Best Western Crown Inn & Suites - Batavia

Hotels
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Best Western
7.4 (566 reviews)
8210 Park Road , Batavia , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast
Cons:
Poor cleanliness
Unpleasant room conditions
Inconsistent amenities

Categories

Cleanliness
5.98
The room and shower cleanliness was poor based on multiple reviews discussing mold and odors.
Service
8.95
Staff was consistently described as friendly and helpful.
Location
8.99
Location was frequently mentioned as a positive aspect.
Room Quality
6.44
Rooms had several complaints about odors, cleanliness, and condition.
Amenities
6.97
Complaints about the missing toiletries and room services.
Value for Money
6.93
Pricing was considered too high compared to the quality experienced.
Food and Beverage
7.98
Breakfast was mentioned positively, though some reviews indicated it lacked variety.
Overall Experience
6.95
Overall stay experience reflected a mix of positive staff interaction and negative room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:28

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: The hotel features an indoor heated pool and hot tub, perfect for relaxation after a day of exploring nearby attractions like Batavia Downs Casino and Darien Lake Theme Park.

Modern Comforts: Each room is elegantly decorated with warm colors and hardwood furnishings, offering free Wi-Fi, cable TV, and a spacious work desk for your convenience.

Convenient Services: Start your day with a hot continental breakfast, maintain your workout routine at the on-site fitness center, and take advantage of the business center and 24-hour front desk for all your needs.

Experience the perfect blend of comfort and convenience at Best Western Crown Inn. Book your stay now and make unforgettable memories in Batavia.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that this property allows service animals. Pets will incur an additional charge of $25 USD per day, per pet. A maximum of 2 pets are allowed per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.4
Based on 566 reviews
Cleanliness: 5.98
Service: 8.95
Location: 8.99
Room Quality: 6.44
Amenities: 6.97
Value for Money: 6.93
Food and Beverage: 7.98
Overall Experience: 6.95
R
Regan • couple • us
10
2026-05-08 • via Nuitee
M
Macey • family_with_children • us
10
2026-05-08 • via Nuitee
A
Arlene • family_with_children • us
10
2026-05-05 • via Nuitee
D
Diana • couple • us
8
2026-04-29 • via Nuitee
K
Kalynn • couple • us
10
2026-04-26 • via Nuitee
C
Cordes • family_with_children • us
6
2026-04-19 • via Nuitee
D
Dana • solo_traveller • us
1
I paid for two night to get a $50 early check-in and I only stayed the second night.
Cons:

I telephoned the hotel in advance to inquire about getting an early check-in at 11am on Saturday because I was driving a long way to meet a friend and I wanted to freshen up first. I was told that they couldn't give me an early check-in and that I would have to reserve for Friday and Saturday nights in order to check-in at 11am on Saturday. I arrived at just after 11am on Saturday and told the desk clerk that I wanted to check-in and he told me that there would be a $50 charge for the early check-in. I explained to him what I was told on the phone and he told me that since I paid for Friday night, I wouldn't have to pay for the early check-in and there was nothing that he could do for me to get a refund for Friday night.

2026-04-13 • via Nuitee
J
Jade • family_with_children • us
10
2026-04-07 • via Nuitee
C
Colombo • family_with_children • us
6
2026-03-28 • via Nuitee
D
David • couple • us
8
Comfortable stay, but fairly bare bones.
Pros:

Clean and well located.

Cons:

Very little amenities.

2026-03-27 • via Nuitee
A
Angel • family_with_children • us
1
Pros:

Lovation

Cons:

Old. Pool closed. Do not stay

2026-03-25 • via Nuitee
S
Samantha • family_with_children • us
6
Pros:

Quiet ,good breakfast, pool was nice

Cons:

The shower floor was a little dirty, the pull out sofa mattress looked like water stained

2026-03-23 • via Nuitee
L
Lily • couple • us
9
2026-03-15 • via Nuitee
T
Travis • couple • us
4
Our stay was disappointing
Pros:

The bed was very comfortable and the pool was fun

Cons:

Honestly the stay wasnt good. There was a lot of noise coming from the flood above us and it sounded like someone was running up and down the hall all night from 9pm-4am. I complained 3 times before calling the police and no one could figure out where the noise was coming from. We didnt sleep at all because of it. Also, 4 teenage girls took photos of me and my partner while we were in the pool. Between the noise and the nightmares who were in the room across from us we ended up asking for a refund.

2026-03-09 • via Nuitee
G
Gordon • solo_traveller • us
8
Comfortable inviting
Pros:

It wasn’t noises as I thought it would be seeing it is near bus station and thruway. Food was good main areas ( public area like lobby front counter pool) was all clean and inviting.

Cons:

WiFi sucks certain staff me,bee yes one in particular was very rude. Private room bedroom was dirty still hair hair and garbage hidden in towel area.

2026-03-09 • via Nuitee
A
Arielle • solo_traveller • us
6
Overall was a nice place for a short stop can’t beat the price
Pros:

Location was good, included breakfast was also nice

Cons:

The beds were very stiff and springy

2026-03-08 • via Nuitee
G
Greg • solo_traveller • us
8
It was good enough for what we needed- I’m always a big fan of Best western as a whole!
Pros:

Nice and for the most part clean

Cons:

Front desk lady was not all that friendly, to put it mildly - maybe she was having a bad day, not sure and the chicken bones left on the floor in our room weren’t all that great

2026-03-04 • via Nuitee
G
Gary • solo_traveller • us
7
2026-03-04 • via Nuitee
P
Perkins • family_with_children • us
3
2026-03-03 • via Nuitee
L
Lily • couple • us
1
Pros:

It was nice but the lady who check me in wasn’t very welcoming at all. She was rude my whole entire stay, I only asked for new towels or if they had something.

Cons:

It was nice but the lady who check me in wasn’t very welcoming at all. She was rude my whole entire stay, I only asked for new towels or if they had something.

2026-03-02 • via Nuitee