
Clean/spacious rooms reported by some guests
Indoor pool and outdoor patio/covered entry
Bridge/covered entry to stay dry in rain
Proximity to family/son (personal convenience)
Cons:
Room condition issues: sinking mattresses, bed sinkholes, falling shelf
Unpleasant smells (mildew) and reports of filth/run-down rooms
Poor breakfast quality and lack of coffee at check-in
Sketchy/unsafe-feeling elevators
Thin walls/noisy neighbors
Cold pool and no smoker seating area
Occasional staffing/checkout conflicts and missing supplies (toilet paper, towels)

Categories

Cleanliness
6
Multiple reviews mention mildew smells, dirty/filthy rooms, and run-down appearance; some guests still noted generally clean rooms on occasion.
Service
10
Several guests called staff friendly and helpful (early check-in, nice staff), though occasional negative interactions (room service confrontation) were reported; overall staff friendliness was a consistent positive.
Location
10
Repeated praise for convenience: close to Metra, centrally located for attractions, parking lot Dunkin' and easy access to destinations — consistently highlighted as a strong point.
Room Quality
6
Many complaints about room condition: sinking mattresses, bed 'sinkholes', falling wall shelf, peeling/cheap finishes and general need for updating; some guests found rooms spacious and adequate.
Amenities
10
Mixed reports (indoor pool cited positively, patio and covered entry appreciated) but issues like cold pool water, sketchy elevator, and limited seating for smokers noted; overall amenities provided useful convenience for guests.
Value for Money
6.5
Several guests felt the property was overpriced for its condition (would prefer to pay a bit more elsewhere); others found the location and included perks (breakfast/parking lot coffee) acceptable for the price.
Food and Beverage
6.5
Breakfast received criticism (cheap/poor-quality items, missing bacon) and some noted no coffee available at check-in; a few guests mentioned breakfast included and on-site coffee nearby.
Overall Experience
7.4
Mixed overall: strong location and friendly staff balanced against cleanliness and room-condition problems; suitable for some travelers seeking convenience but disappointing for those expecting higher room standards.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location near Six Flags Great America
Situated near Interstate-94, our Gurnee hotel is the perfect choice for visitors to Six Flags Great America Amusement Park. Enjoy a comfortable stay just minutes away from all the action.

Relaxing Amenities for a Pleasant Stay
Unwind in our indoor pool or connect with loved ones using our free Wi-Fi. Each room is equipped with a microwave, refrigerator, and coffee maker for your convenience. Start your day right with our complimentary breakfast before exploring the nearby attractions.

Complimentary Services and Nearby Attractions
Indulge in complimentary coffee, cookies, and candy available 24/7 in our lobby. Take advantage of our lending library and explore Gurnee Mills Mall just a short drive away. With free parking and golf courses nearby, your stay with us is bound to be memorable.

Book your stay at Country Inn and Suites Gurnee for a delightful experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the indoor pool is currently closed until 25 August 2015.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

7.8
Based on 942 reviews
Cleanliness: 6
Service: 10
Location: 10
Room Quality: 6
Amenities: 10
Value for Money: 6.5
Food and Beverage: 6.5
Overall Experience: 7.4
D
Dedic • family_with_children • us
6
2026-10-27 • via Nuitee
J
Jackson • family_with_children • us
8
2026-10-27 • via Nuitee
D
Dedic • family_with_children • us
6
2026-10-27 • via Nuitee
H
Hector • extended_group • us
9
Thank you !!
Pros:

Tha location

Cons:

N/a

2026-10-25 • via Nuitee
R
Ruffin • family_with_children • us
4
Pros:

I liked the location for the purpose of where I was going

Cons:

The bed had a sinkhole in it , and the wires pressed into my bottom to the point of actual pain

2026-10-25 • via Nuitee
T
tucker • family_with_children • us
8
Cons:

I did not like the loud neighbors next door I can hear them talking loudly through tha thin walls when I tried to go to sleep.

2026-10-24 • via Nuitee
D
Dlouhy • family_with_children • us
8
Pros:

The quietness.\nAnd how it's just one straight shot from the Metra

Cons:

HeyDon't have a section to sit down for smokers and the pool was very cold and also , there wasn't any coffee made when we checked in

2026-10-16 • via Nuitee
S
Sheila R • extended_group • us
10
2026-10-16 • via Nuitee
C
Carrie • family_with_children • us
8
Conveniently located
Pros:

Clean rooms, Friendly staff, centrally located.
This location was extremely convenient for our needs, as it was located within 18-20 minutes from our destination. There is plenty to do around this hotel from the amusement park, to the mall and many places to feed your family. Bonus! coffee (Dunkin Donuts) is in the parking lot

Cons:

The elevator was a bit sketchy but overall no real issue during our stay.

2026-10-14 • via Nuitee
D
Dare • family_with_children • us
10
Very happy se found this hotel
Pros:

It was clean and the staff was very nice

Cons:

I liked everything

2026-10-13 • via Nuitee
O
Olson • solo_traveller • us
5
Pros:

Run down and dirty. Not what I expected for $120 a night. Really run down.

Cons:

Breakfast was cheap nasty sausage with powdered eggs. Will skip this place next time.

2026-10-13 • via Nuitee
A
Ashley • solo_traveller • us
8
2026-10-12 • via Nuitee
A
Ashley • solo_traveller • us
7
2026-10-12 • via Nuitee
T
thomas • couple • us
8
Was only there for 9 hours to catch some sleep. Fit the bill perfectly
2026-10-09 • via Nuitee
K
Kayla • couple • us
10
2026-10-07 • via Nuitee
D
Dina • solo_traveller • us
10
La verdad lo recomiendo 100 x100 amo y ami familia nos encantó
Pros:

Todo muy bien excelente la atención todo muy limpio y muy buen sitio la verdad desayuno incluido excelente muy buena atención gracias si vuelvo a ir me alojaré allí mismo 🥰

2026-10-07 • via Nuitee
J
Jiselle • couple • us
4
2026-09-17 • via Nuitee
Y
Yeager • solo_traveller • us
6
Pros:

I was allowed an early check in, and that was very helpful! We did really enjoy the outside patio at the entrance.

Cons:

Not thrilled with the quality of the rooms or hotel for what it cost us to stay.
In our room, a wall shelf literally just fell off the wall and hit one of us in the head.
Things seemed cheap and in need of updating.
The elevator was scary. Signs that specified no more than a certain amount of people or luggage at a time... made scary noises and was not a smooth ride at all, doors took a long time to open and close.

2026-09-17 • via Nuitee
J
Jiselle • couple • us
4
It was okay but I’d never book there again. For 20 more bucks a night somewhere else I’d be a lot more comfortable.
Pros:

Good area

Cons:

Rooms were disappointing. Smelt bad like mildew. Room was falling apart. Hallways were messy. Huge disappointment for the price.

2026-09-17 • via Nuitee
Y
Yesica • family_with_children • us
5
No servia el aire acondiconado
Pros:

Bien

Cons:

NO tena papel higienico

2026-09-16 • via Nuitee