Best Western Crown Inn & Suites - Batavia

Hotels
•
Best Western
7.3 (499 reviews)
8210 Park Road , Batavia , US
+1 585-344-8882

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location and easy parking
Generally comfortable rooms and beds
Included breakfast and indoor pool available
Several mentions of friendly/helpful staff
Cons:
Inconsistent cleanliness (smoke smell, unclean sheets/pillowcases, damp carpet)
Unfriendly or unprofessional staff interactions at times (night clerk, front desk smoking)
Missing in-room items (no coffee maker or clock) and room maintenance issues (door latch, TV)
Outside area reported dirty/unsafe by some guests

Categories

Cleanliness
6.5
Mixed signals: many guests described rooms as clean, but multiple reports of unclean sheets/pillowcases, smoky odors, possible moldy AC smell, damp carpet and exterior garbage lower the score.
Service
6.8
Inconsistent: several mentions of friendly/helpful front desk staff, but notable complaints about an unfriendly night clerk, staff not welcoming on arrival, and a front-desk employee smoking near the entrance.
Location
8
Generally strong: frequently praised for easy access, proximity to highway/tournament location and ample parking, though some guests found the immediate area sketchy or felt unsafe at night.
Room Quality
6.5
Mixed to below average: comfortable beds noted, but several issues reported (smoky rooms, no coffee maker/clock, door latch problem, small rooms, damp carpet, TV difficulties, and one serious check-in/room-occupancy incident).
Amenities
7.5
Reasonable: indoor pool, easy parking and standard breakfast included were appreciated; however, missing in-room items (coffee maker, clock) and occasional damp carpet reduce the score slightly.
Value for Money
7
Mixed value perception: several guests called it good value for a quick stay, while others felt disappointed given the price and reported issues.
Food and Beverage
7.6
Fairly positive but uneven: breakfast was often described as decent or adequate, though some found choices unappetizing or average in quality.
Overall Experience
8.5
Overall mixed but usable: guests frequently noted easy check-in, comfortable beds and good location for travel, while safety concerns, inconsistent service and cleanliness issues tempered experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: The hotel features an indoor heated pool and hot tub, perfect for relaxation after a day of exploring nearby attractions like Batavia Downs Casino and Darien Lake Theme Park.

Modern Comforts: Each room is elegantly decorated with warm colors and hardwood furnishings, offering free Wi-Fi, cable TV, and a spacious work desk for your convenience.

Convenient Services: Start your day with a hot continental breakfast, maintain your workout routine at the on-site fitness center, and take advantage of the business center and 24-hour front desk for all your needs.

Experience the perfect blend of comfort and convenience at Best Western Crown Inn. Book your stay now and make unforgettable memories in Batavia.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that this property allows service animals. Pets will incur an additional charge of $25 USD per day, per pet. A maximum of 2 pets are allowed per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Property Accessibility

Total Disability Score: 42.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.3
Based on 499 reviews
Cleanliness: 6.5
Service: 6.8
Location: 8
Room Quality: 6.5
Amenities: 7.5
Value for Money: 7
Food and Beverage: 7.6
Overall Experience: 8.5
C
Cindy • couple • us
9
Would stay again
Pros:

Close to designated location and affordable

Cons:

Front desk staff extremely rude

2026-11-06 • via Nuitee
M
Marsha • extended_group • us
7
Decent rooms, but outside very dirty and the “motel” across from them very sketchy. Felt very unsafe at night.
Pros:

Rooms were nice and comfortable.

Cons:

Garbage all over outside. Front desk smoked pot outside in her vehicle every 10-15 minutes

2026-10-29 • via Nuitee
C
Cindy • family_with_children • us
9
2026-10-29 • via Nuitee
E
Eric • family_with_children • ca
3
Not the greatest sleep.
Pros:

Close to tournament location. Included breakfast options were good.

Cons:

Loud in the room, right next to the highway (thin windows). Staff was not very welcoming upon arrival. For the cost, it was disappointing TBH.

2026-10-29 • via Nuitee
E
Elizabeth • solo_traveller • us
9
2026-10-29 • via Nuitee
A
Alexander • couple • us
5
2026-10-23 • via Nuitee
J
Judith • family_with_children • us
7
Pros:

Clean

2026-10-22 • via Nuitee
J
Jodi • solo_traveller • us
4
Pros:

The room was clean

Cons:

My door to the room did not latch

2026-10-18 • via Nuitee
T
Tormyn • family_with_children • us
9
Pros:

Clean room. Pleasant staff. Easy to find.

Cons:

There wasn't anything that i found bad. Breakfast could have been a a little better.

2026-10-15 • via Nuitee
K
Kerry • couple • us
7
Not terrible, but not impressive either. Pretty generic.
Pros:

Staff was friendly and breakfast was pretty decent.

Cons:

Our room smelled like it had been occupied by smokers and not fully decontaminated. No coffee maker in our room. Kind of a disappointment after the eight previous nights in eight different hotels all of which had them.

2026-10-15 • via Nuitee
M
Matthew • solo_traveller • us
4
Fine. Will not book here again when I’m in Batavia for business.
Pros:

Location. Nice enough room.

Cons:

One specific staff member. The lady who works the front desk at night. Delcina(?) I think. Truly terrible attitude, and rubbed me the wrong way with every interaction.

2026-10-13 • via Nuitee
T
Tom • solo_traveller • us
7
Pros:

Cleanliness , indoor pool , breakfast , comfy beds.

Cons:

Our room carpet was damp , as in slightly wet.

2026-10-12 • via Nuitee
P
Paul • couple • us
8
2026-10-09 • via Nuitee
K
Kelly • couple • us
7
2026-09-15 • via Nuitee
A
Anthony • couple • us
10
2026-09-15 • via Nuitee
T
Theresa • family_with_children • us
6
Pros:

Parking was easy and close

Cons:

Front desk staff not friendly, pillow cases not clean,

2026-09-14 • via Nuitee
S
Shoshoanna • couple • us
4
2026-09-14 • via Nuitee
F
Farr • extended_group • us
8
comfortable, safe
Pros:

lots of parking. right off the thruway

Cons:

smaller rooms than expected

2026-09-13 • via Nuitee
N
Nevins • couple • us
7
2026-09-13 • via Nuitee
C
Carrie Lynn • family_with_children • us
8
Fast and easy
Pros:

Conformable and quiet.

Cons:

There was no clock and the blus by our light between beds did not work on the wall or the light.

2026-09-10 • via Nuitee