The Rose and Crown Hotel – Tonbridge

Pleased I ignored other reviews... Yes, the floors creak and slope but that is the character of an old building. Room was very clean and well presented. Plenty of free parking (register in reception). Some noise from street, but didn't disturb as am a heavy sleeper - if a light sleeper ask for a room not overlooking the city.

avoid at all costs this hotel is dreadful with no working toilet in the en suite and the room
was filthy - they agreed to refund but never did - appalling

We booked a room whilst working in the area, having been before earlier in the year. The room was comfortable enough, but the bathroom was much more modern and updated. Staff were friendly and service was good, but unfortunately, the parking really let the site down. There were lots of contractors and vans blocking various areas, and as the parking is also used as a public car park with JustPark, it made it busier. We had to ask around what time people were going and ask them to swap and block us in, just to get parked, so it was far from ideal. It would have taken less time and effort to drive away from the area and stay at a corporate chain, which is likely what we would do next time, as it removed all convenience this time. If parking is sorted, we would happily return.

dreadful worst hotel i have ever been to the room was disgusting and very very outdated and bad condition avoid this hotel i am very si

A creaking floor in an old building is quaint but the whole of the floor creaks, bedroom corridor is is too much. The room had a basic clean but the toilet needs descaling. It's not nice to use a toilet like this. The carpets are threadbare to the point our room had a big rip in the carpet which is a trip hazard that I had daily. Staff are pleasant. Parking good. Bar void of people, atmosphere and everything. The biggest bug bare was no evening food. Outside it boasts about food and grill. Reality, no evening dining

Terrible

The property was in very poor condition. Rooms very, very basic. Showers not working properly. Dirty worn carpets ..wallpaper falling off the wall. Breakfast extremely basic. Dirty entrance to rooms with cigarette buts everywhere. Very poor for expensive price. Will definitely not be returning.

Blood stain on the sheets, no evening meals, things falling from the ceiling in the breakfast area, no tea out for breakfast, no pastries like advertised and very limited fruit options.

Staff only doing their best as it only seemed to be one person to cover the desk and breakfast or the desk and the bar at any one time.

Dreadful

Perfecly adequate.

Beds well worn and uncomfortable - room had been refurbished but old beds reused as had dips in the middle

Reception and Bar Staff very helpful and friendly during stay

Very outdated, room was dusty, stuffy and stunk of cigarettes. Bed was so uncomfortable, didn’t sleep at all. Mattress so soft might as well be non existent. Just overall poor.
Positives: very central, car park included.

What a disappointment. If you’re expecting what you see in the photos advertised…don’t.

Arrived and the first room we were allocated was grim.

- The toilet didn’t flush
- The toilet was dirty, the kind of dirty where it doesn’t look like it’s been cleaned properly for some time and simple deep clean would have done the job
- Sink also covered in old grime, again easily sorted with a deep clean
- Carpet that was snagged and dirty
- Bed - one of its legs looked to be holding on for dear life
- No loo roll
- Cobwebs
- Grubby old yellowing shower curtain
- General stains and splashes on wall
- No shower gel etc just one small bar or soap to share
- Complimentary tray (tea, coffee, water etc) nothing like the photo.

Asked for a change of room due to none flushing toilet and the customer service was terrible. General body language and the tone of the conversation made us feel very uncomfortable and like we were very much an inconvenience.

Second room marginally better, but still no loo roll, stains on walls, poor quality mattress and dirty toilet again.

We were meant to be staying two nights but only did one and booked ourself into another local hotel at our cost. We just didn’t feel comfortable, particularly safe or welcome.

Says it has a restaurant, it doesn’t and the whole place was just tired and feels like it’s on its way out. When I used the toilet in the main reception, AGAIN no toilet roll.

Stayed 5 nights room cleaned once ran out of toilet roll reception had bone had to go and buy some.
No manager to complain to

Second time I have stayed here and it just ticks the boxes for me

Really liked the old fashioned feel of the property and room. There is a bit of noise from the msin road outside but I ubderstand there isn't a lot they can do about that. Would stay here again.

Website advised a restaurant which wasnt running, cold water tap
In bathroom didnt work, shower fixtures loose and incredibly poor pressure, poor breakfast, couldnt poach eggs,

No Towels (shortage on towels lately was the answer I got from reception)
No shower gel in room or reception
Water ran out mid shower (probably good job as had no towel)
Dirty socks on shower rail
Room looks like has been preserved in time from the 1980s
Avoid at all costs

Best Western, worst would be a better name. Ripped carpet, dirt bathroom. Soiled toilet to name a few! Avoid this place at all costs!