Crowne Plaza Birmingham NEC by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (5646 reviews)
Pendigo Way, nr Birmingham Airport , Bickenhill , GB

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location for NEC, airport and Resorts World
Very friendly and helpful staff (multiple mentions)
Good breakfast buffet and generally strong dining
Convenient parking and shuttle to NEC
Generally clean and comfortable facilities
Cons:
Room quality issues: uncomfortable beds/pillows and some rooms feeling tired
Accessibility problems for wheelchair users (access routes, doors)
Bathroom issues: shower-over-bath design, broken toilet flush reported, fan failure
Perception that costs are increasing (value concerns)

Categories

Cleanliness
8.3
Generally praised as clean (one review explicitly: 'Excellent cleanliness') but occasional notes that rooms felt a little tired; overall good hygiene but not flawless.
Service
9.4
Consistently strong praise for staff across reviews (friendly, helpful, named staff highlighted); occasional reliance on reception for door/access assistance for wheelchair users.
Location
9.5
Repeatedly highlighted as excellent for NEC, airport and Resorts World — short walks, convenient parking and shuttle make location a major positive.
Room Quality
7.6
Mixed to negative comments: uncomfortable beds/pillows, shower-over-bath difficult to use (especially for tall guests), some rooms described as tired and at least one report of a broken toilet flush.
Amenities
8.3
Good practical amenities noted (fridge, shuttle, parking, comfortable facilities) but some accessibility issues (carpeted routes, doors hard to open) and a non-working bathroom fan reported.
Value for Money
8
Mixed: restaurant and parking described as reasonably priced, but some guests felt costs are rising and questioned value.
Food and Beverage
8.8
Breakfast buffet and hotel restaurant repeatedly praised as excellent; one comment that evening meal could be better, but overall strong F&B sentiment.
Overall Experience
8.9
Predominantly positive overall impressions with frequent recommendations and compliments on staff and location, tempered by occasional room/comfort and accessibility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:55

Property Description

Luxurious Accommodation
Experience the elegance of the 4-star Crowne Plaza Birmingham NEC, with air-conditioned bedrooms featuring modern amenities and stylish decor.

Dining with a View
Indulge in exquisite dining at the restaurant with stunning lake views, or enjoy al fresco dining on the terrace. Unwind at the bar with a variety of beverages, including options from the Starbucks Coffee Bar.

Convenient Location
Located just 0.4 mile from Resorts World Arena and the NEC, with easy access to Birmingham International Airport and Rail Station, the hotel offers secure on-site parking and proximity to major attractions like the Bear Grylls Adventure. Book your stay now for a memorable experience!

Important information:

Please note that an early departure fee of GBP 50 will apply if a reservation is amended after 16:00 on the day of arrival.

The hotel recommends that guests intending to eat at the busy Pendigo's Restaurant book in advance.

Crowne Plaza Birmingham NEC is having a face elevator. The hotel is currently going through a public area refurbishment where the Reception, Lobby & Lounge Bar is being upgraded. We will see the results at the end of April. During this time we will be operating in a temporary Reception & Bar however we will still be operating our full services. Please be patient with usGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8.6
Based on 5646 reviews
Cleanliness: 8.3
Service: 9.4
Location: 9.5
Room Quality: 7.6
Amenities: 8.3
Value for Money: 8
Food and Beverage: 8.8
Overall Experience: 8.9
D
Dan • couple • gb
9
2026-10-14 • via Nuitee
K
Kelly • couple • gb
7
will stay again
Pros:

Good breakfast, food good

Cons:

rooms need upgrading to a better standard

2026-10-14 • via Nuitee
N
Nelson Calderara • extended_group • it
10
Everything went very well, and I had a wonderful experience.
Pros:

I really enjoyed my stay; the place was comfortable, welcoming, and exactly as described.
The location was excellent, and I felt at home throughout my stay.
Everything was clean and well organized, and I would happily stay here again.There was nothing I didn’t like about my stay.

Cons:

There was nothing I didn’t like about my stay.

2026-10-13 • via Nuitee
Z
Zoe • extended_group • gb
10
2026-10-13 • via Nuitee
L
Lucy • family_with_children • gb
8
Great for study’s in October
Pros:

It’s close proximity to the NEC, so east we could come and go

Cons:

Food in the bar stopped before the 11pm which I saw online

2026-10-12 • via Nuitee
N
Nicola • solo_traveller • gb
9
2026-10-12 • via Nuitee
T
tracey • extended_group • gb
5
soooo expensive
Pros:

breakfast was nice

Cons:

Room was soooo cold - this has happpened before in a Crown Plaza - I slept in my clothes...

2026-10-12 • via Nuitee
S
Smith • solo_traveller • gb
1
Awful
Pros:

Not very much at all

Cons:

Room that I was given was dirty, runner and cushions on bed had stains white sheet had marks on, settee in room was absolutely disgusting, threadbare and shiny where so dirty, even stains on breakfast door hanger, chewing gum on carpet

2026-10-12 • via Nuitee
R
Richard • family_with_children • gb
9
Pros:

Very good

2026-10-11 • via Nuitee
S
Sarah • solo_traveller • gb
10
Pros:

Great staff especially the breakfast lady

Cons:

Pricey!

2026-10-10 • via Nuitee
J
jojo • solo_traveller • gb
3
Pros:

Location

Cons:

Only had 1 towel in the room 1 tea bag room was very tired looking for the price of the room in room service was very late overall disappointed as I've stayed here a few times

2026-10-10 • via Nuitee
G
Gaskin • extended_group • gb
10
The day was excellent
Pros:

So close to the nec

Cons:

Nothing to not like

2026-10-10 • via Nuitee
A
Andrew • solo_traveller • gb
3
2026-10-10 • via Nuitee
L
louise • couple • gb
10
2026-10-09 • via Nuitee
I
Isa • solo_traveller • gb
5
Pros:

The staff were helpful.

Cons:

Not value for money.,too expensive.

2026-10-09 • via Nuitee
S
Sarah • solo_traveller • gb
8
2026-10-09 • via Nuitee
J
Julie • family_with_children • gb
10
I shall be booking for next year as soon as I'm allowed.
Pros:

The staff from reception to restaurant are all charming and welcoming.
The 2 beds were king size and so comfortable. What I particularly like is that the Crowne Plaza is one of the only hotels that
allow 3 adults to a room. As, I was travelling with my sister and niece, we like a room together, so it's perfect for us. Also,
the close proximity to Resorts World and the NEC is a real bonus.

Cons:

Absolutely nothing to dislike. We wouldn't keep coming back if there was.

2026-10-09 • via Nuitee
L
Lisa • family_with_children • gb
3
Old tired room not very clean but a great loaction
Pros:

Location was great

Cons:

Room was dirty in corners and I stood on a safety pin that was on the carpet. Very dated

2026-10-09 • via Nuitee
L
Louise • solo_traveller • nz
10
A great hotel with friendly staff.
Pros:

Location and price

Cons:

Nothing all was good

2026-10-08 • via Nuitee
J
Julie • family_with_children • gb
10
2026-10-08 • via Nuitee